January 31, 2012

City of Charlotte - Business Support Services Procurement Services Division - 9

th Floor

CMGC 600 East Fourth Street Charlotte, NC 28202 Attention: Ms. Sarah Poulton Dear Ms. Poulton: NWN Corporation is pleased to submit this response to your request for Technology Products and Associated Services. It is our intent that this proposal be entirely responsive to the needs and intent of your request. NWN Corporation is a woman-owned network integration and professional services company that specializes in helping our customers adopt technology to enhance their business practices to enable them to adapt to evolving markets and gain a competitive edge. We provide a full range of network lifecycle services and partner with the industry leading manufacturers in the areas of voice, video, data, data center, storage and security. We partner with our customers to help you gain the technical knowledge you need to support your investments and provide your customers with outstanding service. We bring our clients the premier solutions in the industry, tailored to fit your specific needs. NWN follows the industry best practices method for managing projects in order to meet and exceed our customer’s delivery requirements. We work in conjunction with our customers to define success criteria, communication processes, reporting methods, task and risk identification, and project milestones. We look to develop lasting partnerships with our customers and vendor partners and help them discover new and innovative ways in which technology can help them improve the way they conduct business. The strength and depth of our local team and our national footprint provide us with the resources to effectively deliver this solution and respond to your needs. Thank you again for allowing NWN to provide the enclosed proposal Technology Products and Associated Services. We look forward to the opportunity to work with The City of Charlotte and the Charlotte Cooperative Purchasing Alliance through the term of this contract and beyond. “The information contained in this Proposal or any part thereof, including its Exhibits, Schedules, and other documents and instruments delivered or to be delivered to the Lead Public Agency, is true, accurate, and complete. This Proposal includes all information necessary to ensure that the statements therein do not in whole or in part mislead the Lead Public Agency as to any material facts.” Best Regards, Rodger Bakken NWN Corporation Sr. Account Executive

Executive Summary Why NWN?

Experience

NWN has provided Technology Products and

Associated Services to the customers in the Public

Sector, like the City of Charlotte and the clients of the

CCPA, for over 15 years. That experience of delivery

combined with the technical knowledge of our

engineering team provides the client the best overall

experience. “NWN Solves Business Problems with

Technology.”

Process

The process that we have followed for the delivery of

our offering makes us different from other Enterprise

Solution Providers. The key to the success of our

service is the Local Support of our Engineers, Project

Managers and Services Team.

Value

This proposed solution allows NWN to become a true

extension of your team. Your Assigned Account

Executive will be very familiar with your needs and the

personality of your business. You have access to

engineers specialized in their areas of expertise,

providing you a high quality service.

Summary

Our offering is designed to fully compliment your

information technology needs. We treat each client’s

IT needs as if it were our very own.

Scope of Proposal

NWN Corporation Proposes to Provide the

Following items to the City of Charlotte &

the Charlotte Cooperative Purchasing

Alliance –

Server Hardware (HP)

Virtual Operating Environments (VMware)

Storage (EMC & HP)

Backup Software (EMC)

Virtual Desktop Management (UniDesk)

NWN Corporation Proposes to Provide the

Following Associate Services to the City of

Charlotte & the Charlotte Cooperative

Purchasing Alliance –

Application Development (NWN)

IT Staffing Services (NWN)

NCare Monitoring & Management (NWN)

NCloud Hosting Services (NWN)

Value Proposition

1% Fee to CCPA on All Purchases

Trade-In Credits where negotiable

CCPA eCommerce Website

NWN Proven Experience

Long Term Partnership

Next Steps

Contact: Rodger Bakken

Phone: 704-496-6917

Email: rbakken@nwnit.com

• NWN Corporation is a Nationally Managed

Elite business partner of HP and one of the

largest HP resellers in the United States.

• NWN Corporation is a Velocity Advantage

partner with EMC.

• NWN Corporation is a Premier Solution

partner with VMware.

• NWN Corporation is a Gold/Master Certified

partner with Microsoft.

• NWN Corporation has over 100 Application

Developers with specializations in .Net, SQL

and SharePoint

• NWN Corporation has a full time staff of

5 recruiters that specialize in placements

for our customers needing IT staff on a

temporary or permanent basis.

NWN Background and Experience 5.1 Official Name NWN Corporation 5.2 Service Provider Background NWN Brief Profile

NWN Corporation provides clients with a complete range of information system services and

solutions. As a substantial corporation with eleven offices across the nation, it has the depth of

expertise to take on our clients’ most pressing challenges. It offers an end-to-end set of services

that range from business systems strategy and design to IT architecture, implementation, and

remote management. NWN also brings clients the premier products in the industry, tailored to

their specific needs and situations. These include technologies from Cisco, Microsoft, Hewlett-

Packard, EMC, VMware and many others.

NWN’s clients include private and public sector organizations in almost every line of work. It

provides solutions to manufacturers, hospitals, universities, major banks, and state/local

government agencies.

CRN magazine has recognized NWN Corporation as one of the fastest growing IT solution

providers in the country. By logging stunning increases in net sales since 2004, NWN has been

recognized on CRN’s Fast Growth 100 list for the past three years. In 2009, Inc. Magazine,

named NWN the 5th fastest growing private IT company in America.

NWN was nationally certified as a woman-owned enterprise in 2009 and by North Carolina and

Massachusetts in 2010.

NWN Infrastructure Solutions. NWN Corporation has deep and extensive expertise in the

infrastructure technologies that provide the platform for our clients to operate. We have highly

certified and experienced engineers dedicated specifically these technologies.

