Career OpportunitySecurity Install and Repair Support

JOB SUMMARY

The Security Install and Repair Support is responsible for the scheduling, tracking and reporting of alarm installation and repair activities and interfacing with customers, technicians and other department staff. The job involves updating and maintaining information on computer systems and archives. The ISR is responsible for ensuring that information on all systems is accurate, up to date and useable.

MAIN RESPONSIBILITIES

Contact customers to schedule appointments for alarm installation and repair within established Service Level Agreements.

Assign alarm installation contractors and/or repair technicians to installation and/or repair jobs based on both technician and internal resources availability.

Monitor alarm installations and/or repairs in progress and provide necessary information and feedback to technicians and customers

Inform personnel and logistical problems and handle questions and complaints as they arise. Record and maintain data related to the day’s work Process and enter customer account information on Ericsson Order Care (EOC), Streamline,

Security Information System (SIS) and shared google documents in accordance with established codes and standards ensuring accuracy and consistency of data

Respond to group emails within 48 hours Check completed work for errors, omissions or duplicate data before submitting the final

product Prepare and compile reports as specified by the Security Install and Repair Support Lead

and/or Manager Provide a variety of clerical and administrative support as required Perform special projects as directed by the Security Install and Repair Support Lead and/or

Manager Performs any other duties as assigned by the Manager

REQUIREMENTS Minimum of five (5) CXC/GCE Level passes inclusive of Mathematics and English Certificate in Computer Literacy inclusive of Microsoft Office Suite At least (2) years related work experience in a customer service environment Working knowledge of alarm systems installation and troubleshooting

INTERESTED CANDIDATES PLEASE FORWARD YOUR CV TO:AMPLIA Human Resources at: vacancy@amplia.co.tt no later than May 26 2021