MANAGERC O M M E R C I A L | R E S I D E N T I A L | R E L A T I O N S H I P M A N A G E M E N T

Property management leader with well-developed skills in the complexities of both commercial and residential property management, adept at juggling multiple projects and working toward customer satisfaction.

Articulate communicator skilled in training and developing cross-functional teams and in building client relationships.

Proven planner with excellent organizational skills aimed at efficiency, quality, and meeting client needs.

Team Training and Development Conflict Resolution Resident Retention Budget Development and Oversight Financial Reports Fair Housing Laws

PROFESSIONAL EXPERIENCE

MONUMENT REAL ESTATE SERVICES, Miami, FL January, 2016-PresentAREA MANAGER

Directly manage a team of 10, mentor for all South Florida properties. Reviewed market trends within the South Florida area to establish methods to assure high occupancy and revenue. Handled conflict resolution with clients working toward a satisfying response on all concerns. Responsible for assisting in 5 recent takeovers due to purchases or change in ownership in Miami, Tamarac, and

Hollywood. All project management for 94 units of total rehab including major and minor CapX in Miami, FL. Corporate training for new employees including; manager17, assistant mangers, leasing agents, and maintenance. Responsible for direct owner reporting on a weekly and monthly basis. Reviewing month end financials. Recent achievements have been managing a full rehabilitation keeping occupancy over 80% while increasing NOI.

Bringing a recent acquisition from low 90% occupancy to 100% preleased within 90 days of takeover while increasing rents by over $250 per unit.

FRIEDMAN MANAGEMENT GROUP, Indianapolis, IN September, 2015-January, 2016AREA MANAGER

Promoted to Area Manager with a portfolio of just under 800 units within the northern Indiana region. Handled all aspects of portfolio management including budget preparation and tracking, financial reports, weekly and

monthly reports to owners and management company. Identified employee needs to facilitate team building and training. Reviewed market trends within the northern Indiana area to establish methods to assure high occupancy and revenue. Handled conflict resolution with clients working toward a satisfying response on all concerns.

MULTI-SITE COMMUNITY MANAGER (APRIL, 2015-SEPTEMBER, 2015) Directed all aspects of property management for multi-site housing included in portfolio of 446 units. Supervised leasing procedures, rent collection, eviction proceedings, and staying in compliance to the most current Fair

Housing laws. Led employee development including interviewing and hiring, payroll, team building, employee education and training,

and termination processes. Developed weekly and monthly reporting to the management company leadership and owners. Data entry and maintaining all areas of property budgets. Created an environment of encouragement for new employees handling multiple properties by establishing training and

mentoring to build professional development. Coordinated policy reviews and rent special management to encourage resident retention.

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JENNIFER L. BARNETTJENNIFER L. BARNETT7400 Stirling Road, Apt 116.7400 Stirling Road, Apt 116.

Hollywood, FL 33024Hollywood, FL 33024765-242-5004765-242-5004

jenbarnett71@gmail.comjenbarnett71@gmail.com

Managed all activities related to large projects such as rehabilitation of both interior and exterior of property including carpet replacement, electrical upgrades and replacements, plumbing upgrades and replacements, roof replacements, and major repairs to structure.

SUMMERS PLUMBING, HEATING, AND COOLING, INC., Noblesville, IN May, 2014 – April, 2015CUSTOMER SERVICE AND DISPATCH MANAGER

Led an office staff team of 11-13 employees in front office support and organization. Supported a team of over 100 field employees who were HVAC technicians, plumbers, and sales teams. Supervised the interviewing and hiring activities as well as terminations. Acted as liaison with the general managers of nine centers to quickly resolve customer concerns and conflict. Audited the phone calls between field employees and dispatchers to ensure great support and customer service for both

internal and external employees by addressing any issues. Designed and conducted all customer service and dispatch reviews. Researched and implemented the most up-to-date customer service education programs.

BARRETT & STOKELY, Frankfort, IN 2002-2012, May, 2013 – May 2014SENIOR PROPERTY MANAGER

Directed all activities of property management for a multi-unit housing along with two additional properties. Managed leasing procedures and questions, rent collection activities, eviction proceedings, and stayed up-to-date on Fair

Housing Laws. Acted as human resources person for employee interviewing and hiring, payroll execution, team development and

training, and terminations, Coordinated data entry and documentation for all areas of property budgets. Compiled weekly and monthly reporting to the Management Company and owners. Identified professional development and mentoring opportunities for employees. Organized schedule and task list for large project management.

EDUCATION AND TRAINING

Bachelor of Science, Business ManagementPENN FOSTER COLLEGE, Scottsdale, AZ

Projected Graduation: 2017

Certified Property ManagerProjected Completion December, 2016

Course: Grace Hill Property Management

Fair Housing Law training, 2002-2016

Software training: Yardi, Onesite, & Entrata

COMMUNITY SUPPORT

Created and operates Rolling for a Cause Corvette, a fundraising and education program for breast cancer awareness.

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