JENNIFER HILL (615) 491-3808 ~ jendhill318@gmail.com ~ www.linkedin.com/in/jendh

Operations, Strategy and Continuous Improvement Manger at Fortune 100 Company with expertise in leading full range of management initiatives. Proven ability to direct diverse teams and multi-million dollar budgets. Possess excellent troubleshooting and analytical skills in a fast-paced technical environment, resulting in significant cost savings and bottom line improvement, while cultivating efficacy in cross functional teams. Amicable, tenacious, and goal oriented with strong communication skills and the capability to motivate professionals and maximize levels of productivity. Executive MBA from Vanderbilt University and Bachelors of Science in Mechanical Engineering from Tennessee State University. Expertise in:

• New Product Development • Customer Focus • Team Management and Diversity

• Operational Efficiencies • Benchmarking • Forecasting and Budgeting

• Product Management • Market Research • Mentoring

PROFESSIONAL EXPERIENCE Nissan North America, Inc. - Smyrna, TN

2006-Present

Leading Fortune 100 Automotive Manufacturer. Smyrna facility is 2014 largest US automotive producer, employing over 7000 team members. Manager -Process Engineering, 2012 –Present Designed and implemented a 20 person control team that improved customer satisfaction above 50% in one year. Identified the key performance indicators and correlated customer satisfaction with incident rate reduction which resulted in a new corporate standard and benchmark facility.

• Promoted to develop Process Control Strategies and implementation for Smyrna facility. Liaison between design engineering, manufacturing and external vendors regarding statistical process control and validation.

• Develop and implement quality management strategies around Quality Variation Characteristic Control and key manufacturing processes in Trim and Chassis, Body Assembly, Stamping and Press and Plastics Assembly Plants.

• Lead GDM-WEB, statistical database, implementation for Smyrna, TN and Canton, MS facilities. • Develop strategies and capital project requests to support in-line measurement and data acquisition

equipment for Trim and Chassis and Body Assembly. • Develop annual objectives for process control team and support Kaiseki team members to aid

Customer Service Teams and Hoshin Kanri Targets. Infiniti Performance Evaluation System Smyrna Plant Lead, 2013-Present Led Nissan’s cross functional team to 200% improvement toward Global quality initiative by implementing kaizen activities supporting defect reduction, containment process and employee skill improvement.

• Develop strategic plan and lead senior management to meet key performance indicators focusing on customer satisfaction with 200% improvement in fiscal year 2014.

• Coordinate and lead cross functional activities with Canton, MS and Japan counterparts. • Benchmark best manufacturing practices regarding neighboring Nissan manufacturing facilities,

external venders and Original Equipment Manufacturers. • Report strategy, progress, and forecast to executive management on bi-weekly basis.

Nissan Trim and Chassis New Model -Process Engineering, 2006-2012 Implemented and maintained $1M database, bridging the communication gap between engineering, quality and manufacturing departments.

• Developed and managed Quality Assurance Level audit procedures. Developed and conducted plant wide virtual and physical training on new Quality Variation Characteristic Control Initiatives.

• Developed and issued proposals to design regarding innovative ideas for new models or necessary changes for chronic daily shop floor concerns. Participated in New Model Equipment development, buyoff and installation for 2013 Infiniti JX.

2   JENNIFER  HILL  

SATURN – Spring Hill, TN 2005 – 2006 Service Parts Engineer Responsible for the management of part change activity for Saturn Service Parts Operations.

• Provided information such as part number de-proliferation, past model tooling issues, special vehicle and interim major design changes as well as launch information.

• Developed service plans for past model products/platforms. INNOVATIVE COMPUTING CORPORATION – Brentwood, TN 2004 – 2005 Software Analyst Supervised support call volume as well as provided training to new clients using AS400 operating system.

• Rewarded for productivity in minimizing case load. • Worked efficiently and effectively in a self-motivated, multi-task environment.

EDUCATION VANDERBILT UNIVERSITY – The Owen Graduate School of Management, Nashville, TN Executive Master of Business Administration, 2015 TENNESSEE STATE UNIVERSITY – College of Engineering, Nashville, TN Bachelor of Science in Mechanical Engineering

AFFILIATIONS AND COMMUNITY INVOLVEMENT

• Tennessee Titans Cheerleaders Game Day Operations Assistant and Alumnae Co-chairperson • 2015 Nissan Multicultural Business Team Vice President. • 2012 NNA Quality of Management Ambassador Award - leadership roles outside of the company

to promote key skills and career opportunities that are vital to our operations • 2010 Leukemia and Lymphoma Society Women of the Year Nominee raising over $21,000 • Church Dance Ministry Leader: Leader of 100+ children. Co-coordinator for Back to School

Production for 10,000+ Audience • 2007 Tennessee Titans Pro-Bowl Cheerleader representative