jaguar land rover incontrol...this manual is designed to represent both the land rover and the...

Jaguar Land Rover InControl

InControl Admin website

Manual

I n C o n t r o l A d m i n w e b s i t e Page 1 v.3

Table of Contents

1 About the InControl Admin website ................................................................................ 3

2 Getting started ............................................................................................................... 4

2.1 Accessing the InControl Admin website .................................................................. 4

2.1.1 Signing in ............................................................................................................ 4

2.1.2 Resetting your password ................................................................................. 5

2.2 Accessing your account details ............................................................................... 6

2.2.1 Viewing your contact details ............................................................................. 6

2.2.2 Changing your language preference ................................................................ 6

2.2.3 Changing your password ................................................................................. 7

2.3 Signing out .............................................................................................................. 8

2.4 Help and training information .................................................................................. 8

3 Setting up a new customer – Register, Connect and Activate ........................................ 8

3.1 Step 1 - Registering a new customer ...................................................................... 8

3.2 Step 2 - Connecting a vehicle to a customer ......................................................... 12

3.3 Step 3 - Vehicle Settings ....................................................................................... 14

3.4 Step 4 - Activation email to customer .................................................................... 14

3.5 Step 5 - Helping customer to complete the set up process .................................... 15

3.5.1 Case 1 - Customer activates at the dealership ............................................... 15

3.5.2 Case 2 – Customer activates at home ........................................................... 15

3.5.3 How to activate InControl services ................................................................. 16

4 Managing customer account ........................................................................................ 18

4.1 Viewing and editing customer contact details ........................................................ 18

4.2 Viewing and editing customer vehicle details ........................................................ 19

4.2.1 Customer search ........................................................................................... 19

4.2.2 Vehicle search ............................................................................................... 20

4.3 Checking a customer’s services and subscription expiry ....................................... 20

4.4 Removing a customer from a vehicle .................................................................... 21

4.5 Deleting a customer account ................................................................................. 22

4.6 Linking additional vehicles to an existing customer account .................................. 23


5 How to manage customer data plans …………………………………………………...23

5.1 Data Plan Replace

5.2 Data Plan Swap

6. Frequently Asked Questions

6.1 Customer FAQ's

6.2 Additional FAQ's


1 About the InControl Admin website

Using leading edge mobile technology, InControl combines information, communication and assistance systems to offer smart connectivity both inside and outside the vehicle.

For a customer to be able to use InControl services, you must carry out a number of actions when ordering the vehicle, preparing it for handover, and during the handover itself. Some of these actions will have to be performed through a dedicated website which is called, the InControl Admin website.

Once the customer’s vehicle is delivered to your dealership, the following three steps will have to be completed: Register, Connect and Activate.

You will be able to use the InControl Admin website to register a customer, connect their vehicle to the customer's InControl account and to send an activation email to the customer to complete activation.

This manual is designed to represent both the Land Rover and the Jaguar brands. The layouts and content of the screens within the websites are the same, as are all of the processes which you need to follow; it is only the skin which is different.

EXAMPLES

Land Rover Welcome Page

Jaguar Welcome Page


All references to ‘Optimized Roadside Assistance’ mean Land Rover Optimized Roadside Assistance or Jaguar Optimized Roadside Assistance.

This manual will provide you with information on how to:

Access and navigate through the InControl Admin website

Set up a new customer (Register, Connect and Activate)

Manage a customer's account

Note: Please note that all the names, phone numbers, addresses, email addresses and VINs used in this manual are fictitious.

2 Getting started

2.1 Accessing the InControl Admin website

2.1.1 Signing in

You can access the InControl Admin website via Land Rover InfoTrail or Jaguar Business Network (JBN) or using the following links

Land Rover - https://lrccaw.incontrol.landrover.com.

Jaguar - https://lrccaw.incontrol.jaguar.com

A single account will be created for use by all sales representatives working at your dealership. An email with your sign in details and details of how to set up your account has been sent to your dealership.