Unified Communications. NWN is recognized as a specialist in Cisco’s Unified IP

Communications technologies. NWN is one of the nation’s few Cisco certified Masters in Unified

Communications. NWN provides expertise in telephony, conferencing, messaging, and video as

part of our Collaboration practice.

Enterprise Computing. NWN leverages technologies from the leading manufacturers to provide

effective IT solutions for any computing environment. With Gold Partner status from Microsoft,

Cisco, and HP and premier relationships with other best-of-breed partners, NWN has the right

solutions to meet client needs.

Data Storage and Business Continuity. NWN provides unparalleled data storage and high-speed

retrieval solutions from HP and other product partners for growing applications such as email,

database and file/print systems as well as to support back-up planning and disaster recovery.

Information Security. NWN has deep expertise in designing and implementing integrated

network security architectures across multiple platforms, with key partnerships including Cisco

and Symantec.

Managed Services. NWN’s nCareTM managed services staff never sleeps. It monitors clients’

systems 24x7x365 to ensure that critical systems are ready to work when the client is. Because

NWN often takes responsibility for running the technology systems it implements, it assumes an

owner’s perspective in everything it does.

What makes NWN Different?

Team: What differentiates NWN is the quality, commitment and capabilities of our team--

employees, customers and partners. We collaborate with our customers and partners so closely

that we become one operating team.

Excellence: We relentlessly pursue excellence in the technologies that matter to our customers.

They trust us to be the experts, and we take that responsibility to heart.

Commitment: Our team takes on the customer’s business problem as if it were our own. That

means we are accountable for solutions that are sensible, practical, and effective. They are the

solutions we would choose for ourselves, and they work. We don’t stop until the job is done—

the whole job. The results make us proud of who we are and what we do.

NWN history here in North Carolina NWN acquired two Systems Integration companies in North Carolina in 2006 – 4Front Systems

in the Raleigh area and DSi in Greensboro. Both of these companies were very strong EMC,

VMWare and Cisco partners serving Public and Private sector clients (including University and

K12 clients) offering expertise in Unified Communications and LAN/WAN infrastructure. We now

also have an office in Charlotte that serves that geographic section of the state and the State of

South Carolina.

NWN Process

The following is NWN’s standard project methodology. We adhere to this process in order to

make sure that the work is correct, complete, and leaves our clients able to accomplish the day-

to-day operation of the system.

Phases Actions Processes

Initiate Identify / Define / Launch

Plan & Design

Work Breakdown Structure

Technical Designs

Approach / Assess

Execute

Staging / Lab/ Test/ Pilot

Proof of Concept

Migration/ Production

Closure

Orientation / Care Plan

Transition to Operations

Wrap up & close out

An NWN Project Manager will be assigned to this project, utilizing the NWN project

methodology, to ensure the successful delivery of this initiative as defined in this scope. The PM

will provide timely communications, status updates, project timelines and tasks, team activity

coordination and issues management and escalation to the project sponsor. Based on the scope

of work for the project the NWN PM will use the appropriate tools necessary to complete the

project successfully.

In the event of changes that occur during the project the NWN PM will process a Project Change

Request (PCR) to identify the needed change and effects it will have on the project along with

funding that may be needed to complete the change. This PCR will be reviewed and agreed to

by NWN and client prior to the change being implemented.

As phases are completed the Project Deliverables Acceptance document will be revised and

discussed during status meetings. Percent complete will be documented and initialed by the

client so that recognition for progress can be acknowledged throughout the project. At the end

of the project this document will be signed by the project sponsor indicating that the project is

complete.

1 – Initiate Phase

Internal kickoff meeting – this meeting involves the NWN Sales Team and the NWN Implementation Team. At this meeting, the entire NWN team is made aware of the Customer’s

Initiate

Plan

Execute

Control

Close

expectations that were set during the Sales process to ensure all communication is translated to the Implementation Team for the on-site work effort. External kickoff meeting – this meeting involves the NWN Team and the Customer’s Team and usually takes place at the Customer’s site. During this meeting, the Bill of Materials and Statement of Work are reviewed by all parties to ensure no expectations have changed since the Contract has signed. This meeting typically occurs very early in the timeline in order to help avoid any product RMA issues. During the Kickoff meeting, it will be very important that the Bill of Materials is thoroughly discussed between the Customer’s engineers and NWN engineers to ensure the equipment that will be ordered still meets the Customer’s requirements. Scheduling for Design and status meeting – Initial timeline will be set or confirmed for overall project. NWN and client will work together to identify resources for project and coordinate schedules to complete the Design meetings.

2 – Plan & Design Phase Design Meeting – After the kick-off meeting, NWN has a design meeting to discuss the technical aspects of the configuration. At the end of this Design meeting, NWN has gathered enough information to create a design document for the installation of the equipment. The design document will include configuration parameters for all the equipment and the requirements by the Customer’s IT Staff in order to prepare for the installation and migration work effort. A project time frame (including specific dates) will be created or confirmed at the end of the Design meeting. Site Walk-thru – After all of the meetings are complete, NWN typically will walk thru each of the data centers at each Customer location. Here are examples of what NWN will note during these sessions:

Client SAN Documentation

Availability of necessary power and power drops

Necessary rack space

Necessary cooling

Necessary switch ports (if not already addressed in scope)

Requirements for cable run

3 – Execute Phase Delivery and Integration of the detailed Bill of Materials (BOM) equipment &/or software components. There will be a detailed Scope of Services related to the eventual contract.

4 – Close Phase In this phase, on site engineering is complete. Engineers will be focused on completing technical documentation and a review with project team. The PM will verify approval for final billing and schedule and complete Project Review and Closure meetings with client.

