jamuna bank
TRANSCRIPT
BANGLADESH UNIVERSITY OF BUSINESS & TECHNOLOGY (BUBT)
Presentation on:
Measuring Job Satisfaction of
Jamuna Bank Ltd.
Objective of Report
To identify the key factors of job satisfaction of the employee of JBL.
To know the overall employee job satisfaction through Questionnaire.
To find out problem related to job satisfaction and recommend some suggestions for further improvement of job satisfaction of employees of JBL.
Designation Of employee Total Employee Selected Number
Manager 1 1
Senior Executive Officer 4 3
Officer 1 1
Senior Executive officer(Accounts) 1 1
Officer(Accounts) 4 2
Assistant Officer 2 2
Total 13 10
Primary Data• The observation tools• The interview tools• The questionnaire tools
•Annual Report•Internship Report
•Website browsing.
Internal
External
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Title of the Study
The title of the report is based on the given objective of
the study by the authority or the supervisor of the student
(me). Here, as my major subject was Human Resource
Management, I was given to observe HR practice of
Jamuna Bank Limited and The level of job Satisfaction.
Thus the title chosen for the report is
“Measuring job satisfaction: A Case study of Jamuna Bank Limited.”
Jamuna Bank Limited (JBL) is a Banking Company registered under the Companies Act, 1994 with its Head Office at Chini Shilpa Bhaban, 33 Dilkusha C/A, Dhaka-1000. The Bank started its operation from 3rd June 2001. Jamuna Bank Limited is a highly capitalized new generation Bank with an Authorized Capital and Paid-up Capital of Tk.10000 million and Tk.4488 million respectively. The Paid-up Capital has been raised to 840 million and the total equity of the bank stands at 8325 billion as on December 31, 2012. Currently the Bank has 97 (ninety seven) branches-51 branches in Dhaka City, 21 branches in Chittagotang, 5 branches in Sylhet, 14 in Rajshahi, and 6 in Khulna.
To become a leading Banking Institution and to play a vital
role in the development of the country.
The bank is committed to satisfy diverse needs of its customers through anarray of products at competitive price by using appropriate technology andproviding timely service so that a sustainable growth, reasonable returnand contribution to the development of the country can be ensured with amotivated and professional work-force.
Customer FocusIntegrityQualityTeamworkRespect for the
individualHarmonyFairnessCourtesyCommitmentRespectable
CitizenshipBusiness EthicsUnique Culture
Your Partner for Growth
Corporate Slogan :
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Old logo:
New Logo:
1. It is an art and a science: 2. It is pervasive: 3. It is a continuous process: 4. HRM is a service function: 5. HRM must be regulation-friendly: 6. Interdisciplinary and fast changing: 7. Focus on results: 8. People-centered :9. Human relations philosophy: 10. An integrated concept:
Personnel aspect
Welfare aspect
Industrial relations aspect
Recruitment Selection
Training & Development
Performance Appraisal
Compensation
Labor Relation Function
of HRM
Job satisfaction is the level of contentment a
person feels regarding their job. Job satisfaction
has been defined as a pleasurable emotional
state resulting from the appraisal of one’s job; an
affective reaction to one’s job; and an attitude
towards one’s job.
According to Vroom, “Job satisfaction is the
reaction of the workers against the role they play
in their work’’.
• Increasing quality and quantity of production• Measuring job satisfaction• Influence on living• Types of job satisfaction • Increasing morale• General attitude• Internal felling to work of employee
Job Satisfaction Model
Pay and wagesPromotionWorking ConditionsOpportunity for advancementWorkload and stress levelRelationships with supervisorsFinancial RewardsRespect from co-workers
Factors affects job satisfaction
Content Theory.Process Theory.
Situational Theory.Equity Theory.
Frederick Herzberg’s (1974) “two-factor theory
How Jamuna Bank Assure Job Satisfaction
Chapter 4
Considerable Factors
Well Motivation
Discipline maintaining
Training & Development
Job SecurityWork Environment
Creativity opportunity
Performance appraisal
No - 1
No - 6
No - 3No - 4
No - 5
No - 2
No - 7
Promotion
Rewards
No - 11
No - 10
No - 8
No - 9
Management Attitude
Compensation MGT
Way they follow to motivate employee
In Jamuna Bank for three month I have been observing that they treat employee as their resources. And they ensure to fulfill all the standard of need they have been trying to satisfy the employee.
