JD Edwards Support Services — Application, CNC, Development, etc.JD Edwards EnterpriseOne provides a robust ERP solution that can effectively manage the largest of enterprises. In addition to its more than 80 application modules, EnterpriseOne runs on a scalable technology layer that runs on multiple categories of servers which can support a variety of database, O/S, and hardware platforms.

Supporting such a feature rich, complex, and scalable mission critical application can be a daunting task. Many global companies are operational 24/7/365, requiring an extensive staff of functional and technical resources to support their ERP system and related IT infrastructure. Even smaller companies require significant resources to oversee their system. These resources are expensive to hire and even more difficult to keep around with their high demand and advanced skillsets.

How do you provide effective support at a reasonable cost for your JD Edwards EnterpriseOne system while minimizing risks?

Here are some critical questions that companies ask when determining how to best support their system.

• Who supports the system if a key JD Edwards resource goes on vacation, resigns, retires, has an unexpected illness, goes on leave, or is away at training?

• Who supports the JD Edwards system on nights, weekends and holidays?

• Who will handle a major application or tools upgrade?

• What if a new line of business needs to be added to the system?

• What if there is a major integration project, a new application module needs to be added, or Orchestrator needs to be implemented?

OVERVIEW

GetGSI.com | info@GetGSI.com | 855-GSI-4ERP

JD Edwards Managed Services - EnterpriseOne & World

GetGSI.com | info@GetGSI.com | 855-GSI-4ERP

OVERVIEW

JD Edwards Managed Services - EnterpriseOne & World

The GSI SolutionLet GSI help! As a JD Edwards Managed Services provider, GSI provides a wide variety of JD Edwards EnterpriseOne, JD Edwards World and other system support offerings with real-time performance analytics, including JD Edwards CNC, Application, Development, Database (DBA), Orchestrations, IaaS, Security and more. GSI’s AppCare JD Edwards Managed Services clients have experienced an average reduction in system support costs of 67.4%. With EaaSy’s flexible “on-demand” services and dynamic pricing, GSI’s AppCare Managed

Services plans are completely customizable, so they are 100% guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24/7/365 Emergency 911 Support because it is included with every plan!

Sub 5-Minute Response Time

Average Sub 5-Minute Response Time to Tickets and Alerts!

High Availability & Disaster Recovery

Address Your Business Continuity Needs for a Fraction of the Costs with Multiple Solutions to Meet Your Business Requirements

24x7 Global SupportGlobal 24x7x365 Support

for all Your Corporate Locations! Right-shoring to Meet Your Global Needs!

The Most Flexible Plans

EaaSy™ – The Most Flexible Managed Services Plans on the Planet!

100% Signature Guarantee

Services Backed by GSI’s Signature 100% Guarantee

GENIUS AI ToolProprietary Tool Provides

Comprehensive Application Insights, Automation, Infrastructure Monitoring & Performance Analytics

Broadest Range of Offerings

CNC, Apps, Dev, DBA, OS/Infrastructure, Security, IaaS and More!

Experience & Certifications

15+ years of JDE, Industry & Business Experience. Cloud MSP, Cloud Standard, Platinum Partner with Specializations in CNC, Financials, Distribution, etc.

“We are looking for a further long term relationship with GSI.

Their managed services and skill set are second to none.”

Wade Anderson, Director of Information Systems,

Magic Seasoning Blends, Inc.

What makes GSI’s JD Edwards Managed Services Different?

Types of JD Edwards Managed Services Support Offerings

• JD Edwards CNC• Functional Applications• Application/Tool Upgrades• ESUs, Patches and Package Builds• Integrations/Extensions – BSSV and AIS • Private/Public Cloud Hosted Systems• Orchestrations• UX One• Continuous Delivery/Code Currency

• Reporting – One View, BI Publisher, OBIEE, etc.• User Defined Objects (UDO’s)• Development• Business Process Optimization (BPO)• Database (DBMS)• Security/SOD• High Availability/Disaster Recovery (HA/DR)• Third-party Tools• And More!

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OVERVIEW

GENIUS AI – Application Insights, Infrastructure Monitoring & Performance AnalyticsAs part of AppCare Managed Services, GENIUS AI addresses our clients most challenging system performance issues, enabling users to realize optimal performance. GENIUS AI provides robust application insights, infrastructure monitoring options & performance analytics.

