jobs first evaluation: research tools · 2019-02-25 · version 7a 24.11.10 1 jobs first interview...

Jobs First Evaluation:

Research tools Martin Stevens and Jess Harris

March 2013

Jobs First Evaluation: Research Instruments contents

Jobs First interview guide: Project Leads ............................................................................... 1

Jobs First interview guide: Project Leads ............................................................................... 7

Jobs First Interview guide: Service users .............................................................................. 12

Jobs First Interview guide: Service users Round 2 ................................................................ 16

Jobs First Interview guide: Carers ........................................................................................ 21

Jobs First interview guide: Department of Health Lead Round 1.......................................... 27

Jobs First interview guide: Department of Health Lead Round 2.......................................... 30

Jobs First interview guide: National implementation consultants ........................................ 35

Jobs First interview guide: adult social care professionals ................................................... 38

Jobs First interview guide: Employment service managers .................................................. 42

Jobs First interview guide: Employment support workers/job coaches/Job Centre Plus DEAs 46

Jobs First EVALUATION: Case Records Information – BASELINE ........................................... 50

Jobs First EVALUATION: Case Records Information FOLLOW-UP.......................................... 52

Case Record Data - Matching Tool ....................................................................................... 53

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Jobs First interview guide: Project Leads

[1st interview, autumn 2010] Instructions to interviewers: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible.

The prompts are there as ideas to be used if the person is unsure about how to answer the question or answers very briefly; they are not separate questions that must be asked. Other useful prompts are that can be used at any time are ‘Anything else’ or ‘Can you tell me a bit more about that?’ The probes should be used if they have not already been covered in an earlier answer. Make sure the person has finished all he or she wants to say on a topic before asking a new question – try to explore what they have said and don’t leave answers at just yes or no. It is also important to let participants discuss other issues not included in the topic list that they think are important.

Section 1. Background and local context These first questions focus on the background to the decision to take part in the Jobs First Demonstrator site project and characteristics of the local area that are likely to influence the implementation and success of the project. I will also ask about how any changes have been made to these background factors and whether these are specifically for Jobs First , or for other projects or initiatives. 1 First, please you tell me about your current role

Prompt:

Background in learning disability services Probes:

Why are you the Jobs First Lead?

How long have you worked in the authority?

What is your level of seniority in the authority? (Service manager, service lead, assistant director - other)

How (if at all) has your level of seniority affected the implementation of Jobs First?

2 Please would you tell me about the background to deciding to take part in the Jobs First Demonstrator Sites project?

Prompts:

Key players.

How bid was constructed.

Consultation? Who with?

Any opposition? Who from? 3 Please would you tell me a bit about local Learning disability services and priorities:

Prompts:

History of Direct Payments implementation.

In Control.

Progress with personalisation

Inspection or PIs. Probe:

How (if at all) did any specific local factors relating to adult social care services influence the decision to take part in the Jobs First Demonstrator Sites project?

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4 What has been the history of supporting people with learning disabilities to get paid jobs in this area?

Prompts:

What (if any) supported employment services are available?

What (if any involvement of Jobs Centre Plus/Connexions in supporting people with learning disabilities to get jobs?

How far has employment been identified as a goal for young people with learning disabilities as they approach leaving school?

5 How does the Jobs First project fit with other activities/initiatives in this LA to increase

employment opportunities for people with learning disabilities?

Prompts: Local initiatives Getting a Life Aspirations for Life Project Search Right to Control

6 What collaborative arrangements do you have with other Local Authority Departments/ Directorates in respect of learning disability services?

Prompts:

Housing

Children’s Services (for transition)

Schools and colleges

Finance/audit department

Legal department Probes:

How well are these arrangements working?

What (if any) specific work has been needed to develop good collaboration specifically for Jobs First?

What (if anything) more needs to be done to secure good collaboration from these departments?

7 How does the Jobs First project fit within the wider local authority context?

Prompts:

Commitment among senior officers (Chief Executive Officer, other service Directors).

Any problems with wider senior officer commitment; if so, what impact might these have on implementing Jobs First?

Relationship of the Jobs First project to other corporate/strategic activities (eg. Learning Disability Partnership Board/ National Service Framework Life in Transition/ Local Strategic Partnership

8 How have councillors reacted to the Jobs First project?

Prompts:

Executive member.

Overview and Scrutiny Committee.

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9 If you had not been selected to be a Jobs First demonstrator site, would you have taken any other steps to focus personal budgets and support planning on employment support for people with learning disabilities?

Section 2. Changing local systems and attitudes The next few questions are about any changes that are being made to local systems in order to support people with learning disabilities get paid jobs. We are interested in any changes made specifically for Jobs First, or as a result of other national projects, such as Getting a Life or local initiatives. This section will also include some questions about attitudes and how (if at all) they are changing, again as a result of Jobs First or other national or local initiatives. 10 What do you anticipate being the impact of different kinds of residential services, or supported

living arrangements on the ability of people with learning disabilities to get jobs? Probes:

What (if anything) are you planning to do to address this/these issues?

What else needs to be done?

11 What progress are you making with developing ‘braided’ funding to support people with learning disabilities to get paid work? (please distinguish specific work for Jobs First from other projects and local initiatives) Prompts:

Access to Work

Supporting People

Independent Living Fund

Disabled Facilities Grants

Any others? Probes:

For each funding stream – what have been the barriers and what has helped

How are the most appropriate sources of funding identified for people with learning disabilities in the cohort/more widely

Have you faced issues of ‘double funding’ of employment support from different funding streams? If yes how have these been addressed?