NWN statistics of Interest

Age of Company – 4Front Systems and Data Systems Inc. were both incorporated in 1998.

Both of these companies have served the local government market since their inception.

These companies were acquired by NWN Corporation in 2006, and continue to have a very

strong Local Government practice

NWN is a privately owned, Woman-owned business, recognized in the State of North Carolina.

Size of NWN by number of employees:

January 2008, 287 employees

January 2009, 280 employees

January 2010, 383 employees

January 2011, 462 employees

January 2012, 530 employees

5.3 NWN Structure

a) NWN has no parent company, and no affiliate or subsidiary companies associated.

b) NWN is a privately held Woman-owned business recognized by the State of North Carolina.

Dr. Jane Linder is our owner and Managing Director.

c) Organizational Chart

Dr. Jane Linder

Owner and Managing

Director

Mont Phelps

President, CEO

Skip Tappen

Executive Vice President

Steve Fitzhenry

Regional VP, Carolinas

Shannon Ludwig

VP of Sales,

Carolinas

Eric Bostick

VP Services,

Carolinas

Michael Kane

Charlotte

Dir. Of Sales

Rodger Bakken

Senior Account

Executive –

Strategic Accounts

· Sales Operations

· Inside Sales

· Maintenance specialists

· Order Administration

· Data Center Practice

· Collaboration Practice

· Network and Wireless Practice

· Project Management Office

d) NWN acquired an Application Development firm, ComFrame, within the past two years. There

have been neither divestitures nor spin-offs in this time period. No organizational changes are

anticipated in the near future.

5.4 Analytical Approach

NWN has read, understood and will comply with the entirety of this section. NWN will be happy

to provide any information that will be helpful to the City.

5.5 Guarantor

NWN will serve as its own guarantor. If Performance Bonds become a necessity, they can be

provided at additional cost.

5.6 Requests for Financial Information

NWN has read, understood and will comply with the entirety of this section. NWN will be happy

to provide any information that will be helpful to the City.

5.7 Proposed Project Team

NWN will be the sole provider of the services and products represented in this response.

5.8 Past or Pending Litigation

NWN and all related entities have no past or pending criminal, civil or administrative litigation.

5.9 Financial and Legal Considerations

NWN agrees to have all financial information listed in Section 5.9 of the RFP available within 24

hours of request. NWN has the ability to provide this information to the City of Charlotte.

5.10 Management Approach

a) Customer Service philosophy and NWN communication of this message

NWN helps customers solve business problems with technology. This simple phrase serves as a

frame around all the functions that are required to this, and do it with excellence. Here is what

sets NWN apart:

Team: What differentiates NWN is the quality, commitment and capabilities of our team--

employees, customers and partners. We collaborate with our customers and partners so closely

that we become one operating team.

Excellence: We relentlessly pursue excellence in the technologies that matter to our customers.

They trust us to be the experts, and we take that responsibility to heart.

Commitment: Our team takes on the customer’s business problem as if it were our own. That

means we are accountable for solutions that are sensible, practical, and effective. They are the

solutions we would choose for ourselves, and they work. We don’t stop until the job is done—

the whole job. The results make us proud of who we are and what we do.

NWN gathers its entire team together annually kicking-off each new year with our vendor

partners and special guests from our customer community. Our message of commitment to our

client’s success is the most important message of the conference. Additionally, each region

gathers together quarterly to update personnel on new news and reinforce our commitment to

excellence.

b, c) NWN’s Total Quality Management and continuous improvement plan

NWN’s Senior Management team, including Dr. Jane Linder – Owner and Managing Partner –

have been trained and continue to use MQM priciples to drive improvement in the company.

First, the team assessed the corporate culture, level of customer satisfaction and existing quality

management system to arrive at a baseline from which to work. Second, a set of core values

and principals were defined and communicated to the team. You can find these listed above in

this section of our response.

NWN continues to listen to our existing client base as well as prospective clients as to what

business problems they are facing. We engage in conversation to determine how technology can

best be applied to solve these business problems. Once we have this information in hand we can

go to work investigating whether our current expertise can address the implementation of these

technologies. This gives us a roadmap of future goals that we can prioritize to help our clients

succeed.

NWN maintains Process Improvement Teams to process our information and implement the

changes that keep us moving briskly forward in the right direction. These efforts are supported

by the individual regions and practices. Resources are identified that are available to the teams

to help all NWN personnel understand the direction and/or processes as well as any new

product and services offerings.

NWN also encourages feedback from all employees, and has established a methodology for

comments to be heard, evaluated and acted upon. Employees are recognized for suggestions

that are implemented successfully.

d) Adapting to Changing Technologies

NWN, as a technology company, embraces change, as change is always an opportunity for

improvement. New products, technologies, methods and ideas all serve to aid NWN in its quest

to help clients solve business problems with technology. As an example, over the past year NWN

has established a robust Hosted Collaboration Solution offering. We offer Voice over IP “in the

cloud” to help clients acquire and maintain a state of the art communication and collaboration

system with very little capital expenditure. As this is a service, it can be procured as an

operational expense with NWN handling all of the monitoring, maintenance and upgrade issues.

NWN will continue to keep and eagle eye on the issues facing our clients, and drive change that

helps them solve these issues.

5.11 Personnel Management

a) The following is an outline of our expertise specifically in North Carolina. It shows a

bit about our personnel along with their certifications and levels of experience.

