ITT is delighted to announce that Amadeus UK, a leading technology partner for the travel industry, has announced an exclusive two year technology partnership with the Institute.

Diane Bouzebiba, Managing Director, Amadeus UK & Ireland commented, “Amadeus plays a unique role in ensuring all industry stakeholders are better connected. We do this by deploying smarter technology as we spearhead the industry’s move to more flexible and dynamic open systems technology. I see our partnership with ITT as a vital component in helping us to deliver on our commitment to enabling success in travel. Amadeus is also dedicated to providing superior service, and together with ITT we look forward to helping develop the travel leaders of tomorrow who can continue to drive our industry forward.”

Steven Freudmann, ITT Chairman, commented “ITT is dedicated to working on behalf of its industry Members by facilitating professional development through the sharing of industry

issues. Our goal is to raise and maintain professional standards in the travel industry”.

Freudmann added, “By working with Amadeus, we see an opportunity to help our Members gain a current and in-depth understanding of the changing role that travel technology increasingly plays in our daily lives. This is the first time we have agreed an exclusive partnership with a technology company. It is the meeting of two like-minded organisations, both intent on raising standards in the industry”.

Amadeus UK is a leading transaction processer for the global travel and tourism industry. They provide transaction processing power and technology solutions to both travel providers and travel agencies. Present in over 195 countries, Amadeus UK takes over 440 million bookings yearly and handles up to 20,000 plus transactions per second. This equates to 95% of the world’s scheduled airline seats.

JANUARY 2013

bullittinAMADeUs UK

and the InstItute of

travel and tourIsm

agree two year

exclusIve technology

partnershIp

new corporate partner

BUllITTIN spoNsoReD BY

Itt chaIrman, steven freudmann welcomes amadeus' dIane bouzebIba as new technology partner

Institute of travel & tourismPO Box 217, Ware, Hertfordshire, SG12 8WY Tel: 0844 499 5653 Fax: 0844 499 5654 e-mail: admin@itt.co.uk web: www.itt.co.uk

Registered Address: Conduit House, Conduit Lane, Hoddesdon, Hertfordshire, EN11 8EP Company no. 1117511

Syntec, co-sponsors of the recent ITT President’s Dinner, will be exhibiting their ‘cloud’ contact centre management solutions at Travel Tech Europe on 5 & 6 February at Earls Court and look forward to meeting ITT Members there. See the enclosed leaflet for more details.

ITT is delighted that Charles Gurassa, Deputy Chairman of easyJet plC, will be the guest speaker for the first odyssey supper of 2013.

Charles’s travel career started in 1979 at Thomas Cook where his responsibilities spanned retail, foreign exchange, tour operating, inbound services and business travel operations. After ten years, Charles joined British Airways and helped turn around the performance of BA’s leisure businesses, where he was responsible for the start-up of BA’s low cost airline GO and the Concorde Fleet. Ten years later, Charles became CEO of Thomson and oversaw the re-brand to TUI.

Charles has experience of working in a broad spectrum of business sectors and companies, including: Tragus, MACH, Group NBT & Genesis House Group, Virgin Mobile PLC, LOVEFiLM, Phones4U, Alamo/National Rent a Car, Whitbread PLC, Merlin Entertainments and Alpitour Spa.

Tickets are on sale now. To book visit www.itt.co.uk.

Itt odyssey supper7 february 2013

Welcome drinks sponsored By

for use on a red background for use on a white background

don’t miss these upcoming events...FoRThCoMING eveNTs

ITT NeWs

Corporate Partners

eveNTs ITT

ChAIRMAN’s COMMENT2012 was a challenging year for most of us in the travel industry. let’s hope that the New Year is somewhat less challenging and

that the UK economy improves significantly.

Happily, ITT events continue to sell out with over 220 Members having already registered for this summer’s Conference in Abu Dhabi. New events will be introduced this year, the first of which will be the Social Media Masterclass, sponsored by P&O Ferries, which will take place at TTG's headquarters on Friday 8 February.

We are also increasing the number of Network ITT events. From February Network ITT will take place monthly at the magnificent Trafalgar Hotel on Trafalgar Square. Attendance is, of course, free of charge. Please see the website for times and dates.

Finally, I am absolutely delighted to welcome Amadeus as our latest Corporate Partner. I look forward to a long and very productive relationship with one of the world’s leading technology providers.

A very happy and prosperous New Year to all our Members.