12 How (if at all) has employment related support been incorporated into the Resource Allocation

System (RAS)? (please distinguish specific work for Jobs First from other projects and local initiatives) Probes:

How were these changes achieved?

What (if any) impact does this have on the overall allocations?

If employment support is not reflected in RAS, or in allocations, what impact does this have? 13 How (in your experience) have practitioners reacted to the idea of focusing support planning on

getting paid job? Probes:

Social workers/care managers

Support workers

Residential staff

Other key groups

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14 What (if any) changes are being made to person centred and other support planning approaches

and tools to help implement Jobs First? Probes:

How has employment support been addressed in assessment and support planning alongside social care needs?

Are there any further adaptations and developments needed? 15 What (if any) changes are being (or have been) made in relation to monitoring and review:

Of employment outcomes?

Of social care outcomes? 16 What (if any) extra training is being made available: (please distinguish specific work for Jobs First

from other projects and local initiatives)

For local authority care managers and social workers?

For employment brokers?

For job coaches?

For Job Centre Plus teams?

For Connexions staff?

For staff in Schools/colleges?

17 What (if any) further training might be needed?

Section 3. Engaging with other agencies and employers This section asks about any work that has been done (or is planned) with employers, and other agencies as part of Jobs First, other national projects or local initiatives 18 What work is being done to encourage employers to give paid jobs to people with learning

disabilities? (please distinguish work for Jobs First from other projects and local initiatives) Probes

What kinds of employers are you working with?

Which have been the most/least enthusiastic?

What kinds of changes and adaptations have employers made to working practices to facilitate people with learning disabilities to work?

Whose responsibility is it to work with employers?

What has been the most effective means of engaging local employers?

19 What (if any) measures are being taken to commission supported employment services or to stimulate the market? (please distinguish specific work for Jobs First from other projects and local initiatives) Probes:

How are supported employment services adapting?

Have any new supported employment services being set up? – in what sectors (ie private for-profit or not for profit and third sector)?

20 What (if any) work is Jobs First doing with Job Centre Plus staff to encourage them to support people with learning disabilities in coming off benefits and finding suitable employment? (please distinguish specific work for Jobs First from other projects and local initiatives) Prompts:

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Inviting Job Centre Plus attendance at Jobs First meetings; providing LD awareness training Probes:

How are Job Centre Plus adapting their services to meet this need? Named practitioners.

21 Transport has often presented problems in the provision of social care services generally. Have there been any particular difficulties in relation to transport for people with learning disabilities to get to and from work?

22 Have you been able to engage with local transport companies? (please distinguish specific work

for Jobs First from other projects and local initiatives) Probes

What was their initial response?

Section 4. Working with people with learning disabilities This section asks about implementing Jobs First for individual people with learning disabilities. I am going to ask about the criteria for selection, factors affecting participation and any early indications of the experiences of people with learning disabilities and their families. 23 What are your criteria for selecting people to receive the initial Jobs First intervention?

Probes:

What was your reasoning for these criteria?

Do you feel there are limits as to who can get paid jobs? Why do you think that?

24 In your experience, what (if any) factors makes it harder to engage people with learning disabilities in terms of offering employment related support? Prompts:

Age

Ethnicity

Level and type of disability

Accommodation eg living in group home, with parents etc

Gender Probes

What are the problems?

What measures, if any, are being taken to reach out to the most excluded people with learning disabilities?

What else could be done to encourage the most excluded people with learning disabilities to start thinking about seeking paid employment?

25 How (in your experience) have people with learning disabilities and their families reacted to:

the increased focus on employment in reviews?

to using their personal budgets to purchase employment support?

26 What kinds of employment support are the Jobs First cohort starting to choose? Probes:

Which are starting to look most promising? Why?

Section 5. Evaluation I’d like to ask you now about any local evaluation

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27 How will you know if Jobs First is producing better outcomes in terms of employment and other outcomes?

28 Are you collecting any data to assess progress?

Prompts:

Numbers of people with learning disabilities getting paid jobs

Numbers leaving jobs and for what reason

Support purchased

Section 6. Overall views about Jobs First Finally, I have a few more general questions about your views of Jobs First and employment of people with learning disabilities 29 What, in your view are the main factors that help people with learning disabilities to get jobs?

Prompts (use to trigger a more in depth response):

Supportive family

Local employment situation

Transport links

Networks

30 What (if any) are the main barriers to people with learning disabilities getting jobs in your view? Probes:

Attitudes v. systems and structures

What have you been able to (or are you planning to) do to overcome these barriers?

What else would help support people with learning disabilities into employment?

31 What if (any) are the disadvantages of using personal budgets to purchase employment related support? Prompts:

Poor quality services

Financial and/or other abuse

Exclusion from benefits (benefit trap)

Drop in household income and carer support

Other risk issues 32 What (if any) are the advantages of using personal budgets to purchase employment related

support? Prompts:

Kinds of employment support used

Kinds of jobs

Choice and control

33 Is there anything else you would like to add?

Many thanks for taking part... [Check you have a completed consent form and a background information form]

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Jobs First interview guide: Project Leads

[2nd interview, autumn 2011] Instructions to interviewers: Thank participants. Each topic should be covered but the order in which they are discussed or the phrasing is not important in order to make the interview as spontaneous as possible.

The prompts are there to be used if the person is unsure about how to answer the question or answers briefly; they are not separate questions that must be asked. Other useful prompts that can be used at any time are ‘Anything else’ or ‘Can you tell me a bit more about that?’ The probes should be used if they have not already been covered in an earlier answer. Make sure the person has finished all he or she wants to say on a topic before asking a new question – try to explore what they have said and don’t leave answers at just yes or no. It is important to let participants discuss other issues not included in the topic list that they think are important.

