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Marleah Keuler Grahek, NHA —Administrator

Kathy Glander, Editor

Oshkosh Phone: 920-237-6300

Neenah Phone: 920-727-2883

Fax: 920-237-6944

TTY Phone: 920-237-6974

725 Butler Avenue Oshkosh, WI 54901-8149

We’re on

the web: www.co.winnebago.wi.us/

parkview

PVHC had the honor of hosting the esteemed Write Your

Life Project in February. Throughout four afternoons,

participating residents were paired with area high school

students and young adults to talk about their life stories. The

students, through intent listening, functioned as the residents’

scribes, working to convert their life stories into special keep-

sake books to be presented to the residents and their families

in May.

The leader of this project, Ibtisam Barakat, is a Palestinian-

American author of two highly acclaimed autobiographical

novels, Tasting the Sky and Balcony on the Moon. It was

through her dynamic facilitation that residents and students

truly bonded to create a life-long memory. The pride, love, and

passion of each individual resident absolutely shined through-

out the workshop. This was such a wonderful intergeneration-

al event that we will forever cherish.

A special THANK YOU goes out to the sponsors of the event:

Oshkosh Area Community Foundation, Oshkosh Area School

District, the Oshkosh Southwest Rotary Club, Oshkosh Rota-

ract, and the State of Wisconsin through funds granted to Park

View Health Center.

(Turn to Page 4 for additional photos provided by Kim Foster, RN, SDC)

Ruth shared she has nine other siblings with one who is living.

What’s her secret for her long life? She replied, “Having a wonderful husband in my life.”

She also noted she is very thankful for Dave, her nephew, and all he does for her on a regular basis.

Ruth Stryzewski recently celebrated her

106th birthday

on Tuesday, Feb. 20th!

Janet Paffenroth had her

100th birthday on March 28th!

Congratulations Janet, on this special milestone!

Since its founding in 1875, Park View Health Center has provided over a centu-

ry of quality health care to residents of Winnebago County.

Located just north of Oshkosh, Park View is serenely nestled near stately trees

and beautifully landscaped, park-like grounds.

As the needs of the community change, so too do the services offered at Park

View as we continue to meet and surpass those needs and expectations.

Our excellence comes from each staff member's personal commitment to serve

our residents in a compassionate, supportive and professional manner.

Page 2 PV HC NEWS LE TT ER

In-Kind Gifts Received:

Sue Ertmer

Robert Hable

Jerry Krueger

Kelley Lee

Donna Lemke

Kaylee McGeshick

Carol Mueller

Monetary Gifts Received: Butte des Morts Lions Club

Bill and Dorothy Gerth

Wisconsin Public Service Foundation

Memorial and Honorary

Donations Received:

Gretchen Behm

Mrs. William Gerth

Jane Karaffa

Gerard & Phyllis Leygraaf

Kenneth Marx

David Misterek

Ann Torgersen

ANNUAL SATISFACTION SURVEY

We will be sending out our annual satis-faction survey this spring. With our goal to provide quality resident-centered care, your responses, comments, and sugges-tions will be very important to us.

If there are any immediate concerns, please address them with neighborhood staff, rather than awaiting this survey in order to comment.

A PR /M AY /JU NE 20 18 Page 7

BREAKABLE ITEMS IN ROOMS

Personalizing rooms is an important part of feeling at home and it is encouraged here at PVHC. However, safety is also im-portant.

When displaying items that could be break-able, please consider the location of the display and always check with the neighbor-hood nurse for permission to keep breaka-ble items and sharp or pointed objects in residents’ rooms.

FOOD KEPT IN NEIGHBORHOOD REFRIGERATORS

All food brought in by family members for their residents needs to be properly covered and clearly labeled with the res-ident’s name and the date.

—Thanks!

IMPORTANT NOTICE TO VISITORS We are a healthcare facility and smoking is a health and safety hazard to all. Smoking, including e-cigarettes and chewing tobacco, are not allowed in the facility or on the campus grounds. This regulation includes outside at our front entrance and in our parking lot.

