jet benefits and jet privileges

37
About JetPrivilege + Benefits and Privileges

Upload: nikhil-jain

Post on 27-Nov-2015

271 views

Category:

Documents


4 download

DESCRIPTION

: Jet Benefits and Jet Privileges

TRANSCRIPT

Page 1: Jet Benefits and Jet Privileges

About JetPrivilege + Benefits and Privileges

Page 2: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

About JetPrivilege

5 Membership Tiers

Blue: Base tier

Blue Plus: After accumulation of 5 Tier Points or 7,500 Tier JPMiles in any six month time-frame. Blue Plus tier is reviewed

only for an upgrade and the tier will not change to Blue

Elite Tiers: Silver, Gold and the exclusive Platinum – created especially for our most frequent flyers

Membership Cards / Pack

Members will receive a new card at their preferred mailing address recorded in the account within 3-4 weeks of tier change.

Blue: On upgrading to the Blue Plus tier. However, Blue members can login into their JetPrivilege account online and print a card

Blue Plus: On earning 5 Tier Points or 7500 Tier JPMiles. With the Blue Plus tier, the member can enjoy an added benefit - No

Downgrade, which means the tier will be reviewed only for an upgrade to Silver, Gold or Platinum status

Elite tiers - Silver, Gold and Platinum: On completion of the required Tier Points or Tier JPMiles. A welcome pack containing

the new membership card, baggage tags and voucher(s) will be sent. For details on upgrade vouchers and baggage tags please

visit the ‘Upgrade Vouchers’ section of this document - page 30 - 32

While the elite tier is valid for a period of 12 months from the date of attainment, the membership card will have an extended

validity of one extra month (13 months). This ensures that the member does not miss out on any benefits till the new card

reaches him/her

Incase of a tier upgrade the member can enjoy the benefits by simply quoting the JetPrivilege membership number till he/she

receives the new card

Members can replace or print a card online. Alternatively they can place a request with JetPrivilege Service Centre in writing. 500

JPMiles will be charged towards replacement

Page 3: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

About JetPrivilege

Dynamic Tier Review – DTR

Unique to Jet Airways, DTR is an award winning, multi-period and multi-criteria-based tier review. It has no precedent anywhere in

the world. With DTR, upgrade to the higher tier is quicker and tier renewal is easier.

DTR evaluates a member's tier based on Tier Points and Tier JPMiles. Tier Points and Tier JPMiles are those earned on qualifying Jet

Airways, JetKonnect and Jet Airways codeshare flights. Also get rewarded with additional Tier Points and Tier JPMiles for flights in First

Class and Première. Any classes not listed in the tables below will not be eligible for earning Tier Points and Tier JPMiles.

Tier Points

On Jet Airways, JetKonnect and Jet Airways codeshare flights

Cabin

Jet Airways and JetKonnect International

Codeshare

Flights International Within India

First Class 5 N/A 1

Première 3 2 1

Economy 1 1 1

Page 4: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

About JetPrivilege

Tier JPMiles

On Jet Airways and Jet Airways codeshare flights

Cabin Class % of Base JPMiles

First Class F and A 100% + (Cabin Bonus of 125% for Platinum and 100% for other members)

Première C, J, Z, I and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members)

Economy

Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 100%

G 75%

The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and

destination city-pair.

Page 5: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

About JetPrivilege

On JetKonnect flights

Cabin Class % of Base JPMiles

Flights operating with S2 code

Première C, J and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members)

Economy

W, Y, U, K, S, H, E, X, N, Q, M, O, G, R, I and Z 75%

V 50%

Flights operating with 9W code

Première C, J, Z, I and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members)

Economy

Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 75%

G 50%

Tier JPMiles include only Base JPMiles and Cabin Bonus. They do not include Tier Bonus or any other Bonus JPMiles

For the Base JPMiles (TPM) you earn on different sectors, please visit the Mileage Calculator section on jetairways.com

Page 6: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

About JetPrivilege

Tier Upgrade

6 month Fast Track upgrade: On a daily basis, DTR looks at Tier Points and Tier JPMiles earned in the preceding 180 days;

offering faster tier upgrades based on frequency and recency of travel

12 month Standard upgrade: On a daily basis, DTR also reviews Tier Points and Tier JPMiles earned in the preceding 365 days

for a tier upgrade

Tier upgrade requirement as below:

Tier Upgrade

6-month Fast Track Upgrade 12-month Standard Upgrade

Tier Points Tier JPMiles Tier Points Tier JPMiles

Blue to Blue Plus 5 7,500 N/A N/A

Blue Plus to Silver 15 22,500 20 30,000

Silver to Gold 30 45,000 40 60,000

Gold to Platinum 45 67,500 60 90,000

Page 7: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

About JetPrivilege

Tier Renewal

With DTR, tier renewal is easier and more flexible. DTR reviews Tier Points and Tier JPMiles earned in a 12month time-frame

preceding your tier review date:

If the 12-month criteria is not met, then the 18-month time-frame will be considered

If the 18-month criteria is not met, then the 24-month time-frame will be considered

With each increase in time-frame, the DTR reduces the number of Tier Points and Tier JPMiles, making tier renewal easier.

Tier Renewal

12-month criteria

18-month criteria 24-month criteria

Tier Points Tier JPMiles Tier Points Tier JPMiles Tier Points Tier JPMiles

Platinum 60 90,000 81 121,500 102 153,000

Gold 40 60,000 54 81,000 68 102,000

Silver 20 30,000 27 40,500 34 51,000

Blue Plus No Downgrade

Visit the Dynamic Tier Review section b on jetairways.com to calculate Tier Points and / or Tier JPMiles required for upgrade / renewal.

Page 8: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

About JetPrivilege

Validity of JPMiles

Like most other loyalty programmes world-wide, JPMiles cannot be held indefinitely by a member. JPMiles are valid for redemption up

to the end of the thirteenth quarter from the quarter in which they were earned.

For example, JPMiles earned in the 1st quarter of 2012 (January-March 2012) will expire on the last day of the 1st quarter of 2015

(i.e. March 31, 2015). JPMiles that are not redeemed before expiry, will lapse.

JPMiles will not lapse for JetPrivilege Platinum members. Any unredeemed JPMiles that are due to expire at the end of the said

quarter will be extended to the next quarter.

Note: JPMiles transferred through the Transfer JPMiles facility will have a validity of 12 months from the date of transfer irrespective of

the original validity prior to transfer. They will expire next year, at the end of the quarter in which they were transferred.

For example, if a Transfer of JPMiles is processed on January 25, 2013, the same will expire from the recipient's membership account

on March 31, 2014.

Page 9: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Before you travel

e-Booking services at jetairways.com and jetkonnect.com

Online ticketing: Book, pay and print your tickets instantly.

IVR - Interactive Voice Response: Book and pay for your tickets through our 24x7 call center over a secure IVR, and get your

tickets via e-mail, up to 2 hours prior to domestic flight departure and 4 hours prior to flight

departure for international flights

Get rewarded with Bonus JPMiles for online ticketing and IVR. For details, please visit the Earning JPMiles section of this

document – page 25.

e-Check-in services at jetairways.com and jetkonnect.com

Web Check-in: Select your seat, print your boarding pass and proceed directly for security check.

Kiosk Check-in: New age Kiosks at select airports in India help you select your seat and print your boarding

pass at the touch of a screen, when traveling with only hand baggage.

Get rewarded with Bonus JPMiles for e-check-in services. For details, please visit page 24.

e-services are subject to terms and conditions. For details, please visit jetairways.com

Page 10: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Before you travel

Web Check-in timings

Class Category Check-in Within India International Check-in

First Class All JetPrivilege members / Guests NA 48 to 2 hours prior departure

Première All JetPrivilege members / Guests 48 hours to 1 hour prior departure 48 to 2 hours prior departure

Economy

JetPrivilege Platinum / Gold members 48 hours to 1 hour prior departure 48 to 2 hours prior departure

Other JetPrivilege members and Guests 24 hours to 1 hour prior departure 24 to 2 hours prior departure

Counter closure for flights within India is 45 minutes prior to departure and for international flights is 60 minutes

The boarding pass must be stamped at the airport check-in counter

Available only on Jet Airways and JetKonnect marketed and operated flights and not codeshare flights

Kiosk Check-in timings

Kiosk check-in when traveling with only hand baggage between 24 hours and 45 minutes prior to flight departure

Kiosk Check-in facility is available only on Jet Airways and JetKonnect flights (9W code) marketed and operated flights and not

codeshare flights

Page 11: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Before you travel

Tele Check-in

Book your preferred seat by calling the Jet Airways reservations office and Tele check-in for your Jet Airways / JetKonnect flight

Tele Check-in timings for domestic flights within India

Class Category Check-in Timing

Première All JetPrivilege members / Guests between 48 hours and 60 minutes prior to flight departure

Economy

JetPrivilege Platinum / Gold members between 48 hours and 60 minutes prior to flight departure

JetPrivilege Silver members between 24 hours and 60 minutes prior to flight departure

Collect your boarding pass with your preferred seat (blocked at the time of Tele Check-in), at least 50 minutes prior to domestic

Flight departure

Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight

Available only on Jet Airways and JetKonnect marketed and operated flights and not code share flights

The Airport Check-in Counters will close, as usual, 45 minutes prior to flight departure and Boarding Gates will close 25 minutes prior

to flight departure for all flights within India on Jet Airways and JetKonnect.

