FIR

ST TRACKSJanuary 28, 2015

FT

Photo By: Kim Essensa

We know you are talented and gifted in customer service and mountain resort operations, but do any of you have ideas about becoming the next big business in our industry? What solutions are buzzing round your mind? If the entrepreneur in you is ready to break out, JHMR is there to support you.

We are offering a $500 scholarship to one member of JHMR Winter 2014/15 staff for the Start Up Institute April 2015 session*. What’s more if your business idea is directly related to Jackson Hole Mountain Resort and provides improved customer service to our guests we will double this scholarship to $1000.

*The $500 scholarship will be in the form of a reimbursement after successful completion of the program and if more than one JHMR staff member applies it will be given to the applicant who was accepted onto the April 2015 course first. The additional $500 is available at the discretion of JHMR if the business idea and its implementation is seen to benefit the Jackson Hole Mountain Resort within one year of start up.

www.siliconcouloir.com/startup for complete details.

Want to talk to a “Start Up” alumni that now works for JHMR? Ilka Hadlock, Marketing Digi-tal Co-Ordinator completed Fall 2013 session and would be happy to answer any questions you have. You can reach her in Marketing @ x3638

Important MessagesFT

Important MessagesFTJHMR is proposing the following projects for construction over the next three years pending forest service approval. A very brief description of each improvement is given below.

Snow-making system expansion:It is planned to expand the current snow-making system coverage area from 222 acres to 248 acres (a 12% increase).

GazEx® system expansion:With the installation of the Teton lift (previously called Crags), JHMR plans to expand its GazEx® system into the Crags area of the resort above the top terminal of both the Teton and Casper lifts

Hiking/Biking trail network expansion:We are planning to construct an additional 13.6 miles of hiking/biking trails to the existing trail network. 7.9 miles of trails are designed to provide downhill mountain biking from the Casper and Teewinot chair lifts along with trails accessed by the planned Sweetwater gondola. The remaining 5.7 miles are proposed as hiking trails.

Via Ferrata installation:JHMR proposes to install several Via Ferratas on the mountain. A Via Ferrata (Italian for iron road) is a protected climbing route commonly found in the mountains of Europe. The essence of a modern Via Ferrata is a steel cable which runs along a climbing route and is periodically attached to the rock which is used as a safety line. It is common to also have climbing aids such as iron rungs, pegs or even ladders installed along such routes.

JHMR is proposing to install several Via Ferratas in three locations. Several would be in the the Casper Bowl area and the others would be on the cliff bands located below Tram tower #4 and #5. Zip-line reconfiguration:JHMR is proposing to install a zip-line that would start near the new mid-station of the Sweetwater gondola and end at a landing tower adjacent to the existing ropes course.If you have and questions about these proposed improvements, please see your department managers for more information.

JHMR Provides Community Match for GTNP Grooming

We are getting close to mid – winter and it is time to remind employees of the great opportunity to ski tour in Grand Teton National Park. This is also a great activity for our guests as they ask us what to do on their day off the hill.

The Jackson Hole Mountain Resort along with Skinny Skis has provided match grants for community members donating to grooming of the Grand Teton National Park, inner park road. The Inner Park Road - from Taggart to Signal - is now into its new Winter 2014-15 grooming schedule - Mondays and Fridays (weather permitting).

Further information regarding the GTNP grooming as well as other groomed trails in the region for Nordic skiing and fat bikes can be found at the JH-Teton Nordic Alliance website www.jhnordic .com

FT Reminders

FT Pictures of the Week

Photo By: Matt Clos

Photo By:Tim Ramsey

Photo By:Jessie Hickerson

AMBASSADOR CLUBFT

Ed Larson Eric PlummerAntonio Remedios Hernandez

Victor Hernandez

Patrick Nelson Mackenzie White

Aandi Kropelin Sean Shepard David Wiernusz

Mason Harris Adam Glos Mike McGee Katie DeMaria Blake Patterson

Angela Moreno Nora DewittHoeger

David Wheeler Will Murphy Cory Connett

Eric Seymour

CONGRATULATIONS!Please help me congratulate our new Ambassador Club members for December in recogni-

tion of their demonstration of and commitment to the Jackson Hole Mountain Resort’s values – Always an Ambassador, Be Safe, Be Green, and Have Fun!