Staff will approach and remind any visitor not adhering to our smoke-free campus policy.

Eight Gifts that Do Not Cost A Cent

1. THE GIFT OF LISTENING…But you must REALLY listen. No interrupting, no daydreaming, no plan ning

your response. Just listening. 2. THE GIFT OF AFFECTION…Be generous with appropriate hugs, kisses, pats on the back, and hand holds. Let these small actions demonstrate the love you have for family and friends.

3. THE GIFT OF LAUGHTER…Clip cartoons. Share articles and funny stories. Your gift will say, “I love to laugh with you.”

4. THE GIFT OF A WRITTEN NOTE…It can be a simple “Thanks for the help” note or a full sonnet. A brief, handwritten note may be remembered for a lifetime, and may even change a life.

5. THE GIFT OF A COMPLIMENT…A simple and sincere, “You look great in red,” “You did a super job,” or “That was a wonderful meal” can make someone’s day.

6. THE GIFT OF A FAVOR…Every day, go out of your way to do something kind.

7. THE GIFT OF SOLITUDE…There are times when we want nothing better than to be left alone. Be sensi- tive to those times and give the gift of solitude to others.

8. THE GIFT OF A CHEERFUL DISPOSITION…The easiest way to feel good is to extend a kind word to someone. Really, it’s not that hard to say, “Hello” or “Thank You.”

– Katherine Quinn

Established by the American Health Care Associa-tion (AHCA) in 1967 and always beginning on Mother’s Day, “National Skilled Nursing Care Week” (NSNCW), formerly known as “National Nursing Home Week,” provides an opportunity to recognize the role of skilled nursing care centers in caring for America’s seniors and individuals with disabilities.

The 2018 NSNCW theme announced by AHCA, “Celebrating Life’s Stories,” serves as a tribute to life’s most significant events, relationships and experiences that shape the unique perspectives of resi-dents, families, staff, and volunteers in long term and post-acute care.

Park View will carry that theme throughout “National Skilled Nursing Care Week” with resident activi-ties, as well as through combined resident/staff occasions.

The Winnebago County Master Gardener

Association Project… ...will be headed out to the gardens soon! Sometime during mid-June, the Master Gardeners will begin working on the vegetable and flower gardens on Tues-days between 2:00-3:30 p.m. Residents

and families are encouraged to check on their progress.

New Medicare Cards are on the Way!

Starting April 2018, new Medicare Cards will be mailed to addresses on file with Social Security. Park View Health Center will need to be provided a copy of the new card once it is received.

Please drop off or mail a copy to the Business Office, or present the card for the Business Office Staff to make a copy. —Thanks!

This is the annual review of our “Abuse Prevention” procedure. The purpose of these policies and procedures is to assure

that the facility is doing all that is within its control to prevent occurrences of mistreatment, neglect, abuse or exploitation

of residents, and misappropriation of resident property, because the facility does not tolerate and prohibits abuse, neglect,

exploitation, mistreatment and misappropriation of property. Any questions, please contact us.

Screening The facility has procedures to screen potential employees for a history of abuse, neglect, exploitation or mistreating residents. The screen includes attempting to obtain information from previous employers and/or cur-rent employers, and checking with the appropriate licensing boards and registries.

Training The facility has procedures to train employees through orientation and ongoing sessions on issues related to abuse prohibition practices such as:

Appropriate interventions to deal with aggressive and/or cata-strophic reactions of residents.

How staff should report their knowledge related to allegations with-out fear of reprisals.

How to recognize signs of burnout, frustration and stress that may lead to abuse.

What constitutes abuse, neglect, exploitation and misappropriation of resident property.

Prevention The facility has procedures to provide residents, families and staff infor-mation on how and to whom they may report concerns, incidents, and grievances without fear of retribution. The facility will provide feedback regarding concerns that have been expressed.

The facility will identify, correct and intervene in situations in which abuse, neglect, exploitation and/or misappropriation of resident property is more likely to occur. This includes an analysis of:

Features of the physical environment that may make abuse and/or neglect more likely to occur, such as secluded areas of the facility.