Page 12: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Before you travel

Tele Check-in timings for international flights

Class Category Check-in Timing

Collect boarding pass with

preferred seat (blocked at

the time of Tele Check-in)

Airport Check-in

Counter closes

First Class/

Première

All JetPrivilege members

/ Guests

between 48 and 4 hours prior

to flight departure

at least 75 minutes prior to

flight departure

60 minutes prior

to flight departure

Economy

JetPrivilege Platinum /

Gold members

between 48 and 4 hours prior

to flight departure

at least 75 minutes prior to

flight departure

60 minutes prior

to flight departure

JetPrivilege Silver

members

between 24 and 4 hours prior

to flight departure

at least 75 minutes prior to

flight departure

60 minutes prior

to flight departure

Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight

Page 13: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Reservations and cancellations

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Guaranteed reservations up to 24 hours prior to flight departure

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Guaranteed reservations up to 24 hours prior to flight

departure on a full-fare Economy ticket - Y / M class (9W

code) and W / Y class (S2 code) for flights within India

There may be occasions during the year when exceptional demand on specific routes would render us unable to fulfil this

Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure)

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure)

International

Within India for Jet Airways and JetKonnect flights (9W

code) booked at jetairways.com

Page 14: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Reservations and cancellations

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

“Seat Select” Charges waived off

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Pre-reserve favourite seat in Economy (Seat Select)

without a charge, on select International and Domestic

flights within India, operated by B737 Aircraft series.

Visit jetairways.com for details on applicable routes / flights. This facility is available at our City / Airport ticketing offices only.

Cancellation fees waived on fares (flights within India)

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Cancellation fees waived on fares (flights within India)

The membership number must be updated in the booking, to avail of this benefit

The waiver includes cancellation charges levied on tickets issued against a revenue published fare towards revalidation, refund or

reissue of a ticket

The waiver is not applicable on non-refundable tickets, No Show and Gate No Show

Page 15: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

At the airport

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Check-in at Dedicated Counters#

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Check-in at Dedicated Counters even when traveling in

Economy

Priority Stand-by at the airport##

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Priority Stand-by at airport when traveling on a waitlisted

ticket

# At applicable airports with Dedicated Counters. At other airports, JetPrivilege Platinum, Gold and Silver members can check-in

at Première counters even when travelling in Economy.

## Members will enjoy the highest priority in the order of their tier status, at the time of flight closure, as per check-in

procedures

Page 16: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

At the airport

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Priority Baggage Tagging

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Priority Baggage Tagging

Page 17: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

At the airport

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Additional Baggage Allowance

Tier Benefit Applicable

on Blue

Blue

Plus Silver Gold Platinum

JetPrivilege HDFC Bank World /

Jet Airways ICICI Bank Sapphiro

Credit Cardholders / Jet Airways

American Express Platinum

Credit Cardholders

Within India

Within India (not applicable on

ATR flights) 10 kgs 15 kgs 20kgs

10 kgs

International

To / from USA and Canada to /

from any destination 1 piece @ 23 kgs

NA

To / from India to Europe and

UK and vice-versa 1 piece @ 23 kgs

NA

All other sectors 10 kgs 15 kgs 20kgs

NA

International (wherever

applicable) 10 kgs 15 kgs 20kgs

NA

Page 18: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Additional baggage allowance is not allowance is not applicable on ATR / Partner Airlines / code share / international flights.

For our JetPrivilege Platinum / Gold / Silver members who are also JetPrivilege HDFC Bank World Cardholders / Jet Airways ICICI

Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders, only the higher of the two

allowances will apply. For example: If a JetPrivilege Platinum member is also a JetPrivilege HDFC Bank World Credit Cardholder or

a Jet Airways ICICI Bank Sapphiro Credit Cardholder or a Jet Airways American Express Platinum Credit Cardholders, he / she will

be entitled to only 20 kgs additional baggage allowance and not 30 kgs.

