jenn b integrating techw_admin tasks apr22_2010pptshowcase
DESCRIPTION
JennBCapstoneShowcasePPTspring2010TRANSCRIPT
Integrating Technology with Administrative Tasks
Jennifer BabcockApril 28, 2010
What was the problem?
Outdated technology Purchasing, e-mail, payroll
Lack of reference materialsLack of accessibility to informationFew subject matter experts
Verna’s stone tabletsWhere to start?
Purchasing system
The Gap
Technical skills Digital immigrants and Digital natives
Access to information in a 2/7 operation Who? When? How?
Theoretical Perspective
Andragogy Adults are self-directed learners Take responsibility for own learning Need to apply learning immediately Task focused Seek out knowledge
when needed
Intervention
Interactive computer based tutorials Three versions:
Evaluation
Identified group to evaluate 30 employees
24 responses Varied experience levels Distribution On-line survey evaluation
tool
Results
100% can now successfully complete on own71% “much more comfortable”100% would recommend to
othersPre and Post
Pre: 54% required assistance Post: 92% indicated now handle
independently54% prefer quiz format
33% typed instructions 13% without quiz
Lessons learned
Human factor Change management
challengePeople want and need tools and informationTechnical issues
Placement System functions
No assumptions Assessment is vital!
Thank you!To all that have supported me both
professionally personally over the past three years.
I would not be here without you.