jeff bowcock - learndirect presentation - master
TRANSCRIPT
learndirect working in partnership
with your business
Jeff Bowcock – Employer Advisor
07584 473 996
About learndirect• learndirect is one of the largest and most successful
vocational training organisations in the UK with over 30
years experience, with national coverage.
• The programmes we offer help staff gain nationally
recognised qualifications, build their skills in a wide range of
occupations, compliment existing training & development.
• We’ve helped over 350,000 people fulfil their career
ambitions through vocational qualifications.
• We train approx. 20,000 Apprentices each year
• Learners who undertake an Apprenticeship on average
earn £2,240 more after learning with us.
What is a National Vocational
Qualification? (NVQ)
• A work based qualification that strikes a balance between
training, study, and work.
• The qualification is a vocational qualification based upon
staff’s existing roles / duties. It helps staff reflect upon best
working practices and understand the business’s needs.
• It will complement any existing in-house training and can
help staff gain new skills, knowledge, & increase levels of
performance.•
• Qualifications are available at intermediate & advanced
levels in; Customer Service, Sales, Team Leading,
Business Admin, Management, IT, Recruitment
Benefits of the Qualifications• Increase skills, knowledge, & performance via practical
experience, demonstrating strengths & capabilities at work.
Mandatory & some Optional units linked to Company goals.
• Staff continue to earn their normal salary whilst gaining a
nationally recognised qualification.
• No cost to staff or employers. Qualifications are Government
funded subject to eligibility, removing the risk of getting into
debt. Each qualifications is worth in excess of £2,500.
• Minimal disruption to staff work / duties. Staff remain in their
normal role and all / most learning takes place at work.
• Progression onto higher level qualifications & help staff earn
UCAS points, to progress onto higher education.
• National Insurance contributions abolished for employer
contributions for apprentices under 25. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/385150/TIIN_2143.pdf
Eligibility requirements
Eligibility criteria for the qualifications are:
• Aged over 16 (no age limit over 16)
• Resided in the UK for the last 3 years
• Working 16 hours or more on average per week
• Not completed / working towards a level 4 or 5 qualification
(Eg Degree, Foundation Degree, HND, HNC)
Components of the Qualification
• Helps staff to reflect, analyse and problem solve everyday situations
• Helps staff understand employment law and other relevant legislation
• Increases confidence by developing staff’s everyday Maths, English & ICT (if applicable)
• Theory
• Practical
• Shows staff understand their job role & how to do it effectively
1 Diploma combines theory & practice.
Mandatory & Optional Units
2 Functional Skills-
English, Maths and ICT
(if applicable-exemptions
apply)
4 (PLTS) Personal
Learning & Thinking
Skills
3 Employee Rights & Responsibilities
Functional SkillsFunctional skills consist of three areas:
(exemptions apply – original certificates required):
English
• Reading
• Writing and speaking and listening
• Formal and informal Communication
Maths
• Number
• Statistics
• Geometry
ICT
• Using ICT- finding and selecting information
• Developing
• Presenting and communicating information
BKSB levels of assessment in;
English, Maths, ICT (if applicable)
BKSB Levels Level 3 quals
(Complete / work towards Level 2 FS)
Level 2 quals
(Complete / work towards Level 1 FS)
Level 3 OK for Level 3 qual OK for Level 2 qual
Level 2 OK for Level 3 qual OK for Level 2 qual
*Level 1 OK for Level 3 qual OK for Level 2 qual
*Entry Level 3 OK for Level 2 qual
Entry Level 2
Entry Level 1
How do we gather the evidence?
