JEFFREY DESOCIO

(508) 922-1726 jfdesocio@gmail.com

INFORMATION TECHNOLOGY MANAGEMENT

Seasoned Information Technology Leader and Strategic Planner with extensive experience leading technology initiatives in retail, medical care, manufacturing, high-technology, education management and financial services industries. Demonstrated ability to impact the enterprise bottom line and performance through expert alignment of technologies with corporate mission. Built talented teams, continuously providing members with training, support, resources, guidance, and motivation to exceed organizational objectives. Reputation for completing complex, multimillion dollar projects on time and within budget.

Management Competencies:

Service Maturity and ITIL v3 Foundations Certification

Associate Certificate in Project Management

Team Leadership & Development

Budgeting & Procurement Management

System Analysis & Implementation

Enterprise Monitoring Implementation, Data Center Migration & System Consolidation

Project Lifecycle Management including Service Maturity Model

Vendor Management & Technology Licensing

IT Organizational Strategy

PROFESSIONAL EXPERIENCE

SIGNATURE HEALTHCARE (non-profit), Brockton, Massachusetts 2014 – present

Director of IT – Operations June 2014 – present Reporting to the CIO, Signature Healthcare. Responsible for the technical infrastructure, operating system management/standards, Tier 1 & Tier 2 technical support including networking/ telecommunications, data center operations/standards and desktop support across the Signature Healthcare organization. Also responsible for building a resilient and proactive IT Operations organization, including managing my team’s development plans and coaching team members in developing their subject matter expertise and leadership skills.

Implemented both LEAN Balanced ScoreCard and ITIL Best Practices to help streamline IT Operations Processes and measure KPIs to move IT Operations to be a progressive service organization.

Acting as Project Lead for defining and implementing a user provisioning process for a multi-million dollar Meditech 6.1 Implementation.

Acting as Project Lead for Technical Operational Readiness for a large multi-million dollar Meditech 6.1 implementation.

Implementing an Enterprise Monitoring Platform “Whats Up Gold” to proactively administer enterprise infrastructure.

In the process of leading effort to implement a BYOD Policy and Mobile Device Management tool to help secure messaging communications in the Signature Healthcare organization.

PRINCETON REVIEW ($100M in Revenue), Framingham, Massachusetts 2012 – 2014

Director of IT – Infrastructure November 2012 – February 2014 Responsible for all aspects of the technical infrastructure environment supporting Princeton Review web properties and corporate systems. Creating a clear future technology vision focused on business needs, stability and cost effectiveness while ensuring the existing infrastructure is well

supported and maintained. Infrastructure responsibilities encompass customer facing and internal systems, data communications, telecommunications and external and internal customer support.

Built an ITIL framework, streamlining technology management by implementing incident, change, asset and financial management processes. Managing project to implement single help desk using outsourced vendor saving 70% in operating costs in 2014 versus 2013.

Managed large Data Center migration project reducing the number of servers by 75% and saving TPR 60% in operating costs in 2014 versus 2013.

Managed large infrastructure project to implement cloud computing solution for new strategic student portal as well as a hosted solution for legacy applications.

Defined DevOps Release Management Process and Policies, ensuring stable delivery of Princeton Review web applications.

Responsible for managing vendor relationships ensuring they meet the expected service levels of the Princeton Review business. Vendors include telecommunications, data center hosting providers, and various commercial software vendors.

OSRAM SYLVANIA ($2B in Revenue), Danvers, Massachusetts 2011 – 2012

IT Manager – Enterprise Systems & Services September 2011- November 2012 Managed the organization responsible for all enterprise class servers, storage and messaging infrastructure platforms, including IBM, EMC, Dell, Microsoft (Exchange/ OCS) and HP. Was accountable for defining $2 million department and project budgets and identifying and executing continuous service improvement measures with the department.

Managed $1.7 million dollar project to migrate critical SAP and PeopleSoft applications to IBM Power7 platform.

Managed project to replace 250 Tb of Enterprise Storage from three vendors to one vendor, including deciding on new architecture, migration planning and operational readiness.

Managed Global Windows System Consolidation and Upgrade Project totaling 3000+ servers through Virtualization.

Saved $75k in hardware maintenance costs for 2012 fiscal year through vendor negotiation.

Recruited to be on a global project responsible for the strategy and implementation of ITIL Process Management best practices in order to improve technology management service levels.

CONNECTEDU ($50M in Revenue), Boston, Massachusetts 2011 ConnectEDU is a SaaS company offering education and career management services built on cloud computing infrastructure based on the Windows .NET/SQL platform.

IT Operations Manager (contract) June 2011- August 2011 Working for the Chief Technology Officer managing IT Operations, which includes the outsourced Data Center, System Administration and Desktop/IT Support functions as well as building a Quality Assurance process and organization.

Managed the build of a new SharePoint site on cloud infrastructure, which included decommissioning old SharePoint site saving company $24k annually and also led technology tasks for integrating an acquired company's IT infrastructure (phones/ network/ servers) into ConnectEDU environment.