AMBASSADOR CLUBFT“Always An Ambassador”

What does being an ambassador mean to you? One of the best ways to be an excellent ambas-sador is to be an engaged employee. Engagement is a combination of the way people think, feel, and act. Engaged employees are always looking for ways to increase a guests overall experience. Here are some examples of guests who were wowed by JHMR’s Ambassadors:

“Every one of the staff from all areas of the resort were courteous, helpful, knowledgeable and customer-focused. I needed help with getting boots on and off and someone was always there to assist. The guys operating the lifts always had a smile on their faces and made me feel welcome!”“All the staff were incredibly polite and helpful and went the extra mile to make our stay com-fortable and fun. We were very impressed.”

“Everyone we dealt with was very professional, helpful and courteous.”

“I am always amazed at how many employees you have and every one of them seems to love what they are doing. Great customer service!”“The members in the rental shop were excellent! They were professional, patient, and very friendly. The members in the lift pass shack were also! Our guide John Davis was incredible too!”

“The ticketing staff were great, as were the lift operators.”

Keep up the great work! It’s important to remember just how big an impact guest service can have on our guests. As great as our mountain is most people’s lasting memories come from the amazing service provided by all of you!

Email Nicole.brittingham@jacksonhole.com with the subject: ambassador stories. Remember to also share your stories on Jackson Hole Always an Ambassador

Behind the UniformFTThis weeks Behind the Uniform is Tristan Jackson and Lauren Rolfe

from Mountain Sports School Sales

Behind the UniformFTLauren Rolfe: Back Country Sales Manager

Where are you from? Prospect, KYHow long have you worked for JHMR? This would be my 8th winterFavorite thing about your job? Working with a group of people who make it fun to come to work every day. I also get a pretty good education every day about eating the right amount of protein and proper lifting tech-nique. I’m being heavily recruited for a team.Favorite run at JHMR? Who doesn’t love EDI? But also the Moran Woods and BivouacMost memorable moment at JHMR? When I learned we have a super exclusive Electronic Music Club called Klüb EricH in our office whose slogan is “Welcome to Klüb EricH, we’re closed.” December 14, 2015, I came into work and Klüb Erich was actually open and Tim McNulty was the only patron. It was the best day. Start up business tycoon and local bachelor Eric Donley (owner/operator of Klüb EricH) can be found in the Klüb most days, but it’s usually closed.What would you be doing if you weren’t working at JHMR? Maybe a space lawyer. It’s like a maritime lawyer but instead of helping catch crooks at sea, I would catch them in outer space. Also maybe a phone psychic.If there was a movie made about MSS Sales what would it be titled, and who would play you? The movie would be called “Reluctant Sliders.” It would be about a group of people working together for 4 months in an 80 degree room. They are constantly trying to convince other people who have never seen snow before that they should take skiing or snowboarding lessons. It would be feel good family movie rated G. I would be played by American cinematic legend of both the small and big screen, Kristen Wiig.What is in your pocket? Anything worth carrying with you should be carried in your hands.

Tristan Jackson: Assistant Sales Manager

Where are you from? Randolph VT How long have you worked for JHMR? This makes winter number 7Favorite thing about your job? Working in the sales office is a… special experience. Being able to work with people that try to incorporate as much fun into the normal daily tasks keeps the day lighthearted. Sure you can just answer voicemails but can you answer voicemails while avoiding a dodge ball being tossed across the room, as you try to break the office paddle ball record? (It’s 478 consecutive hits, good luck) Had a long day? Go into the back office and unwind to the mellow beats of Klüb EricH. Need some help with your form at the gym? Come talk to any of the founding members of the Jackson Hole Mountain Resort Mountain Sports School Sales Body Building Team or the JHMRMSSSBBT for short. Favorite run at JHMR? YesMost memorable moment at JHMR? Filling my boss’s office with 2500 balloons was pretty fun. What would you be doing if you weren’t working at JHMR? Pursuing my career as a professional bodybuilder. Andrew Byron would be my coach.If there was a movie made about Mountain Sports School Sales what would it be titled, and who would play you? It would titled The Curious Case of Olaf Svertski. One man’s quest to ski as many vertical feet as he can, as he slowly reverts back to a beginner skier. He would be played by Nicolas Cage. What is in your pocket? Ain’t got time for pockets.

Human ResourcesFT

Winter Seasonal Job OpeningsF & B

6311 Casper Nicks Rendezvous Cashier Cook 4 Cook 4 Busser Cook 4 Cook 4

JHMR Benefit Highlights: Each week this section will highlight some of the benefits available to JHMR employees.