From time to time you might want to make changes to some of the information in your account, or you might need to reset the password, to do this you might want to appoint an account administrator.

https://lrccaw.incontrol.landrover.com/

https://lrccaw.incontrol.jaguar.com/


To sign into the InControl Admin website, enter your email address and password on the sign in page and press the “Sign In” button.

Note: If you do not remember the email address associated to your dealership account, or if you no longer have access to the account, please visit: https://jaguar.iservicecrm.com/f/9

2.1.2 Resetting your password

If you have forgotten your password, you can request a new one from the sign in page by clicking on the “Forgotten your password” link.

On the screen shown below, enter your email address and click “Continue”.

You have been sent an email containing a single-use link that can be used to set a new password for your account.

After clicking on the link provided in the email, you will be asked to enter your new password, click on “Reset Password” to save the changes.

When logging in for the first time, it is important that you set your language preference to US English, this will ensure that the links within the website connect to the right place and that what you see on the screen is written in US English. You can change this setting by following the instructions in section 2.2.2

Note: New passwords are required to be a minimum of 8 characters in length.

https://jaguar.iservicecrm.com/f/9


2.2 Accessing your account details

You can access your account details by clicking on the “My Account” tab at the top of your screen.

You will then be presented with the option to view your general details or security details.

2.2.1 Viewing your contact details

You can view the contact details linked to your account in the “Contacts Details” section. The following details will be displayed on the page.

Name

Email address

Address

Phone number

2.2.2 Changing your language preference

You can change your language preference by clicking on the language drop down list available in the “Contact Details” section and selecting the language of your choice.


Once you have updated your preference, click “Save Changes” to store your changes.

2.2.3 Changing your password

To change your password click on the “Security Details” section, fill in the fields listed below and click “Save Changes” to save the change.

Current password

New password

Repeat new password

Note: New passwords are required to be a minimum of 8 characters in length.

If you have forgotten your current password, click on the “Forgotten Your Password” link to reset your password. See section 2.1.2 for more details.

Please keep your password for the InControl Admin website account secure and confidential and make sure that any changes to it are communicated to any one expected to use the account.


2.3 Signing out

You can sign out of the InControl Admin website by clicking on the “Sign Out” tab at the top of your screen.

2.4 Help and training information

You can access help and training information by clicking on the “Help & Training” tab at the top of your screen.

3 Setting up a new customer – Register, Connect and Activate

Once the vehicle is delivered to your dealership you can start the activation process. Please remember that activation is a key customer care activity. It is important to encourage the customer to activate their services at the hand over stage and for you to assist them through to completion of the account set up process.

If InControl is not activated, the customer will not be able to enjoy the benefits of the services.

To set up a new customer, follow the steps described below.

Note: Before you start, make sure that you have immediate access to the vehicle VIN, the customer contact details and the vehicle itself.

3.1 Step 1 - Registering a new customer

Select the “Vehicle Search” tab on the top menu. Enter the last 8 characters of the vehicle VIN and click the “Go” button. You will be presented with an error message if the VIN entered is less than 8 characters.

Note: You can find the customer’s VIN on their vehicle or on VISTA.


This will give you access to the vehicle dashboard screen displaying details of the vehicle you just looked up.

When entering the customer VIN you may face any of the issues listed below. Please make sure you have typed the correct VIN before following these steps:

Incorrect VIN entered

o You can verify that the VIN entered is incorrect by checking the vehicle

information displayed (e.g. full VIN, brand and model, number of doors etc.)

Vehicle not found:

o Check the customer order to make sure InControl was ordered.

o If InControl was ordered please contact the CRC as this may be due to a

system error.

Vehicle registered to another customer:

o Make sure that the vehicle details and VIN are correct.

o Remove the customer from the vehicle. For more information on how to remove

a customer from a vehicle please refer to section 4.4.

o Only remove a customer from a vehicle if you are sure that the vehicle details

you have entered are correct and the customer found is incorrect.

Vehicle details incorrect:

o Check the VISTA order and contact the CRC if the details do not match.

InControl service details are incorrect:

o For new vehicles, check the VISTA order and contact the CRC if the details do

not match.

o For second hand vehicles, contact the CRC if the customer believes that the

length of the remaining subscription period is incorrect.

