jeriel_wallmart

8/9/2019 Jeriel_WALLMART

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2008 FORTUNE Most Largest Corporation2008 FORTUNE Most Largest Corporation

Reported by: Jeriel D. Igloria


2/17

Board of Directors

From left to right:

Roland A. Hernandez, Aida M. Alvarez, Dr. James I. Cash, Jr., Roger C. Corbett,

Christopher J. Williams, David D. Glass, Jim C. Walton, M. MicheleBurns, James

W.Breyer, H. Lee Scott, Jr., Allen I. Questrom, Douglas N. Daft, Linda S. Wolf and

Jack C. Shewmaker


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H. Lee Scott

President and Chief

Executive Officer

Rob WaltonChairman of the Board of Directors

Wal-Mart Stores, Inc.

Wal-Mart - strong, successful andwell positioned for today

GainingMomentum,

Making aDifference,

BetterPositioned


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Culture

How they treat each

other?

Its their special way of

doing business.

Its what makes them

one of the world's

most-admired

companies.


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Culture

Grass Roots Process

3 Basic Beliefs &

values 10-Foot Rule

Open Door

Servant Leadership

Teamwork

Wal-Mart Cheer

Sundown Rule


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Grass Roots ProcessGrass Roots Process

Listen to your

associates. Theyre the

best idea generators.


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Basic Beliefs & ValuesBasic Beliefs & Values

Striving forExcellence

Servant Leadership

Open Door

Accountability

Open Communications

People Development

Trust

Humility

Caring

Teamwork

EmpowermentConfidentiality

Listening

Diversity

3 simple things that make us great3 simple things that make us great

Respect for

the Individual

Service to our

Customers

Friendly Atmosphere

Pleasant Shopping

Experience

Every Day Low Prices

Aggressive Hospitality

Sundown Rule

Satisfaction GuaranteedSense of Urgency

The 10-foot Rule

Community Minded

Quality Always

12

3Continuous ImprovementDissatisfaction with the Status

Quo

Results Oriented

Integrity Always!

Competitive SpiritSustainability

Failure Allowance

Risk-taking Encouraged

Expense Control

Change Agents

Compliance with the Laws


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10-Foot Rule10-Foot Rule

"I promise that whenever I

come within 10 feet of a

customer, I will look him

in the eye, greet him,

and ask if I can help

him."

One of our secrets to customer service.One of our secrets to customer service.


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Open DoorOpen Door

Through ouropen door policy,

associates are free to share

suggestions, ideas, and voice

concerns. Whether its help with aproblem, guidance or direction, or

simply getting an answer to a

question.

The door is always open.

The door is always open.

OPEN COMMUNICATION is noted critical

to understanding and meeting

associates and customers needs.


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Servant LeadershipServant Leadership

It's more important than ever that we develop leaders who

are servants, who listen to their partners (their associates)in a way that creates wonderful morale to help the whole

team accomplish an overall goal,

Effective

leaders dont

lead from

behind adesk.

Effective

leaders dont

lead from

behind adesk.

- Sam Walton


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TeamworkTeamwork

Respect for the IndividualService to Our Customers

Striving for Excellence

Our Three Basic BeliefsOur Three Basic Beliefs

Open door policyAssociate opinion surveys

Focus groups

Open CommunicationOpen Communication

We help each other best serve

our customers

We each have an opportunity to

do something great for the

team

Mutual SupportMutual Support We look for and expect the best inothers

We anticipate that everyone wants tobe successful and we always looks

for ways to improve

Our shared diversity is one of our

greatest strengths

Mutual RespectMutual Respect


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Wal-Mart CheerWal-Mart Cheer Give me a W!Give me anA!

Give me an L!

Give me a squiggly!

Give me an M!

Give me anA!

Give me an R!

Give me a T!

What's that spell?

Wal-Mart!

Whose Wal-Mart is it?

It's my Wal-Mart!

Who's number one?

The customer!

Always!

Just because we work hard, we don't have togo around with long faces. It's sort of a'whistle while you work' philosophy and we workbetter because of it."

Just because we work hard, we don't have togo around with long faces. It's sort of a'whistle while you work' philosophy and we workbetter because of it."


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Sundown RuleSundown Rule

Observing the Sundown Rule is very simple.

Whether it's a request from a store across the country or down the hall,

we do our very best to give our customers, and each other, same-day

service.

Why put offuntil tomorrow what you can do today?Why put offuntil tomorrow what you can do today?


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Stores, Inc.

Wal-Mart Discount Stores

920 Discount Stores

Ave size = 107,000 square feet.

Employs about 225 associates.

Wal-Mart Supercenters 2,565 Supercenters nationwide

Mostly open for 24 hrs


Employs 350 or more associates.

Wal-Mart Neighborhood Markets

141 Neighborhood Markets

Mostly open for 24 hrs


Employs 95 associates.


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International Serving 49 million

customer/week 3,171 Stores

Employs 620,000

associates.


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Moving millions ofProducts to Customers

Each day of The year

Logistics: heart of operations

Distribution Centers 40 Regional Distribution Centers.

Each one is over 1 million square feet in size.

They operate 24/7 to keep our fleet of tractors

and trailers rolling.

Inside each DC, more than five miles of conveyor

belt move over 9,000 different lines ofmerchandise.

Each DC supports between 75 and 100 stores

within a 250-mile radius.


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