‍‍Jennifer‍L‍Hill700‍Honeysuckle‍Drive,‍Harrisburg,‍SD‍57032 | (605)999-1173 | hill.chris.jenn@gmail.com

EducationMASTER | 2009 | UNIVERSITY OF SIOUX FALLS

· Major:‍Business‍Administration

BACHELOR OF ARTS | 2006 | UNIVERSITY OF SIOUX FALLS

· Major:‍Public‍Accounting

· Major:‍Business‍Administration

Skills & AbilitiesMANAGEMENT

· Providing‍coaching‍and‍performance‍feedback.

· Recruiting‍and‍hiring‍new‍staff.

· Improving‍performance‍and‍compliance‍of‍staff‍by‍working‍through‍formalized‍performance‍improvement‍plans.‍

SALES

· Building‍strong‍relationships‍with‍Key‍Agents‍to‍grow‍their‍business.‍

· Looking‍for‍pockets‍of‍business‍and‍new‍opportunities.‍

COMMUNICATION

· Thorough‍written‍and‍verbal‍communication‍skills.‍

· Strong‍trainer‍and‍presentation‍skills.‍

LEADERSHIP

· ‍Involved‍in‍the‍community‍through‍volunteerism.‍

· Approachable‍for‍questions‍by‍co-worker‍and‍staff.‍

· Dependable‍and‍accountable‍for‍additional‍tasks‍and‍duties‍as‍assigned.

· Graduate‍of‍Leadership‍Sioux‍Falls‍Program,‍Group‍29‍–‍May‍2015

ExperienceUNDERWRITING SERVICES MANAGER | CNA SURETY | 2013-PRESENT

· Manage‍Customer‍Service‍Associates‍by‍providing‍coaching‍and‍feedback,‍monitoring‍staffing‍needs,‍maintaining‍Service‍Level‍Standards,‍as‍well‍as‍looking‍for‍improvements‍and‍efficiencies‍for‍our‍Call‍Center‍Staff.‍

· Recruiting‍new‍staff‍members‍through‍review‍of‍resumes,‍applications,‍and‍interviewing.‍

· Provide‍coaching‍to‍staff‍with‍performance‍improvement‍needs.‍

SURETY UNDERWRITER | CNA SURETY | 2008-PRESENT

· Promoted‍to‍Underwriting‍Specialist‍in‍2010‍and‍Underwriting‍Consultant‍in‍2012.‍Currently‍performing‍at‍an‍Exceeds‍Rating‍as‍an‍Underwriting‍Consultant‍in‍addition‍to‍Underwriting‍Services‍Manager‍responsibilities.‍

· Risk‍analysis,‍including‍in‍depth‍financial‍statement‍review‍as‍well‍as‍business‍and‍personal‍credit.‍Use‍various‍ratio‍analysis‍to‍determine‍financial‍qualifications‍for‍bonding.‍

· Provide‍strong‍customer‍service‍through‍quality‍written‍and‍verbal‍communications‍with‍customers.‍

· Provide‍assistance‍to‍co-workers‍and‍customers‍as‍an‍expert‍in‍my‍area.‍Approachable‍by‍co-workers‍and‍staff‍for‍questions.‍

· Review‍agent‍proposals.‍This‍review‍includes‍cost-benefit‍analysis,‍claims‍review,‍and‍profitability‍determination.‍

· Assist‍with‍researching‍and‍developing‍new‍bond‍requirements.‍Working‍with‍Senior‍Management‍on‍revising‍underwriting‍opinions,‍rates,‍and‍procedural‍changes‍associated‍with‍maintaining‍underwriting‍philosophy‍and‍appetite.‍

· Leadership‍through‍involvement‍with‍special‍projects.‍Responsible‍for‍organization,‍preparation,‍review,‍and‍implementation‍of‍bond‍forms.‍Also‍includes‍working‍with‍municipalities‍and‍other‍governmental‍entities‍on‍form‍preparations‍and‍requirement‍clarifications.‍

· Experience‍with‍various‍aspects‍of‍large‍technology‍based‍projects.‍This‍includes‍serving‍as‍Business‍and‍Requirements‍Lead,‍Subject‍Matter‍Expert,‍Change‍Champion,‍Trainer,‍and‍Tester.‍Also‍have‍a‍working‍knowledge‍of‍the‍project‍cycle‍as‍well‍as‍writing‍and‍reviewing‍business‍requirements,‍detailed‍design‍and‍testing‍documents.‍

· Assist‍with‍various‍Change‍Management‍Activities.‍Prepare‍and‍deliver‍various‍testing‍and‍training‍sessions.‍Measure‍content‍retention‍through‍unique‍and‍engaging‍methods.‍Involved‍in‍gauging‍progression‍of‍staff‍through‍change‍process.‍

ACCOUNTANT I | CNA SURETY | 2008-PRESENT

· Performed‍financial‍statement‍preparation,‍compliance‍analysis,‍tax‍filings,‍and‍general‍daily‍accounting‍processing.‍This‍included‍in‍depth‍use‍of‍Microsoft‍Excel.‍

STAFF ACCOUNTANT | VERN EIDE CHEVROLET BUICK GMC | 2005-2006

· Handled‍daily‍accounting‍practices,‍including‍review‍of‍deposits,‍verification‍of‍accounts‍payable,‍and‍assisting‍with‍month‍end‍processing.‍

· Reviewed‍balance‍sheet‍account‍schedules‍to‍ensure‍proper‍accounting‍for‍vehicle‍sales,‍warranty,‍and‍insurance‍plans,‍as‍well‍as‍service‍and‍detail‍sales.‍

· Prepared‍financial‍statements‍on‍a‍monthly‍and‍quarterly‍basis.‍

· Provided‍quality‍customer‍service‍through‍one-on-one‍customer‍interaction,‍fielded‍telephone‍calls,‍and‍managed‍cashier‍related‍duties.‍

REGISTRATION CLERK AND SECRETARY | SANFORD USD MEDICAL CENTER | 2003-2006

· Responsible‍for‍patient‍registration.‍Provide‍high‍quality‍and‍precise‍patient‍information‍which‍includes‍obtaining‍each‍patient’s‍personal‍and‍insurance‍information.

· Performed‍coding‍and‍billing‍as‍well‍as‍tracked‍various‍department‍inventory‍and‍quality.‍Ensured‍proper‍billing‍for‍each‍procedure‍performed.‍

· Worked‍directly‍with‍patients,‍nurses,‍and‍doctors‍to‍provide‍quick,‍quality‍customer‍service.‍Also‍worked‍with‍patient‍scheduling.‍

Volunteer Activities

SIOUX EMPIRE UNITED WAY

· Have‍been‍involved‍with‍the‍United‍Way‍since‍2004‍as‍the‍Assistant‍Employee‍Campaign‍Manager,‍Employee‍Campaign‍Manager,‍Campaign‍Consultant,‍and‍Employee‍Gifts‍Division‍Chair.‍

ECHO COMMITTEE MEMBER

· Volunteered‍with‍various‍fundraising‍activities‍including‍Project‍Linus,‍Any‍Soldier,‍Children’s‍Home‍Society,‍Food‍Pantry,‍company‍picnics,‍and‍other‍employee‍activities.‍

HARRISBURG UNITED METHODIST CHURCH

Page‍2

· Involved‍on‍various‍committees‍and‍as‍a‍Sunday‍School‍Teacher‍since‍2008

VOLUNTEER INCOME TAX ASSISTANCE (VITA)

· Prepared‍and‍filed‍simply‍individual‍tax‍returns‍for‍individuals‍within‍the‍community.

Page‍3