joanna simmons resume
TRANSCRIPT
JOANNA SIMMONS2754 West Cermak Apartment 2S
Chicago, Illinois [email protected]
Cellular: 773-791-0437______________________________________________________________________PROFILE More than 10 years successful experience in customer
service and support with recognized strengths in human resource and college recruitment, account maintenance,problem solving, trouble-shooting and planning/implementing proactive procedures and systems toavoid problems
Ability to train, motivate, and supervise employees
EDUCATION09/1997-06/2002 DEPAUL UNIVERSITY Chicago, IL
Bachelor of ArtsEmphasis Area: Business CommunicationsAwarded: June 2002
CERTIFICATION08/2003 CHICAGO PUBLIC SCHOOLS Chicago, IL
Certification Awarded: Substitute Teacher
INTERNSHIP04/2000-01/2001 CHICAGO TRANSIT AUTHORITY Chicago, IL
Human Resources Intern/Corporate Recruiter*Interviewed 50-100 applicants monthly*Recruited and supervised high school students*Conducted new hire orientation*Attended job fairs to meet potential employees
WORKEXPERIENCE02/2011-PRESENT ILLINOIS SECRETARY OF STATE Chicago, IL
Motor Vehicle Cashier/Auditor*Reviewing paperwork for customers to determine proper classification of documents*Balancing all forms of currency at the end of the day*Quickly and efficiently resolve customer challenges*Performing other tasks when requested
JOANNA SIMMONS2754 West Cermak Apartment 2S
Chicago, Illinois [email protected]
Cellular: 773-791-0437
________________________________________________________________________WORKEXPERIENCE06/2008-06/2010 SOCIAL SECURITY ADMINISTRATION Chicago,IL
Claims Authorizer*Via telephone conducted claimant interview*Assisted individuals in establishing entitlement to benefits*Contacted beneficiaries of deceased claimants *Reported discrepancies to upper management
03/2005-06/2008 KAPLAN UNIVERSITY Chicago, ILSenior Admission AdvisorTraditional and Military Enrollment Team LeaderNew Hire Mentor*Increased student recruitment through consulting students*Retained students by monitoring their progress*Led traditional and military teams to exceed enrollment *Mentored and trained newly hired admission advisors
SKILLSApplicant tracking softwareMicrosoft WordMicrosoft ExcelSocial MediaInternet Research
REFERENCES AVAILABLE UPON REQUEST