jason gordon - corporate business development manager, texthelp

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I want you to ask yourself the question over the course of today, what do you think of when you hear the word accessibility? Wheelchairs? W3C? Lifts? Software?

What was the first thing you reached for this morning? 80% of 18-44 yr olds reach for their smartphones. 35% of people thought of their smartphone compared to 10% SO. The smartphone in your pocket is more powerful than the Apollo Guidance Computer and technology can now beat humans at games like Chess and Go, as well as driving cars and all manner of AI interactions.

We book flights online, secure hotel reservations, apply for jobs, research the web for offers and information that is relevant to us.Businesses, Government, Healthcare Organisations and the Third Sector are keen for us to self-serve, not just for the obvious cost savings but to deliver a more convenient service to users and to promote independence and empowerment.

I have a wristwatch that tracks my steps, heart rate and calories burned, I can use apps to check my pulse, my BMI, how many calories I have consumed. I can use my phone to access NHS Choices or any number of websites offering advice and guidance in seconds.

Technology is helping people to think more intelligently about their lifestyle, exercise regime, diet and overall health. It is also allowing people to complete health transactions online, such as ordering repeat prescriptions, checking hospital reviews or booking hospital and GP appointments. (Patient Knows Best)

My Father has a very different watch, his has one large button and it speaks the time to him as he cant read the time on a normal watch because of his vision. How do we help those with accessibility issues?

There is a significant gap emerging between what we are asked to do to serve ourselves online and our capabilities and capacity to successfully do so. There are all sorts of potential barriers to overcome in even the simplest transactions, and the number of people this affects is huge and the number is growing all the time.2

Harder to find and get jobs - You are 25% more likely to find work online and earn up to 10% more with digital skills, 92% of new positions require internet skills

Higher Prices for goods and servicesOnline shopping is estimated to save households around 570 per year4.1m offline adults in social housing could save 530m every year by paying bills and shopping online

Unequal access to public servicesThe web reliance built into universal credit, pensions and other welfare reforms presents risks to claimants' wellbeing and housing providers' income streamsHow do you tax your car, book appointments, repeat prescriptions.

Heightened social exclusion1m elderly people in the UK do not see a family member, friend or neighbour at least once a week

Digital has transformed almost every aspect of working life. Employees are being asked to work harder and faster to keep up with the growing use of webinars, presentations, instant messaging, and the overwhelming volume of email in the workplace. To be a mechanic you need to use diagnostic computers, gardeners have tablet devices in their vans to log jobs etc whilst working for councils. For people to be promoted they require digital skills and have to take further qualifications, many accessed via e-learning. 92% of jobs advertised require digital skills.

There is a worrying silence around the impact of these new communications technologies on disabled employees.

Research has shown that there is a sharp digital divide between individuals with and without disabilities that can cause or exacerbate problems with work performance and mental health conditions amongst disabled people.

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NMC Revalidation eg.Across the public and private sector there have been budget cut backs and many people are having to carry out several roles, often beyond their skill sets. Imagine being a Dyslexic member of staff and being told you will now have to sit in on the weekly board meeting and take the minutes and have those minutes to the board shortly after the meeting?

Digital exclusion is not just about: 1.Physical Access It is necessary for users to have access to the technologies required to get online, such as a mobile phone or computer or tablet and a broadband connection.In the UK, 16% of households have no physical access to the internet (http://www.ons.gov.uk/ons/rel/rdit2/internet-access---households-and-individuals/2014/stb-ia-2014.html)

2.Cost Users may have access to the technologies required, such as a mobile phone and a broadband connection, but cannot afford to pay for the technology/service.In the UK, after housing costs 23% of UK are low income families .Cost is a barrier to people going online because of the price of the kit, installation, connection charge and ongoing network fees.Securing broadband involves signing a contract, credit checks and a fixed address. This means people on a low income, with poor credit history or frequent address changes are excluded.

3.Digital Skills Lastly, some users have the technology at their fingertips and can afford to pay for it but they lack the basic online skills necessary to go online.20% of UK adults lack basic digital skills. (12 million, of those only 2.8m are online)

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4. Literacy

Print DisabilitiesDyslexia 10% of the population Mild Visual Impairment millionEnglish as a Second Language/Foreign Nationals Over 500k, 1 in 9Low Literacy 17% of the population, 1 in 6

In England 14.9% of adults aged 16-65 lack functional literacy skills. This equates to 5.1 million people.

The challenge is intergenerational and closely linked to poverty. Up to 40% of the adult population in the UKs most deprived wards lack the literacy skills expected of an 11-year-old.

A report by the National Literacy Trust "Understanding the role of literacy in public health", shows that these people with low literacy are "up to 18 times more likely to take their prescriptions incorrectly, are significantly less likely to understand the symptoms of a medical condition such as diabetes or asthma and are more likely to rate their health as 'very poor' than people with better literacy skills."