Section 7. Current role and organisational issues These first questions focus on your current role and any characteristics of the local area that may have influenced the implementation and success of the project. Also, about any changes to these background factors, whether specifically for Jobs First or for other projects / initiatives. 1 First, please you tell me about your current role – has this changed over the course of Jobs First?

Prompts

What is your level of seniority? (Service manager, service lead, assistant director - other)

How (if at all) has your level of seniority affected the implementation of Jobs First?

How has your change in role affected Jobs First?

2 What progress is being made in personalisation since the first Jobs First interview in (DATE) 3 How (if at all) has employment related support been incorporated into the RAS? (please

distinguish work for Jobs First from other projects and initiatives) Probes

If employment support is not reflected in RAS, or in allocations, what impact does this have?

How if at all has the RAS changed over the course of Jobs First? How were changes achieved?

What (if any) have any changes had on the overall allocations? 4 What (if any) has been the impact of the national / local authority-wide financial constraints?

Probes

Reduction in personal budgets/level of direct payments

Changes in management


5 What (if any) changes have been made in respect of collaborative arrangements with other Local Authority Departments/ Directorates in respect of learning disability services?

Prompts:

Housing

Children’s Services (for transition)

Schools and colleges

Finance/audit department

Legal department Probes:

What (if any) specific work has been needed to develop good collaboration for Jobs First?

How well are these arrangements working?


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What more needs to be done (if anything) to secure good collaboration from these departments?

6 What level of commitment has there been among senior officers (Chief Executive Officer, other

service Directors)? What (if any) impact has this had on the success of Jobs First?

7 How have other corporate/strategic partners been involved in Jobs First (eg. Learning Disability Partnership Board/ National Service Framework Life in Transition/ Local Strategic Partnership)?

8 How have councillors reacted to the Jobs First project? Prompts:

Executive member.

Overview and Scrutiny Committee.

Section 8. Changing local systems and attitudes The next questions are about any changes being made to local systems to support people with learning disabilities to get paid jobs. We are interested in changes made specifically for Jobs First, or for other national projects or local initiatives. There are also some questions about attitudes and how (if at all) they are changing, again as a result of Jobs First or other initiatives. 9 Some sites have developed a different approach for the Jobs First cohort, in terms of

assessment/review, resource allocation and support planning. Please would you tell me about any differences in the approaches taken for your Jobs First cohort? Probes – always ask if not covered:

Please tell me about any differences in who does Assessment/Reviews & what they focus on

Please tell me about any differences in who does Support Planning and what it focuses on

What has been the experience of signing off support plans that focus on employment?

What (if any) changes are being (or have been) made in relation to monitoring and review of employment and social care outcomes for the Jobs First cohort?

10 What progress have you been able to make with developing ‘braided’ funding to support people with learning disabilities to get paid work? (please distinguish work for Jobs First from other projects and initiatives) Prompts:

Access to Work

Supporting People



Remploy

Any others? Probes:

For each funding stream – what have been the barriers and what has helped?

How are the most appropriate sources of funding identified for people with learning disabilities in the cohort/more widely

Have you faced issues of ‘double funding’ of employment support from different funding streams? If yes how have these been addressed?

11 Please describe the process of accessing the Remploy funds for the Jobs First cohort Probes (always ask if not covered):

How are the funds transferred to people with learning disabilities?


9

What kind of monitoring has been undertaken?

How are these funds seen in relation to the social care budget?

How (if at all) does the Remploy money affect people’s entitlement to benefit?

12 Overall, do you think that enough money is available to support people with learning disabilities to get jobs in your area?

Right to Control question for Leicester and Newham 13 How is being a Right to Control Trailblazer site affecting the implementation of Jobs First? 14 How (in your experience) have practitioners reacted to the idea of focusing on employment for

people with learning disabilities? Probes:


Support workers

Residential staff

Any other key groups

What (if any) work has been done to change attitudes?

What further work remains to be done? 15 What (if any) extra training has been made available (please distinguish work for Jobs First from

other projects and initiatives):



For job coaches?




16 What training has been the most useful?

17 What (if any) further training might be needed?

Section 9. Engaging with other agencies and employers This section asks about any work that has been done (or is planned) with employers and other agencies as part of Jobs First, or other national or local initiatives 18 What work has been done to encourage employers to give paid jobs to people with learning

disabilities? (please distinguish work for Jobs First from other projects and local initiatives) Probes:




Whose responsibility is it to work with employers?


19 What progress has been made in developing supported employment provision or to stimulate independent sector provision? (distinguish work for Jobs First from other projects and initiatives) Probes:Are supported employment services (in-house and external) adapting and if so how?


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Have new supported employment services been set up? In what sectors (profit/non profit)?

What (if any) training have you provided in job coaching or employment brokerage to other in-house staff and/or independent providers?

20 What has been the involvement of Job Centre Plus in Jobs First, locally?

Probes:

Job Centre Plus attendance and contribution to Jobs First Project Board meetings?

How do Job Centre Plus DEAs currently support people with learning disabilities?

What (if any) work has Jobs First done to encourage Job Centre Plus to work with people with learning disabilities? E.g providing LD awareness training

Are people with learning disabilities referred by the local authority to Job Centre Plus DEAs? If so, what are the advantages and disadvantages of this approach?

For Leicester & Newham: What (if any) impact has Right to Control had on Job Centre Plus?

21 Transport has often presented problems in the provision of social care services generally. Have there been any particular difficulties in relation to transport for people with learning disabilities to get to and from work or to and from employment support services?

22 Have you been able to engage with local transport companies? (please distinguish work for Jobs

First from other projects and initiatives). What was their initial response?

