JAMES (JIM) R. PATTERSON (808) 947-6524(808) 722-2886

PROFILE

Seasoned professional business manager with a successful track record for creating and implementing programs to improve profitability and streamline operations.

Proven customer service orientation, with a reputation for providing enhanced service and building community/professional relationships.

Strong project management, analytical and problem-solving skills. Excellent interpersonal and organizational strengths. Successful in mentoring personnel for positions of greater responsibility. Versatile and dedicated to achieving superior results.

PROFESSIONAL EXPERIENCE

OFFICE OF HAWAIIAN AFFAIRS, Honolulu, HawaiiManager, Program Improvement Program 2010-present

Responsible for conducting evaluations of grants to ensure that programs are implemented in a timely manner and in compliance with contractual obligations

Develops plans to reinforce, improve or correct grantee performance Reports findings and recommendations to the OHA Board of Trustees Serves as Program Manager Lead on the Ho’okahua Waiwai Strategic

Priority Result Initiative team. Serves as the OHA representative on the Native Hawaiian Revolving Loan

Fund Board of Directors

Manager, Native Hawaiian Revolving Loan Fund 2008-2010 Managed a revolving loan fund of approximately $28 million making loans

to Native Hawaiians for Education, Home Improvement and Business Start Up or Expansion

Ensured the compliance of the program with the Operational Guidelines as established jointly by OHA and the Administration for Native Americans.

Coordinated activities involving strategic partners (Lending, Technical Assistance and Collections).

AMERICAN SAVINGS BANK, Honolulu, HawaiiVice President/Manager, Consumer Credit Policy & Administration 2007-2008

Integrated all phases of consumer secured and non-secured loans. Developed and implemented credit policies related to secured and

unsecured consumer lending in order to mitigate risks for the bank.

Served as a member of Credit Committee that reviewed and approved Commercial Real Estate and Corporate loan requests.

Assigned a lending authority limit of $1,000,000 in the aggregate

Operations Manager, Residential Loans 2002-2007 Supervised and directed the activities of all phases of retail and wholesale

residential loan processing, underwriting, closing and servicing. Successfully led a project team to re-engineer the loan origination

process; including a point of sale system for loan officers and enhanced capabilities.

Manager, Residential Wholesale Loans 2001-2002

Increased average monthly fundings by 25%. Established controls to monitor delinquent loans by individual broker firms. Expanded American Savings Bank’s sponsorship and Mortgage Brokers’

use of Fannie Mae’s Desktop Originator/Underwriter on the Web.

Regional Vice President 1999-April, 2001 Supervised and directed the lending and deposit activities of 12 branches

on Maui, Moloka’i and O’ahu. Provided direction to Branch Sales Managers for the attainment of

corporate objectives. The Lahaina Branch achieved “Branch of the Year” status statewide in 1999.

Branch Sales Manager, Kahala Mall Branch 1998-1999 Successfully retained over 90% of branch customers acquired with the acquisition of Bank of America in December 1997. Improved branch ranking from 32nd place to 3rd place within 6 months.

GE CAPITAL HAWAII, INC., Honolulu, Hawaii 1997-1998Senior Loan Officer—Residential and Business Financing

Major involvement emphasized the origination of short-term residential and small business loans to be held in portfolio.

Actively participated and supported the Six Sigma Process Improvement Team in seeking ways to improve the department’s sales planning process.

Achievements included implementing a loan-by-phone system.

BANK OF AMERICA, Honolulu, Hawaii 1993-1996Senior Vice President/Manager, Residential & Consumer Loans

Managed the activities of 70 personnel performing all functions relating to real estate and consumer loans.

As a member of Managing Committee, participated in developing collective and individual department initiatives, as components of the bank’s overall strategic business plan.

Achievements included introducing the concept of cross-functional teams as a process and methodology to increase interdepartmental effectiveness.

Chaired the cross-functional management team responsible for guiding retail banking activities.

BANK OF HAWAII, Honolulu, Hawaii 1987-1993Vice President/ Manager, Residential Loan Services

Responsibilities included administration and management of the residential loan and escrow departments.

Increased residential loan production by introducing a policy of guaranteeing timely credit decisions and loan closings.

FIRST FEDERAL SAVINGS & LOAN ASSOCIATION, Honolulu 1972-1987Vice President/ Manager, Residential Loan Division

Promoted to this position from a succession of increasingly responsible assignments, including Branch Manager and Senior Loan Officer.

Managed all activities associated with offering first-rate residential loan services.

PROFESSIONAL & CIVIC AFFILIATIONS Secretary/Director Native Hawaiian Chamber of Commerce (2013-

present) Mortgage Bankers Association of Hawaii (President 1996) Self-Help Housing Corporation of Hawaii Board Member 1985-2002 Chamber of Commerce of Hawaii Public Health Fund Committee 1992-

present Habitat for Humanity (Board of Directors 2005-2007)

EDUCATION Bachelor of Science in Business Administration/Finance, Portland State

University. Advanced Management Program, University of Hawaii: 1987 Institute of Financial Education, School for Executive Development,

University of Washington: 1978-1979 National Development Council, Economic Development Finance

Professional Certification 2009 University of California Berkeley Center for Executive Education, OHA

Leadership Program 2013 Kūpaʻa Pono Nā Po: OHA Pou Kākoʻo Training 2014