Grand Targhee: Free Skiing and Snowboarding. This is for full-time employees and at Grand Targhee’s discretion. You must take your employee pass and a letter filled out by your supervisor.

Snow King: Full day lift tickets for $32.00. Tubing: $8 for 1 hr, $11 for 2 hrs, possibility of a restricted period Dec 18th to Jan 3rd, based on availability. Must take employee pass to ticket windows.

Intermountain Ski Area Association: Discounts on Skiing and Snowboarding at Resorts in Utah, Montana and Wyoming: Contact Jen at x2713 or Louise at x2743 for more information on ISAA cards. http://isaa.org/

Health Care Corner:

Last change for 2015 coverage on the Federal Health Insurance Marketplace• February15th,2015isthedeadlinetoenrollinaplanfor2015• Formoredetailspleasevisitwww.healthcare.gov• ContactDanMyerswithBlueCrossBlueShieldWY–307.733.3909ext.222• ContactDawnMeckem,aWYHealth&LifeAgent–307.413.6531• OrmeetwithaCertifiedMarketplaceNavigatoratTetonCountyLibraryhttp://tclib.org/index.php/site/news/affordable_care_act_health_insurance_requirement_information/

Powderhorn Employee Housing:

JHMR has unit(s) that have become available at the Powderhorn Housing complex.

• Securitydeposit-$800• Rent-$595(includesutilities,cable,internetandtrashremoval)• LeaserunsthroughApril30th,2015

Contact Tyler.Montgomery@jacksonhole.com for more information

FTMembers of the Jackson Hole skiing and paragliding communities gathered this weekend to remember a man who flew high and hugged hard.Billy Baker, 35, died of severe head trauma after a paragliding crash in Tensleep Bowl at Jackson Hole Mountain Resort on Jan. 21.He died Thursday night after being flown to the University of Utah Hospital in Salt Lake City.Over the weekend the resort played host to a service in which his friends, family and co-workers honored his legacy of living large, skiing from the top of the Bridger Gondola to the top of Casper lift, where resort chaplain Ben Pascal held a service that ended in a chorus of “We Are the Champi-ons.”“Billy took life by the horns, from skiing to paragliding, dirt biking to scuba diving,” said friend and Mountain Sports School colleague Augusta Friend-smith. “I can honestly say that I want to be Billy Baker when I grow up.”Baker, a Michigan native, spent the past seven years working at Jackson Hole Mountain Resort’s Kids Ranch, Jackson Hole Paragliding and Freder-ick’s Landscaping after a six-year stint in the U.S. Air Force.Danielle Petriccione, youth alpine senior supervisor at the Kids Ranch, re-membered the day Baker’s friend Ryan Haight introduced her to “big, burly” Baker at a job fair as a lesson in the occasional wrongness of first impressions.“I thought, ‘This guy just got out of the Air Force and wants to work here, teaching young kids how to ski?’” she wrote in an email Tuesday. “I couldn’t have been more wrong in my impression of him. He was so good at his job.”

In his ski instructing work Baker was a man who bonded with the small children he worked with, from a young man who just lost his father to a local boy named Carson who skied with him over the 2014 holidays.“Carson told his mom later that night that he and Billy were best friends and he loved Billy so much,” Petriccione said. “I could go on for days about this amazing guy — I’m sure the overall theme you’ll hear from people is his unforgettable hearty laugh and gigan-tic smile he’d have spread across his face every day.”She was not wrong.Friends did indeed remember Baker’s laugh and smile, and added in his booming voice, his wholehearted hugs, his fearless enthusiasm for life and his willingness to use his physi-cal strength to help others.“He was the type of person that would help anyone at the drop of a hat,” said Nick Cum-mings, a friend and co-worker of Baker’s at the mountain and in landscaping. “Especially

the random person stuck or broke down. Billy lived more in his 35 years than most do in two or three lifetimes. He was a huge guy all the way around.”Scott Harris, the owner of Jackson Hole Paragliding, also noted Baker’s loyalty and said he had friends wherever he went.“He was very positive, quiet, reserved, but when you got to know him he was a friend forever,” Harris said. “He was a great guy who was liked by everyone.”Along with Baker’s time in the Air Force his love of paragliding kept him sky high during his free time.Of the dozens of tributes left on his Facebook wall in the wake of his death, several referenced flight.“Keep flying,” said one.“Fly free,” said another. Article Source from JH News and Guide

Remembering Billy Baker

FTStrawser’s Picks

Top Five Ways to Pass the Time When Injured

SleepEveryone loves sleeping and the winter season is long in Jackson. Now is a perfect time to catch up on some much needed sleep, plus your body will thank you.