No InControl services subscription linked to vehicle:

o Contact the CRC if you believe this is an error.


To start the registration process, press the “Register Customer” button. This will take to you to the following screen.

Enter the email address of the customer you would like to register the vehicle to and click on the button “Search”. This searches for any existing InControl accounts already related to your customer.

If an existing account is found, the customer’s contact details will already be filled in and you will be asked to confirm this is the correct customer. You can edit any of the customer’s details if required by clicking on “Edit Customer” and pressing “Save” to save your changes.

If the customer email address entered was incorrect, click on “No” and re-enter their email address.


If no existing account is found you will be presented with the screen shown below. To register the customer, fill in their contact details and make sure that all mandatory fields marked with a red asterisk (*) are filled in before clicking the “Next” button.

Note: To fill the phone number field, select the country code from the drop down list and enter the customer phone number without the leading zero .


3.2 Step 2 - Connecting a vehicle to a customer

Once the customer is registered and PDI has been conducted on the vehicle, you can connect the vehicle to the customer. Make sure you are close to the vehicle and have access to it when you start this process. You can expand the instruction box to see the instructions.

For further details of where the “Optimized Land Rover Assistance” button is located in the car, click on the “Need Help Locating The Button” link.

When you are ready, press the “Get Started” button. Go to the vehicle, start the engine, check that the SOS Emergency call button light is lit and press and hold the Optimized Roadside Assistance button for 10 seconds. This action must be completed within 60 minutes of when you pressed the “Get started” button. A countdown timer will be displayed on the screen.

Note: If this process is not completed within 60 minutes you will be presented with an error message and will be given the option to try again by first pressing “Cancel”, then pressing the “Get Started” button.

After a couple of seconds the button will flash amber, please continue holding the button.

After ten seconds the button will flash more slowly. Please release the Optimized Roadside Assistance button.

The Optimized Roadside Assistance button will continue to flash slowly for a short period of time, after which the button will change from flashing amber to solid amber indicating that the vehicle has been successfully connected to the customer.

Return to your PC/device. A confirmation message will appear on your screen. Please note that this can take a few minutes to appear.


Note: For more details on how to complete this step, watch the instruction video displayed on your screen. To be able to watch the video please make sure that Adobe Flash Player is installed on your device.

If the vehicle was not successfully connected to the customer account, you will be given the option to try again. This could be because of one of the following reasons:

The Optimized Roadside Assistance button was held for 10 seconds and slowly

flashed amber for 5 minutes but the web browser did not refresh and no confirmation

message was displayed, meaning that the vehicle could not be connected to the

customer account. This may be due to a lack of cellular coverage. Move the vehicle to

another location and repeat the action.

The Optimized Roadside Assistance button was held for 10 seconds and slowly

flashed amber. The vehicle was successfully connected to the customer account but

your web browser did not refresh and no confirmation message was displayed on your

screen. This may be due to your PC/device internet connection. Sign out of the

InControl Admin website and sign in again. Search for the vehicle and click on

“Continue Setup” to resume the set up process.

The Optimized Roadside Assistance button was held for less than 10 seconds and the

flashing did not start. Repeat the action, following the instructions provided and make

sure the button slowly flashes amber before releasing it.

The SOS Emergency call button light was not lit when you checked the overhead

console. This may be due to a Telematics Control Unit (TCU) or overhead console fault

or PDI not being completed.

The Optimized Roadside Assistance button was held for 10 seconds but did not flash.

This may be due to a TCU or overhead console fault.

If for any reason you sign out during the InControl set up process or close your web browser, you will need to re-start the process.


3.3 Step 3 - Vehicle Settings

Once the vehicle is connected to the customer, you can confirm the vehicle’s settings. Fill in the license plate box and press the “Next” button to move to the final step.

Note: You can leave the license plate number field empty if the vehicle has not been registered yet or if you do not know the number. The customer will be prompted to enter it when activating their InControl services.

3.4 Step 4 - Activation email to customer

Once you have completed steps 1 to 3, an activation email is automatically sent to the customer. This email is generated from the InControl Admin website and will allow the customer to complete the account set up process.