Dr Steven Freudmann F.Inst.TT Chairman

Due to popular demand, the 2013 Golf Masters is returning to Bicester hotel Golf & spa, giving last year’s players the opportunity to find the balls they lost in one of the eleven lakes!

The course was built in 1973 and designed by R Stagg. It sits inside the beautiful Oxfordshire Countryside and is a testing 71 par, 18-hole course. For those who fancy making a weekend of it, the hotel is just a short shuttle ride from Bicester Outlet Village. Accommodation at the four star Bicester Hotel can be booked for the weekend or the evening before from as little as £90 a night.

Visit www.itt.co.uk or call ITT Events on 0844 499 5654 to book.

Itt golf masters – Itt’s tee time! monday 4 march 2013

sponsored By

network Itt 6 february 2013 free to attend

the trafalgar hotel, sw1a 2ts see page 6 for all 2013 network Itt dates

Itt odyssey supper 7 february 2013

house of commons guest speaker: charles gurassa,

deputy chaIrman, easyJet plc

Itt socIal medIa masterclass

8 february 2013 ttg, blackfrIars

golf masters 4 march 2013

bIcester vIllage hotel golf & spa

Itt odyssey supper 27 march 2013

house of commons guest speaker: stephen bath,

dIrector, bath travel

Itt odyssey supper8 may 2013

house of commons

Itt conference3–5 June 2013

faIrmont bab al bahr, abu dhabI

Itt chaIrman’s summer cocktaIls

18 July 2013 house of commons

Itt presIdent's dInner26 september 2013 the dorchester

Itt odyssey supper16 october 2013

house of commons

retIred members chrIstmas lunch

5 december 2013 flemIngs, mayfaIr

eveNTs ITT ITT CoNFeReNCe 2013

As is now tradition for ITT’s Christmas Cocktails, the snow fell and Members were merry! The function provided the perfect end to ITT’s 2012 calendar of events, crowned by a surprise visit and impromptu speech from The speaker of the house of Commons, the Rt hon John Bercow. ITT would like to thank p&o Ferries for sponsoring the event for the fourth year running. The event raised over £1,500 for ITT’s adopted charity, Just a Drop.

Itt christmas cocktailssponsored by

Itt’s abu dhabi ITT Members can expect luxury from start to finish at the 2013 Conference. Delegates will be transported in style with Etihad Airways, the fasting growing airline and ITT’s exclusive travel partner. As ITT’s partner, Etihad Airways is offering delegates exclusive fares in both Coral Economy and Pearl Business Class with fares starting from £350 and £1550 respectively. Get in quickly, as this offer is only valid for a limited period of time.

A fantastic line up of speakers is already coming together, including: Professor Graeme Leach, Chief Economist at the IOD; Richard Hytner, Deputy Chairman, Saatchi & Saatchi; Kathryn Davies, Marketing Director, Proctor & Gamble; Peter Baumgartner, CCO, Etihad Airways; Andy Washington, Managing Director, Expedia; Bill Munro, Chairman, Barrhead Travel, and world expert on the U.A.E, BBC's Frank Gardner. Keep a look out for updates via e-flyers and on the website.

Abu Dhabi is the up-and-coming destination for 2013, offering much more than perfect sandy beaches and year-round sun, so why not tag on a few days either side of the Conference to experience what Abu Dhabi has to offer? Visit the sheikh Zayed Mosque, tour the Marina Circuit home to the F1 Etihad Airways Abu Dhabi Grand Prix, or ride the world’s fastest roller coaster at Ferrari World. Our hosts are putting together a full programme of excursions – for more information, visit www.itt.co.uk/conference2013/excursions.

hosts

sponsored by

danny waIne & helen doyle, perfect weddIngs abroad

JulIa lo-bue saId, advantage travel; deborah potts, summIt advIsory

steven freudmann, Itt; sally & John bercow, house of commons; Ian aIlles, thomas cook

Ian scott, dubaI tourIsm; mandy atherton, lImelIght pr; paul kIngswood, kIngswood travel

sue dIxon, worldwIde cars; lynn kIrby, enable holIdays

sImon Johnson, p&o ferrIes

stuart parIsh, travel weekly; basIa kolosInska, c&m recruItment; tom cassIdy, lIverpool fc

the speaker's house

new corporate members

Anglia Ruskin University

Cambridge Airport

Chauntry

Davies Tanner PR

Exposure4

Harvey John

Industry Carbon

Industry RE Limited

Liverpool Football Club

Regent's College

Runshaw College

Souk Response

Staffordshire University

The Travel Foundation

The Travel Trade Consultancy

Travel Counsellors

Travel Trade Recruitment

University College Birmingham

University of Derbyshire

University of Hertfordshire

Verifone Taxi & Media SolutionsThe ITT Members Lounge once again provided a hub for networking! Many Members expressed their gratitude for the use of the Lounge, as it provided a valuable meeting point for them and their guests. ITT would like to thank the sponsors of the Lounge: Conrad Advertising, Travel Uni and Training For Travel, without whom the facility would not have been possible.