CookYour body needs fuel to help repair and cooking can be fun and rewarding at dinner time when making an awesome meal. Start with some simple crock pot recipes and move towards more advanced meals.

Watch TVThe TV can be your new best friend. Thanks to Netflix, shows like Dexter will take the pain away with all of their ups and downs. Just remember to go to bed every now and then—the TV will still be around in the morning.

Physical TherapyWhile you are couch surfing and resting those broken bones, your body is getting weak. Re-member, you want to come back stronger than ever from your injury so now is a great time to take up physical therapy. Excel physical therapy is fun and you get to meet exciting people as well as get out of the house and off the couch.

ReadNow is a great time to catch up on the Powder magazine issues stacking up in the living room or to get into a solid book like Between a Rock and a Hard Place.

By: David Strawser

An Opinion Column

Upcoming EventsFTThe 2015 Special Olympics Wyoming Winter Games are two weeks away! For more than 35 years, Teton County has hosted this event welcoming athlete with intellectual disabilities from across the state. Opening Ceremonies are Tuesday, February 3rd at Jackson Hole High School and competition is scheduled for Wednesday and Thurs-day in Cross Country Skiing, Snowshoeing, Alpine Skiing and Snowboarding.

Volunteers are the key to success at the Special Olympics Wyoming Winter Games. Volunteer opportunities, which fit anyone’s schedule, include timers, food service, awards and more. Anyone interested in volunteering for the 2015 Winter Games should contact Carolyn Burke at burke@wyom.net or (307) 413-0056.

Or join us in cheering on Wyoming’s athletes at any of the competition venues, any support will go a long way!

IFSA Jackson Hole Junior Freeride OpenDate: Sat Jan 31, 2015 to Sun Feb 01, 2015 Location: Teton Village, JHMR, Toilet Bowl

The JH Junior Freeride Open is open to ski-ers and snowboarders ages 12-18. It’s a 2-day event, and the first day is a qualifier for Day 2. The venues will be in Toilet Bowl on Thunder Lift, conditions permitting

Special Olympics Wyoming Winter GamesDate: Tue Feb 03, 2015 to Thu Feb 05, 2015 Location: Alpine Events at JHMR

JHMR is proud to host the Special Olympics Wyoming Winter Games, welcoming Wyoming’s athletes and their families. Opening ceremonies will be at the JH High School On Feb 3.

Alpine Events will be on Teewinot, Werner Run, and Antelope Flats on Feb. 4-5.

Snowshoe and Nordic Events will take place at Teton Pines, Feb. 4-5.

Be GreenFTWhat to expect in 2015?

·Zero Waste Plan- The Zero Waste Committee has been hard at work to come up with a strategic plan that will divert 60% of Teton County’s waste by 2030.

·A new scale house at the Trash Transfer Station! ISWR is moving along with the improvements and landfill capping at the current Horsetheif Canyon Trash Transfer Station. This summer the current scale house will be replaced with a new, state of the art facility. Improvements will dramatically increase efficiency and operations.

·New recycling opportunities- ISWR is always looking to increase materials to be recycled. Whether items big or small, ISWR keeps an eye on potential commodities to be sustainably recycled. Stay tuned!

Join us for a series of workshops highlighting local and sustainable efforts, and helping you make sustainable deci-sions in everyday life.

February 19th: Sustainable Food March 13th: The Future of Water in Jackson Hole April 16th: Compressed Natural Gas Workshop May 21st: Green Vehicle Expo June 18th: Green Home Tour

The Sustainable Business Workshop Series is a sustainability curriculum offered to businesses, nonprofit orga-nizations, government agencies, and schools. Here is the Jackson Hold and Yellowstone Sustainable Destination Program’s upcoming workshops. To register or for more information, please contact Tim O’Donoghue of the Riverwind Foundation at riverwind@wyoming.com.

•February17-Focus:EnergyEfficiency,WaterConservation,andTransportationandAlternativeFuels.8am-Noon at the Teton Science Schools, Jackson Campus. Cost $25

•March10-Focus:SocialResponsibility,SustainabilityManagementSystems,PublicRelations,andCertifica-tion. 8 am- Noon at the Wort Hotel. Cost $25