Training & Development
The training & research academy of Jamuna Bank Ltd.:
The academy regularly conductsfoundation course, specializedcourses and seminars in differentareas of banking to take care ofthe professional banking needs.In addition, officers are regularlysent to Bangladesh Institute ofBank Management (BIBM) andBangladesh Bank TrainingInstitute (BBTA) for professionaltraining. Sending officers abroadfor higher training is regularfeature. A research departmentalso works in aid of HRDoperational areas.
Job Security
In Jamuna bank job security is very high as I observed. I also asked to some of the employee of Islampur branch where I was as an internee, told me like people who is giving services to Jamuna bank for 1 year or more than that have a permanent job facility but his/her promotion depends on activity of his/her.Even the staff recruited by Jamuna Bank has a high level of job security.
• Use the training to focus on a new job responsibility or challenge.•Become painlessly aware of their inner and outer obstacles to work.•Identify and go beyond their own limiting assumptions.•Learn and apply 7 powerful creative thinking tools.•Gain deep insights into what it takes to be a better employee.•Generate a wide range of new ideas to make a difference on-the-job.•Brainstorm effectively with peers.•Adapt best innovation practices to their own sphere of influence.•Re-discover the sleeping genius within them.•Take personal responsibility for living the value of innovation.•Become refreshed, renewed, and revitalized.
Discipline
1. Excessive tardiness2. Failure to notify of an absence3. Insubordination4. Rude or abusive language in the workplace5. Failure to follow “Departmental Rules or Policies “, i.e., not wearing safety equipment, not following correct cash handling procedures6. Dishonesty7. Theft
objective production, personnel evaluation,Judgmental evaluation.
Performance Appraisal
1. Job Age.2. Performance.3. Discipline.4. Yearly Examination of
Capability.5. Reference from branch
from where he or she is.
Benefits and Rewards
Attitude of Top Management
• Supervision: Supervision has a significant relationship with
productivity. However, supervision can only be taken positively with
acceptance. Therefore, it is important to ensure a positive attitude to
work.
• Co-workers: Co-workers are
a common source of job stress,
as demonstrated by studies
using role theory.
Compensation Management
The Compensation management is another important factor to satisfy the employee.
Salary, benefits and other allowances should be in according to the policy followed by
the industry.
Compensation system of Jamuna Bank is fair at all. The employee whom I met they are
satisfied with their basic salary and also with benefit, allowances. Employees are very
satisfied because they are given many kind of loan from the bank with a low level of
interest.
Work Environment There is enough space to move on.
A hygienic environment or location of Islampur they have selected to do banking in that local area.
Fully air-conditioned space.
Very beautiful look.Well furnished to arrange
files.Individual cabin of
employee.Necessary equipment is
highly available there.Prayer room in Bank.Hygienic food for lunch.
Etc.
Analysis of Study
30%40%
10%20%
0%0%5%
10%15%20%25%30%35%40%45%
satisfied with Work hour
satisfied with Work hour
1. Are you satisfied with your weekly work hour ?
10%
20%
10%
40%
20%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Strongly Agree somewhat Agree Neutral Disagree StronglyDissatisfied
Satisfaction with schedule flexibility
Satisfaction with schedule flexibility
2. Are you satisfied with flexibility of work?
50%
40%
10%
0%
0%
Satisfied with Organization location ?
Strongly Agree somewhat Agree
Neutral Disagree
Strongly Dissatisfied
3. Are you satisfied with location of organization?
10%
90%
0% 0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Strongly Agree somewhat Agree Neutral Disagree Strongly Dissatisfied
Agree or Not ?
Agree or Not ?