Insert Architecture and Delivery Resume Doc here.

b) NWN has an extremely rigorous hiring process that includes technical assessment, and

conversation that includes response to client situations in order to insure that we hire

individuals that have the knowledge, ability and communication skills that can help our clients.

Engineering managers meet with their staff on a regular basis to communicate assessments of

their performance and make plans for continued training to broaden and deepen their

expertise. Promotion and financial incentive are given for day-to-day effectiveness, growing

their knowledge and increasing certification level.

c) NWN deploys our personnel specifically to help the clients succeed. We offer the best

expertise and experience for the project at hand. We assign Project Managers and also

encourage conversation with Account Executive and their team so we can assure you are

delighted with our service.

d) NWN has not been the subject of a dispute or strike at any point in our history.

5.12 References

References are listed, as required, in our Tab 5 of this response. This would be Section 7,

Attachment 1 of the RFP.

Page 1 of 3

Proposed Solution

Given the purpose of this project and the Lead Public Agency's goals as stated in this RFP, provide a

creative solution to meet such goals. Following is a framework and questions to guide your

organization’s suggested solution. Please address the following as completely as possible for each

component of the Project described in Section 3. If you wish to add supplemental information, it

shall be labeled “Supplemental Information.”

Process.

What steps will your organization take to ensure that the transition/implementation for the Project

runs smoothly?

Being that NWN Corporation is currently providing the City of Charlotte with Cisco products

and services under a similar CCPA Contract as well as providing Technology Products and

Associated Services to other public sector customers under various State of North Carolina

contracts, NWN Corporation will only need to add sales operations staff to our team as the need

arises.

Transition Plan.

If applicable to the Product or Service, the Company shall prepare and submit to the Lead Public

Agency for approval a comprehensive and detailed Transition Plan, which describes in detail all tasks

and resources associated with the transition of Technology Products and Associated Services to the

Company with minimum disruption to the Lead Public Agency’s operations.

(Read, Understood & Agreed To)

Project Plan.

Submit a Project Plan (preferably in MS Project format) to describe, to the best of your ability, all

times, tasks and resources associated with the implementation of the Project.

NWN Corporation is currently providing the City of Charlotte with Cisco products and

services under a similar CCPA Contract as well as other public sector customers with

Technology Products and Associated Services under various State of North Carolina contracts

and will only need to make minor additions to our sales support personnel as the need arises.

We believe that there will be no need for a Project Plan to accomplish this.

Page 2 of 3

Client Relationship Management.

Describe the communications scheme that your organization will use to keep the Lead Public Agency

informed about the progress of the Project.

NWN Corporation will continue to hold monthly meetings with the City of Charlotte to keep

the Lead Public Agency informed of the progress of the Project. In addition to these monthly

meetings, the Assigned Account Executive and Sales Support Team are always available by

single number reach to respond to any questions that the Lead Public Agency may have.

Risk Management.

Describe the risks associated with the Project or associated Agreement. What contingencies have

been built in to mitigate those risks?

With our plus 15 years of experience in delivering Technology Products and Associated

Services under contracts similar to what will come out of the award of this to NWN

Corporation, we do not believe that there are any risks to be concerned about on the part of the

Lead Public Agency or any members of the Charlotte Cooperative Purchasing Agency.

Pricing.

The Lead Public Agency is requesting a fixed percentage Agreement from List Price for five (5) years

plus percentages for contract extensions. Pricing MUST include all aspects of the Project. Please refer

to Section 7, Form 4 for a pricing worksheet to assist you.

Due to the vastness of the products and services being offered by NWN Corporation under the

proposed CCPA contract, NWN had chosen to provide a sampling of the Technology Products

and Associated Services with their relative discount percentages on Form 4. If the City of

Charlotte so desires, a more complete listing of products can be obtained via an eCommerce

web shopping cart that will be set up specifically in support of this contract. All discount

percentages shown on Form 4 are minimum discount levels based on small quantity orders. All

quote requests from the Lead Public Agency, or participating Agencies, will be evaluated for

possible deeper discounts based on the size of each opportunity.

PLEASE NOTE: NWN Corporation has included products and services on our pricing sheet that

are outside of the base listing provided by the City of Charlotte to accommodate customers of ours

that we believe have an interest in using this CCPA contract.

Page 3 of 3

NWN – A Brief Overview

What does NWN stand for?

NWN helps customers solve business problems through technology

We work as a team

We relentlessly pursue excellence

We are committed to our customers’ success

NWN Summary

NWN helps customers solve business problems through technology

IT solutions company

Best-of-breed solutions and products

Fast-growing

Privately-held

Woman-owned

550 employees

$300 million projected revenue in 2011

NWN Locations

13 branches

Waltham, MA (Boston area) 5 Farmington, CT 5 Mt. Laurel, NJ (Philadelphia area)

Morrisville, NC (Raleigh area) 5 Greensboro, NC 5 Charlotte, NC 5 Nashville, TN 5 Greenville, SC

Birmingham, AL 5 Houston, TX 5 Sacramento, CA 5 Fresno, CA 5 Beijing, China

National Status with Strategic Partners

National Systems Integrator

Partner

Nominated to Microsoft Partner Advisory Board

Nationally-Managed Gold/Master Certified Partner

Cisco Partner Executive Exchange

Services Advisory Board Technical Advisory Board

Operations Advisory Board Marketing Advisory Board

Nationally-Managed Elite Business Partner

ESSN Executive Channel Advisory

Council Public Sector Advisory Council

HP SMB Advisory Board

Nationally-Managed Partner Advisory Board

Accomplishments with HP

As a nationally-managed HP Elite Partner NWN has earned the following designations:

Converged Infrastructure Elite

Enterprise Storage Elite

Virtualization Elite

Healthcare Elite

Thin Client Elite

Public Sector Elite – K-12

Networking Elite

Public Sector Elite – State and local government

HP Services Elite

NWN Certifications Cisco -Certified Individuals -CCIEs -Professionals (CCNP, -CCDP, CCSP, CCIP, etc) -Master Unified Communications -Data Center Networking Infrastructure -Master Security (in progress) -Data Center Unified -Computing -Advanced Wireless -Advanced Unified Communications -Advanced Security -Advanced Routing/Switching -Digital Media System (DMS) -Telepresence Commercial -ATP - Video Surveillance -ATP - Wireless Mesh -ATP - Unified Meeting Place -Webex Partner -Wireless Mesh -Unifed Meeting Place -Video Surveillance -Telepresence Commercial -Ironport Partner -Tandberg Premier Other Certs -McAfee Elite (Technical and Sales Certified Professionals) -Novell CNE 4.0/5.0 -Websense WCSE -Radware Certified -APC Deisgn Specialists -NCDA -Sun Certied Java Programmer -Certied Scum Master (CSE) -Six Sigma Green Belt

HP -ASPs -APPs -AISs -APCs -MASEs -Microsoft Solution Elite -Virtualization Solution Elite -Master ASE/HP ProCurve -Campus LANs -Master ASE - HP StorageWorks -Commercial Desktops, -Workstations & Notebooks -Enterprise Networking -CM8060/50 MFP -Color LaserJet -ProLiant ML/DL/SL Servers Microsoft -Microsoft Professionals Competency/Specializations -Mobility Solutions -Networking Infrastructure -Advanced Infrastructure -Data Management -Information Worker -Office Deployment -Portals and Collaboration -Security Solutions -Web Development -Business Intelligence -Unified Communications -Virtualization -Desktop Platform -Sharepoint Server App Dev -SQL Server -DBA -NET App Dev

Partner Certifications -HP Elite -Cisco Gold/Master -Microsoft NSI - Gold -EMC Velocity Premier & Focus -Partner -VMware Premier -McAfee Elite EMC -Sales Accreditations -System Engineers -Storage & Information Foundation Technical -Consolidation -Data Domain -BRS -Symmetrix/vMax VCE Company -Nationally Managed -vBlock 0 & 1 Certied -VCE Service Delivery -VCE Build Program Citrix Security -CCEA Security -CISSP -GCFA -CGIH -GCIA -RSCE VMware -Virtual Certified Professionals -Virtual Technical Sales Professionals -VSPs -Infrastructure Virtualization -Business Continuity -Desktop Virtualization -Capacity Planner

Project Management -PMP -MBA -MSIT -ITIL

NWN Practices

Client Computing Lifecycle Management

Collaboration

Data Center & Virtualization

Managed Services

Network Infrastructure

Security

Software Solutions Consulting Services

Workforce Agility

Strategy - GTM Customer Focused Success!

Services - Assessment, Design, Pilot, Implement,

Project Management , Training, Maintenance

End User Computing

Thin Clients

Virtualization

Printers

Configuration

CORE Networking

DC Networking

Closet Networking

Wide Area Networking

Wireless Networking

Security

Server Platforms

Virtualization, VBlock

Microsoft Solutions

Storage, Switching

B/U, Recovery,

Archiving

Security

Power

Voice

Video – TP, DM, IPS

Messaging

Presence

Mobility

Voice / Web Meetings

Call Centers

Hosted UC

Managed Services – 7X24 Monitoring, Management & Help Desk

Business Process Analysis, Application Development, SharePoint

IT Staffing, Long & Short Term Recruiting and Placement

Security Assessment, Security Policy, Compliance

Our Clients

Healthcare, Finance, Pharmaceuticals UNC Hospitals, DSM Pharma, Gateway Bank, Piedmont Federal, Allscripts / Misys, Palmetto Primary Care, Spartanburg CC, First Health of the Carolinas, Campus Partners, Novo Nordisk Pharma

Higher Education ECU, UNC-CH, SC State College, UNC-Greensboro, High Point University, NC State, NC A&T UNC Pembroke, Elon University, Forsyth Technical CC, Carteret CC, Mount Olive College and NCCU

Kindergarten – 12th Grade Cumberland CS, Union CS, Guilford CS, Wake CS, Lincoln CS, Mecklenburg CS, Onslow CS, Winston-Salem Forsyth CS

E-Rate experts!

Our Clients

Manufacturing , Retail and Gaming Revlon, Polo Ralph Lauren, Rack Room Shoes, Gilbarco, Glen Raven, Performance Bikes, Epic Games

State Government NC Dept of Correction, NC DHHS, State of SC, NC Employment Security Commission, NC Dept of Revenue, NC Education Lottery and NC General Assembly

Local Government City of Charlotte, City of Jacksonville, Town of Cary, Mecklenburg Sherriff's Office, City of Greensboro, Raleigh-Durham Airport Authority, City of Columbia and Charleston County Government

Customer Success!

Polo Ralph Lauren - 18 month project to upgrade world-wide network

East Carolina University - Data center project upgrade with 750TB of primary storage

North Carolina A&T - Cisco UC 8.0 upgrade; including, Virtualization, MCS 7835 to UCS C210 VCD1 servers, call center and paging migration for 1,500 users

EPIC Games - New Data Center with NWN’s first VBlock including Cisco UCS, VMware, EMC solutions.

North Carolina Central University - New campus wide network and wireless environment for 57 buildings

University of NC Hospitals - Hospital wide wireless for UC and RFID solutions. Cancer Center network.

