job card - oriental bank of commerce · job card retail internet banking - disputed transaction...
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![Page 1: JOB CARD - Oriental Bank of Commerce · JOB CARD RETAIL INTERNET BANKING - DISPUTED TRANSACTION LODGEMENT 1. Go to ‘Transaction’ → Select ‘View all transactions’-→ Select](https://reader031.vdocument.in/reader031/viewer/2022021723/5c6dc42409d3f2fe088c2e4f/html5/thumbnails/1.jpg)
JOB CARD
RETAIL INTERNET BANKING - DISPUTED TRANSACTION LODGEMENT
1. Go to ‘Transaction’ → Select ‘View all transactions’-→ Select ‘Date range’ to find the transaction and
click on ‘Search’
![Page 2: JOB CARD - Oriental Bank of Commerce · JOB CARD RETAIL INTERNET BANKING - DISPUTED TRANSACTION LODGEMENT 1. Go to ‘Transaction’ → Select ‘View all transactions’-→ Select](https://reader031.vdocument.in/reader031/viewer/2022021723/5c6dc42409d3f2fe088c2e4f/html5/thumbnails/2.jpg)
2. All transaction details will be shown → Note down or copy the ‘Reference number’ for raising the
disputed transaction request
3. Login to the Internet Banking Portal-→ Select ‘e-Request’
![Page 3: JOB CARD - Oriental Bank of Commerce · JOB CARD RETAIL INTERNET BANKING - DISPUTED TRANSACTION LODGEMENT 1. Go to ‘Transaction’ → Select ‘View all transactions’-→ Select](https://reader031.vdocument.in/reader031/viewer/2022021723/5c6dc42409d3f2fe088c2e4f/html5/thumbnails/3.jpg)
4. Select option ‘New Request’ click on ‘OK’
5. From the Request Type, Select ‘Lodging Chargeback request for Disputed shopping mall transaction’
![Page 4: JOB CARD - Oriental Bank of Commerce · JOB CARD RETAIL INTERNET BANKING - DISPUTED TRANSACTION LODGEMENT 1. Go to ‘Transaction’ → Select ‘View all transactions’-→ Select](https://reader031.vdocument.in/reader031/viewer/2022021723/5c6dc42409d3f2fe088c2e4f/html5/thumbnails/4.jpg)
6. Select ‘Account Number’ from Drop down list
7. Enter the details i.e. Phone number, E-Mail ID & Remarks along with ‘Reference number’ as copied/
noted above in the field ‘External Reference number’→ then Click on ‘Continue’
![Page 5: JOB CARD - Oriental Bank of Commerce · JOB CARD RETAIL INTERNET BANKING - DISPUTED TRANSACTION LODGEMENT 1. Go to ‘Transaction’ → Select ‘View all transactions’-→ Select](https://reader031.vdocument.in/reader031/viewer/2022021723/5c6dc42409d3f2fe088c2e4f/html5/thumbnails/5.jpg)
8. On the confirmation page, reconfirm the details filled, then enter ‘Transaction Password’ and click on
‘Submit’
9. Cyber receipt is generated along with E-mail confirmation to the E-mail ID provided.