Page 19: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

At the airport

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Lounge access

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Lounge access within India - (Self only)

Première

Economy

Lounge access International - (Self only)

First Class / Première

Economy

Lounge access will be offered at the departure airport, wherever available

For in-transit JetPrivilege members, lounge access will be offered only if the onward journey is on a Jet Airways or JetKonnect

flight

Lounge access is applicable only to the member and not applicable to accompanying guests

Page 20: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Multiple opportunities to get rewarded with JPMiles

The JetPrivilege programme offers you multiple opportunities to get rewarded with JPMiles on Jet Airways, JetKonnect and Jet Airways

marketed codeshare flights and when availing the services of our Programme Partners.

Earning on Jet Airways and Jet Airways marketed codeshare flights

The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and destination

city-pair. JPMiles earned are based on the fare and cabin travelled. The percentage of Base JPMiles is displayed below:

Cabin Class % of Base JPMiles

First Class F and A 100% + (Cabin Bonus of 125% for Platinum and 100% for other members)

Première C, J, Z, I and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members)

Economy

Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 100%

G 75%

Page 21: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Multiple opportunities to get rewarded with JPMiles

Earning on JetKonnect

Cabin Class % of Base JPMiles

Flights operating with S2 code

Première C, J and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members)

Economy

W, Y, U, K, S, H, E, X, N, Q, M, O, G, R, I and Z 75%

V 50%

Flights operating with 9W code

Première C, J, Z, I and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members)

Economy

Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 75%

G 50%

For the Base JPMiles (TPM) you earn on different sectors, please visit the Mileage Calculator section on jetairways.com

Page 22: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Multiple opportunities to get rewarded with JPMiles

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Cabin Bonus (as shown above)

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Cabin Bonus (% of Base JPMiles)

First Class 100% 100% 100% 100% 125%

Première 50% 50% 50% 50% 60%

Additional Tier Bonus

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Tier Bonus (% of Base JPMiles) 10% 20% 30%

Page 23: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Multiple opportunities to get rewarded with JPMiles

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

JPMiles will be credited as per class flown

JPMiles will be credited as per the original booked class in Economy when utilizing Upgrade Vouchers or the JPMiles Upgrade

facility and upgrading to class D/R on Jet Airways and class D on JetKonnect

The following are not eligible for earning of Tier Points or Tier JPMiles

- On Jet Airways: Class D (Redemption/Interline), E (Interline), R and X (Redemption)

- On JetKonnect: Class D (Redemption/Interline), L (Interline), and B (Redemption)

Bonus JPMiles on e-Services, Upgrade Vouchers and JPMiles Upgrade facilities cannot be availed against Group fares ie. G class on

Jet Airways and G/V class on JetKonnect. All these features are subject to other terms and conditions

Tier JPMiles include only Base JPMiles and Cabin Bonus. They do not include Tier Bonus or any other Bonus JPMiles

Page 24: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Multiple opportunities to get rewarded with JPMiles

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Bonus JPMiles for e-Services

Service Applicable

on Blue Blue Plus Silver Gold Platinum

Bonus JPMiles for e-services^ - Online/IVR

e-booking services

500 Bonus JPMiles

Bonus JPMiles for Web/Kiosk check-in*

e-check in services

250 Bonus JPMiles

^ Applicable for e-services at jetairways.com and jetkonnect.com

* Kiosk Check-in facility is available only on Jet Airways and JetKonnect flights (9W code)

* Web, Kiosk Check-in cannot be availed on codeshare flights

* Bonus JPMiles for e-services will be credited as applicable for relevant services

e-Services are subject to terms and conditions as published on jetairways.com

Page 25: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Earning with over 100 Programme Partners

JetPrivilege programme partners include some of the leading names in airline, co-brand credit card, conversion, hotel, dining, retail,

lifestyle, car rental, telecommunication and publishing. Get rewarded with Partner JPMiles and enjoy service benefits. For details

please visit the JetPrivilege Partners section on jetairways.com

Promotional Bonus

Avail of limited period Bonus JPMiles offers from Jet Airways, JetKonnect and Programme Partners whenever available and add to your

JPMiles balance.

Purchase JPMiles

Top up JPMiles into your JetPrivilege account or another JetPrivilege account. Purchase JPMiles at jetairways.com @ Rs.1.25 per JPMile

with a minimum purchase of 500 JPMiles and in multiples of 100 thereafter.

