Date Prepared: 1st April 2015

Effective Date: 1st April 2015

Reference:

Job Title: Duty Manager

Reports To: Operations Manager

Responsible For: All Staff within the site whilst on duty

1. JOB PURPOSE AND MAIN AIMS

a) To be directly responsible for the day-to-day operation of the facility. To ensure efficient and effective utilisation of all resources, excellent delivery of customer service and security of the facility.

b) To be a pro-active member of the Centre’s Operations Management Team and provide the lead in developing the leisure team to support Circadian Trust’s management philosophy.

2. SPECIFIC DUTIES AND RESPONSIBILITIES

In Relation To Main Aim a)

a) To ensure the adequate level of staffing on shift in order to meet customers expectations and deliver a quality service.

b) Ensure the daily maintenance of all plant and equipment is complete particularly controlling the pool environment and for taking appropriate action in the event of emergencies and breakdown and informing the Facilities Manager when necessary.

c) Ensure the maintenance of safe working practises and safety checks and emergency procedures are operating in accordance with the Health & Safety at Work Act, Circadian Trust’s Health and Safety Policy and Codes of Practice including completion of relevant documentation.

d) To ensure the supervision and welfare of all staff based at the facility including delegation and management of duties performed.

e) Assist to ensure that all employees are trained in the methods of operation and systems of work in the facility.

f) To ensure public order in the facility taking action to minimise vandalism and anti social behaviour and for the general security of the facility.

g) Accountable for collating and accounting for all fees, charges and income, including arrangements for cash security and for banking of cash in accordance with financial regulations.

h) To ensure the highest standards of cleanliness in all areas by effective management of staff and resources at all times.

i) Liaison on a regular basis with the Operations Manager on all matters relating to the operation, service and promotion of the facility and to attend meetings and prepare reports as necessary.

Facilities Management

a) To monitor the cleanliness of the facility both internal and external to include car park checks.

Health and Safety

a) Assist in monitoring to ensure COSHH, RIDDOR, First Aid and accident/incident procedures are in place and adhered to.

b) Assist in ensuring that correct manual handling techniques are adhered to and that health and safety requirements are met for events.

c) To monitor and check sports equipment, emergency lighting, fire extinguishers & fire exits.

d) To assist with all alarm testing.

Staffing

a) Assist with the monitoring of annual leave, reporting of sickness and back to work interviews.

b) Assist with staff inductions.

c) To assist with the co-ordination of timesheets.

d) To assist with the issue the leisure uniform.

Programming

a) To assist the Operations Manager in any aspects of Programming as required

In relation to Main Aim b)

a) To develop, empower and motivate staff to deliver the highest possible quality service to the customer.

b) To ensure your team actively embraces change and identifies opportunities.

c) To ensure all staff understand Circadian Trust’s mission statement, aims and objectives and where they fit in with this.

d) Assist the Operations Manager in maintaining and encouraging a communication policy that empowers your team so they feel able to positively contribute to improving the service.

e) Maintain effective records of staff meetings.

And any other duties commensurate with the grade and falling within the scope of the post, as requested by Management. Duties may change over time and you will be expected to co-operate where such changes are reasonable.

3. SKILLS, KNOWLEDGE & EXPERIENCE (SELECTION CRITERIA)

Essential Criteria

a) NVQ Level 3 in Leisure management or equivalent or considerable and varied Leisure management experience of an equivalent nature with the ability to obtain the qualification within two years of employment.

a) Experience of working within the leisure industry.b) Experience of Health and Safety Management.c) Experience of staff supervision.d) Ability to lead and motivate a team and work effectively alongside others.e) Proven customer care skills.f) Knowledge of Health & Safety issues relating to facility/swimming pool management.g) Ability to work under pressure and prioritise workloads of self and others.h) Knowledge of quality management systems (e.g. Quest).i) Knowledge of business IT applications (e.g. word processing/spreadsheets).j) Current First Aid Certificate or the ability to obtain with the first 6 months of employment.

Desirable Criteria

a) Knowledge and applications experience of electronic bookings/membership systems.b) Experience of technical operations of plant and equipmentc) Experience of maintenance operations and systemsd) Experience of managing budgets/business plans.e) National Pool Lifeguard Qualification.f) Pool Plant Operator’s Certificate.g) Training/qualifications in Health & Safety.

4. TRAINING REQUIRED

a) Time Management.b) Recruitment and Selection.c) Personal Performance Reviews.d) Investigations and Hearings.e) Report / Letter Writing.

5. PHYSICAL EFFORT AND/OR STRAIN

f) May be required to aid with the setting up of sports equipment. g) May be required to take deliveries, which may involve some manual handling.

6. SPECIAL NOTES OR CONDITIONS

a) The post holder will be required to work on a shift rota basis, working week days, evenings and weekends.

b) The post holder will be required to wear a uniform at all times whilst on duty.

c) The post holder may be required to provide cover for colleagues from time to time.

d) The post holder will be required to undergo regular training.

e) The post holder may be required to work at any of the Leisure Centres.