E-COMMERCE

MD. Jewel RanaFebruary 20, 2013

INTRODUCTION

What is E-Commerce

Electronic commerce, commonly known as e-commerce, is a type of industry where buying, selling, transferring, or exchanging products, services, and/or information via electronic networks and computers.

Example: 1. An individual withdraws funds

from an automatic teller machine (ATM)

2. Reserving a hotel room over the internet.

3. Selling physical goods using website e.g. flowers, cards, magazines, shoes, electronic items

E-commerce Process

Customer relationship

Redesign Business Process (outside-in)

Applying Technology

Why

What

How

Brief History of E-Commerce

E- commerce meant the facilitation of commercial transactions electronically, using technology such as Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT), allowing businesses to send commercial documents like purchase orders or invoices electronically.

Brief History of E-Commerce (cont)..

1980sThe growth and acceptance of credit cardsAutomated teller machines (ATM) Telephone bankingAirline reservation system

Brief History of E-Commerce (cont)..

1990sThe Internet commercialized and users

flocked to participate in the form of dot-coms, or Internet start-ups

Innovative applications ranging from online direct sales to e-learning experiences

Brief History of E-Commerce (cont)..

2000sMany European and American business

companies offered their services through the World Wide Web.

Since then, People began to associate a word “e-commerce”

Types of E-Commerce

B2B (Business-to-Business)

C2B (Consumer-to-Business) C2C (Consumer-to-Consumer) B2C (Business-to-Consumer)

Types of E-Commerce(cont)..

Business-to-business (B2B): Businesses make online transactions with

other businesses. Companies doing business with each other such as manufacturers selling to distributors and wholesalers selling to retailers.

Types of E-Commerce(cont).. C2B (Consumer-to-Business)

A consumer posts his project with a set budget online and within hours companies review the consumer's requirements and bid on the project. The consumer reviews the bids and selects the company that will complete the project. Enlace empowers consumers around the world by providing the meeting ground and platform for such transactions.

Types of E-Commerce(cont).. C2C (Consumer-to-Consumer)

There are many sites offering free classifieds, auctions, and forums where individuals can buy and sell thanks to online payment systems like PayPal where people can send and receive money online with ease. eBay's auction service is a great example of where person-to-person transactions take place everyday since 1995.

Types of E-Commerce(cont).. B2C (Business-to-Consumer)

Online transactions are made between businesses and individual consumers. E.g. Amazon.com, eBay.com.

Benefits of E-Commerce

Benefits to organizations Benefits to consumers

Benefits to organizations

Global reach Cost reduction Supply chain improvements Extended hours: 24/7/365 Customization Improved customer relations

Benefits to consumers

More products and services Cheaper products and services Instant delivery Information availability Participation in auctions

Business applications

Email Instant messaging Online shopping and order tracking Online banking Shopping cart software Teleconferencing Electronic tickets

History E-commerce in Bangladesh

History of E-commerce in Bangladesh

6%

5%

4% 3%

1%

0%

1971 1980 1990 2000 2010

growth rate 0% 0.5% 1.02% 2.11% 4.80%

Summary and Conclusion The Internet has lead to the birth and evolution

E-commerce. E-commerce has now become a key component of many organizations in the daily running of their business.

As the Internet and in turn E-commerce has developed, and continues to evolve and grow, it is vital that any organization, in any particular industry, must base its strategic planning around such a rapidly growing medium.

Thank You

Are there any questions?