4. Are you satisfied with vacation pay or sick leave with pay?
80%
0
20%
00%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction Level
Satisfaction Level
5. Are you satisfied with your Salary?
10%
20%
40%
20%
10%
Satisfied with promotion opportunity
Strongly Agree
Agree
No Comments
Disagree
Strongly Disagree
6. Are you satisfied with opportunity of promotions?
0% 0%
20%
60%
20%
0%
10%
20%
30%
40%
50%
60%
70%
Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction with Benefits
Satisfaction with Benefits
7. Are you satisfied with your Extra Benefits?8. (life insurance, Health insurance)
Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction with Job security 80% 20% 0 0 0
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Axi
s Ti
tle
Satisfaction with Job security
8. Are you satisfied with your Job Security?
50%
20%
30%
0 00%
10%
20%
30%
40%
50%
60%
stronglyAgree
Agree Neutral Disagree StronglyDisagree
Satisfied with skill utilization opportunity
Satisfied with skillutilizationopportunity
9. Are you satisfied with opportunity of skill permutation?
70%
10%
0%
20%
00%
10%
20%
30%
40%
50%
60%
70%
80%
Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction of training opportunity
10. Are you satisfied with training opportunity?
Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction level 20% 50% 20% 10% 0
0%
10%
20%
30%
40%
50%
60%
Axi
s Ti
tle
Satisfaction level
11. Are you satisfied with work independence?
10%
60%
20%
10%0%
Satisfaction level
Highly satisfied
Satisfied Anyway
No Comments
Dissatisfied
Highly Dissatisfied
12. Are you satisfied with periodic change of duty?
10%
70%
10% 10%
00%
10%
20%
30%
40%
50%
60%
70%
80%
Strongly Agree Agree Nutral Disagree Strongly Disagree
Agree of Satisfaction
Strongly Agree
Agree
Nutral
Disagree
Strongly Disagree
13. Are you satisfied with work recognition?
10%
80%
10%
0% 00%
10%
20%
30%
40%
50%
60%
70%
80%
90%
StronglyAgree
Agree Nutral Disagree StronglyDisagree
Acceptance of Good Relationship
Strongly Agree
Agree
Nutral
Disagree
Strongly Disagree
14. Are you satisfied with relationship among employees?
20%
60%
10% 10%
00%
10%
20%
30%
40%
50%
60%
70%
HighlySatisfied
Satisfied Nutral Dissatisfied HighlyDissatisfied
Overall Job Satisfaction
OverallJobSatisfaction
15. How do you explain your overall job satisfaction?
Summery
Most of the answers are in favor of Jamuna Bank that the employee are satisfied with their
job.
Department/ Section Duration
General Banking 21-12-2014 to 11-01-2015
Communication & Customer Handling 12-01-2015 to 22-01-2015
Transfer & Clearing 23-01-2015 to 31-02-2015
Transactions (Accounts) 01-02-2015 to 28-02-2014
Review and Report preparing 01-03-2015 to 20-03-2015
As an intern, I learned so many things in the bank. That is given below :
How to open an account. About checking and bindings. About PO register book. About CRM, KYC profile. About different scheme of JBL. Like: Monthly Benefit
Scheme, Monthly Savings Scheme, Double Growth Deposit Scheme, and Triple Growth Saving Scheme, LakhpotiDeposit Scheme, Kotipati Deposit Scheme, and Millionaire Deposit Scheme.
About Cash Payment, Cash Receive voucher. About clean cash, supply.About how to issue cheque book And how to gave services to the customers.
Most of the respondents are satisfied with the weekly work hours. Most of the employees are satisfied with the schedule flexibility in JBL. The Basic Salary of JBL is good enough. Employees of JBL are satisfied with their working environment and working location.
There is no existence of employee life insurance and health insurance in JBL. Employees of JBL are talking like they have good opportunity to utilize the skills andtalents they have. The Job status and job security of JBL is Very high.
Some of the employees are not satisfied with their Promotion policies as it is not clearto them.
More than 80% of the employees are satisfied with their training facilities of JBL butother employees are not satisfied with their training facilities. The nature of work activities in their job is satisfactory to most of the employees.
Overall most of the employees in JBL are satisfied but very few of them are not satisfiedwith their job.
It is also recommended to Jamuna Bank that they shouldensure employee health and life insurance that is providedby Jamuna Bank. Jamuna Bank recruited certified, experienced trainersand adopt up-to-date training programs and facilities butin spite of having all those yet some employee who deprivedfrom training to work properly. It would be better for Jamuna bank if they will redesigntheir employee promotion policy as the employees are notenough clear about it.Last of all, the overall Job satisfaction level should beimproved according to the standard of present marketposition of Jamuna Bank. Because yet they have somedeficiency to ensure employee job satisfaction as mentionedin last findings that some employee are dissatisfied withtheir job.
