Jeremy G S Oliver

Based in Croydon, Surrey; flexible on the next work location

Home: 0208 656 1056 Mobile: 07855 833 401 E-mail: jeremy@bluejayspc.co.uk

PROFESSIONAL ATTRIBUTES

Versatile, self-motivated technical professional with transferable skills acquired within customer-facing roles for business and administrative processes. Adapts rapidly to new and fast-paced environments, demonstrates a “can do” approach to tasks, establishes requirements and builds robust solutions. Seeking a network installation and support role, utilising expertise at a forward-thinking enterprise with opportunities for career progression.

CORE COMPETENCIES and ACHIEVEMENTS

Strong team player who also worked at an optimal level on own initiative in client-facing roles. Consistently employed a friendly, positive attitude allied to excellent attention to detail and prioritisation of allocated assignments.

Passionate about technology, kept abreast of IT and technical innovations. Investigated

then resolved software and hardware issues, installed equipment and software, and completing Cisco training.

Employed technical acumen at American Express when installing and supporting network infrastructure worldwide. Experienced at working with wired and wireless connectivity, ghost imaging, Cisco and other devices.

Articulately interfaced with personnel, investigated and analysed issues, developed resolutions or escalated as required. Built first-class business relationships with both internal teams and external service providers.

Demonstrated technical abilities as a Freelance consultant who developed new websites for a portfolio of commercial and private customers. Removed viruses, recovered data and traced malicious e-mail via headers and DNS lookup.

Successfully de-commissioned equipment in Madrid and Paris for American Express in a self-employed capacity. Arranged transport to the UK for hardware that included high -end security PCs containing CCTV images.

CAREER HISTORY

11/2012 – Present Service Desk Analyst Updata Ltd

Worked as 24x7 NOC operator for Updata Ltd, managing and monitoring public networks for County Councils, police/fire/ambulance stations and schools nationally.

Managed and configured CPE’s and DSLAM’s for SHDSL connections on Zhone, Adtran and Actelis platform’s.

Managed/monitored high priority tickets for site and network outages.

Troubleshooting of network and site connectivity.

Setup of new sites on DSLAM’s, adding to Solarwinds for Network monitoring and NCM for saving the latest Cisco running configuration.

Faulting out BT EFM/Fibre lines to BT and other vendors.

Maintained and developed relationships with clients and 3 rd parties on a daily basis.

Close working relationships with Updata field engineer’s.

09/2004 – 10/2012 Network Technician American Express, self-employed

Worked as a contractor for Foreign Exchange department in Blackfriars, assigned to a European project team.

Assisted the Project Manager, set up then shipped out machines, and carried out mission-critical changeover.

Opened new international locations across Europe at sites such as Rome, Madrid and Paris, introducing new products.

Key member of a project to analyse and resolve issues with Western Union for a web-based payments system.

Employed outstanding analytical abilities to ensure that projects continuously met tight timeframes.

Gathered requirements, built ghost images for workstation/ server, installed configurat ion and gained sign-off.

09/2004 – 10/2012 IT Consultant Freelance

Utilised technical acumen to repair PCs and laptops, maintaining network connectivity and removing viruses/malicious software.

Completed numerous website design and build projects for a range of SME clients, which included web hosting.

Recovered data from damaged/deleted partitions on hard drives, upgrading hardware and software products.

09/2003 – 09/2004 Cashier The Sportsman, London

Worked in a busy casino environment with pressure to ensure compliance to the UK Gambling Act.

Counted daily takings, re-stocked fruit machines, cashed in/out for clients and managed daily financial assets.

1993 – 06/2003 Network Support Analyst American Express, UK

Monitored EMEA SNA networks 24/7 with main hub in New York, remotely supporting Cisco routers/interfaces with escalation to third line support.

Up to 1993 Bureau Supervisor / Cashier American Express, global

Cashier / Supervisor Thomas Cook, UK/RSA

Forex Clerk Barclays Bank, RSA

PROFESSIONAL DEVELOPMENT

Ongoing: CCNA: Cisco Certified Network Associate – self-study

2002 ICND (Interconnecting Cisco Network Devices) – Cisco; IGX network management overview – Cisco

2000 – 2001 Java for non C programmers – QA; Unicenter TNG – Computer Associates;

Introduction to TCP/IP for Open Networking – WDR; e-Business, SNA Introduction – both with IBM

1998 – 1999 Introduction to Datacomm & Networks – Learning Tree International; Windows NT4.x – Compumaster; MS Access and Excel courses

1997 Interpersonal skills – Fielden-Cegos; IBM Aix 4.2 Administration – IBM; Introduction to Java Sun Microsystems

Education: University entrance exam – Studywell College, Johannesburg; Matriculation Certificate – Sandown High School, Pretoria

TECHNICAL SKILLS

Networks: Installed and configured Cisco servers and routers; routing protocols; Wireless routers; cabling – Cat 5; ADSL; broadband; security; CCTV systems; peripherals

Software: Active Directory – users/mailboxes; Exchange Server; MS Office tools; Adobe – Dreamweaver, Fireworks; QuickBooks; MySQL database; HTML; Flash; Joomla!; Wordpress; PHP; Apache

Other IT: Desktop and printer support; fault finding and root cause analysis

Soft skills: Trained individuals; presentations; online / off-line communication

OTHER DETAILS

Interests: Swimming; walking; playing guitar; DIY projects; current affairs. Passionate about anything film-related and African Wildlife.

Personal: British with clean driving licence; excellent references available

Full SC clearance (Expires July 2025).