jean chappell, ed.d. dean, hps cincinnati state technical and community college -panel facilitator...
TRANSCRIPT
Jean Chappel l , Ed.D.Dean, HPSCincinnat i State Technical and Community Col lege-Panel Faci l i tator
Darrel l L . Smith, M.Ed.Cincinnat i State Technical & Community Col lege
Mike Farrel l , M.Ed.Wright State Univers i ty
Mike ForrestThe Ohio State Univers i ty
SERVING VETERANS IN HIGHER
EDUCATION
OAIRPCINCINNATI STATE
MARCH 20, 2015
Darrell L. Smith, M.Ed.
Manager, Veteran Student Aff airs
Cincinnati State Technical & Community College
PROCESSING SERVICE MEMBERS AND THEIR
FAMILIES
Post 911 G.I. Bill (Chapter 33)Vocational Rehabilitation (Chapter 31)Selective Reserve Montgomery G.I. Bill
(Chapter 1606)Surviving Spouse/Dependents (Chapter
35)Montgomery G.I. Bill (Chapter 30)
CHAPTER OF BENEFITS
Have graduated nearly 100 veterans from our Get Skills to Work Program
Have placed over 70% of those veterans that graduated from the Get Skills to Work Program
Next course is to be combined with Machine Operators Course (MSSC/MO)
GET SKILLS TO WORK
Service members and qualified family members meet each week to discuss how to use their VA educational benefits
Sessions are held at both the Middletown and Clifton Campuses
VA INFORMATION SESSION
Using the old Montgomery G.I. Bill versus the new Post 911 G.I. Bill
Financial aid issues associated with receiving Post 911 G.I. Bill and financial aid
Other additional fees the VA will not pay
FINANCIAL AID AND THE VETERAN
Mike Farrell, M.Ed.
Veteran and Military Center
Offi ce of Institutional Research—Emphasis on Veteran Services
Wright State University
COUNTING STUDENT VETERANS SUCCESS
Currently Over reliance on benefit users
What happens when they fall off
Future: Shift to Student Aff airs Model Must identify all student-veterans and military-connected
Benefit users + former benefit Users + non-benefit users Enrollment management model (still important) Blend more subjective indicators of success
Engagement, satisfaction, sense of belonging, etc. Dissection of data for trends
Age, race, benefit type, etc.
DATA ON STUDENT VETERANS
# of inquiries received # of applications received
(conversion rate) # student accepted
(acceptance rate) # of students enrolled (yield
rate) # of students assisted by
the offi ce or Veterans Center Course Completion Rates Persistence: from semester
to semester Retention: Year-to-year Graduation Rates or
degree/certifi cate completion
A COMPLETE FUNNEL: THE SVA RECOMMENDS
Reduction in Academic Probation Dismissals X Grades Add/Drops
Student performance: Credits attempted vs. completed Aggregate GPA’s (slice by benefits)
Exit InterviewsParticipation in programming (e.g. using tutors;
attending orientation)
ACADEMICS
Reductions: Late fees and money sent back to VA
Customer satisfaction: Consultation SurveysIncrease
Enrollment or FTEFASFA completion
TrackingEnrollment funnelEmergency fund requests
BENEFITS/FINANCIAL
# jobs posted in Student Center
Follow-up after graduation Job attainment Employment/Unemployment rates Satisfaction
# Vets actively enrolled in career database
Engagement in career activities
Social Media Activity – Linked In Groups
CAREER/EMPLOYMENT
Tracking #’sAttendance at all eventsVet Voices interviewsCommunity Service Hours Completed VeteransStudent Veteran Organizations (SVO)
participation/progress Contributions to campus and community
Fundraising$ In-kind donations
COMMUNITY ENGAGEMENT
# of students served: Accu-track
# of students using the Student Center
Printing Usage
Computer Usage
VETERAN AND MILITARY CENTER
1. We must Survey Veteran and Military Connected Students Annually to identify satisfaction with current services and any unmet needs.
2. To explore any indicators that differentiate success rates based on any single or group of identifiable variables.
3. Include qualitative evaluation into the experience of Veteran and Military-Connected students.
4. Explore the decision to attend and leave WSU.
CHARGE
Mike Carrell Assistant Provost & Director
Mike ForrestDirector, Veterans Transition
OFFICE OF MILITARY & VETERANS
SERVICES
Issues facing the University• Growing Number of Military & Veteran Students
– Rising complaints from the cohort
• Lack of Dedicated Resources--Who is the advocate?• Lack of Understanding from Faculty & Staff, but
desire to help• Growing Regulation/Guidance from Federal &
State
University Concern/Desire• Better Serve These Students• Don’t Re-invent the Wheel• Leverage our Strengths and
Current/Previous Efforts• Want to be more Effective and Efficient• Position for the Long-Term
Does This Sound Familiar?
Strategy for Action• How to better deliver Military & Veterans
Services?– Why are we doing this? VITAL !– What do our students want/need?– What external requirements are levied on us?– How do we compare to our peers and in Ohio?
Roadmap to make OSU The choice for Military & Veterans• Academic Success• Build Trust with Veterans, Military,
& Families
Importance of “Why”• Where does this office “sit” administratively?• Who Funds it?• How do we decide Priorities when pulled in
several directions?• What do we do when we don’t have enough
money?• Who will help us or Champion us?
Other Issues• Veteran Lounge
– Co-Locate or Not to Co-Locate / In or Out of the Union/Hub?
– Centralized Location or Better Space?
• Development Balance• Community Involvement
Military & Veterans ServicesNew Office, Expanded Roles• Seamless Benefits Processing• Collaboration on Provided Services within and
outside of OSU• Educate & Train Faculty & Staff• Cut Through Bureaucracy/Red Tape for Students
-- Advocate
Serving Our “Buckeye Military Family”
Provost
VP Student Life Vice Provost / UE Dean
Asst Provost for Military &
Veterans Services
Director Veterans
Transition & Services
Sr Veterans Benefits
Specialist
Veterans Benefits
Specialist
VA-Funded Work Study
Students
Academic Advisor
VP Strategic Enrollment Planning
Counseling & Consultation
University Exploration
VA “Vet Success on Campus” Employee
New Office Construct
Visiting Counselor
Military & Veterans Services
• “We truly believe that no one office should ‘own’ military or veteran students in a university, but rather everyone must, as every entity makes a critical contribution towards their success.”
Future Challenges• Relevancy—How to maintain the “Sea of
Good Will”• Funding
– Lounge Example
• Process/Policy• Regulation/Guidance
Answers• The “Why”• Relationships
– How do we contribute to Your mission and help solve Your Problems?