Jill Whitlock

2 Bellingham Walk, Emmer Green, Reading, Berks RG4 8LS Home: 01183767429 Mobile: 07951650003 jill.whitlock@virginmedia.com

OBJECTIVE

An administrator/customer service position in a fast-paced environment in any industry. Where I can put my skills to work to make a difference, increase Company productivity and customer satisfaction.

SUMMARY

Mature office manager/administrator, over 15 years experience in an office environment and 22 years in a retail environment. Excellent skills in working under pressure and execution of Company procedures. Expertise in administration and customer care, working to deadlines by working on my own or within a team to generate Company growth and provide a valued service.

EXPERIENCE

Office Manager, December 2017 to Current

CH&Co Catering LTD Thames Valley Park, Reading, Berks

I am responsible for managing reception by greeting and assisting all visitors. Fully trained Fire Marshall, responsible for all Health & Safety procedures including facilities for Head Office. Telephone communications, booking meeting rooms and refreshments, trains, hotels, flights and taxis, order stationery. Deal with all incoming and outgoing post. Send communications to the whole business. Processing invoices and maintaining Company credit card. Attend monthly Head Office meetings.

HR Advisor/Receptionist, June 2006 to November 2017

CH&Co Catering LTD Thames Valley Park, Reading, Berks

I am responsible for helping and advising staff members and clients, dealing with HR and Health & Safety issues, working with Microsoft Word, preparing letters using mail merge, preparing and using excel spreadsheets, telephone communications, working on Snowdrop/KCS payroll system, Maternity, Paternity, Redundancy Calculations and TUPE procedures. Involved with booking training courses, venues, refreshments and preparing training materials. Covered main reception for 2 hours a day.

Administrator, June 1998 June 2006A.B.Walkers & Son Ltd, Eldon Road, Reading, Berks

Responsible for helping and advising clients on new memorials, preparing and sending out quotations, preparing new work, placing orders, preparing a work progress using spreadsheets, communication between 3 masons, working with and advising ministers, working with suppliers, stock control, working with Microsoft Word, E-mailing procedures, working on an Osiris System, telephone communications between clients and suppliers, advising clients on funeral arrangements.

Shop Manager, 1985 June 1998QS Family Wear PLC, Friar Street, Reading, Berks

Responsible for overseeing customer satisfaction, ensuring shop is adequately resourced at all times, managing wages budget, communication between 15 members of staff, stock control, cashier and administration procedures, training and recruitment of staff, promoted from Assistant Manager, with in a year. Shop Manager, 1983 June 1985Martins The Newsagent, Emmer Green, Reading, Berks

Responsible for all stock control, till and administration procedures, early morning deliveries and responsible for 8 staff. Concessions Manager, 1983 -Chelsea Girl, Board Street, Reading, Berks

On the Jewellery section, responsible for ordering stock and assisting customers. Sales Assistant & Cashier, 1982 1983Debenhams, Broad Street, Reading, Berks

Helping customers with Ladies Fashion and developing management skills.

Sales Assistant & Cashier, 1978 1982Marley Homecare DIY, Oxford, Reading, Berks

Helping customers and till procedures

EDUCATION

CSEs: 1978

Alfred Sutton Girls School, - Green Road, Reading, Berks, United Kingdom

English - Grade 2History - Grade 3Religious Education - Grade 2Human Biology - Grade 3Typing - Grade 2

INTERESTS

In my spare time, I like to go walking and spend time with my friends and family. I love to go out and explore new places and meet new people. I enjoy reading and doing word searches.

REFERENCES

References available on request.