Flexible Managed Services Plans – EaaSy™GSI’s Everything as a Service (“EaaSy™”) subscription model allows our clients to easily add, change, or remove services as their needs change. The EaaSy Plan enables them to get what they want, when they want it, and without all the time-consuming paperwork that changes generate. Knowing that GSI has them covered with everything they need, clients can now focus on growing their business instead of maintaining their business systems.

Realize the Following Benefits with GSI’s JD Edwards Managed Services• Average Reduction in System Support Costs of 67.4%• Focus Staff on Managing & Growing Business• Access to Pool of Expert Resources – Experienced, Trained & Certified• Minimize Issues/Faster Response with Proactive Monitoring (24/7/365)• Greater Cost Savings with Pooled Resources• Reduce IT Operational Complexity & Risks• Create Business Agility / Competitive Advantage• Quickly Scale Resources to Meet Business Needs• Level Playing Field with Larger Competitors• Minimize Risks – Coverage/Skillset• Controlled Predictable Monthly Costs• Greater Staffing Flexibility• Quickly Realize Benefits of Continuous Delivery• Increased Service Levels / Improved Response Times• Improved Compliance and Security• Expanded Coverage – Global 24/7/365

Staff Experience & CertificationsGSI’s AppCare Managed Services consultants are the best in the business. They possess an average of 15+ years of JD Edwards, industry and business experience as well as numerous certifications. This unmatched expertise allows our support consultants to resolve basic and complex issues quickly in areas like business process optimization, customizations, DBA maintenance, system administration, proactive monitoring, alerts, system checks…and many more.

JD Edwards Managed Services - EnterpriseOne & World

“We consider our GSI resources an extension of our core team.

I can’t imagine having the continuity of service and peace of mind that it provides without

having GSI there for both services.“

Mark Stone, Vice President of Information Services,

Eastern Propane

GetGSI.com | info@GetGSI.com | 855-GSI-4ERP

OVERVIEW

ERP Expertise. Business IQ. Cloud Sense.

Our JD Edwards experts provide managed services that keep your business operating smoothly. Instead of experiencing knowledge gaps that come from a gap in knowledge and staffing, you can rely on our team for all of your JD Edwards managed services, upgrades, custom development, and even project recovery services’ needs.

We will serve as an extension of your staff with ongoing JD Edwards project consulting so your business will have the insight you need to stay ahead of the competition. As a result, your operations will enjoy lower business overhead, responsive troubleshooting, and flexible technical support.

GSI has numerous JD Edwards Specializations (CNC, Financials, Distribution, Validated Integrations, and more) and certifications (Oracle Platinum Partner, Oracle Cloud Managed Services Provider, Oracle Cloud Standard, etc.)

With GSI as their JD Edwards Managed Services Partner, our clients have experienced an estimated 67.3% reduction in costs associated with maintaining their JD Edwards system and related IT infrastructure using GSI’s comprehensive suite of AppCare managed services. As a recognized industry leader and innovator, GSI sets the standard for providing managed services for JDE customers as their JD Edwards Managed Services provider.

100% GuaranteeAs with all GSI services, AppCare Managed Services are backed by GSI’s signature 100% guarantee.

GSI, Inc.GSI, Inc. (GetGSI.com) specializes in providing a broad spectrum of business, functional, and technical consulting services for Oracle JD Edwards, Oracle NetSuite, Oracle Cloud, Salesforce, ServiceNow, BMC and other enterprise applications. We also offer an extensive array of cloud/hosting solutions for Oracle Cloud, Amazon Web Services (AWS), Microsoft Azure, Google Cloud and private cloud. GSI’s comprehensive suite of solutions include AppCare, a 24/7 managed service; GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors; GENISYS, a solution for modeling, measuring and maximizing system performance; gShield, a comprehensive security solution; RapidApproval®, a Salesforce AppExchange solution for streamlining the approval request process; RapidReconciler®, its inventory reconciliation software and JDE Cloud9, a complete cloud-based hosted service. GSI consulting services are backed by its signature 100 percent guarantee. Founded in 2004, the rapidly growing company is headquartered in Atlanta with locations nationwide. GSI, Inc. has been named to Inc. Magazine’s Inc.5000 list of fastest growing companies for two consecutive years.

JD Edwards Managed Services - EnterpriseOne & World