The deployment of staff on each shift in sufficient numbers to meet the needs of the residents and assure that the staff assigned have knowledge of the individual resident care needs.

The assessment, care planning and monitoring of residents with needs and behaviors which might lead to conflict or neglect, such as residents with a history of aggressive behaviors, residents who have behaviors such as entering other resident rooms, residents with self-injurious behaviors, residents with communication disorders, those who require heavy nursing care and/or are totally dependent on staff.

Identification The facility has procedures to identify events such as suspicious bruising of residents, occurrences, patterns, and trends that may constitute abuse and to determine the direction of the investigation.

Investigation

The facility has procedures to investigate different types of incidents.

The facility has procedures to identify the staff member responsible for the initial reporting, investigation of alleged violations and reporting of results to the proper authorities.

Protection The facility has procedures to protect residents from harm during an investigation.

Protecting the resident might include:

Removing alleged name caregiver.

Monitoring the resident more closely.

Moving the resident to an alternate environment.

Making physical plant modifications.

Reporting/Response

The facility has procedures to report all alleged violations and all substantiated incidents to the State agency and to all other agencies as required. The facility takes all necessary corrective actions depending on the results of the investigation.

The facility has procedures to report to the State Nurse Aide Registry or licensing authorities any knowledge it has of any actions by a court of law which would indicate an employee is unfit for service.

The facility has procedures to analyze the occurrences to determine what changes are needed, if any, to policies and procedures to prevent further occurrences.

A PR /M AY /JU NE 20 18 Page 3 Page 6 PV HC NEWS LE TT ER

In order to serve you better, we request that you bring any concerns/complaints (grievances) promptly to the neighborhood nurse supervisor or social worker for resolution. A resident grievance form is available for residents/resident representatives to complete, or grievances can be voiced orally to a staff member. Residents/resident representatives may choose to remain anonymous and will be notified of the outcome of the grievance in a timely manner. A written decision may be given upon request.

If you are not satisfied, feel free to discuss the matter with Social Wellness Manager (and Grievance Officer) Carrie Baxter-Crist, 920-237-6930, or Administrator Marleah Keuler Grahek, 920-237-6900.

If you are still dissatisfied, you may contact:

Division of Quality Assurance Stacey Forest, Ombudsman Northeastern Regional Office Board on Aging & Long Term Care 200 N. Jefferson St., Suite 501 5424 Hwy 10, Suite F Green Bay, WI 54301 Stevens Point, WI 54481-8560 Phone: 1-920-448-5255; Email: dhswebmaildqa@wisconsin.gov Phone: 1-715-345-5229 or 1-800-815-0015. Email: BOALTC@wisconsin.gov

April 9th-13th is Severe Weather Awareness Week! Gov. Scott Walker has declared April 9-13 as Wisconsin’s Tornado and Severe Weather Awareness Week. Wisconsin Emer-

gency Management, the National Weather Service (NWS) and the Wisconsin Broadcasters Association (WBA) have once

again teamed up to sponsor the statewide tornado drills scheduled for Thursday, April 12.

Schools, businesses, families, and individuals have two opportunities to test their emergency plans during the April 12th

statewide tornado drills. The drills are part of the annual spring severe weather campaign to encourage everyone in Wiscon-

sin to be ready for possible tornadoes and severe weather.

According to the NWS, Wisconsin averages 23 tornadoes annually. Last year, there were 23 tornado touchdowns in the

state. While most were either EF0 or EF1, the state did record an EF3 on May 16, 2017. The tornado followed an 83-mile

path across Polk, Barron, Rusk, and Price counties, killing one person and causing widespread damage. The state also expe-

rienced an outbreak of 10 tornadoes on June 14, 2017, across Shawano, Winnebago, Outagamie, Brown, and Waushara

counties.

A mock tornado watch will be issued April 12 at 1 p.m., followed by a statewide mock tornado warning at 1:45

p.m. Many radio and TV stations across the state will issue the test tornado warnings. In addition, mock alerts will be is-

sued on NOAA Weather Radios and many communities will sound their tornado sirens to test their emergency severe

weather plans. Later, a mock tornado warning will be issued at 6:45 p.m. to give families and second-shift workers

a chance to practice their emergency plans.