Completed a SAS 70 Technology Audit which including consolidating all Technology Process Documentation into a single binder.

NOKIA ($24B in Revenue), Burlington, Massachusetts 2009 - 2011 Nokia is the world’s largest provider of mobile smartphones and internet services.

Head of Service Transition – Shared Services/Mobile Solutions October 2009- January 2011 Directed team responsible for the transition/ service delivery of all Shared Services applications developed by the Research & Development team to be supported by the Applications Operations team. Responsibilities included the management and coordination of the processes and systems required for the effective transition of application services from R&D through testing and into

production operation. The team consisted of solution architecture, change/release management, project management and system engineering. Also managed the expense budget and headcount for the USA Cost Centers.

Built a service transition organization from the ground-up to help support all shared data services, including the development, training, performance management, reviews and recruiting for up to 15 subordinates.

Promoted within eight months, taking on additional responsibilities managing service transition in Identity Management and Digital Commerce in addition to Shared Data Services.

Delivered several key data services infrastructure platforms, working in a highly matrix global organization, which consolidated and integrated Mobile Solutions data across the enterprise resulting in lower operational expenses for software licensing.

Delivered first customer integration policy for Nokia Mobile Solutions Shared Services which streamlined bringing new customers on-board to integrate with Nokia Shared Services such as the Shared Data Platform, the Nokia Purchase Experience and Virtual Content Management.

FRESENIUS MEDICAL CARE NA ($15B in Revenue), Lexington, Massachusetts 2007-2009 Fresenius Medical Care is the world's largest integrated provider of products and services for individuals undergoing dialysis.

Director of Technical Services – Information Technology August 2007- May 2009 Directed an organization consisting of the UNIX /Storage Technology and Data Center Operations teams with staff located in Massachusetts and Tennessee. Technologies supported include HP-UX, Solaris, HP XP Disk Arrays and Oracle Application Server running at three data center facilities in the Boston and Nashville areas. The organization is built around ITIL best practices. Other responsibilities include budget management, vendor management, service level management and implementing team synergies between two UNIX organizations.

Lead internal staff of 18 with full P&L responsibility. Accountable for $4M budget, oversight of technology initiatives across the products and services divisions of FMCNA.

Established operational and 3-year technology road maps for large scale UNIX and Storage infrastructure.

Implemented first Service Level Agreement at FMCNA between UNIX team and key application team.

Implemented an Enterprise Monitoring Platform “Solarwinds” to help proactively managed a large distributed enterprise infrastructure.

Co-developed the first Change Management process at FMCNA to help with communication, maintain SOX compliance and avoid unplanned production outages.

STAPLES ($24B in Revenue), Framingham, Massachusetts 1999-2007 Inventor of the office superstore concept with 2,500 retail locations worldwide and $28.2B in annual sales revenues.

IS Manager – Systems Engineering June 2003- August 2007 Directed team of 6 middleware system engineers to achieve strategic objectives. Orchestrated multi-tiered infrastructure solution integrating retail, e-commerce, mail-order, and contract sales applications. Coordinated resource planning and management, provided oversight for middleware

implementation, developed project policies, and authored standards documentation. Managed $5M budget, including employee compensation, outsourcing expenses, and capital expenditures. Liaised with software vendors, overseeing procurement and licensing. Fostered outstanding teamwork through mentoring, performance management, and employee development initiatives.

Drove rapid expansion of support capacity, managing 25-fold increase over 4 years utilizing Apache, Weblogic, and Websphere middleware to integrate more than 200 new applications.

Achieved on time, under budget completion of several re-platforming projects, including Staples.com website, order entry, warehouse management, and retail store applications.

Contributed $200K annual savings through skillful divestiture of obsolete hardware and software.

Added three new team members and facilitated promotions of five engineers through strong team leadership and engagement.

Designed innovative path-to-production process to efficiently manage development of WebSphere applications.

Spearheaded key server provisioning and infrastructure monitoring project.

Recognized by organization for outstanding leadership with TeamCare awards in 2004 / 2007.

UNIX Systems Administrator 1999-2003 Recruited to build IBM SP AIX/DB2 infrastructure for Enterprise Data Warehouse, serving as chief hardware architect. Oversaw UNIX system performance monitoring and maintenance, file systems, and security. Directed all system planning, including capacity management, hardware and software migrations, upgrades, release scheduling, and coordination with other technical groups. Managed all vendor relations. Mentored junior system administrators.

Key contributor to the success of Stapleslink website migration from Microsoft.net to IBM WebSphere.

Key contributor to the success of the re-platform of the Staples.com website platform to IBM WebSphere.

Created resilient patch maintenance process for AIX, HP-UX, and Sun platforms.

PRIVATE HEALTHCARE SYSTEMS 1997-1999, HANOVER INSURANCE 1991-1997

EDUCATION

NORTHEASTERN UNIVERSITY, Boston, Massachusetts Bachelor of Science, Computer Engineering Technology (cum laude)