Itt @ wtm

ITT eveNTs MeMBeR NeWs ITT

Former UK Transport Secretary, Lord Andrew Adonis, spoke to visitors at WTM about the decision on the third runway at Heathrow. Lord Adonis shed doubt on whether a decision would be made, even after the publication of the Davies Commission Report.

Lord Adonis, who was transport secretary under the previous Government, said “It

would not surprise me if, in 10 years’ time, we were still debating airport capacity in the South East of England!". He also said the delay in making a decision on airport capacity expansion – either a third runway at Heathrow, a new four-runway hub, or another option – was costing the UK “a significant amount”.

face to face with lord andrew adonis

retired members christmas lunchITT’s retired Members met in the luxurious surroundings of Flemings hotel, Mayfair, where they were treated to a Christmas lunch with all the trimmings.

ITT Chairman, Steven Freudmann, gave an informal address updating guests on the current activities of the Institute. The event was such a success that a date for the 2013 lunch has already been confirmed – retired Members are urged to put Thursday 5 December 2013 in their diaries now! For more information, contact Sally Clayton on 0844 4995 652 or email sally@itt.co.uk.

new fellows (f.Inst.tt)

Brian Cooke –

Andrew Wright Accessible Travel & Leisure

John Sullivan Advantage Travel Centres

Akin Koc Anatolian Sky

Anang Sutono Bandung University

Bianca Dexter-Burnell Barclays Bank

Vivien Townsend Cannon Travel

Iain Baillie Carnival Cruise Lines UK (SeaVacations UK)

Adolfo Perez Carnival Cruise Lines UK (SeaVacations UK)

Jonathan Quick Cities Direct

Carol Hawkins Clermont Travel

Austyn Hallworth Cornish Home Holidays

Kieran Tobin Destinations of the World

Maria Iordache Europe Connect

Rochelle Read Expedia.com

Mark McKenna Expedia.com

Neil Garlick Expotel Hotel Reservations

Danny Spears Guardian News & Media

Richard Chambers Guardian News & Media

Alex Padfield Hextalls

Jeanne Ward Highlands College

Lindsay Garvey-Jones Holiday Extras

Robin Deller Imagine Cruising

Richard Walker Imagine Cruising

Natlie Legg Imagine Cruising

Stephen Daltrey It's All About People

Steven Roberts Jetline Travel

Sue Foxall Kinver Travel Centre

Mathilda Catherine Malaysia Tourism Stanisclas Promotion Board

Tim Locke Mark Warner

Linda Lancaster Media Mechanics

Noel Suganthan Monex International

Steve Endacott OHG Accommodation

Tony Hughes Omega World Travel

Francis T O'Reilly Oracle Travel Consultancy Group

Andree Edwards-Bowles Oyster Marketing

Xavier Schouller Peak Retreats

Nathalie Soma Peak Retreats

Peter Voak Qatar Airways

Paul Carter RCI Europe

Jeremy Dickinson Reader Offers

Mitul Shingadia Silverpop Ltd

Jens Penny Stella Travel Services UK

Fiona Malan Sun International Leisure Services

Martin Roberts Target Worldwide

Ruth Hilton TCSB

Peter Bush The Chase Hotel

Nick Wrightman The Discerning Traveller

Edward Bracken The Gore Hotel

Rajan Sawhney The Holiday Team

Jeremy Griffin The Newmarket Group

Martin Andrew The Travel Network Group

Jill Weston Thomas Cook

Prince Efere Trans-Atlantic College

Gordon McCreadie Travel 2

Dominic Burke Travel Centres

Graham Grigg Travel Counsellors

Manda Churchill Travel Indochina

Maxine Bracewell travelmax.co.uk

Amal Meleigy Travelrecipes

Kumar Edara Truly Travel

Helen Peters Value Retail Management (Bicester Village)