Customer Service,
Business Admin, Sales,
IT, Team Leading,
Management,
Retail
Written Assessments (workbooks)
Observations- mainly optional
units
Guided Discussions-
for non knowledge based units
PLTS
(Personal Learning & Thinking
Skills)
ERR (Employee Rights &
Responsibilities)
Functional Skill Exam &
Support sessions
Qualifications to support staff
development & training
• Customer Service – Intermediate & Advanced Level
• Team Leading – Intermediate Level
• Management – Advanced Level
• Business Administration – Intermediate & Advanced
Level
• Sales – Intermediate Level
• IT – Intermediate & Advanced Level
• Recruitment – Intermediate & Advanced Level
Customer Service
Intermediate Level 2 Diploma in Customer Service
Workbooks. Learner Needs Analysis (LNA) provided
Suggested Roles: customer service advisor • customer
service operator • receptionist• service agent • help desk
operative • call centre agent
Advanced Level 3 Diploma in Customer Service
Workbooks. Learner Needs Analysis (LNA) provided
Suggested Roles: customer service supervisor • team leader
• customer service coordinator• customer relationship manger
• client services officer • events coordinator
Team Leading & Management
Intermediate Level 2 Diploma in Team Leading
Workbooks. Learner Needs Analysis (LNA) provided
Suggested Roles: Team Leader • Section Leader • Trainee
Supervisor • Floor manager • Help Desk Leader • Team Co-
ordinator
Advanced Level 3 Diploma in Management
Workbooks. Learner Needs Analysis (LNA) provided
Suggested Roles: First Line Manager • Section Manager
• Assistant Manager • Senior Supervisor
Business & Administration
Intermediate Level 2 Diploma in Business & Administration
Workbooks. Learner Needs Analysis (LNA) provided
Suggested Roles: administrator • business support officer
• receptionist • secretary
Advanced Level 3 Diploma in Business & Administration.
Workbooks. Learner Needs Analysis (LNA) provided
Suggested Roles: personal assistant • business development
executive • legal administrator • administrative officer • project
officer • team leader
Retail
Intermediate Level 2 Diploma in Retail Skills
Workbooks. Learner Needs Analysis (LNA) provided
Aimed at those involved in a range of retail duties.
Suggested Roles: • Retail Sales Assistant • Retail Customer
Service Assistant.
Intermediate Level 3 Diploma in Retail Skills
Workbooks. Learner Needs Analysis (LNA) provided
Aimed at those involved in a range of retail duties at a
supervisory level. 3 pathways; Sales Professional, Visual
Merchandising, & Management
Suggested Roles: • Retail Supervisor • Retail Team Leader c
Sales
Intermediate Level 2 Diploma in Sales
Workbooks. Learner Needs Analysis (LNA) provided
Aimed at those involved in a range of sales duties. The learner
can be in a face to face job or sales on the telephone, either
incoming or outgoing calls.
Suggested Roles: • Field Sales Officer • Inbound or
Outbound Telephone Sales Officer. Customer service
coordinator• customer relationship manger • Client services /
Sales Executive • Events Sales Coordinator • Product Sales /
Promotion Assistant
IT Skills
Level 2 Diploma in IT Skills & Level 3 Diploma in IT Skills
Workbooks. Learner Needs Analysis (LNA) provided
Aimed at those using IT regularly within their job role. Input by
the employer is an important part of this qualification
Designed to cater for the wide range & diversity of job roles, &
to reflect the range and depth of competence required by
people using IT within their role.
Suggested Roles: • IT Support Officer • IT Help-Desk Support
Officer • Software Support Engineer. • IT Communications
Officer
Important information regarding
your Qualification.• The qualification will last for approximately 12 months so
staff need to fully commit to this programme for 12 months.
• Trainer / Assessor will visit once a month & spend approx. 2
hours with staff. Visits arranged in advance & completed in
the workplace. Assessment plan set each month.
• If staff do not have original certificates for qualifications in
Maths, English &/or ICT they will need to complete
Functional Skills assessments. ICT only applies to Business
Admin, Team Leading, ICT and Management qualifications.
• It is important that meetings with the Trainer/Assessor occur
regularly to ensure achievement of the qualification.
Additional Benefits…..
• Assistance Programme: learndirect provide learners
with access to an Assistance Programme if they require it.
This service provides help and support for learners whilst on
programme should they need any assistance.
• NUS Card
The next steps…
• Are you ready to start your qualification?
• Completion of on-line BKSB assessments in English, Maths,
ICT (if applicable) to assess any support required. (approx. 15
mins each). Specific levels required.
• Completion of sign-up paperwork (approx. 30 mins) after on-
line assessments have been completed.
• Completion of a Workplace Risk Assessment with the
Manager.
• A Trainer / Assessor will book in to meet new starters for
their first induction visit, approx. 3 or 4 weeks after sign-up
to; finalise optional units, complete voice recordings, &
check assessment plan, introduce on-line portfolio.
Apprenticeship Levy
Thank you for your time today