Jesse Taylor4117 Elkhart Lake Rd, St. Charles MO 63304 Cell - 636-734-8551 Jesse.Taylor636@gmail.com

SUMMARY PROFILE

Highly motivated and performance driven professional interested in pursuing a career within the IT arena. Dedicated System Admin with 5 years of experience providing desktop and telecommunications support. Creative and resourceful with key talents for developing and executing sound action plans with respect to issues that arise.

Active SECRET Clearance First Rate Customer Service Strong Technical/Analytical BackgroundCOMPTIA: A+ (DoD 8570.01 Compliant) Client Needs Assessment High level Interpersonal Skills

TECHNICAL EXPERTISE

SERVER SOFTWAREActive Directory, Microsoft Exchange Server 2007 and 2003, Print Management, BlackBerry Enterprise Server (BES), Windows Server Update Services (WSUS), Systems Management Server (SMS), Symantec Antivirus, PuTTY, Symantec Backup Exec

OPERATING SYSTEMSWindows Server 2012-2000, Win8, Win7, Vista, XP, Occasionally: Mac

SOFTWAREMicrosoft Office Suite 2013-2003, Citrix, GoToAssist, Altiris, SCCM, Symantec Antivirus, Remedy, McAfee Antivirus, VMware, Reuters Thomson One, RDP

ACTIVE DIRECTORY ACCESS MANAGEMENTNetIQ’s Directory and Resource Administrator (DRA), Quest ActiveRoles Server (ARS)Note: Very knowledgeable in using Active Directory Users and Computers (ADUC)

NETWORKINGDNS, DHCP, VPN, RDP, TCP/IP

PROFESSIONAL DEVELOPMENT

Support Engineer – Stifel financial firm, St. Louis MO Jan 2012 – present date

Support various PC’s/printers/applications for home office and 350+ branches with 6000+ users Part of the team responsible for the upgrade from Win XP to Win7 for all users Travelled to over 100+ branches all over the U.S. for upgrade to Win7 and office moves Coordinated/installed and maintain NetX360 for 250+ users Part of the Remote Desktop team responsible for installing/troubleshooting 4000+ employees using Citrix

Fraud Analyst – Verizon, O’fallon MO Sep 2011 – Jan 2012

Monitored suspicious activity on all customer accounts for fraud Called customers to let them know that they were potential victims of a lottery winnings scam Analysis of business VOIP and PBX phone systems to determine fraudulent use and/or hacking of the systems

Client Systems Technician - Langley AFB, VA May 2009-Aug 2011

Streamlined Remedy Action Request trouble ticket process Responsible for desktop issues; create/modify/delete NIPR/SIPR users accts, password and ghost imaging Scanned and patched over 6200 Machines to maintain compliance with IA directives Provided Tier 2 support for all software applications and services running on domain infrastructure Maintained file shares permission, Active Directory object permissions, Exchange, and disk space quotas

Planned, troubleshot, and tested for software compatibility the migration of over 7,000 client systems to Windows Vista. Followed up with Win7 migration planning

Responsible for 14K telephone instruments, electronic key systems, VoIP phones, secure telephones and thousands of miles of inter-building CAT-5e wiring

Installed/mapped/maintained all HP and Lexmark printers/scanners/copiers

Client Systems Tech School – Keesler AFB, MS Oct 2008-May 2009

Learned how to troubleshoot phone & computer systems Studied the OSI layers to understand how a network works for troubleshooting purposes Learned the basics of electricity

EDUCATION

A+ Boot CampA+ Operating Systems Win 2003 CourseComputer Systems Support Technical SchoolActive Directory Implementation and Configuration Technical Course