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Job Description Form

Title Technical ServicesOfficer

Classification Level 3/4

Number 941995 Group Insurance Operations

Reports to Technical ServicesManager

Division RiskCover

Supervises 0 Section Insurance Advisory andUnderwriting

Commission Overview

The Insurance Commission of Western Australia (ICWA) is a Government Trading Enterprisethat provides Motor Injury Insurance to Western Australian motorists and managesRiskCover, the self insurance arrangements of the Western Australian Government. TheInsurance Commission also invests and manages funds to meet insurance liabilities, andadvises Government on insurance.

Our Values

We are committed to a high performance culture which values accountability, professionalintegrity and respect.

Divisional Overview

The RiskCover Division administers RiskCover, the Government of Western Australia’sself-insurance scheme. The Division provides high quality and efficient self-insurance forGovernment departments and authorities, industrial diseases insurance to the mining sector,and manages the Insurance Commission General Fund, and Government Insurance Fund.The Division also administers claims lodged against the Employers IndemnitySupplementation Fund; WA Police, Post Separation Medical Benefit Scheme andWorkCover’s General Fund on behalf of other agencies. It also provides advice toGovernment on insurance and risk management matters.

Position Overview

Responsible for insurance related contract advice, contributes to product (cover) developmentand technical product training.

Position Responsibilities

Provides insurance and contract related insurance advice to clients supported by theTechnical Services Manager and Technical Services Coordinator.

.Contributes to the provision of insurance and contract related insurance trainingSupports the Technical Services Manager with product development initiatives.Undertakes research to assist product development. Contributes to continuous improvement and innovation in all activities, includingmaximisation of opportunities to harness technology to optimise productivity.

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Actively works within a supportive team environment that embraces change, innovationand quality customer serviceAssists with the provision of specialist technical advice to clients and Client Relationshippersonnel. Assists with the provision training and education to clients on insurance and contractrelated insurance matters.

Corporate Responsibilities

Exhibits accountability, professional integrity and respect consistent with the InsuranceCommission's Values and Code of Conduct, and the public sector Code of Ethics.Ensures all correspondence is to a professional standard consistent with the style guide.Performs other duties as directed.

Work Related Requirements

Capability to:

Work with a customer service focus with proven ability to work in partnership withclients, establish relationships and anticipate client needs.Establish networks and effectively communicate with a diverse range of people usingverbal, written and presentation skills.Apply knowledge of insurance and risk management principles and practices, contractsand contracting risks from an insurance /risk financing perspective.Apply contemporary practices in commercial insurance, and providing commercialinsurance advice.

Pre-employment requirements

A satisfactory National Police Clearance no more than six months old100 point identify checkSatisfactory evidence of Australian residency status or the right to work in AustraliaSatisfactory evidence of essential qualifications or Professional Memberships (whereapplicable)

Award/Agreement

Government Officers (Insurance Commission of Western Australia) Award 1987Government Officers (Insurance Commission of Western Australia) General Agreement 2017

Certification

Approved by the delegated authority and registered on :

26 March 2019