John W. Boyle15 Baker Street

Dover, NH 03820Home/Mobile: 603-325-5495

email: john.boyle@comcast.net

Professional Objective:

To employ my software development, systems analysis, communication skills and industry experience in a challenging and value adding role.

Skills - Education:

Visual Basic/.NET/Team Foundation Server Project Management Perl System Development Methodology SQL/SQR Software Documentation Unix Shell Developing Secure Applications Unix OS Customer Relationship Management (CRM) Sybase Adaptive Server Requirements Gathering Powerbuilder Software Testing MS SQL Server Excel Macros/Formulae/VBA C Oracle PL/SQL HTML Prolifics Panther/JYAAC/JAM

Boston University Awarded 1997Client/Server Application Developer Certificate ProgramIntensive, hands-on course of study (370 hours) concentrating in:the client/server development model, program development and database interfacing employing PowerBuilder and Visual Basic, relational database design, development, tuning, and queries employing Oracle and SQL, Lotus Notes applications and development

Boston University Awarded 1991Bachelor of Arts, EconomicsCompleted courses in Economics, Accounting, C, Pascal, Calculus, Statistics, Marketing

Signal Officer Basic and Advanced Courses Completed 1989 and 2000 United States Army Completed courses in electronic communication systems deployment/management, electronics, and leadership skills development

Financial RegistrationsNASD registered Series 6 and Series 63

Professional Experience:

Liberty Mutual Insurance Company 1/12 to PresentSenior Software Developer and Business Systems Analyst, Commercial Insurance, Underwriting Lead developer of multiple software applications supporting commercial insurance (CI) underwriting/actuarial and risk

operations employing Visual Basic/.NET/Team Foundation Server, SQL Server, Excel VBA Support multiple new and existing software applications supporting CI underwriting operations Evaluate complex business requirements and models data and/or system requirements Analyze and document complex business problems Develop and implement business software testing strategies Lead projects or sub-projects and coordinate upgrades and rollouts of projects Evaluate complex business requirements, perform process analysis of customer activities to determine alternative business

software solutions or process improvement opportunities and to consider software design approaches Develop and maintain comprehensive documentation of business requirements Develop business client software testing strategies, plan cases and conditions, test and monitor testing efforts, review and

approve new system behavior to ensure alignment with business requirements and objectives Depict complex ideas, issues and designs to varied audiences, communicate project objectives, scope and direction to

project team, educate IT employees on business vision and plan and both IT and business employees on the impact of change

Perform technical research on development industry trends and best practices Work with other departments to coordinate interdepartmental activities in order to ensure that Liberty Mutual meets customer

expectations Lead problem resolution as needed to ensure that customers receive prompt, efficient service in accordance with company

policies. Prepare user documentation and training materials Provide technical training and user support to business groups Develops communication plans and related activities. Communicate with customers on project status Perform special projects as requested

Fidelity Investments 12/00 to 1/12Senior Software Engineer, Senior Business Analyst, Senior Production Support Engineer

Developed and supported stable value book value accounting system using Prolifics/Panther client, Sybase db server, PERL, and Control-M job control software with strict adherence to best practice version control and system development methodology

Provided production support for nearly 20 other SUN OS based accounting, custody, and reporting applications Lead analyst in requirements gathering, business requirements documentation Prepared and maintained User Acceptance Testing (UAT) plans and calendars Defined and prepared functional UAT test cases Tracked and reported UAT test results Set up UAT test environments Coordinated UAT testing tasks and resources

New England Funds 6/99 to 12/00Senior Software Engineer Develop and support mutual fund sales tracking system using Powerbuilder client and Sybase db server Develop Siebel CRM data sharing and reporting module for sales software Thomson Investment Software 3/98 to 6/99Software Engineer Develop customized client/server business data management applications using Sybase SQL Server and Powerbuilder both

remotely and at client sites Follow project life-cycle steps including testing and maintenance of applications and submittal of weekly status reports

Sybase, Inc. (Powersoft Division) 7/97 to 3/98Technical Support Engineer - Powerbuilder/ Infomaker Troubleshoot problems and address questions from developers regarding PB and IM Develop demonstrative applications illustrating specific techniques and behaviors of customer applications

Putnam Investments 12/96 to 7/97Implementation Specialist, 401(k) Plan Implementations Implement newly sold 401(k) plans to the Putnam Investments mainframe based recordkeeping systems, managing multiple plan

implementations simultaneously Provide thorough and accurate plan implementations, ensuring compliance with pension law and plans’ written specifications

Biometrix Corporation 9/94 to 12/96Pharmaceutical Instrumentation Calibration Specialist Joined the founder (a friend) of this start-up company to assist with organization and planning for future growth and financial

stability Contributed to the growth of the company from 2 to 14 employees participated in marketing and sales efforts, employee

recruitment, training and development, customer service and implementation and management of the company retirement and health plans

Allmerica Financial 12/93 to 9/94Client Account Manager, 401(k) Plans Managed 30 401(k) retirement plans, each with between 50 and 2,000 employees, supervised internal and external plan financial

reporting and reconciliation, discrimination testing and client billing, and account corrective calculations Operated plans consistent with service agreements and plan documentation and consulted with clients on issues of pension law

compliance

Fidelity Investments 1/92 to 12/93Client Account Manager, 401(k) Plans Managed multiple 401(k) retirement plans including more than 58,000 participants and $1 billion in mutual fund, index fund, GIC,

and unitized company stock assets maintained on Fidelity’s recordkeeping system Responsibilities were very similar to those in the position with Allmerica Financial

Supervisory/Training Experience:Captain, Signal Corps, United States Army Reserve 5/88 to 5/01 Managed training, deployment, and welfare of up to 150 personnel during assignments as a Platoon Leader and Company

Commander, awarded US Army Commendation Medal, and US Army Parachutist Badge, maintained secret security clearance