Only send the activation email to the customer if you entered the license plate number as part of step 3 or if the customer knows it, as the license plate number is required to complete the set-up process.

You can also wait until the customer collects their vehicle to send the activation email. Search for their vehicle and you will be given the option the send the activation email.


Check that the email address is accurate and press the “Send Activation Email” button. A popup window will appear, click “Ok” to confirm your decision.

A system generated confirmation email will automatically be sent to the customer containing instructions on how to complete the set up.

The customer may ask you to send the activation email to another email address than the one currently registered. See section 4.1 for more details on how to edit customer contact details. Once the email address updated, do a vehicle search and click on “Send Activation Email”.

3.5 Step 5 - Helping customer to complete the set up process

3.5.1 Case 1 - Customer activates at the dealership

We strongly encourage customers to activate their InControl services with your help when collecting their vehicle at your dealership.

To activate InControl, the customer needs to open the activation email from their mobile device, click on the secure link and follow the steps described in section 3.5.3.

Note: In case 1 the customer will activate their InControl services at your dealership using their mobile device.

3.5.2 Case 2 – Customer activates at home

The customer may decide to activate their InControl services at home and will have to follow the steps described in section 3.5.3.

Please make sure that the following actions are completed:

Call the customer a few days later to ensure everything is ok

Offer help if the customer has not completed the account activation

Re-send the activation email if the customer has not completed the account activation

If the customer has not completed the account activation, you will be presented with the following screen when doing a search.


Press the “Send Account Setup Email” button to send another activation email.

Note: If the customer informs you that they have not received their activation email asks them to check their spam/junk mail /quarantined items before pressing the “Resend Activation Email” button.

3.5.3 How to activate InControl services

3.5.3.1 Step 1 - Confirm account details

After clicking on the secure link provided in the activation email the customer will be taken to the My Land Rover InControl website and will be presented with the screen shown below. They will be asked to confirm their contact details.


They will then be required to:

Choose a password which should be at least 8 characters long

Choose a 4 digit PIN number

Select and answer two security questions

The customer will also be required to repeat their chosen password and PIN and will be presented with an error message if the password and/or PIN entered do not match their first entry. An error message will also be displayed if the customer clicks “Next” before entering their security credentials. The customer needs to fill in all the required fields before being able to move on to step 2.

3.5.3.2 Step 2 - Confirm vehicle and settings

Once their account details have been confirmed, the customer will be presented with the details of the vehicle that you have connected to their account, and with and additional InControl services they bought.

They will also be asked to:

Choose a nickname for their vehicle (alternative name for the vehicle of the customer’s

choosing)

Enter their vehicle license plate number

Turn on Journeys if they wish to. Journeys enables the customers to record, save and

export journey information (map, distance, efficiency, time taken and average speed).

Journey information can be viewed, deleted or exported into Microsoft Excel or a .csv

file.

Accept the InControl terms and conditions and privacy policy for the services bought,

by ticking both boxes. The customer can view, download and print both documents by

clicking on the relevant hyperlink. The customer cannot move on to step 3 without

having accepted the InControl terms and conditions and privacy policy. If they do not

agree to the InControl terms and conditions and/or privacy policy, the customer will not

be able to continue with the activation of their InControl account.

Note: The InControl terms and conditions and privacy policy that the customer is required to accept in step 2 are the same documents that you should have asked them to sign at your dealership when they purchased their InControl equipped vehicle. This automated process enables us to keep an online record of their acceptance.

3.5.3.3 Step 3 - Set up complete

Once steps 1 and 2 are successfully completed, the InControl services bought by the customer will be activated and a confirmation email will be sent to them. Next time the customer starts the engine the lights on the SOS Emergency call and Optimized Roadside Assistance buttons located in the overhead console of their vehicle will both be illuminated.

At that stage the customer is also presented with the option to download the InControl Smartphone App by clicking on “Get it on the App store” or “Get it on Google play” button, which will direct them to the relevant site.


4 Managing customer account

4.1 Viewing and editing customer contact details

You can access a customer’s contact details by doing a customer search.