Page 26: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Multiple opportunities to get rewarded with JPMiles

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Claim Missing JPMiles

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Claim missing JPMiles online through jetairways.com

Claim missing JPMiles by contacting the JetPrivilege

Service Centre

JPMiles are credited to the membership account automatically; provided the membership number is recorded at the time of

booking and at check-in with Jet Airways, JetKonnect or Programme Partners, and the name in the booking is in the same format

as printed on the membership card. However, if there are any Jet Airways or JetKonnect missing flights, claim them online

Retro credit can be claimed for Jet Airways and JetKonnect flights taken in the last 180 days from current date

Online retro credit is possible if the check-in system at the departure city is automated. Please contact JetPrivilege Service Centre

for updating JPMiles for manual stations

Incase the member has availed of an upgrade to Première or First Class against vouchers, JPMiles upgrade, cash upgrade or any

involuntary upgrade done at the airport; it will take a minimum of 6 days for automatic-credit of flights. Members must contact

the JetPrivilege Service Centre, should the flight still not reflect in the account.

For Partner activities, JPMiles can be claimed in the last 180 days from current date and not preceding the enrolment date

For any missing partner activities, please contact the JetPrivilege Service Centre with relevant proof of activity (i.e. original or

clear photo copy) of: - ticket and boarding pass for Airline Partners and invoices for Non-Airline

JPMiles earned through our Programme Partners may take 6-8 weeks to reflect in the account

To claim missing JPMiles online visit the Claim Missing Miles section on jetairways.com

Page 27: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Redemption of JPMiles

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Redeem JPMiles

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Eligibility criteria: on accumulating 3500 JPMiles and 2 activities on Jet Airways, JetKonnect and on programme partners

For Award travel: Online / Offline / Redeem at JetPrivilege

Service centre / IVR / online request form

Transfer JPMiles to another account (Rs.200 per block of

500 JPMiles) with a minimum of 500 JPMiles and in

multiples of 500 thereon.

JPMiles Upgrade: One-cabin upgrade on revenue ticket

Cash N Miles: Pay part cash & part miles ( revenue, select

flights within India (9W code) booked at jetairways.com

Cash Upgrade: Upgrade to Première on award travel

(within India)

Page 28: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Redemption of JPMiles

The minimum requirement for an award travel within India on the shortest route is 4000 JPMiles

Avail of a Cash upgrade for Rs. 2000 for travel between Bengaluru, Chennai, Delhi, Hyderabad, Kochi, Kolkata, Mumbai and

Thiruvananthapuram OR for Rs. 1000 on other sectors

Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable.

Differential tax if any, will be payable, prior to check-in

For details and terms and conditions, on the above features, please visit the Redeem JPMiles section on jetairways.com

Page 29: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Other Benefits

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

1st Flight Bonus - 250 Bonus JPMiles

Blue Plus tier attainment Bonus - 750 Bonus JPMiles

Non-expiry of JPMiles

Page 30: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Other Benefits

Upgrade Vouchers

Vouchers can be redeemed for a one-cabin upgrade, i.e. from Economy to Première or Première to First Class, based on our 'Traveled

Distance'* concept.

*Distance between two cities, calculated as per IATA Ticketed Point Mileage (TPM).

TPM <1500

1501

-

3000

3001

-

4750

4751

-

6500

6501

-

8500

8501

-

10500

10501 +

Economy to Première 1 2 3 4 5 6 7

Première to First Class 3 4 5 6 7 8 9

Page 31: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Other Benefits

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Elite tier upgrade vouchers

No. of vouchers given on upgrade / renewal 1 3 5

Eligible booking classes for usage of upgrade vouchers

Economy to Première

Y, M, T, U, N, L, Q, S and K class Any revenue

fare type

(except G

class) Première to First Class C, J, Z, I and P class

Economy to Première - if flight is operated under 9W code

Y, M, T, U, N, L, Q, S and K class Any revenue

fare type

(except G / V

class) Economy to Première - if flight is operated under S2 code W, Y, K, U, T, S, H, E, X and N class

Page 32: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Any member /guest holding a JetPrivilege Platinum upgrade voucher can use it on any revenue fare type (except G class on Jet

Airways and G / V class on JetKonnect)

Members receive elite tier upgrade vouchers when the Tier Points or Tier JPMiles required for a tier upgrade or renewal is

completed. In case of tier status changing to a lower tier, upgrade voucher(s) will be awarded as per the Tier Points and Tier

JPMiles earned for either Gold or Silver tier renewal

Page 33: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Other Benefits

= Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

To get your upgrade:

Call Jet Airways Reservations at least 15 hours prior to your flight

Request upgrade

a) If available, will be confirmed immediately. Provide the voucher number and expiry date

b) Else, you may request for a listing. Listing is not a confirmation. Hence, on arrival at the airport check-in counters, list your self

for the Upgrade. At check-in closure, subject to seat availability, seat will be released in lieu of the voucher(s)

Please arrive at the airport at least 60 minutes prior to departure for flights within India and 4 hours prior departure for

international flights. Proceed to the Première check-in counter and present the correct upgrade voucher(s).

