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James Cunningham MBA PMP
IT PROJECT MANAGER
PROFILE
EDUCATION
EXPERIENCE
201.906.7317
Passionate, resourceful Project Manager with 16 years of customer facing Information Technology experience. Proficient at bringing clarity from ambiguity. Lifelong learner with strong intellectual curiosity as it pertains to solving complex business and information technology opportunities. Adept at bringing together diverse team members to buy in on vision and project success.
Strategic Technology Planning Change Agent Stakeholder Communications Requirements Definition Risk Management Project Management Team Leadership Costing and Budgeting IT Governance Relationship Building
CONTACT
SKILLS
https://www.linkedin.com/in/jamesvcunningham
Master of Business Administration 2011 Stevens Institute of Technology Information Systems GPA: 3.473Master of Science 2004 Stevens Institute of Technology Information Systems/Computer Science GPA: 3.4
Bachelor of Science 2000 Montclair State University Management of Information Systems GPA: 3.88 Magna Cum Laude
CERTIFICATIONS: Project Management Professional
Business Applications Support Analyst April 2016 - CurrentProject Manager January 2012 – April 2016
ID Systems ManagerJanuary 2002 – January 2012
Business Applications Support Analyst April 2016 – Current Stevens Institute of Technology Hoboken, New Jersey
Multi-faceted position including project management, business analysis and application support. Lead the Office of Enterprise Information Systems project initiatives
‣ Complete replacement of the Landesk security management with the Symantec Endpoint suite Lead systems team to ensure proper application of the Symantec Altiris and Endpoint product suite to all endpoints on campus.
‣ EMV Compliance for Campus Retail Operations. Worked closely with P2P Encryption vendor Shift4 to implement EMV compliant Igenico credit card payment devices at the Campus retail location.
‣ Develop requirements, creation of workflows and present recommendations for the reengineering of IT operation processes including change management and IT PC/Laptop distribution and lifecycle.
Project Manager January 2012 – April 2016 Stevens Institute of Technology Hoboken, New Jersey
‣ Initiated strategic projects through a prioritized project intake workflow. Set criteria based on University objectives and goals.
‣ Developed best practice methodologies, standard communication protocols and process and procedures for budgeting and costing for IT projects. Setting common workflow for project work.
‣ Guided diverse teams through several multi- million dollar Information Technology projects including:i. Data Center Renovation. A $4.5 million high impact project. A complete renovation of data center. Oversaw project from conception through execution partnering with external vendors. Change management process was key to success. Results: A fully redundant scalable Data Center that will provide the ability of University research to meet its current and future computing needs.ii. Network Refresh. A $3 million project. Managed a team of network engineers to a complete replacement of all network gear, from core to edge with minimal downtime. Project vision and accountability of work were keys to success. Results: State of the art network that is end user centric and maintains security to University assets. iii. Fiber Replacement Replaced obsolete Campus wide multi-mode fiber backbone with a modern single mode 10gb fiber backbone. Managed external contractors through the process of building parallel network backbone without inhibiting current backbone or other utilities. Stakeholder communications was key to success. Results:Redundant fiber backbone network to support Research University. iv. Ticketing/Service Catalog. Implementation of new ticketing system with a user facing Service Catalog and Knowledge Base. Ticketing system and Service catalog was based on ITIL standards. Collaboration amongst the variousIT domains was key to success Results: Customer centric self-service portal, reducing in person/phone calls to Tier 1 support. v. Kronos Time Management System. Enterprise wide software implementation. Kronos Time management goal was to replace paper based time management for hourly workers including Facility Union workers. Kronos was also replacing the vacation and time off for all Stevens’s employees. Quickly being able to attain domain knowledge of Human Resources benefits and Union regulations were keys to success. Results: Seamless electronic time management system that was intuitive to the end-user
‣ Provided division Leadership through dependability, honesty, forward thinking, inspiration and competency.
EXPERIENCE
EXPERIENCE
ID Systems Manager January 2002 – January 2012 Stevens Institute of Technology Hoboken, New Jersey
‣ Maintained ID/Debit Card Information System ensuring daily function of Oracle Database Server and Blackboard Application Server including backup, report development, and user account maintenance
‣ Led deployment efforts and managed over 400 IP devices, including mac registration, switch port configuration, VLAN designation, ACL maintenance
‣ Developed financial reconciliation procedure of Debit Card Information System account with the Universityfinancial general ledger
‣ Managed the implementation of robust training and documentation reducing maintenance cost 20% in past year ‣ Supervised help desk ticket resolution ‣ Served as Project Leader in the Implementation of Inventory Control and PCI Compliant POS, Workflow and
Document Management, Wireless POS, and Pay fo Print Application/Systems ‣ Led migration of University Card application to PCI Compliancy. Designed a PCI compliant segmented Information
Systems network in conjunction with Network team. Developed a PCI compliance policy regarding systems backup, maintenance and restoration. Completed project on time and $27k under budget.