The tornado drill will take place even if the sky is cloudy, dark or rainy. If actual severe storms are expected in the state on

Thursday, April 12, the tornado drills will be postponed until Friday, April 13 with the same times. If severe storms are pos-

sible Friday, the drills will be cancelled.

As a reminder… Outdoor tornado sirens are meant to be heard by people who are at outdoor events. The Winnebago

County Emergency Management Office recommends that all citizens have a NOAA Weather Radio to alert them of severe

weather while indoors or sleeping. NOAA Weather Radios can be purchased at many local retailers or can also be pur-

chased at the Winnebago County Sheriff’s Office, Monday – Friday, 8:00 am to 4:30 pm. Cost is $24.90 plus tax. Cash or

checks only are accepted.

In order to be prepared and assure everyone’s safety in the event of severe weather, PVHC will once again participate in the statewide tornado drill #1, as well as perform one drill on the PM

Shift and one on the Night Shift on separate days during the week.

Maintaining Resident Privacy with Photos and Social Media All residents have the right to privacy and confidentiality, as well as to be treated with dignity and respect.

At Park View, it is our duty to protect the confidentiality of all residents. Our staff follows strict guidance in regards to resident privacy and confidentiality under HIPAA and Resident Rights. It is also important for residents’ family members to be mindful of

the privacy of their loved ones, as well as other residents. With social media now playing a big part in our daily lives, it is easy to forget about the privacy of others.

We do not want to hinder taking and sharing photos with your loved ones, but as a facility we ask that you are respectful of the privacy of all residents when doing so. As such, we discourage the taking/sharing of photos or videos of PVHC large group activi-ties. Also—ensure when taking and/or sharing photos or videos that dignity is upheld and the photos are taken in a respectful

manner. —Thank you for your understanding.

Focus on...

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Page 5

Volunteers:

Please note the Annual Review of Abuse Prevention Procedure

noted on Page 6, and the Tornado Awareness Week information on

Page 3.

People Who Volunteer

Volunteering is often so meaningful to people who try it, that they are inspired to share their experi-

ences with others. Read the personal reflection below.

NADIA BEN-YOUSSEF

Student, Age 13

Sydney, Montana

Writes poetry and sings for the elderly

I've been singing and performing poetry since I was six years old. I guess I've volunteered since I was

eight. My singing is a cappella; I don't sing with music. My singing and poetry are the same thing. I

used to sing for my mother's friends, and then I started singing for fund-raisers put on by church

groups, women's clubs, the Lions Club, and stuff like that.

I have three books of poetry and songs. A fourth is in production. I donate all of the money from the

books to children's charities. Money from my first book went to a school for deaf and blind kids in

Great Falls, Montana, and to the Lions Club. They did a campaign called Sight First to help the blind.

Money from the second book went to Home on the Range, a shelter for abused children and to the Feed

the Children fund for orphans in Bosnia.

I visit people at a local nursing home. I do the women's hair, I do their nails, and they ask me to come

by on Sundays and perform for them. And I do. There's no microphone and no musical accompani-

ment. I also sing for homebound hospice patients. I visit them and talk and sing for them. I guess

that's what's really fulfilling to me, when I sing to someone who is dying, someone who is really sick,

and who isn't aware of much of what's happening, but when I'm done there's a smile on that person's

face.

I find that everyone needs love, everyone can give love, and that love is what everyone wants. That's a

really important lesson to me. Making someone happy makes you happy, and they go on and make

others happy and it's like a chain. Love is a chain of giving. You change when you get older, but love is

ageless. Love is the same when you are 7, 13, or 102.

—Taken from Network for Good

(Continued from the cover page—more photos from the Write Your Life Project )

A special thanks to Kim Foster, RN-SDC, who acted as our photographer throughout the event. She captured multiple special moments that will bring smiles to those involved in the project. These are only a few; more pictures will be displayed in the future.