Section 10. Working with people with learning disabilities This section asks about implementing Jobs First for individual people with learning disabilities. I am going to ask about factors affecting participation and any early indications of the experiences of people with learning disabilities and their families. 23 In your experience, what (if any) factors have made it harder to engage people with learning

disabilities in taking part in Jobs First? Prompts:

Age; Gender; Ethnicity; Level & type of disability; Accommodation eg group home, parents etc Probes


What measures, if any, have been taken to reach the most excluded people with LDs?



The increased focus on employment in reviews?

To using their personal budgets to purchase employment support?

25 What kinds of employment support are the Jobs First cohort choosing/have they used? Probes:

Which are starting to look most promising? Why?

Section 11. Overall views about Jobs First Finally, a few general questions about your views of Jobs First and employment of people with LDs


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26 In your experience of implementing Jobs First what are the main factors that help people with

learning disabilities to get jobs? Prompts (trigger a more in depth response):

Supportive family


Transport links

Social networks

Allocation of funding for employment support

Supportive welfare benefits system

27 What (if any) are the barriers to people with learning disabilities getting jobs in your view? Probes:






28 What (if any) are the disadvantages of using personal budgets to buy employment related support? Prompts:



Reduction in funding available for personal care or social related activities

Other risk issues 29 What (if any) are the advantages of using personal budgets to buy employment related support?

Prompts:


Kinds of jobs

Choice and control 30 In general, how (if at all) has taking part in Jobs First helped develop the local authority’s

approach to supporting people with learning disabilities to get paid jobs? Prompt

Change to systems and structures

Changes to attitudes Probe

Will any changes be sustainable?

Are there other changes not yet achieved that you hope to achieve to take this work forward?

Looking beyond Jobs First, what (if any) plans are there to increase employment of people with learning disabilities?

31 Is there anything else you would like to add, to inform this Evaluation?

Many thanks for taking part... [Check completed consent form and background information form]

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Jobs First Interview guide: Service users Instructions to interviewer: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible. The prompts are there as ideas to be used if the person is unsure about how to answer the question or answers very briefly; they are not separate questions that must be asked. Other useful prompts are that can be used at any time are ‘Anything else’ or ‘Can you tell me a bit more about that?’ The probes should be used if they have not already been covered in an earlier answer. Make sure the person has finished all he or she wants to say on a topic before asking a new question – try to explore what they have said and don’t leave answers at just yes or no. It is also important to let participants discuss other issues not included in the topic list that they think are important. Listen to what interviewee says - check that you understand.

1 To get us started, do you have a paid job at the moment? If ‘No’ go to question 16 If ‘Yes’ continue with questions 2 to 15

We would like to ask you now some questions about this job, how you got it and whether you get any help with it. 2 Please tell me a little about your job

Probes:

What is you job called?

Where do you work?

How often do you go to work?

How long on each day?

What do you do at work?

What things do you like about your job?

Is there anything you don’t like about your job? – what? 3 What difference has having a job made to you [both negative and positive]?

Prompts:

Money

Friends/social life

What have you changed in what you do every day or every week?

Any other good things or any other concerns?

4 What do about your relatives/carers (use their names/relationships) or any staff working where you live or your support workers (ask which term people prefer) think about you having a job? Prompts:

Are they pleased you have a job?

Do they help and encourage you? How?

Are they worried about you having a job – why is that? 5 Who talked to you about getting a paid job?

Prompts:

Care manager/social worker

Parents/relatives

Other workers – who?

Friends

6 Was this part of a ‘review’? This is a meeting where you talked about what help you need or where you live?

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7 What did you think of talking about getting a job at the same time as your review?

I would like to ask you now about how you got this job. 8 How did you find this job?

Probes:

Was this the first job you wanted to do?

What (if any) other jobs did you apply for?

What did you have to do before they gave you this job? Prompts:

o Interview o Working interview - working for a while to show you can do the job)

9 Did you get help in finding a job? (eg job coach/brokers)

Probes:

Who helped you

What did they do to help you?

Did you choose who helps you and how?

Do you know about how they are paid? (ie issues about personal budgets etc) 10 Do you get any help while you are at work?

Probes:

Who helps you? (e.g. their own job coach or a colleague mentoring them at work)

Do they just work with you or do they also work at xxx (where the person works) as well? What do they do to help you?

Is there any other help you need at work? – What?


Do you know about how they are paid? (ie issues about personal budgets etc) The next few questions ask about any other things you do when you are not working. 11 What other things do you do in the day when you are not working?

Prompts:

Day services (how often) – what do you do there?

Support worker (how many days) what do you do with your support worker?

Voluntary work – what kind of work do you do? (describe)

Work experience – what kind of work do you do? (describe)

Leisure – away from home or home related

Education, training, NVQ etc

12 What do you like most about the things you do during the day?

13 Is there anything about the things you do during the day that you don’t like?

14 Was there anything that made it difficult for you to get a job? Prompts:

Finding the right job that I could do and that I wanted to do

How to get to work and back

Money / Benefits

14


Finish here for those who are in a paid job Thank you for taking part in this interview. We will be in touch in the future and will come back to talk to you again in six months.

Continue here if answered ‘No’ to question 1 (ie not in a paid job)

I’d like to start by asking a few questions about what you do in the day. 16 What do you usually do during the day?








18 Is there anything about the things you do during the day that you don’t like? – What? I’d like to ask you now about anything you are doing to get a paid job. 19 Has anyone ever talked to you about getting a paid job?

Care manager/social worker

Parents/relatives

Other workers – who?

