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SUMMER TRAINING REPORT SUBMITED TOWARDS THE PARTIAL FULFILLMENT

OF

MASTER OF BUSINESS ADMINISTRATION

SUMMER TRAINING PROJECT REPORT

ON

CUSTOMER SATSISFACTION IN RESDENTIAL PROPERTY

AT

VARDHMAN REAL ESTATE AND DEVELOPERS

Submitted to: Submitted by:

Name: Ms. Monika Sharma Name of student: Jaideep Rana

Designation: Assistant professor Enrollment no: 10125103913

MANAGEMENT EDUCATION & RESEARCH INSTITUTE, JANAKPURI

AFFILIATED TO GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY

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ACKNOWLEDGEMENT

Project work is never the accomplishment of an individual rather it is anamalgamation of the efforts, ideas, and cooperation of number of entities.

I would like to thank MANAGEMENT EDUCATION & RESEARCH

INSTITUTE for giving an opportunity to work on a valuable project.

The completion of the project study that follows seemed to be a distant goal

had it not been for the contribution of Ms. MONIKA SHARMA for allowing

me to work on a very intrinsic part on CUSTOMER SATISFACTION IN

RESDENTIAL STATUS. I thank her for the ideas and basic concepts she

delivered and shared with me, as they helped me a lot in accomplishing this

project of mine.

(JAIDEEP RANA)

MBA (3RD

SEM)

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CERTIFICATE

I, MONIKA SHARMA, hereby certify that JAIDEEP RANA student of

Masters of Business Administration at MERI Affiliated to Guru Gobind Singh

Indraprastha University, New Delhi, has completed dissertation on Customer

satisfaction in residential status at Vardhman real estate & developers

MONIKA SHARMA

(Assistant Professor)

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DECLARATION

I hereby declare that the following documented project report titled CUSTOMERSATISFACTION IN RESIDENTAIL STATUSis an original and authentic

work done by me for the partial fulfillment of Masters of Business

Administrationdegree Program at "VARDHMAN REAL ESTATE &

DEVELOPERS

I hereby certify that all the endeavor out in the fulfillment of the task are genuine

and original to the best of my knowledge & I have not submitted it earlier

elsewhere.

JAIDEEP RANA

MBA (3RDSEM)

Enrollment. No. - 10125103913

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INDEXS.NO

PARTICULARS Page

No.

1 CHAPTER-1( Introduction & Literature

Review-Topic, Industry, Firm)

Introduction

History

(Theoretical concept about the topic)

1-19

2 CHAPTER-2(Research Objectives &

Methodology)

Research Objectives Of The Study

Research Methodology

Data Collection

Sampling Design

Sampling Instrument

20-21

3 CHAPTER-3(Data Processing, Analysis &

Interpretation)

No. of Questions

Types of Questions

22-29

5 Findings 30

6 Limitations 31

7 Conclusion 32

8 Bibliography 34

9 Annexure 35-37

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CHAPTER1

INTRODUCTION

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CHAPTER2

RESEARCH OBJECTIVE

&

METHODOLOGY

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CHAPTER 3DATA ANALYSIS

&

INTERPRETATION

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