Jacob Wood

2202 Huntington Rd.

Burlington, NC 27215 (434)728-6317

Woodjacob38@yahoo.com

Summary of Qualifications

Strong ability to troubleshoot and problem solve hardware and software issues, knowledge in

the field of troubleshooting machines and resolving issues in the most effective way possible. I ensured

that complex customer issues were promptly addressed in a timely and professional manner.

Technical Skills

● Provide technical assistance and support for incoming queries and issues related to computer systems, software,

and hardware

● Provide prompt response, resolution, and follow up to requests either in person, over the phone or by email

● Identifying, troubleshooting and resolving basic technical problems (internet, email, desktop systems etc.)

● Perform software installs and lean in-house software configurations as required.

● Responsible for all necessary computer imaging for existing employees

● Follow up to ensure issues have been resolved

● Assists with projects, as needed

Work Experience

Sygnetics Nov 2015-Dec 2015

Imaging Technician

● Documents, tracks and monitors the problem to facilitate a timely resolution.

● install an image of Windows 2007-2010 on required devices and then install various additional

software packages based upon the needs of the employee

● Configured and connected HP printers

Digital Doc April 2014-October 2014

Phone Technician ● Assists end users in resolving hardware and software issues by fielding telephone calls and

email communication, diagnosing problems and performing troubleshooting activities.

● Relies on established guidelines and instructions to perform daily job functions ● Provides technical assistance to end users by answering questions or troubleshooting issues.

● Briefs customers as well as management on the status of current resolution efforts

Domino’s April 2014-Nov 2015

Delivery driver ● Provide Customer service

● Main duties were to stock food and help prep food for the next day ● Assisted managers in checking expiration dates on food and throwing out expired food

Cookout Dec 2013-April 2014

fry cook ● Main duties were to keep the station I was at stocked with food and to change oil nightly

● Assisted in keep the kitchen area clean, as well as assisting the manager with the nightly dishes

Education

ITT Technical Institute-Salem, VA December 2015

● Graduated with Associates degree of Network Systems Administration Senior Project: Designed two computer classrooms for a school and also

designed the schema for the layout of the network that would be used. Volunteered to help with IT club projects that refurbished donated

computers and printers, once the devices were refurbished they were given

to students.

Dan River High School-Ringgold, VA May 2012