20 Was this part of a ‘review’ – a meeting where you talked about what help you need or where you live?

21 What did you think of talking about getting a job at the same time as your review?

22 Have you been looking for a paid job? Why? [whether they answer ‘yes’ or ‘no’]

23 What sorts of work (if any) would you like to do?

24 Have you had any help with looking for a paid job?

Who helped you

What did they do to help you?


Do you know about how they are paid? (ie issues about personal budgets etc)

25 Is there anything that stops you getting a job or is making it difficult?

No jobs available that I can or want to do


Money / benefits

26 Is there anything about where you live that would make it difficult?

other people you live with

no help to get up in the morning

No one encouraging you at home?

15

27 What do your relatives/carers (use their names/relationships) or any staff working where you live or your support workers think about you looking for a paid job?

Are they pleased? – why?

Are they worried? – why

Do they try to help you? – how?


Thank you for taking part in this interview. We will be in touch in the future and will come back to talk to you again in six months.

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Jobs First Interview guide: Service users Round 2 Instructions to interviewer: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible. The prompts are there as ideas to be used if the person is unsure about how to answer the question or answers very briefly; they are not separate questions that must be asked. Other useful prompts are that can be used at any time are ‘Anything else’ or ‘Can you tell me a bit more about that?’ The probes should be used if they have not already been covered in an earlier answer. Make sure the person has finished all he or she wants to say on a topic before asking a new question – try to explore what they have said and don’t leave answers at just yes or no. It is also important to let participants discuss other issues not included in the topic list that they think are important. Listen to what interviewee says - check that you understand.

1 Last time I talked to you, you were in a paid job, working at xxxxx. Are you still working there?

2 Have you got another paid job (also/instead)?

If currently in any paid work, ask questions 3-10 If currently not in paid work, ask questions 23-35

I’d like to ask you some questions about your job(s) and whether you get any help with it/them. 3 Please tell me a little about your job(s) (ask separately about each job)

Probes – always ask unless covered

How long have you had this/these job(s)?

What do you do at work?

How often do you go to work and how long do you work on each day?

How do you get to and from work (do you get any help with this?)

What things do you like about your job(s)?

Is there anything you don’t like about your job(s)? What? 4 How did you find this job(s)? (ask separately about each job)

Probes:

Was this the first job you wanted to do?


What did you have to do before they gave you this job? Prompts: Interview / Working interview (working for a while to show you can do the job)

5 Did you get help in finding this job(s)? Who got you this job(s)? (eg job coach/broker) (ask separately about each job) Probes:

Last time you said that xxxxx was helping you to get a job – are they still helping you or is someone else?

What is he/she/they doing to help you?

Did you choose who helps you and how? Do you like them?

Do you know about how they are paid? (ie issues about personal budgets etc) 6 Please tell me about what it is like being at work (ask separately about each job)

Probe – always ask unless covered

Do you like the people you work with?

What about your boss?

What do you do at breaks and lunch time? (e.g. eat with colleagues / socialise)

Do you see anyone from work in the evenings or weekends? What do you do with them?

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7 Do you get any help while you are at work? (ask separately about each job) Probes:

Who helps you? (e.g. their own job coach or a colleague mentoring them at work)

Last time you said that xxxx was helping you at work – are they still working with you?

What do they do to help you? (eg tasks at work)

Is there any other help you think you need at work? – What?



8 What difference has having a job(s) made to you [both negative and positive]? Prompts:

Money

Friends/social life

What have you changed in what you do every day or every week?

Any other good things or any other concerns?

9 Last time you mentioned that you particularly liked xxxxx about your job - Is this still good?

10 Last time you mentioned that xxxxx about your job was a problem for you. How is this now? Probes:

What did you do to sort it out?

Did anyone help you with this?

What did they do?

Were you happy with this? 11 Last time you said that your relatives/carers (use names/relationships) or staff working where

you live or your support workers were happy/not happy about you having a job(s)? Prompts:

Are they still pleased/not pleased that you have a job(s)?

Do they help and encourage you? How?

Are they worried about you having a job(s) – why is that?

12 How do you see yourself in a year’s time?

Are you planning to carry on working - what do you want to be doing this time next year?

Would you like a different job(s)? What sort of other job(s) would you like to do?

What else would you like to be doing?

For anyone no longer in their previous job but now with a new job(s) (ie ‘No’ to Q1 and ‘Yes’ to Q2), now ask Qs 11-22

For anyone still in their previous job who now has an additional job (ie ‘Yes’ to Q1 and

‘Yes’ to Q2), now ask Qs 14-22 For anyone still in their previous job and not working in another job (ie ‘Yes’ to Q1 and

‘No’ to Q2), now ask Qs 17-22.

18

13 Why did you leave your previous job? Prompts:

Found a new job

Made redundant

Did not like the previous job

Was sacked – why?

Just left

14 What happened when you left the other job? Prompts:

How did you feel?

Do you know what happened with your welfare benefits?

What help did you get from social services (your social worker/support worker etc)

15 How long was it before you got another job?

16 How did you find this new job? Probes:

Was this the first job you wanted to do after leaving xxxx?


What did you have to do before they gave you this job? Prompts: Interview / Working interview (working for a while to show you can do the job)

17 Did you get help in finding this job? (eg job coach/brokers) Probes:

Last time you said that xxxxx was helping you to get a job – are they still helping you or is someone else?

What are they doing to help you?

Did you choose who helps you and how? Do you like them?


If currently has more than one job: 18 Why did you want more than one job?

Prompts:

More money

Work more hours in the week

Do something different

To get more experience / for CV (explain if necessary)

The next few questions ask about any other things you do when you are not working. 19 What other things do you do in the day when you are not working?