Whereas people with good literacy skills "are more likely to have higher self-esteem, better health, better jobs and higher wages than those with poor literacy skills. They are more able to take advantage of the opportunities that life may offer them,

"Britain has up to eight million adults who are functionally illiterate. The World Literacy Foundation said one in five of the UK population are so poor at reading and writing they struggle to read a medicine label or use a chequebook". "Figures show it costs the UK economy81bn a year".5

A significant increase in the use of technology to help people to manage their health and careNHS England Mandate

An NHS for everyone regardless of income, gender, location, age, ethnicity or any other characteristic

Key Digital Themes - Digital Roadmaps Paper-free at the Point of Care Digitally-enabled self-care Real-time data analytics Whole systems intelligence

5YFVWe will support a modern workforceWe will exploit the information revolutionWe will accelerate useful health innovationWe will drive efficiency and productive investment

Digital Maturity Self AssessmentOnly 1 area over 50% and that was Orders & Results, still very low in other areas such as Records, Assessments and Plans.

Universal Capabilities - Demonstrate Momentum by March 2017 and implement by March 2018

Accessible Information StandardIt is vital that everybody understands the information they receive about their health and wellbeing. The Accessible Information Standard will mean that people with disabilities are not left in the dark, leaving them with the peace of mind to fully focus on their care.

from literacy to life

At Texthelp, we believe that literacy is everyones passport to professional and social success. It is our genuine desire to help people communicate that sparks us to create smart, easy-to-use support technologies that allow people to read and write with greater confidence.

We're a leader in digital inclusion and assistive software with products that are used daily by employers and employees of private, public and non-profit organisations around the world. Our products Read & Write Gold and browsealoud help millions of people around the world who require literacy support, at home, in the workplace and on the move.

Researchers have found that the combination of seeing and hearing text when reading:Improves word recognitionIncreases the ability to pay attention and remember informationAllows people to focus on comprehension instead of sounding out wordsHelps people recognize and fix errors in their own writing

Our mission is provide solutions that will support everyone through personal journey.from literacy to life

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Digital Inclusion matters to the NHS - The Digitally excluded make most use of the NHS & experience greatest health inequality.1 in 6 people are over 65. People over 65 account for more that half of all NHS Spend1 in 4 people have a long term disability. Long term conditions account for 70% of all NHS Spend & people with LTCs & Disabilities are 3 times more likely never to have used the internet than those without disabilities.NHS Widening Participation is a great start but there is more to be done for those with print disabilities.

Leading Digital Nation Report by Tinder/Go-OnWithout increased investment, the report found that around 6.2 million people will remain without basic online skills in 2020. 108 million - estimated savings for the NHS if just 1% of their face-to-face visits were converted to NHS Choices visits

7,000 websites worldwide including:

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Kings College London found Individual employee wellbeing is an antecedent, rather than a consequence, of patient care performance. 13

On average 10% of the working population have dyslexia and depending on your industry this increases in sectors such Blue light services (police, fire, nursing, social care), creative arts, agriculture, NFU estimate 25% of farmers, and in areas such as architecture and engineeringThis rises to an estimated 40%

In one study at Central Saint Martins College of Art and Design in London, a whopping 75 percent of the 360 foundation-year students were assessed as having some form of dyslexia. The investigator, psychologist Beverly Steffart, wrote, My research so far seems to show that there does seem to be a trade-off between being able to see the world in this wonderfully vivid and three-dimensional way, and an inability to cope with the written word either through reading or writing.5

Compared with non-dyslexics, dyslexic adults presented consistent evidence of greater creativity in tasks requiring novelty or insight, and more innovative ways of thinking.7

Global visual-spatial processing (what we refer to as holistic inspection) may underlie important real-world activities such as mechanical skill, carpentry, invention, visual artistry, surgery, and interpreting x-rays or magnetic resonance images.8

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Role has moved from vocational to more academically focussed. Paperwork is increasing for Nurses and as part of the NHS 5YFV the use of technology will increase, how will staff with communication challenges cope?15

These statistics explain why dyslexia is the largest hidden disability in the UK and why many colleagues are not receiving pro-active support.

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Many organisations are already recognising the need to attract diverse talent to achieve business success

At Texthelp we have had the privilege to work with and support organisations in building their neuro-diverse workforce.

We work with GCHQ who employ more than 100 dyslexic and dyspraxic 'neuro-diverse' spies to harness their analytical skills in the fight against terror.The British intelligence agency uses their ability to analyse complex information in a "dispassionate, logical and analytical" way to combat threats such as foreign espionage.While many people with dyslexia struggle with reading or writing, they are often extremely skilled at deciphering facts from patterns or events

Its important to recognise that staff throughout your organisation and your consumers often struggle with literacy challenges whether that be down to disability, access to education, age, speaking English as a Second Language.

It is vital that support is provided in a sensitive manner and removing barriers of disclosure and the stigma attached helps make your organisation stand out as disability aware and helps attract talent.

Providing employees with assistive technology enhances productivity, improves morale and increases loyalty

Your staff need support, they may not be asking for it, but help is required.

Texthelp offers a full range of award-winning assistive technology platforms, spanning complete online solutions for Reading, Writing and processing information. Well listen to your needs and propose a custom assistive technology solution that can be integrated smoothly into your organisation. Our software assists colleagues worldwide with dyslexia, neurodiversity and English as a second language.

Help meet AIS:Alternate formatsEasyread DocumentsWidgits

Features: Text to speech, advanced spell check, homophone checker, dictionary, picture dictionary, mp3 generator, research tools, mind mappingto name a few. 19

Help improve staff retention

Staff retention

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Wheelchair Short term or long term eg Elias

Wheelchair Ramps

Stress Balls22

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Victoria BairdInternational Business Manager

tel:877-778-6977email:[email protected]:www.texthelp.com twitter:#TexthelpWork