Allscripts / Misys - Multi-million dollar projects – UCS, Networking and TelePresence

Solving Business Problems

UNC Health Care Business problem: In pharmacies and laboratories temperatures of cooling units were not remaining constant and were therefore in violation of JCAHO regulations

Solution: Wireless temperature monitoring system that automatically alerts staff of temperature variances

State of South Carolina Business problem: Complicated and duplicative business licensing forms and applications made it challenging to launch a new business

Solution: Business One Stop portal enables business owners to complete all forms in one web-based encounter, which stimulates economic development in the state.

Burt’s Bees Business problem: Existing infrastructure couldn’t support rapid growth and expansion

Solution: Server virtualization and storage

Mecklenburg Sherriff's Office Business problem: Need 7X24X365 remote access from patrol cars to local and national databases to fight crime

Solution: 5 Year infrastructure and software hosting with managed services and IT Staffing contract

Revlon Business problem: Insufficient network to implement new warehouse RFID solutions in 1.1 million square foot distribution center.

Solution: Install state of the art wireless network.

In Conclusion

NWN helps customers

solve business problems

through technology

We set high standards for our staff, our work and the results we

achieve with our customers

We have built deep expertise in the technology solutions that are

most important to our customers

Our growth is an outcome of our customers’ satisfaction

NWN Corporation, visit us on the web at www.nwnit.com

Certification Summary (NWN-Carolinas)

Cisco

(5) CCIE R/S

(3) CCIE R/S (Written)

(2) CCIE Security

(1) CCIE Voice

(1) CCIE Voice (Written)

(3) CCVP

(3) CCSP

(7) CCNP

(13) CCNA

(4) CCDA

(3) CCDP

-Advanced Data Center

Networking Infrastructure

- Advanced Data Center

Storage Networking

- Advanced Routing &

Switching

- Advanced Security

- Advanced Unified

Communications

- Advanced Wireless LAN

- Master UC Specialization

- Registered Partner

- Accelerated TelePresence

Try And Buy

- Cisco Capital Financing

- Cisco Smart Care Service

- Customer Satisfaction

Excellence

- GPN Managed Services

(MSCP) Host

- GPN Resale Host

- Global Resale Agent

- OSCP Agent Partner

- TANDBERG Migration

Advanced

- Tandberg Partner

- TelePresence Commercial

Field Trial

- UCS Capacity Assurance-Try

and Buy

- Vblock Qualified Partner

- WebEx

- ATP - Data Center Unified

Computing

- ATP - Outdoor Wireless Mesh

- ATP - Video Surveillance

Microsoft

(8) Microsoft Professionals

- Mobility Solutions

- Networking Infrastructure

- Advanced Infrastructure

VM Ware

(5) VM Ware Certified VCP

EMC

(6) Proven Professional

Certifications

HP

(1) ASE

Citrix

(3) CCEA

Project Management

(3) PMP

(2) MBA

Security

(4) CISSP

(3) GCFA

(2) GCIH (GOLD)

(2) GCFW

(3) CISA

(2) GCWN

(2) GAWN (GOLD)

RSCE, GSEC,GCSC, SCSA,

SnortC, CCSP, CCIP, CCNP,

RSA envision CSE,PCIQSA,

MacAfee ACE

Other Certifications

Red Hat Certified Engineer

Novell CNE 4.0/5.0

Websense WCSE

Radware Certified

(2) APC Design Specialists

NCDA

Technology Pillars

Collaboration

Enterprise Computing

Data Storage and Business

Continuity

Information Security

Partner Certifications

Cisco Gold

UC Master

Certification

Wireless Partner of the

Year, Healthcare

Partner of the Year

Cisco Customer

Satisfaction Excellence

Certification

Microsoft Gold

EMC Velocity Certified

HP Platinum Partner

Citrix Certified

Team Highlights

Unified Communication 2

LAN/WAN 3

Wireless 3

Data Storage 4

Information Security 5

Enterprise Computing 6

Project Office 7

nCare 7

Physical Infrastructure 7

Management 8

Collaboration Team

Collaboration Focus Areas

Cisco

√ Call Manager

√ Call Manager Express

√ SRST

√ Unity

√ Unity Express

√ Integration to existing

VM

√ PSTN/PBX Gateways

√ ATA, VG 224, FXS

√ IP Phones

√ Software Based

Phones

√ Wireless Phones (Cisco)

√ Meeting Place

√ Meeting Place Express

√ Mobility Manager

√ VT Advantage, 7985

√ IPCC

√ IPCC Express

√ Emergency Responder

Other Partners

√ Tandberg Video

√ SingleWire Informacast

√ Cistera Net 6

√ IPCelerate

√ Voicerite XML Apps

√ Voicerite Automated

Speech Recognition

√ Telrex Call Recording

√ Cistera

√ Microsoft Exchange

Unified Messaging

√ Microsoft Office

Communication Server

Jeremy M (Team Lead)

MBA, 10+ years of industry

experience

Rocky (Solutions Architect)

CCNP, CCDA and Cisco

Digital Signage Media Pro

Thomas (Solutions Architect)

CCIE, CISSP

Al (Solutions Architect)

CCIE R&S, Security and

Voice, CISSP

Mike L (Soloutions Architect)

CCIE R&S

Manj (Sr. Solutions Engineer)

CCIE R&S, Voice Operation

Specialist, MCSE

Ken (Sr. Solutions Engineer)

CCIE –Voice Written, CCVP

Kwan (Sr. Solutions Engineer)

CCIE, CCVP

Rob C (Solutions Engineer)

CCVP, Cisco Wireless LAN

Support Specialist

Todd S (Solutions Engineer)

CCNA

Beau T (Solutions Engineer

CCVP

We strive to give our

clients outstanding

service with a long

term perspective,

consistently improve

our performance

and work as their

“trusted IT advisor” to

keep them coming

back.