Prompts:







Housework/shopping


19

21 Is there anything about the things you do during the day that you don’t like?

22 Was there anything that made it difficult for you to get a job? Prompts:

Finding the right job that I could do and that I wanted to do


Money / Welfare benefits

Health

Relatives and carers

Transport

23 How do you see yourself in a year’s time?

Are you planning to carry on working - what do you want to be doing this time next year?

Would you like a different job? – What sort of other job would you be interested in doing?

Would you like to do any training and/or work towards a qualification?



Finish here for those who are in a paid job(s) Thank you for taking part in this interview. We hope to be in touch again in about a year.

Ask Qs 23-35 of those not now in a paid job (ie answered ‘No’ to Qs 1 & 2)

25 Why did you leave your job? Prompts:

Made redundant

Did not like the previous job

Was sacked – why?

Just left

26 What happened when you left the other job? Prompt: Do you know what happened with your welfare benefits?

How did you feel?

Now I’d like to ask a few questions about what you do in the day. 27 What do you usually do during the day?

Probe: Did this change when you did not have a job? Prompts:







Housework/shopping


29 Is there anything about the things you do during the day that you don’t like? – What?

20

30 What would you like to do during the day?

I’d like to ask you now about anything you are doing to get another paid job. 31 Have you been looking for another paid job? Why? [whether they answer ‘yes’ or ‘no’]

Why do you want a paid job?

Why don’t you want a paid job?

32 What sorts of work (if any) would you like to do?

33 Have you had any help with looking for a paid job?

Last time you said that xxxx was helping you to look for a job – are they still helping you?

What are they doing to help you?



34 Is there anything that stops you getting another job or is making it difficult?

No jobs available that I can or want to do


Money / welfare benefits

Health

Relatives/carers

35 Is there anything about where you live that would make it difficult? Prompts:

Other people you live with

No help to get up in the morning

No one encouraging you at home?

Transport

36 What do your relatives/carers (use names/relationships) or staff working where you live or your support workers think about you looking for another paid job Probes:

Are they pleased? – why?

Are they worried? – why

Do they try to help you? – how?

37 Where do you see yourself in a year’s time? Probes:

Are you planning to try to get another job? If so, what sort of job would you like?

Would you like to do any training and/or work towards a qualification?



Thank you for taking part in this interview. We hope to be in touch again in about a year.

21

Jobs First Interview guide: Carers Instructions to interviewers: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible. The prompts are there as ideas to be used if the person is unsure about how to answer the question or answers very briefly; they are not separate questions that must be asked. Other useful prompts are that can be used at any time are ‘Anything else’ or ‘Can you tell me a bit more about that?’ The probes should be used if they have not already been covered in an earlier answer. Make sure the person has finished all he or she wants to say on a topic before asking a new question – try to explore what they have said and don’t leave answers at just yes or no. It is also important to let participants discuss other issues not included in the topic list that they think are important. It is important to stress that this is the carers view about the person with learning disability

Use the name of the person with learning disabilities whenever you see (name)

The first questions ask about what (name) usually does during the day and how you support him/her. 1 Please describe your role as a carer for (name)

Prompts

Hours per week

Kinds of support provided

2 Please can you tell me about your role, if any, in:

Managing (name’s) personal budget?

Employing and managing support workers or via an agency?

Employing and managing employment support workers/ brokers / job coaches?

3 Does (name) have a paid job at the moment?

If ‘No’, go to Q24

4 Does (name) have more than one job? If ‘yes’, why do you think this is? Prompts:

To earn more money

Work more hours in the week

Do something different from the first job

To get more experience / for CV

5 Please tell me a little about his/her job(s) (ask separately for each job)

How often does (name) go to work?


What does (name) do at work?

Does (name) enjoy the job, in your view?

Is there anything he/she doesn’t like about their job(s), in your view? – What?

6 How does (name) travel to work? Probes:

Does this always get them to work on time?

Has (name) had any problems while going to or coming home from work?

22

7 How has having a job(s) affected (name)’s income / Welfare benefits / allowances? (or the family’s)

8 Is this the first job that the (name) has had? (Explore previous attempts to find work)

9 Has (name) ever left a paid job? (If ‘no’ go to Q13) If yes, why did he or she leave? Prompts

Found a new job

Made redundant

Did not like the first job

Was asked to leave – why?

10 What affect did this have on them, in your view?

11 What happened after he/she left the job? Probes:

Please describe the process of reinstating any Welfare benefits and allowances after leaving the job

Please describe what kinds of support / services they were offered after leaving the job

What about support for you at this point?

What affect did this have on you? – eg time (name) spends in or outside the home / needing care

12 How long was it before (name) got another job?

13 How did (name) find their job?

Was this the first job (name) wanted to do?

What (if any) other jobs did (name) apply for?

What did (name) have to do before they gave him/her this job? Prompts: Interview / Working interview (working for a while to show they can do the job) / Training/NVQ/College course

14 Did (name) get help in finding a job? (ie friend, college staff, job broker)?

Who helped (name)?

What did they do to help?

Did you and (name) choose who helps them and how?

15 Was there anything that made it particularly difficult for (name) to get a job? Prompts:

Finding the right job that they could do and that they wanted to do


Money / Welfare benefits

Health

Other people’s attitudes

16 Does (name) get any help while he or she is at work? (eg job coach, support worker) Probes:

Who helps them? (e.g. their own job coach or a colleague mentoring them at work)

What do they do to help (name)?

Is there any other help you think (name) needs at work? – What?

23

Who decided who helps (name) you and how?

What is your view of the support provided?

17 How was the idea of having a job initially raised? Probes:

When – What was the context?

Who raised it?

Special meeting?

Part of normal review/assessment about other needs?

