jcaldwell_resume

JOHN CALDWELL 1744 Parkvale Ave.

Langhorne, Pennsylvania 19047Mobile: (267)799-3896 Email: [email protected]

OBJECTIVE

Dedicated customer service professional with management and supervisory experience seeking a position that will allow me to develop new skills and grow within the company.

HIGHLIGHTS

Versatile skill set with experience in customer service, sales, and written and oral communication Dedicated self-starter and hard worker always looking for a challenge Enthusiastic and driven to consistently meet/exceed sales goals Proven ability to quickly adapt and learn new things Motivated to deliver outstanding customer service and motivate others to do the same

PROFESSIONAL EXPERIENCE

THE TOT CART (FOOD TRUCK), Philadelphia, PA August 2015 – PresentFood Technician /Manager

Responsible for maintaining inventory of the products and supplies for day to day operations. Ensuring and maintaining safety/health standards to meet state requirements. Providing excellent customer service and an exceptional product while creating a memorable

experience. Responsible for prepping the perusable food for the events scheduled for the week as well as

cooking to order while maintaining composer under high volume situations. Promoting and developing business opportunities.

Pennsylvania Gaming Control Board Sept 2007 – May 2016

HARRAHS PHILADELPHIA, Chester, PaValet Attendant

Organized vehicles by numbered tags to allow for an optimized location/delivery to customers Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is

maximized—inspected vehicles before and after in order to detect any damage Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts—

escorted customers to their vehicles in order to ensure their safety

VALLEY FORGE CASINO RESORT, King of Prussia, PAValet Shift Manager

Supervised 40+ valet attendants—managed staff, prepared work schedules and assigned specific duties

Oversaw activities directly related to making products or providing services Directed interview process—hired/trained new employees, managed personnel processes Established and implemented departmental policies, goals, objectives, and procedures—conferred

with board members, organization officials, and staff members as necessary

SUGARHOUSE CASINO, Philadelphia, PAValet Attendant






PARX CASINO, Bensalem, PAValet Attendant




LAZ PARKING, Philadelphia, PA Jan 2015 – August 2015Assistant Facility Manager

Oversee five employees—diligently manage scheduling, discipline, and all aspects of revenue Oversee the hiring process—conduct interviews and make executive hiring decisions Maintain appearance and operational quality of facility—ensure employees follow safety protocol Provide outstanding customer service—request customer feedback to ensure quality experience

TOWNE PARK AT FOUR SEASONS HOTEL, Philadelphia, PA Jun 2014 – Jan 2015Valet Attendant

Organized vehicles by numbered tags to allow for an optimized location/delivery to customers upon leaving the hotel

Directed motorists not requesting valet service to parking areas by utilizing effective hand signals Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts—

escorted customers to their vehicles in order to ensure their safety Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is

maximized—inspected vehicles before and after in order to detect any damage Calculated parking charges, and collected fees from customers Provided excellent customer service to hotel quests—always greeted customers with a smile

NATIONWIDE VALET, Pennington, NJ Jul 2013 – Apr 2014Lead Valet/ Assistant Supervisor

Supervised subordinate valet attendants in manager’s absence Organized vehicles by numbered tags to allow for an optimized location/delivery to customers Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is


escorted customers to their vehicles in order to ensure their safety Calculated parking charges, and collect fees from customers

FAULKNER MAZDA, Philadelphia, PA Aug 2012 – May 2013Lot Attendant



Managed records for all used and new car inventory—received all vehicle shipments Conducted detailed cleaning of sold vehicles—ensured customer satisfaction with final purchase Enthusiastically provided shuttle services to customers when their vehicles we being worked on Typed up billing statements and other miscellaneous paper work that needed to be accomplished

OTHER PROFESSIONAL EXPERIENCE

LIT ULTRABAR, Philadelphia, PA Nov 2012 – Oct 2014Bar Back

Served wine, and bottled or draft beer/created liquor drink recipes—checked identification of customers to verify age requirements for purchase of alcohol, collected money for drinks served

Ensured bar met cleanliness standards—constantly sanitized glasses, utensils, and bar equipment Maintained bar inventory—stocked bar with beer, wine, liquor, and other related supplies Provided an eye-pleasing experience for bar patrons by arranging bottles and glasses to make

attractive displays—sliced and pitted fruit for garnishing drinks

EDUCATION

CHI INSTITUTE, Philadelphia, PA Jan 2009Associates Degree, Criminal Justice

HARRY S TRUMAN HIGH SCHOOL, Levittown, PA Jun 2007High School Diploma

REFERENCESJulie Crist – Owner/Operator of The Tot Cart (215) 713-4724Harrison Delgado – Business Owner(267) 738-2762Garr Gittens – Comcast(267) 391-8485

jcaldwell_resume

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