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Career OpportunitySecurity Install and Repair Support
JOB SUMMARY
The Security Install and Repair Support is responsible for the scheduling, tracking and reporting of alarm installation and repair activities and interfacing with customers, technicians and other department staff. The job involves updating and maintaining information on computer systems and archives. The ISR is responsible for ensuring that information on all systems is accurate, up to date and useable.
MAIN RESPONSIBILITIES
Contact customers to schedule appointments for alarm installation and repair within established Service Level Agreements.
Assign alarm installation contractors and/or repair technicians to installation and/or repair jobs based on both technician and internal resources availability.
Monitor alarm installations and/or repairs in progress and provide necessary information and feedback to technicians and customers
Inform personnel and logistical problems and handle questions and complaints as they arise. Record and maintain data related to the day’s work Process and enter customer account information on Ericsson Order Care (EOC), Streamline,
Security Information System (SIS) and shared google documents in accordance with established codes and standards ensuring accuracy and consistency of data
Respond to group emails within 48 hours Check completed work for errors, omissions or duplicate data before submitting the final
product Prepare and compile reports as specified by the Security Install and Repair Support Lead
and/or Manager Provide a variety of clerical and administrative support as required Perform special projects as directed by the Security Install and Repair Support Lead and/or
Manager Performs any other duties as assigned by the Manager
REQUIREMENTS Minimum of five (5) CXC/GCE Level passes inclusive of Mathematics and English Certificate in Computer Literacy inclusive of Microsoft Office Suite At least (2) years related work experience in a customer service environment Working knowledge of alarm systems installation and troubleshooting
INTERESTED CANDIDATES PLEASE FORWARD YOUR CV TO:AMPLIA Human Resources at: [email protected] no later than May 26 2021