How were you involved in these discussions?

18 What did you think of how this was raised?

19 What do you think about (name) having a paid job? Prompts:

Confidence/social skills

Friends/social life

Time he or she spends out of the house

Income (welfare benefits)

How he or she will get on with other people

Fears about losing the job

20 What, if any, are the advantages for you in (name) having a job? Prompts:

More time to yourself

Able to pursue your own employment

Reduced stress or worry

Addition to household income

More time for other family members

21 What if any, are the disadvantages for you of (name) having a job? Prompts:

Less time to yourself

Less able to pursue your own employment

Increased stress or worry

Loss to household income

Less time for other family members

I would like to ask you now about other things that (name) does during the day. 22 What other things does (name) do in the day when they are not working?

Prompts:

Day services (how often) – what does (name) do there

Education/college

Support worker (how many days) what does (name) do with the support worker

Voluntary work – what kind of work does he/she do

Work experience – what kind of work does he/she do

Staying at home - leisure, housework, shopping

24

Going out – leisure and socialising

Health related activities eg rest

What do you think of these other activities/services? 23 Where do you see (name) in a year’s time?

Carrying on working in the same job?

Working in a different job? What sort of other job would you like to see him or her doing?

What else would you like (name) to be doing?

Leaving home/Living somewhere else?

Now go to Q44

Start here if ‘no’ to Q1 (ie the person they care for is not currently in a paid job)

24 Has (name) ever had a paid job? (If ‘no’, go to Q35)

If ‘yes’: 25 Please tell me a little about his/her previous job(s) (ask separately for each job)

How often did (name) go to work?


What did (name) do at work?

Did (name) enjoy the job, in your view?

Is there anything he/she didn’t like about their job(s), in your view? – What?

26 How did (name) travel to his/her job? Probes:

Did this always get (name) to work on time?

Did (name) have any problems while going to or coming home from work?

27 How did having a job(s) affect (name)’s income / Welfare benefits / allowances? (or the family’s)

28 What did you think about (name) having a paid job? Prompts

Confidence/social skills

Friends/social life – has it changed?

Time they spent out of the house

Income (welfare benefits)

How they get on with other people

Fears about losing the job

29 What, if any, were the advantages for you of (name) having a job? Prompts:

More time to yourself

Able to pursue your own employment

Reduced stress or worry

Addition to household income

More time for other family members 30 What if any, were the disadvantages for you of (name) having a job?

25

Prompt:

Less time to yourself

Less able to pursue your own employment

Increased stress or worry

Loss to household income

Less time for other family members 31 Why did he or she leave the previous job?

Prompts

Found a new job

Made redundant

Did not like the first job

Was asked to leave – why?

Just left

32 What affect, if any, did this have on them, in your view?

33 What affect did this have on you? 34 What happened after he/she left the job?

Prompts:

What was the impact on (name)’s income?

Please describe the process of reinstating any Welfare benefits or allowances

Please describe what kinds of support / services that were offered to (name)

What about any support that was offered for you?

35 What does (name) usually do during the day?

Day services (how often) – what does (name) do there?

Education/college

Support worker (how many days) what does (name) do with the support worker?

Voluntary work – what kind of work does he/she do?

Work experience – what kind of work does he/she do?

Staying at home - leisure, housework, shopping

Going out – leisure and socialising

Health related activities eg rest

What do you think of these activities/services?

36 Has (name) been looking for a paid job? 37 Has anyone ever talked to (name) about getting a paid job?

Probes:

When – What was the context?

Who raised it?

At a special meeting?

Part of normal review/assessment about other needs?

How, if at all, were you involved in these discussions?

38 What did you think of how this was raised?

39 What sorts of work (if any) do you think (name) would like and be able to do? 40 Has (name) had any help with looking for a paid job?

26

Who helped (name)?

What did they do to help (name)?

Did (name) choose who helped them and how?

41 Is there anything that stops (name) getting a job or makes it difficult? Prompts:

No jobs available that he/she would be able or want to do

How to get to work and back/ transport

Health

Is there anything about where (name) lives that would make it difficult?

The opinions of other people

42 What do you think about (name) looking for a paid job?

What advantages might it bring for him/her?

What advantages might it bring for you?

Is there anything that worries you about the idea of him/her looking for a job? Please explain…

43 Where do you see (name) in a year’s time? Prompts

Working in a paid job? What sort of job would you like to see him or her doing?

What else would you like (name) doing? I would now like to ask you some general questions about people with learning disabilities and employment

44 What (if any) are the main barriers to people with learning disabilities getting jobs, in your view?

Prompts

Impact of the financial climate and spending cuts

Attitudes of employers or potential colleagues

Attitudes of relatives and carers

Attitudes of people with learning disabilities

Effect on welfare benefits

Physical or health problems Probe for each

What needs to be done to overcome these barriers?

45 What, in your view, are the main factors that help people with learning disabilities to get jobs? Prompts:

Supportive family


Transport links

Personal networks

College and education links/efforts

Job coaching/brokering services

46 Is there anything else you would like to add? Thank you for taking part in this interview. We hope to be in touch again in about a year.

27

Jobs First interview guide: Department of Health Lead Round 1 Instructions to interviewers: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible.


Section 1. Background These first questions focus on your background and an overview of the work you have been doing to support Jobs First 1 First, please you tell me about how you came to be involved in Jobs First

Prompt:

Background in learning disability services

2 What has been your role in the implementation of Jobs First? Probes:

What has been difficult

What has been successful?

What kinds of unexpected interventions with sites have you had to make?

3 What expertise and influence have you drawn on Prompts

Colleagues within DH/VEN team

Senior management

External consultants Probes

What (if any) more expertise and influence did you need? How would this have helped?