Select the “Customer Search” tab on the top menu. You will then be given the option to search for a customer using their email address, or name and phone number.

Fill in the fields required and click on the “Go” button.

Note: To fill the phone number field, select the country code from the drop down list and enter the customer phone number without the leading zero.

You will then be presented with the following screen.

To edit a customer’s contact details, click on the “Edit Customer” button.

Once you have updated the customer details, click “Save” to store your changes. Make sure all mandatory fields marked with a red asterisk (*) are filled in before saving your changes.


To go back to the previous input fields click on the “Cancel” button.

Note: Customer contact details cannot be edited by doing a search by vehicle.

4.2 Viewing and editing customer vehicle details

You can access a customer’s vehicle details by doing a customer search or a vehicle search.

4.2.1 Customer search

Select the “Customer Search” tab on the top menu. You will then be given the option to search for a customer via their email address or name and phone number.

Note: To fill the phone number field, select the country code from the drop down list and enter the customer phone number without the leading zero.

Fill in the fields required and press the “Go” button. You will then be presented with the following screen.

If the customer account has a vehicle connected to it you will be able to access the vehicle dashboard screen by clicking on “View Vehicle”. Information about the vehicle is displayed at the top of the screen.


The license plate number is the only editable field. To edit it, click on the “Edit” link.

If it appears after doing your search that the customer has not completed the registration process, please contact them and offer your support.

Note: This page also allows you to remove a customer from a vehicle (see section 4.4), edit customer ’s details (see section 4.1) and access information about the services (see section 4.3).

4.2.2 Vehicle search

Select the “Vehicle Search” tab on the top menu. Enter the last 8 characters of the vehicle VIN and click on the “Go” button.

You will then be presented with the screen shown below. To edit the vehicle’s license plate , follow the process described in section 4.2.1.

Note: You can also use the vehicle search function to access information about a vehicle and/or services associated with it when the vehicle is not yet registered to a customer or no longer connected to a customer.

4.3 Checking a customer’s services and subscription expiry

You can view the services linked to a vehicle on the vehicle dashboard screen. To access the vehicle dashboard screen, follow one of the search processes described in section 4.2.

The vehicle dashboard screen displays information about the services for that vehicle and length of time remaining for each of the services subscribed to by the customer for their vehicle.


4.4 Removing a customer from a vehicle

If a customer wants to trade in their vehicle with active InControl services, you may be required to sign into the InControl Admin website and remove the customer from their vehicle. To remove a customer from a vehicle follow these steps:

Select the “Vehicle Search” tab on the top menu. Enter the last 8 characters of the vehicle VIN and click on the “Go” button. You will then be presented with the following screen.

Click on the “Remove Customer From Vehicle” button. A pop up window will appear asking you if you really want to remove the customer from the vehicle. Click on “Yes” to confirm your decision.

Once your decision has been confirmed, a success message box will be displayed at the top indicating that the customer has been removed.

Any remaining InControl Remote & Protect™ subscription period will be available to the new owner.

Note: You can also access the vehicle dashboard screen by doing a customer search. See section 4.2.1 for more details.


4.5 Deleting a customer account

WARNING: If you delete a customer's account, the customer will not be able to sign into their account and all their details will be deleted from the portal. All the vehicles associated with their account will be removed.

You may be required to delete a customer account. To delete a customer account, follow these steps:

Select the “Customer Search” tab on the top menu. You will then be given the option to search for a customer via their email address or name and phone number.

Fill in the fields required and press the “Go” button. You will then be presented with the following screen.

Click on the “Edit Customer” button and then on the “Delete Customer Account“ button displayed on the following page.

A popup window will appear, click “Yes” to confirm your decision.


Note: An account with associated vehicles cannot be removed. If you do not remove all the vehicles associated with the account before attempting to delete a customer account, you will be presented with the message displayed below.

4.6 Linking additional vehicles to an existing customer account

You may be required to link another vehicle to an existing customer account. To do so please follow the steps described below.

Select the “Vehicle Search” tab on the top menu. Enter the last 8 characters of the vehicle VIN and click on the “Go” button.

