job roles - functional areas
TRANSCRIPT
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FUNCTIONAL AREAS
JOB ROLES
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Human Resources
Recruitment, retention and dismissal of staff
Training, development and promotion of staff
The monitoring and maintenance of good working conditions
Health and Safety Liaison with employee organisations
and trade unions
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HUMAN RESOURCES
JOB TITLE FUNCTION & RESPONSIBILITY
Human resourcesdirector
Deciding the overall staffing policies of the organisation. Advising senior management. Setting the HR budget. In charge of all the HR functions in the organisation.
Human resourcesmanager
Managing the HR department and staff involved with industrial relations and trade union negotiations, implementing the organisation’s HR policies.
Recruitment officer Responsible for the recruitment and selection of staff.
Training/staffdevelopment officer
Responsible for training and staff development.
Personnel/staffingofficer
Keeping staff records, monitoring staff welfare.
Health and safetyofficer
Overseeing all health and safety matters, accident monitoring and prevention.
Security officer General security, responsible for all security staff.
HR administrative assistants
Administrative work relating to the human resources function.
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Finance
Preparing accounts Paying wages and salaries Obtaining capital and resources Allocating budgets
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FINANCEJOB TITLE FUNCTION & RESPONSIBILITY
Financial director Giving advice to senior managers on the overall financial policy of the organisation. Overseeing the company budget. In charge of all finance function in the organisation.
Financial Manager Managing the finance function and staff. Advising on financial recourses.
Chief accountants Overseeing the preparation of the final accounts of the organisation.
Management accountant
Producing continuous financial information for management.
Credit controller Advising on credit policies. Ensuring that money owing to the company is kept within agreed levels.
Chief cashier Responsible for the receipt, safe keeping, banking and accounting of all cash received.
Payroll administrator
Responsible for overseeing the company payroll and salary/wage section.
Wages clerk Assist the payroll administrator in the production of salary and wage details.
Ledger clerk Assist the chief accountant in the recording of all financial transactions.
Credit control clerks Assist the credit controller in checking the credit status of new customers and existing accounts. Reminding customers of overdue payments.
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Marketing & Sales
Market research Primary research / secondary research
Marketing mix 4 P’s (Product, Price, Place, Promotion)
Sales promotion Advertising campaigns
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MARKETING & SALES
JOB TITLE FUNCTION & RESPONSIBILITY
Marketing director Responsible for the overall marketing function and its aims and objectives.
Sales director Responsible for the sales function.
Sales manager Responsible for sales staff and the achievement of sales targets, often within the UK.
Export manager Responsible for overseas agents and the achievement of sales targets overseas.
Advertising manager In charge of advertising and liaising with agency staff over publicity campaigns.
Sales coordinator The ‘link’ person for travelling sales representatives who require urgent information.
Sales representatives
Sales people who visit customers in the UK and overseas.
Market researchers Find out customer opinions on current and proposed goods and services.
Order clerks Accept and process sales orders.
Shipping clerk Arrange for the transportation and delivery of orders overseas and the completion of export documentation.
Telephone sales staff
Accept and process telephone orders.
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Production
Obtain resources to produce goods or provide a service
Organising the resources to produce the goods or provide the service in the most appropriate way.
In order for this to be achieved satisfactorily, several criteria must be considered. ….
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Production cont….
a. The aims of the business (e.g.. Does it want to sell cheaply to the mass market or make exclusive items or provide a personal service?)
b. The resources which are needed to produce the goods or provide the service
c. How the resources an be organised to achieve the aims in the most cost-effective way
d. How the operation can be monitored and controlled to achieve the desired result.
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PRODUCTIONJOB TITLE FUNCTION & RESPONSIBILITY
Production director Responsible for the entire production function and its operations.
Operations or Works manager
Responsible for the production of all goods as scheduled and to the quality required.
Purchasing manager Responsible for the acquisition of raw materials.
Chief engineer Responsible for all maintenance staff and for scheduling equipment maintenance and recommending modifications
Chief designer Responsible for the design team and the design of the finished product.
Production planners Plan all production to maximise machine use and staffing, taking account of customer requirements.
Production controllers Check production is going to schedule.
Quality controllers Check quality is to the required standard.
Buyers/Orders clerks Buy the raw materials required for production.
Stores staff Store and monitor stocks of all raw materials and components and issue these as required.
Draughtsmen Responsible for the technical design of manufactured equipment.
Foremen Supervise the maintenance staff and factory operatives.
Dispatch clerks Responsible for dispatching the finished goods.
Designers Responsible for the actual design of the finished product.
Engineers Responsible for carrying out equipment maintenance.
Factory operatives Undertake the production and assembly of manufactured items by machine or by hand.
