jennifer wilson's (the project factory) presentation at mumbrella's health & wellness...

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Page 1: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit
Page 2: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

THE PROJECT FACTORY ARE INTERACTIVE STORYTELLERS.

WE CREATE COMPELLING, INNOVATIVE DIGITAL EXPERIENCES USING MULTIPLE PLATFORMS, WORLD CLASS CONTENT AND CUTTING EDGE TECHNOLOGY.

Page 3: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit
Page 4: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

MARKETING HEALTH APPS

The best health apps market themselves (but awareness definitely helps!)We know that if you build it – they won’t necessarily come….

But if you build it beautifully, effectively and get the balance just right – once they come, they will bring others with them.

Factors which help:Ø Beautiful design: playful, friendly and aimed just right for the market you wantØ Effective ‘nudges’ at the right time to remind and assist themØ Deep personalisation: tailor it totally about themØ Community spaces inside the app: get people talking to (and helping) each otherØ Fun ‘factoids’ that provide pop science, easy learning and useful informationØ Responsiveness to comments: listen to and respond to what they wantØ And above all – if it works for them (and you don’t always get that right…) keep at it

Page 5: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

CHECK UP GP

Mobile Responsive QuestionnaireA quiz is a gamified survey.

By using interactive elements, playful responses and ‘surprise and delight’ – we got young adults to tell us about their life and lifestyle – including risky behaviour, bullying, self harm, body image, drug use etc.

The results were incredible for both parties – patients provided more (honest) information and expected of better outcomes

Page 6: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

MY QUITBUDDY

iOS, Android & WindowsThe Project Factory were commissioned to build an app for the Australian National Preventative Health Agency (ANPHA –now part of the Department of Health) to help people stop smoking. The only brief was ‘make it effective’.

We apply principles of personalisation, tailoring, game dynamics and mechanics – creating an app since assessed as the single most effect tool to assist in the journey to being smoke-free.

Page 7: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit
Page 8: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

MY QUITBUDDY

Specific featuresHigh degrees of personalisation (body image); Movement (spinning counters); Relevant interventions (alerts and notifications – links to science, facts etc), Goal setting (including images of family etc)

By apply principles of personalisation, tailoring, game dynamics and mechanics – we created an app which has been assessed as the single most effect tool to assist in the journey to being smoke-free. With over 800k downloads, the app has touched around 25% of Australia’s smokers.

Page 9: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

MY QUITBUDDY

Each new release built on the last, usually with the addition of community requested features, almost always around higher degrees of personalisation (the exact time you quit; the actual cost of cigarettes) as well as ‘personal best’ to bring in a sense of competition (against yourself and your previous best ‘smoke-free’ record).The project included a sophisticated reporting system giving details on the demographics of app users (allowing the success of marketing campaigns to be determined) as well as success in the goal of help people become smoke-free.The community forum within the app (now self moderated) has thousands of people share tips and respond to each other.

Page 10: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

IMPROMY – MEAL TRACKING, RECIPES AND TRACKING

iOS, Android and client management toolsAfter being involved with clinical trial with CSIRO & Probiotec that proved how successful the Impromy meal replacement could be for sustained weight loss, TPF then expanded this to create a commercial release.

The app includes reminders and alerts to add weight entries, recipes from CSIRO which can be favourited and rated by the user and light touch gamification (medals and awards) to add interest. Back end tools to allow the easy tacking of app users against their pharmacy registrations to build a full profile of each user and allow local support.

Page 11: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

MARKETING HEALTH APPS

Some key learnings

Ø Public awareness helps. MQB: bus shelters, bus sides etcØ Playful executions can get attention (Summernats Burnouts? Perfect for My QuitBuddy!)Ø Tapping into key events (for example: New Year’s Resolutions, get slim for summer etc) work!Ø Targeted advertising for specific communities, notably where there are specific features or benefits for themØ People forgive you quickly – if the fundamentals are rightØ Don’t pester people – it might be for their good, but be respectful of their timeØ Look at your numbers, regularly: Your audience will tell you if you get it right – listen to themØ Marketing might generate downloads, but quality and getting it right generates use and retention

Page 12: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

MARKETING HEALTH APPS

Page 13: Jennifer Wilson's (The Project Factory) presentation at Mumbrella's Health & Wellness Marketing Summit

Jennifer Wilson0414 59 58 [email protected]