This will allow you to access the vehicle dashboard. Click on “Register Customer” button.

This will take to you to the following screen.

Enter the email address of the existing customer you would like to register the new vehicle to and click on the button “Search”. Since this is an existing customer, you will be presented will the following screen.


Check that the customer’s details are accurate and click “Yes” to register the new vehicle to your existing customer. For more information on how to complete the end of the set up process see section 3.

Note: The customer should already have an activated account; however you will still be required to send an activation email to the customer that will inform them that their new vehicle has been linked to their existing account.

5 How to manage customer data plans

From 16MY vehicles with Wi-Fi Hotspot feature in both the US and Canadian markets. The North American data plan makes use of Wi-Fi Hotspot feature in the vehicle using a “PSIM” (Personal SIM card) provided by AT&T.

There is added functionality within the InControl Admin Website to manage the provision of a new PSIM for two use cases:

1. Data Plan Replace – This is before InControl activation and when the vehicle has a

new owner, or the PSIM is missing from the vehicle. In both cases a new PSIM is

required to replace the original PSIM or missing PSIM.

2. Data Plan Swap – This is after InControl activation and is where the current PSIM is

lost or damaged and needs to be swapped, but the new PSIM needs to retain the

current data plans, usage, and customer details.

In addition the status of any retail data plan on the current PSIM within the vehicle can also be viewed. There are three different statuses that can be displayed:

1. Active – This indicates that there is an active Retail data plan or trial Retail data plan

in place and Wi-Fi should therefore be working

2. Not Active – This indicates that there is No active retail data plan or trial retail data

plan. This is because the data plan has expired, either because the data plan has

exceeded the time allowance or the data has been exhausted. Wi-Fi will not therefore

work until the data plan is topped up.


3. Not Connected - Connection between the InControl Admin Portal and AT&T cannot

be established and the status of a plan cannot be ascertained.

5.1 Data Plan ‘Replace’

Note: The data plan replace process will only be available if the vehicle is NOT associated with an InControl account

Once a new PSIM is ordered from your stores department, the relationship between the vehicle and the new ‘replaced’ PSIM should be updated on the InControl Admin Website.


After searching for the relevant VIN number. Click the “Manage” button within the Data Plan product details section. Please check that there is not a customer associated with the vehicle otherwise a PSIM swap will be requested instead.

Once complete you can enter the new ICCID found on the packaging of the new PSIM, click “Submit” to continue. The current PSIM details associated with the vehicle (and/or previous customer) are noted in the right hand corner for reference.

A popup window will appear, click “OK” to confirm your decision.

Once the new PSIM has been validated, a confirmation message will appear and the PSIM details will be updated.


Note: Please ensure that the previous PSIM has been removed from the vehicle and replaced with the replacement PSIM

5.2 Data Plan Swap

Note: The data plan replace process will only be available for vehicles that are associated with an existing InControl account

Once a new PSIM is ordered from your stores department, the relationship between the vehicle and the new ‘swapped’ PSIM should be updated on the InControl Admin Website.

After searching for the relevant VIN number. Click the “Manage” button within the Data Plan product details section. Please check that there is a customer associated with the vehicle otherwise a PSIM replace will be requested instead.


Once complete you can enter the new ICCID found on the packaging of the new PSIM, click “Submit” to continue. The current PSIM details associated with the vehicle (and/or customer) are noted in the right hand corner for reference.

A popup window will appear, click “OK” to confirm your decision.

Once the new PSIM has been validated, there is no confirmation message, however the PSIM details will be updated.