Please note:

Valid on single, one-way, direct, non-stop Jet Airways/ JetKonnect marketed and operated domestic and international flights and on code-share

flights within India. Not applicable on Airline Partners, international codeshare flights and on documents issued by other airlines

Voucher can be used by the member or transferred to anyone by the member

In case of through-flights with en route stops, the upgrade will be offered if the seating in the next class of service can be confirmed for all

segments of the flight, at the time of offering the upgrade. (Incase of different flight numbers, multiple vouchers will be required)

Voucher upgrade is subject to capacity and class controls

Lost/stolen voucher(s) will not be replaced. No refund/exchange/extension. Voucher(s) does not hold any cash value and cannot be sold in

exchange for any financial consideration.

JPMiles will be credited as per the original booked class

Members not listed, may not be accommodated at departure

Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable. Differential tax

if any, will be payable, prior to check-in

Page 34: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Other Benefits

Baggage Tags

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Baggage Tags 2 2 2

To replace a lost card or baggage tag, place a request with JetPrivilege Service Centre in writing. 500 JPMiles will be charged

towards replacement

JetPrivilege account updates - online / SMS

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

JetPrivilege account updates - online / SMS

Page 35: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

Other Benefits

JetPrivilege account updates through SMS Send an SMS to 56388

JPMiles Balance JPBAL <space> JetPrivilege Number

Mileage Expiry details JPEXP <space> JetPrivilege Number

Current Tier status JPTIER <space> JetPrivilege Number

Tier Review Date JPREV <space> JetPrivilege Number

To get a list of all the above service codes JP

Available only on mobile numbers registered in India and alerts will be sent to the mobile number recorded in the JetPrivilege

membership account.

In case the mobile number has changed, members can update the profile at jetairways.com or call the JetPrivilege Service Centre

Dedicated Customer Service Centre

Our Guest service executives will assist you with programme related information. For contact details, please visit the ‘Service Centre’

section at jetairways.com

Page 36: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

With Programme Partners

Our Programme Partners include some of the world’s leading names in airlines, hotels, finance, lifestyle, car rental, publishing, dining,

retail and telecommunication. For details, please visit the Partners section at jetairways.com.

Earn JPMiles

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Get rewarded with JPMiles

On over 100 air

and non-air

programme

partners

Redeem JPMiles

Tier Benefit Applicable

on Blue Blue Plus Silver Gold Platinum

Redeem at JetPrivilege Service Centre / request

online (on accumulating 3500 JPMiles + 2 activities

on Jet Airways, JetKonnect and on programme

partners)

All Airline

Partners

Page 37: Jet Benefits and Jet Privileges

Jet Airways (I) Ltd.

With Programme Partners

Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum

Additional Baggage Allowance

Jet Airways

marketed and

brussels airlines

operated codeshare

flights

1

piece

@ 23

kgs

1 piece @

23 kgs

Additional Baggage Allowance on Jet Airways and

JetKonnect flights within India (not applicable on

ATR flights)

JetPrivilege HDFC

Bank World

Cardholders / Jet

Airways ICICI Bank

Sapphiro Credit

Cardholders / Jet

Airways American

Express Platinum

Credit Cardholders#

10

Kgs10 Kgs 10 Kgs

10

Kgs 10 Kgs

#For our JetPrivilege Platinum / Gold / Silver members who are also JetPrivilege HDFC Bank World Credit or Debit Cardholders / Jet Airways ICICI

Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders, only the higher of the two allowances will apply. For

example: If a JetPrivilege Platinum member is also a JetPrivilege HDFC Bank World Credit Cardholder or a Jet Airways ICICI Bank Sapphiro Credit

Cardholder, he / she will be entitled to only 20 kgs additional baggage allowance and not 30 kgs.

Excess baggage allowance is not applicable on ATR / Partner Airlines / code share / international flights.

The information herein is subject to change. For terms and conditions applicable and latest updates, please visit jetairways.com