3

Network Infrastructure Team

Eric (VP, Practice Leader)

MBA, CCDP, Advanced Wireless

Specialist SE, CCNA, CCDA

Thomas (Solution Architect)

CCIE R&S

Al (Solution Architect)

CCIE R&S, Security and Voice,

CISSP

Rocky (Solution Architect)

CSE

Mike L (Solution Architect)

CCIE R&S

Micheal H (Team Leader)

CCIE R&S Written, CCNP,

CCSP

Paul (Sr. Solutions Engineer)

CCNP, CCDP, CCIE R/S-

Written, Cisco Data Center

Application Services Design

Specialist

Jeremy (Sr. Solutions Engineer)

CCIE Security, CISSP

Wiley (Solutions Engineer)

CCNP, CCNA

Tony (Solutions Engineer)

CCIE R/S-Written, CCNP

Network Infrastructure

Focus Area

√ Cisco Data Center

Switches

√ Cisco Switches 6500,

4500, 37xx, 35xx, 29xx

√ Cisco Routers

3900/2900/1900

√ Cisco ASA and NAC

Wireless

Team

Wireless Focus Areas

√ Cisco Aironet

1250/1240/1140/1130

√ Cisco LWAPP/CAPWAP

Solution

√ Cisco Mesh Networks

√ Cisco Wireless Bridges

√ Cisco WCS

√ Cisco 7921/7925

Wireless Phone

√ Cisco MSE/2710

√ Wireless Infrastructure

Site Surveys/

Engineering/Design/

Installation

Eric (VP, Practice Leader)

MBA, CCDP, Advanced

Wireless Specialist SE,

CCNA, CCDA

Jason A (Team Leader)

Cisco Aironet (1240/1130),

LWAPP Solution, Mesh

Network (1500, 4402/4

Controller) Bridges

(1410/1300)

Rob (Sr. Consultant)

Cisco 4400/5500

Controllers, WiSM Modules,

Cisco LWAPP 1142 and

1262s

Matt (Sr. Solutions Engineer)

Advanced Wireless Specialist

SE, LWAPP Solution, Mesh

Network (1500, 4402/4

Controller)

Mike W (Solutions Engineer)

CCNA

Brad (Solutions Engineer)

CCNA, CCNA-Voice, CCNA-

Wireless, Advanced Wireless

Specialist FE

Darrell (Solutions Engineer)

Wireless Site Surveys

5

Data Center Team

√ EMC Clarrion, Celerra,

and Centera, NS20

√ NetApp Filer FAS 200

Series

√ VMWare ESX, Virtual

Center

√ VizionCore ESX Ranger,

ESX Replicator

√ ESG EmailXtender,

DiskXtender

√ Microsoft Frontbridge

√ NetApp Snaplock

√ Content Archiving

and B2D

√ ESG Replistor

√ Quantum/ADIC Tape

Backup

√ Veritas BackupExec

√ BakBone NetVault

David (Senior Conultant)

MCSE, VMWare Certified

Professional, EMC Certified

implementation Engineer

Tony (Senior Conultant)

CompTIA A+, Security+,

Network+, CNE, MacAfee

HBSS, IPS, Cirtified Citrix Admin

– Xenapp and NetScaler

Hershel (Sr. Solutions Engineer)

MCSE, VMWare Certified

Professional, EMC Certified

implementation Engineer

Sean (Sr.Solutions Engineer)

MCSE, MS Certified

Technology Specialist, MCSA

(Security)

Rich (Senior Consultant)

EMC ISA, Cisco DCUCD and

DCUCI, VMWare Certified

Professional, CompTIA A+,

Network+, MCITP - SA

Scott P (Practice Leader)

EMC Technology Architect

EMC Proven Professional

Specialist, VMWare VCP

Pat O (Solutions Architect)

MCSE 2003, EMC PPI Engineer,

VMWare Certified Engineer,

VCP, Netapp Certified

Implementation Engineer,

Hyper-V

Aaron (Solutions Architect)

EMC Technology Architect

EMC Proven Professional

Specialist, VMWare VCP

Clif (Solutions Architect)

HP Accredited Presales

Professional, MS Certified

Technology Specialist, Citrix

Certified Administrator

Patrick (Team Lead)

EMC Technology Architect,

MCSE, EMC Certified

implementation Engineer,

VMWare Certified Pro, NetApp

Certifed Implementation

Engineer

What we do:

NWN helps customers

solve business problems with technology.