Note: Please ensure that the previous PSIM has been removed from the vehicle and swapped with the new PSIM

6 Frequently Asked Questions

6.1 Customer FAQs The customers have the possibility to read more information about the InControl Services on the global websites. In order to see the available FAQs for customers, please visit: For Jaguar - http://www.jaguarusa.com/incontrol/incontrol-support/index.html For Land Rover - http://www.landroverusa.com/ownership/incontrol/incontrol-support.html

6.2 Additional FAQs Please see below the more technical questions and answers that customers might enquire. 1. How can InControl be demonstrated to potential customers? The InControl Remote Smartphone App can be downloaded onto a compatible iOS or Android device from either the Apple App Store or from Google Play. The Demo Mode can then be used to illustrate the key App features, or the InControl Services can be activated on a vehicle to demonstrate key features as part of a test drive. It is not possible to provide customers with a ‘live’ demonstration of SOS Emergency Call, Optimised Assistance Call or Stolen Vehicle Locator.

http://www.jaguarusa.com/incontrol/incontrol-support/index.html

http://www.landroverusa.com/ownership/incontrol/incontrol-support.html


2. What do customers need to do if they are selling a second hand vehicle with InControl? The InControl Terms and Conditions state that the customer is required to remove the vehicle from their account using My JLR InControl website (vehicle owner site). If the customer has not removed the vehicle from their account, this will need to be completed by the dealership. The functionality to do this is available in the InControl Admin Website, which can be accessed through the Dealer Communication Portal or by visiting https://lrccaw.incontrol.jaguar.com/ or https://lrccaw.incontrol.landrover.com/ 3. Can the InControl Services be transferred to a new customer when the vehicle is sold? The InControl Services will be transferred to the new owner of the vehicle for the remainder of the subscription term subject to new owner completing the InControl account setup. 4. How does InControl work? A GPS enabled unit known as a Telematics Control Unit (TCU) is fitted into the vehicle at the factory. The TCU connects the vehicle’s electrical network to the internet using a cellular connection, just like a mobile phone. We will only charge customers for the InControl Services; any calls made from the InControl Remote Smartphone App or data usage will be charged to the customer by their mobile network operator in accordance with their mobile phone contract. 5. How does the Telematics Control Unit (TCU) connect to a mobile network? The TCU is fitted with a SIM card and connects to the internet using a 3G connection, like a mobile phone. In areas where this is not possible, it will revert to 2G. In addition, the TCU can connect to the networks of different mobile providers to ensure a consistent service. 6. Can InControl be retrofitted? Currently it is only possible to have InControl on a customer's vehicle if it is selected when the vehicle is ordered, but future options are being explored. 7. Where is the Telematics Control Unit (TCU) located in the vehicle? It is in a hard to access location to meet requirements for InControl Secure. The exact location of the TCU varies by individual vehicle models. 8. Will activating InControl impact on the PDI process? The SDD tool has been updated to change the mode of the Telematics Control Unit (TCU); logistics mode will be deactivated and the SOS Emergency Call function is enabled. If an error code appears during PDI hold the Optimised Assistance button for 10 seconds, after which the button will flash slowly for a short period of time. If PDI is successful the SOS Emergency Call button light will be constantly illuminated red. 9. Is it possible to have multiple InControl accounts linked to one vehicle? No. It is only possible to have one InControl user account per vehicle to ensure data security.

https://lrccaw.incontrol.jaguar.com/

https://lrccaw.incontrol.landrover.com/


10. What is the difference between InControl Apps and the InControl Remote Smartphone App?

InControl Apps and the InControl Remote Smartphone App are two different products. InControl Apps presents a vehicle optimised, interactive set of well-known apps on your vehicle's infotainment screen via a dedicated USB port.

The InControl Remote Smartphone App is an app which provides a remote link to the vehicle and provides up to date information about the vehicle e.g. last parked location (and walking directions back to it), fuel and range and recent journeys.

11. Privacy: Will my customers be tracked?

The system does not physically track customers, it purely collects data/information about their journey and stores it on the Journeys screen within the My InControl website. When they complete the set-up of your account you can turn the journeys feature on/off. It is set to OFF by default. They can also turn the feature on/off in the settings section of the App or choose to delete particular journeys if they wish.

12. ‘Hacking’: Will my customers be secure?

We use well-respected security companies to verify our InControl products. We have carried out multiple tests on various components during their development and continue to test and enhance our systems if vulnerabilities are found. For all of our InControl products the security and privacy of customer data is paramount and we are taking the challenge of hacking very seriously.

jaguar land rover incontrol...this manual is designed to represent both the land rover and the...

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