Adam Voak Victoria University

John Taker Virgin Holidays

Matt Cheevers Voyage Prive UK

George Glen World Direct Travel

new affIlIates

Gillian Moroney Arsenal Football Club

Andrew Willoughby Kinnell Corporate Insurance Brokers

Ben Elliott-Yates NextCare

Kevin Floyd R&B Group

Rachel O'Connor Siren Communications

Claire Winsor Siren Communications

Cloe Buchanan The Red Consultancy

Suzanne Rouxel Trafalgar Travel

Carl Davies Villaselect

students

Zahid Chaudhry Central College London

Morgan Hartley Goodlife Florida Villas

Victor Izu Middlesex University

Stilyana Stoyanova University of Hertfordshire

Amanda McLaurin University of Ulster

network IttNetwork ITT events are informal, friendly evenings enabling you to get together with travel colleagues for a drink after work. They’re a great way of increasing your list of contacts and entry is free. ITT reserves an area in the Rockwell Bar in the Trafalgar hotel – so just come along and join in!

Bring along industry colleagues even if they’re not an ITT Member. All we ask is that non-members leave a business card so we know how to get in touch.

You’re very welcome so come and join us!

2013 dates: 6 Feb, 6 Mar, 3 Apr, 1 May, 12 Jun, 3 Jul, 7 Aug, 4 Sep, 2 Oct, 4 Dec.

From 17:30

Address: The Trafalgar Hotel London, 2 Spring Gardens, Trafalgar Square, London, SW1A 2TS

Get a clearer view from the Vantage PointVantage Underwriting Agency provides innovative solutions to the travel industry. Our experienced team can produce bespoke insurance policies for tour operators and travel agents.

We’re winning business FAST because we listen.

Or email us: enquiries@vantageua.co.uk

Call us today: 0207 655 8010

Tour Operators and Travel Agents

ITT MeMBeR NeWs

new members (m.Inst.tt)

Lucy Povey Jayne Peirce Recruitment Solutions

Paula Martin PM Publishing Solutions

Brian Savage The Caravan Club

Simnon Applebaum Affinion International Travel

Paul Walker Air Partner Plc

Pedro Dos Santos Albatravel Uk

Jade Williams Baxter Hoare

Gemma Pyatt Blue Bay Travel

Wendy Barnes Burton British Travel Awards

Kate Irwin Cheapflights Media

Michelle Taft Click Travel

Stacey Smith Complete Cruise Solution

Jacqueline Tanti Dougall Corinthia Hotels

Gary Anslow Cosmos

Hedda Lyons Crusader Travel

Bruce Lyons Crusader Travel

Rohan Mark Diamonte Travel Jayawardene

Iain Fenton Dunleavy White

Rob Grover Expedia TAAP

Rachael Wilson Expedia.com

Paul Paddock Holiday Extras

John-Christian IAVRA Moquette

Linda Kovacs Iglu.com

Mark Farlow KPMG

Martin Johnson Latin Routes

Manty Atherton Limelight Public Relations

Sarah Allard Lost Earth Adventures

Sarah Lloyd-Morrison Magenta Public Relations

Abdul Rauf Abu Hassan Malaysia Tourism Promotion Board

Daniel Wigley Manchester Airport Group

Jill Tracey Norwegian Cruise Line

Alison Partridge Proof Positive Solutions

Marcia Jackson Protocol

Gareth Thomas Reserve Apartments

Benjamin Turner Richmond World Holidays

Danielle Hodges Ski Amis

Dianne Jolly Stewart Travel

Zoe Ovens Sun International Leisure Services

Grant McDonald Sun International Leisure Services

Graham Balmforth Superbreak

Paul Lau Teletext Holidays

Jennifer Alspach Tesco Clubcard Rewards

Michael Gilmore The Connoisseurs Cruise Club

Josh Gregory The Monarch Travel Group

Brendan Breen The Travel Department

Kyle Gomersall Thomas Cook

Karen Cianfini-Layzell Tour-Box

Jodie Edwards Travel By Appointment

Louise Cutting Travel Counsellors

Denise Hodgson Travel The World2

Claire Riches Travel Waves Marketing

Lee Haslet Virgin Holidays

Laura Dewar VisitEngland

Thomas Armitt West Africa Discovery

Introductory

Suraju Adebayo Adebowale –

home learnIng college

93 HLC students have joined since publication of the August 2012 bullITTin