Storage Focus Area

Information Security Team

Security Solutions

Kevin F (Practice Director)

CISSP, CISA, GAWN, GCFA,

GCIH, GCIA, GCFW,

GCWN, GSEC, GCSC,

SCSA, RCSE, SnortCP

Brennen R (Practice

Manager)

CISSP, CISA, CCE, PCI QSA

(non-practicing), McAfee

ACE

Tim W (Senior Consultant)

CCIE #9200, CISSP, CISA,

GCFA-Gold, GCFW-Silver

Larry P (Senior Consultant)

GAWN-Gold, GCIH-Gold,

GCFA

Cody D (Senior Consultant)

GCWN, CISSP, CCSP, CCIP,

CCNP, RSA enVision CSE, MCSE,

CNE

Darren W (Solutions Consultant)

Security Services √ Vulnerability/Penetration

testing

√ Security/Risk Assessment

√ Policy/Procedure

Development

√ Compliance Gap

Analysis

√ Network/Endpoint

√ UC and Wireless

√ Mobile Device

√ Content

√ Virtualization

√ Solutions Installation and

Configuration

Network Firewalls

√ Cisco ASA, FWSM, PIX

√ Checkpoint

√ Juniper

√ McAfee Enterprise FW

√ SoniceWALL NSA, E-

Class

Application Firewalls

√ F5 ASM, APM

Virtual Private Network

√ Cisco ASA, IOS routers,

PIX, 3000 series

concentrator

√ SonicWALL Aventail

Network Intrusion

Prevention (NIDS / NIPS)

√ Cisco ASA IDS, IDSM-2

√ McAfee Network

Security Platform

(Intrushield)

√ TippingPoint IPS

√ Sourcefire IPS

Email Filtering

√ Cisco Ironport

√ McAfee Email

Gateway (Ironmail)

Content Filtering

√ Cisco Ironport

√ McAfee Web

Gateway

(Webwasher)

√ Sophos Web Filter

Network Access Control

(NAC)

√ Cisco ACS, ISE

√ McAfee NAC

Load Balancing

√ F5 LTM, GTM, WOM,

WA

√ Cisco ACE, CSS

Host Intrusion Prevention

(HIPS)

√ McAfee HIPS

Endpoint Protection (AV)

√ McAfee Total

Protection for

Endpoints & Servers

√ Sophos Endpoint

Protection

Virtualization Security

√ McAfee Optimized for

Virtual Environments

(MOVE)

Device Tracking

√ Absolute Computrace

Device Encryption

√ McAfee Total

Protection for Data

√ McAfee Encrypted USB

Data Loss Prevention

√ McAfee Network DLP

√ McAfee Host DLP

√ CommVault

eDiscovery

Two Factor Authentication

√ Anakam

√ Safenet

√ RSA SecurID

Vulnerability Management

√ McAfee Vulnerability

Manager (Foundstone)

√ Nessus

√ Saint

Log Management / SIEM

√ ArcSight

√ Cisco MARS

√ netForensics

√ RSA enVision

√ Splunk

With our

manufacturing

partners we strive to

master their products

and services so we

can ably represent

them as their “go to”

partner.

7

Project Office Team

nCare Team

PMP is a certification that proves that the project manager who acquires it has

years of project management experience, education, and has passed an exam

that tests their project management knowledge. It's not specific to any particular

industry, so you'll likely find PMPs with backgrounds in IT, construction,

manufacturing, and health care.

Jon (Team Lead)

16 years PM experience

Cisco Lifecycle

Management Certification

Rose (Sr. PM)

17 years PM experience,

Supports Large Customer

Technology Rollouts

Usha (PM)

4 years PM experience,

MCSE, CCNP, PMP

Kate

Project Coordinator

Brian I

Project Coordinator

Jack

Project Coordinator

-Greg S (Sr. Solutions Architect)

15 years industry experience

-Robin C (Customer Delivery

Specialist)

PMP, 15 years industry experience

-Tim D (Team Lead, Systems)

MCSE 2003, CCEA, Radware

Certified, Novell CNE

Bobby P (Team Lead,

infrastructure and Collaboration)

CCVP, CCNA, Unified

Communications, LAN/WAN,

MCSE, Unity Support Specialist,

IPCC Support Specialist

IPCC Express

Emergency Responder

Video Specialist

Jerry (Solutions Engineer)

CCNA, CCDA, MCSE, APC

Certified

Adam F (Solutions Engineer)

5 years industry experience,

MCTIP Windows Server 2008

Enterprise Administrators; MCTS

Windows Vista; MCP Windows

Small Business Server 2003;

Windows Small Business Server

2008; CompTIA Server+; IBM

Warranty Certified (xSeries, Blade

Center).

Zivon P (Solutions Engineer)

MCP: Hyper-V, SCVVM, MS

Deployment Tool kit 2008.

NCBEEC: SP-FA/LV

9

Operations Leadership Team

About Our Organization

NWN serves North America from the following locations:

• MA - The Boston area (Waltham, MA) 781.472.3400

• CT - Farmington, CT 860.674.9370

• NJ - The Philadelphia area (Mt. Laurel, NJ) 856.722.8000

• NC - The Raleigh area (Morrisville, NC) 919.653.4400

• NC - Charlotte, NC 704.496.6961

• NC - Greensboro, NC 336.294.0141

• SC – Greenville, SC 336.294.0141

• TX - Houston, TX 281.983.9955

• TX - Dallas 972.239.2174

Our approach is simple:

we take the time to

understand a client’s

needs, then use our

deep technology

expertise and broad

experience to offer the

best IT solutions. We

don’t just implement

technologies for our

clients; we take on day-

to-day accountability

for managing and

maintaining them as

well. As a result, we take

an owner’s perspective

in everything we do.

Eric Bostick

Vice-President, Professional

Services Team – Carolinas

Region

15 years of IT industry experience.

MBA, CCDP, Advanced Wireless

Specialist SE, CCNA, CCDA

NWN Corp. (South)

860 Aviation Pkwy

Suite 1000

Morrisville NC

(919) 653-4400

20 Oak Branch Dr.

Greensboro, NC 27407

(336) 294-0141

2520 Whitehall Park Dr.

Charlotte, NC

(704) 496-6961

Service Numbers

(919) 653-4444

(336) 232-5252

(704) 496-6990

We’re on the Web!

See us at:

www.nwnit.com