jeff schaeffler - marketing strategy client goal: retain customers in fall 2002 our solution:...

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Jeff Schaeffler - Marketing Strategy Client Goal: Retain customers in Fall 2002 Our Solution: Deliver two eDM to Tourism Vancouver members with seasonal offer Results: 28% clickthrough of those who opened the e- Mail. industry ave. is 4.9% (eMarketer 2002) Tourism Vancouver – e-Mail

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Page 1: Jeff Schaeffler - Marketing Strategy  Client Goal: Retain customers in Fall 2002  Our Solution: Deliver two eDM to Tourism Vancouver members with seasonal

Jeff Schaeffler - Marketing Strategy

                                                  

Client Goal: Retain customers in Fall 2002

Our Solution: Deliver two eDM to Tourism Vancouver members with seasonal offer

Results: 28% clickthrough

of those who opened the e-Mail. industry ave. is 4.9% (eMarketer 2002)

Tourism Vancouver – e-Mail

Page 2: Jeff Schaeffler - Marketing Strategy  Client Goal: Retain customers in Fall 2002  Our Solution: Deliver two eDM to Tourism Vancouver members with seasonal

Jeff Schaeffler - Marketing Strategy

                                                  

Client Goal: Generate awareness and interest to drive sales in Fall 02

Our Solution: Create ads by top 6 packages and best rate.

Results: 35 million ad

displays 52,000 visitors 1 to 2% ad

response by Western US

Tourism Vancouver – Ad Campaign

Page 3: Jeff Schaeffler - Marketing Strategy  Client Goal: Retain customers in Fall 2002  Our Solution: Deliver two eDM to Tourism Vancouver members with seasonal

Jeff Schaeffler - Marketing Strategy

                                                  

Client Goal: Generate awareness and interest in Fall 2002 vacations

Our Solution: Re-design rates page.

Results: 8.26% Look to

Book in Nov. was highest in over a year

10,000 visitors in Nov was highest in a year

Tourism Vancouver – Web site

Website After ChangeWebsite Before Change