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Jesus T. Castro Jr. Jesus T. Castro Jr. Malik Fajad, Olaya St. Riyadh, KSA 050 302 0827 [email protected] Transferable IQAMA IT SUPPORT Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. EDUCATION CSM. COM TUTORIAL CENTRE, INC ACOUNTING FOR NON-ACCOUNTANTS CSM. COM TUTORIAL CENTRE, INC AUTOCAD-2D MODELING PHILIPPINE COLLEGE OF CRIMINOLOGY BS CRIMINOLOGY TECHNOLOGY SUMMARY Certification s: Autocad-2D modeling and Basic Accounting Systems: Windows, Excel, Powerpoint, outlook Databases: BMC remedy, OSS Software: MS Project, MS Visio, MS Office, WORK EXPERIENCE BMC, Malaz Road KSA (Mobily Project) Admin / IT Support , 2011 to 2014 Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Selected Contributions :

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Page 1: jess's CV

Jesus T. Castro Jr.Jesus T. Castro Jr.Malik Fajad, Olaya St. Riyadh, KSA 050 302 0827 [email protected]

Transferable IQAMA

IT SUPPORT

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

EDUCATIONCSM. COM TUTORIAL CENTRE, INCACOUNTING FOR NON-ACCOUNTANTS

CSM. COM TUTORIAL CENTRE, INCAUTOCAD-2D MODELING

PHILIPPINE COLLEGE OF CRIMINOLOGYBS CRIMINOLOGY

TECHNOLOGY SUMMARY

Certifications:

Autocad-2D modeling and Basic Accounting

Systems: Windows, Excel, Powerpoint, outlook

Databases: BMC remedy, OSS

Software: MS Project, MS Visio, MS Office,

WORK EXPERIENCE

BMC, Malaz Road KSA (Mobily Project)

Admin / IT Support, 2011 to 2014

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Selected Contributions: Reporting all daily, weekly and monthly incidents, MDT (Mountain Daylight Time) and

TCN (Table of Collective Numbers). Preparing all documentation regarding on work request, Material Gate pass and ID

requirements. Handled 30+ technical/mission-critical calls daily and consistently met high service

standards.

mailto:[email protected]
Page 2: jess's CV

Monitoring Daily, Weekly and Monthly attendance using Bio-metric. Preparing OSS for Daily, Weekly and Monthly report. Using a variety of software packages, such as Microsoft Word, Outlook, Power point,

Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;

Admin Secretary from Nov 30 2014 till present MDS for Computer system (Malaz)

Preparing all documentation such as Job offer, interview and some other work related in the office, weekly and monthly attendance, scheduler for the meeting.

Monitoring in CCTV with incident report. Coordinating to travel agency for some other transaction such ticket, hotel and flight booking.

Ordering material such as office supply, store keeper, monitoring all supply in the office, inventory, or need to be ordered.

Jesus CastroApplicant Name


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