Airport Services Emirates Airline

Jeannie Fredalene Vargas 1-35 Kimberton Ville, Niog 2 Road, Bacoor, Cavite, Philippines fredalene.vargas@gmail.com|+63917-861-6742

As Emirates Airline continues its expansion and growth, I would like to take this opportunity to be a part of the airline’s growth and work along with its strong airport services team towards achieving excellent results.

Emirates Online Reference: 3363013

Highlights of Qualifications:Bachelor’s Degree in Tourism Substantial experience in airport passenger handling, check-in, boarding & arrivalsExcellent communication, customer service, organizational, and analytical skillsGood grasp of Microsoft Office programsResult-oriented, attentive to details, and able to work under pressure Proactive, flexible, and strong team player

Education:

2011 – BSc in Tourism, Air Link International Aviation College (Summa Cum Laude)2008 – High School Diploma, Camarines Norte State College Laboratory High School2002 – Elementary Diploma, Daet Elementary School

Airport and Customer Service Experience:

Passenger Service Agent – November ’11 to PresentCathay Pacific AirwaysNinoy Aquino International Airport - ManilaManila, Philippines

Provides excellent customer service to all passengers of Cathay Pacific Airways and its codeshare airlines.

Checks Passports, visas and other relevant documentation prior to check-in.

Performs check-in procedures as per Cathay Pacific’s standards. Adhere to all safety and security regulations imposed by the airline &

airport authorities. Ensure on-time departure by providing prompt and accurate boarding

procedures at the gate. Reconciles boarding passes and performs other ad-hoc tasks.

Liaise with Dispatch and Ramp agents and provides updates regarding baggage, check-in & boarding updates including offloaded passengers and other information critical in achieving on time performance.

Airport Services Emirates Airline

Assists Passengers with Special needs such as unaccompanied minors and wheelchair passengers.

On-the-Job Experience:

Passenger Service Agent – July ’10 to March ‘11Asiana Airlines/Gulf AirNinoy Aquino International Airport - ManilaManila, Philippines

Assists the check-in counter, boarding, and arrivals staff. Performs other duties assigned by the Officer-in-Charge which include

back-office tasks.

Human Resource Assistant – April ’10 to July ‘10The Heritage HotelEDSA Avenue, Pasay City, Philippines

Assists the HR specialist in reviewing job applications and shortlists candidates as per the job qualifications & requirements.

Facilitates aptitude, personality, and screening tests during initial assessments.

Performs other clerical tasks such as filing and data encoding.

Seminars/Extra Curricular Activities Attended:

2010Management and Leadership Standard in Aviation Industry (Convention Summit 2010) Philippine Tourism Industry Geared Towards Global Competitiveness Air Transport Economics SeminarCebu, Bohol, Boracay TourSubic-Clark Tour (Philippine Hot Air Balloon Fiesta)Singapore Tour

2009Building Responsive Career Program for Global Competitiveness in Aviation and Related Industry Developing Leaders in Action (Jobstreet Career Congress ’09) First Aid and Safety Workshop Eco-Tourism SeminarSubic-Clark Tour (Philippine Hot Air Balloon Fiesta)Lubang, Occidental Mindoro Eco-TourManila City Tour

2008Civic Welfare Training Service (Basic)Manila City TourCivic Welfare Training Service (Advanced)

PERSONAL DATA

Age : 20Date of Birth : October 2, 1991

Airport Services Emirates Airline

Place of Birth : PhilippinesNationality : FilipinoReligion : Roman CatholicHeight : 5’4”Weight : 101 lbsFather : Juan Villegas VargasMother : Maria Cecilia Fornoles Vargas

REFERENCE:

Mr. Raymundo L. Cocjin

College Director

Air Link Building, Domestic Road

Domestic Airport, Pasay City, Metro Manila

Tel. 851-51-13

Ms. Mercedes Rivera

College Registrar, Air Link International Aviation College

Air Link Building, Domestic Road

Domestic Airport, Pasay City, Metro Manila

Tel. 854-84-85

“Thank you for taking your time to review my resume, I look

forward to meet you for an interview and wish to join your team soon.

Should you need anything else regarding my application, you may call me

anytime or send me an email on the email address specified above.”

Sincerely,

Jeannie Vargas