James Murphy Operations Manager hjamesmurphy@gmail.com SUMMARY: Known Manager for my organization skills, leadership and capacity for analysis as well as personnel management and client-oriented relationship. I am bilingual having over 20 years of experience in operations and personnel management. My accrued adaptation capacities and competencies allowed me to make a transition from the maritime industry, where I worked the major part of my career, to the staffing and recruitment services in the oil and gas and mining industries for a national organization.

COMPETENCIES:

- Planning, organization, management - Analytical skills - Costs control and financial management - Relationships with customers - Excellent skills to mobilize and motivate employees - Contracts negotiation - Excellent communicator - ISO standards knowledge - Personnel management - High capacity to adapt - Budget planning and contract management - Business development - Excellent capacities to work under pressure - Quality management

PROFESSIONAL BACKGROUND: HRPO GROUP OF COMPANIES East Division (Québec, Montréal, Toronto, Saint-John (N.-B.), St John’s (NL) Operations Manager (East Division) 02/2012 to 09/2016 HRPO Group was established in 2006 and was a 100% aboriginal-owned organization. The company offered staffing, recruitment and payroll services in the oil and gas and mining industries and was successfully meeting their clients’ needs from SME to Fortune 500 organizations across Canada. With an average of more than 500 professionals under contract, HRPO Group was the largest aboriginal organization and man power provider in North America. HRPO Group shut down its operation in July 2016 shortly after the wildfires in Fort McMurray. I remained at the services of HRPO Group until September as I helped in the closure formalities of the company.

Achievements/Responsibilities/Competencies:

- Excellent communicator among peers and customers. - High level of professionalism and excellent business working relationship. - Operations and payroll services supervision of over 200 contractors. - Ability to establish and maintain excellent working relationship with customers. - Expertise in preparing Request for Information (RFI) Enquiries of Information (EOI), Request for

proposal (RFP) as well as bid tender procedures. - Experience in negotiation and conflict settlements. - Capacity to take decisions, follow the company’s different fields of activities and adapt them as

deemed necessary. - Follow-up on customers’ satisfaction. - Business development.

RAMSEY GREIG & CO LTD 1982 - 2011 Established in 1934, Ramsey Greig & Co. Ltd provides complete marine agency services to bulk carriers, cargo ships, tankers as well as cruise ships and mega yachts calling the ports of the St-Lawrence River, the Grate Lakes and Atlantic provinces including St-Pierre & Miquelon.

GENERAL MANAGER 2007- 2011

- Management and coordination of the company’s activities, determine and implement strategies and business growth in accordance to ongoing changes.

- Ensure effectiveness of a company that provides 24/7 services. - Management of satellite offices and personnel in other location. - Establish business relationships between individuals, customers and suppliers. - Negotiate contracts and service offers. - Ensure personalized follow-ups and business trips to customers. - Seek for new clients and providers. - Maintain and develop business relationships with customers. - Authorize disbursements.

Management :

- Manage administrative employees and marine agents, hire personnel, assign work and elaborate different working schedules, personnel evaluation and conflict-management, etc.

- Maintain work relationship between the personnel. - Manage financial resources, prepare budgets and estimate port costs, oversee operational costs

control, financial status, personnel wages, accounts payable and receivable, etc. - Maximize costs effectiveness and resources. - Manage projects, contract negotiations and submissions, obtain approvals and monitor work

progress. - Representation of the company to various port authorities, associations related to maritime

activities, business communities, government bodies, clients and providers. - Participate to various trade shows in North America. - Planning and coordination of the company’s activities and oversee the integrity of its operations.

Marketing:

- Take part in the elaboration and strategic planning of the company’s ongoing services and promotional activities.

- Participate to various promotional activities and professional events in line with the company’s strategies and action plans that are in place.

- Negotiate service agreements - Negotiate rates - Lead meetings - Welcoming events of new ships and clients at the different ports of call and make representations

Customer services: - Ensure customers and suppliers satisfaction during and after service calls - Resolve any problems and unforeseen situations and ensure complaints are dealt with quickly

OPERATIONS MANAGER 1997-2007

- Manage the marine agents. - Ensure follow-ups of the operations and communications between the marine agents, the

stevedores and the ships’ operators. - Calculate the port costs related to the different services required by the ships and forward the

information to the customers. - Manage the operations. - Manage the teams of marine agents 24/7. - Ensure that all the services requested are rendered to the ships calling at the various ports. - Oversee the logistics. - Dispatch the teams. - Organize working schedules.

SENIOR MARINE AGENT 1994-1997

- Supervise all the agents and ensure effective communication flow between the operations manager and the agents.

- Ensure the clients’ instructions are well followed. - Prepare all the documentation required for the exportation and importation of goods transiting on

cargo ships as well as the documentation required for cruise ships. - Forward the documentation to all concerned authorities (customs, brokers, port authorities,

shippers, consignees, stevedoring companies, etc.) Establish effective communication flow between ship owners, charterers, stevedores and local authorities and issue daily reports of the operations throughout the ships stay in port.

MARINE AGENT 1984-1994

- Prepare all the documentation required for the exportation and importation of goods transiting on cargo ships as well as the documentation required for cruise ships.

- Forward the documentation to all concerned authorities (customs, brokers, port authorities, shippers, consignees, stevedoring companies, etc.) Establish effective communication flow between ship owners, charterers, stevedores and local authorities and issue daily reports of the operations throughout the ships stay in port.

OTHER FONCTION: - Quality Manager (QM) ISO Standards - RAMSEY GREIG & CIE LTÉE 1997-2009 - Superintendent – QUEBEC MOORING INC. 1998-2008 MEMBERSHIPS: - Groupe maritime Québec - Cruise ship committee – Shipping Federation of Canada 1997-2007 - St-Lawrence Cruise Ship Association TRAINING: - Bullet Proof Management – Sigmasix Inc. 2003 - First Aid – Ambulance St-Jean - Dangerous Goods Transportation - Shipping Federation of Canada 2008

REFERENCES: On request.