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Administration
Clerical work Mail handling, record keeping, document
production, organising meetings, dealing with enquiries etc
Cleaning and maintenance Security Health & Safety IT and software
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ADMINISTRATIONJOB TITLE FUNCTION & RESPONSIBILITY
Company Secretary A senior executive responsible for all the legal affairs of the company, dealing with shareholders, insurance and pension matters and organising director’s meetings
Administration manager Managing the administration operations of the organisation
IT manager Managing all the IT requirements of the company, including equipment maintenance and advising on future needs
Office manager/ Senior administrator
Responsible for overseeing the administration operations in a particular office or department.
Chief security officer Responsible for the security staff and for advising on security requirements
Reprographics supervisor
Responsible for running a reprographics (printing/ photocopying) section
PA/secretarial staff Responsible for providing secretarial and administrative support, usually to senior managers
Administration assistant Assists with administrative tasks in a particular area.
Word processing operator/data input clerk
Responsible for document production/ input of data into a computer system.
Cleaning staff Cleaning of general office areas, facilities and equipment
Maintenance staff Responsible for routine maintenance work, which may include painting and decorating
Security Responsible for monitoring and maintaining security to the required standard
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Customer Service
Providing information Giving advice Providing credit facilities Delivering goods After-sales service
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CUSTOMER SERVICE
JOB TITLE FUNCTION & RESPONSIBILITY
Customer services manager
Responsible for the overall customer service function and staff
Technical services manager
Responsible for all the technical services function and staff
Delivery or distribution manager
Responsible for scheduling and overseeing the delivery of all new items sold
Customer services assistant
Deals with customers, face-to-face or on the telephone. Liaises with other staff over complex issues and either responds to customers personally or ensures issue is dealt with by specialist
Technical advisers Deal with customers who are encountering technical difficulties
Telephone help line staff
Deal with customer enquiries over the telephone
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Information Technology
Management of ‘network’ Allocating new users access Dealing with queries Setting up network services Liaising with other users Routine repairs Provide a help desk
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Note:
It is probably the most rapidly changing area in a business. Computers installed one year are out of date three years later.
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DISTRIBUTION
Which channels of distribution to use – wholesaler, retailer, customer
Which method of distribution to use – road, rail, air, sea
How to get the products to the right place at the lowest cost
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Channels of distribution
Most common channel of distribution is:
MANUFACTURER
WHOLESALER
RETAILER
CUSTOMER
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Channels of distribution
Most common channel of distribution is:
MANUFACTURER
WHOLESALER
RETAILER
CUSTOMER
Who makes product
Storage, e.g.. Cash & carry
Shops
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HEAD OFFICE
Pontypool Tesco
Tesco(location)
Tesco(location) Tesco
(location)Tesco
(location)
Tesco(location)
Tesco(location)
Tesco(location)
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• David Reid • Rodney Chase • Sir Terry Leahy • Richard Brasher • Philip Clarke • Andrew Higginson • Tim Mason • David Potts • Charles Allen CBE • Karen Cook • E Mervyn Davies • Dr Harald Einsmann • Ken Hydon • Carolyn McCall
BOARD OF DIRECTORS FOR TESCO
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Head Office - Organisation ChartBoard of Directors
Managing Directors Functional Area Manager
Area Managers
Deputy Area Managers
Deputy Functional Area Managers
Store Managers
Staff
Look at individual job roles for each
area for in depth
breakdown for a chart
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TESCO – FUNCTIONAL AREAS
Finance
Administration
Customer Service
Distribution
Finance
Human Resources
ICT
Marketing
Sales
production
Research & Development
HEAD OFFICE
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Pontypool Tesco – Organisation Chart
Torfaen Area Manager
Store Manager
Assistant Manager
Supervisors Human Resources Manager
Finance
Staff Staff
Staff
Staff
Staff
Staff
Administration
Diff supervisors for different areas (frozen, tills etc)
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PUBLIC OWNERSHIP
CENTRAL GOVERNMENTLONDON
LOCAL GOVERNMENTTORFAEN COUNTY BOROUGH COUNCIL
PONTYPOOL ACTIVE LEARNING CENTRE
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Torfaen County Borough Council
Pontypool Active Learning Centre
Council Organisations
Council Organisations Council
OrganisationsCouncil
Organisations
Council Organisations
Council Organisations
Council Organisations
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TCBC – FUNCTIONAL AREAS
Finance
Administration
Customer Service
Distribution
Finance
Human Resources
ICT
Marketing
Sales
production
Research & Development
TORFAEN COUNTYBOROUGH COUNCIL
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Pontypool Active Learning Centre – Organisation Chart
Torfaen County Borough Council – Leisure Manager
Manager
Assistant Manager
Supervisors Human Resources Manager
Finance
Staff Staff
Staff
Staff
Staff
Staff
Administration
Diff supervisors for different areas
(gym/pool)