Section 2. Local implementation This section focuses on more general questions about implementing Jobs First and more general measures to increase supported employment 4 As you know many of the sites have struggled to implement Jobs First in the time available. What,

in your opinion, have been the main difficulties sites have faced with implementing the project Prompts:

Unrealistic timescales

Change in government and public expenditure cuts

Lack of commitment from senior managers

Lack of commitment from frontline practitioners

Involving the right parts of the department/council

Difficulties accessing funding

5 What has helped local implementation, in your view Prompts:

Local senior management commitment

28

Involvement with other national initiatives Getting a Life; Aspirations for Life; Project Search; Right to Control


Gaining support from other agencies

National intervention

6 How (in your experience) have social work and social care practitioners reacted to the idea of focusing support planning on getting paid job?




Section 3. Changing systems The next few questions are about any changes that need to be made to systems in order to support people with learning disabilities get paid jobs. 8 How (if at all) should employment related support been incorporated into Resource Allocation

Systems (RAS) for social care funds Probes:

What (if any) impact would this have on the overall allocations?

If employment support is not reflected in RAS, or in allocations, what impact will this have?

9 What progress do you think is possible for sites to develop ‘braided’ funding in addition to Adult Social Care to support people with learning disabilities to get paid work? Prompts:

Access to Work

Supporting People



Work Choice

REMPLOY

Additional Learning Support

Independent Specialist Provision Funds

Any others? Probes:

For each funding stream – what are the barriers and what has helped

How, in your opinion, has the issue of ‘double funding’ of employment support from different funding streams affected sites – how (if at all) can this be overcome?

What progress have sites made in developing approaches to accessing funding streams

How far will it be possible to develop a single pot of money from these separate funding streams – what if any changes are needed to enable this to happen

10 What changes have been made to person centred and other support planning approaches and

tools to help implement Jobs First? And what else (if anything) is required 11 What (if any) changes need to be made in relation to monitoring and review of individual support

plans:


Of social care outcomes?

29

12 What measures are needed in order to encourage an appropriate range of good quality

supported employment sufficient to meet local needs? Probes:


What kinds of supported employment services are developing - which sectors

How appropriate is this

Section 4. -Overall views about Jobs First and supported employment Finally, I have a few more general questions about your views of Jobs First and employment of people with learning disabilities

13 What are the disadvantages of using personal budgets to purchase employment related support?

Prompts:





Other risk issues 14 What are the advantages of using personal budgets to purchase employment related support?

Prompts:


Kinds of jobs

Choice and control

15 In your view, what are the main barriers to people with learning disabilities getting jobs in your view? Prompts:

Attitudes, systems and structures

Funding

Performance indicators

Role of central government

16 What are the main factors that help people with learning disabilities to get paid jobs Prompts:

Family support

Good supported employment services

Flexible employers

Good housing solutions

Attitudes , systems and structures

Funding


17 Is there anything else you would like to add? Many thanks for taking part... [Check you have a completed consent form and a background information form]

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Jobs First interview guide: Department of Health Lead Round 2 Instructions to interviewers: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible.


Section 1. Background These first questions focus on your background and an overview of the work you have been doing to support Jobs First 1 Please can you describe your current role with Remploy

Probes

Since the disbanding of the VEN team what involvement have you had with Jobs First

What level of involvement will you have with the second phase of the Jobs First project

2 What expertise and influence have you drawn on Prompts

(Former) colleagues within DH/VEN team

Senior management in Remploy/DH

External consultants – what were the pros and cons of using consultants as opposed to employing people

Third sector organisations (eg Mencap/In Business/mi-Enterprise) Probes

What support for sites that you were able to provide was the most beneficial, from your perspective?

What (if any) more expertise and influence did you need? How would this have helped?

Section 2. Central Government and other national organisations involvement

3 Last time you said that government spending cuts had create a context that tended to discourage new ideas and change – how you would describe the impact of the continuing financial constraints on the implementation of Jobs First?

4 Please give an overview of the involvement of the Department of Health in the project both before April and since Probes:

What was the impact of the disbanding of the VEN team?

What involvement have the personalisation team – think personal act local had with the Jobs First project?

5 What has been the involvement of the DWP over the lifetime of the project? Probe:

What about Job Centre Plus?

Version 1 26-01-2011 MS

31

6 In the first interview you said that employment related support should centrally be the responsibility of the DWP. In your view now, how should responsibility for employment support be split between the Department of Health and the DWP Probe:

How has your experience of Jobs First influenced your view about this? 7 What difference have the other national projects made to the success of Jobs First?

Prompt:

Getting a Life

Project Search

Aspirations for Life

Right to Control 8 What actions by central government would make the most difference in your view? - Why?

Prompts:

Policies

Regulations

Legislation Probes:

Has there been any progress in changing the ‘silo’ thinking in central and local government?

9 Please describe the role of Remploy in the first phase of Jobs First and the extension of the project Probes:

What has been the impact of the extra money for the Jobs First cohort?

10 What role have other national organisations had in implementing Jobs First Prompt

Mencap

British Association for Supported Employment

Any other relevant national organisations

Section 3. Local implementation This section focuses on more general questions about implementing Jobs First and more general measures to increase supported employment 11 As you know many of the sites have struggled to implement Jobs First in the time available. What,

in your opinion, have been the main difficulties sites have faced with implementing the project Prompts:







12 What has helped local implementation, in your view Prompts:

Local senior management commitment

Dedicated (ie someone whose main role it is), skilful and knowledgeable project manager

Version 1 26-01-2011 MS

32




National intervention

13 What changes have been made to person centred and other support planning approaches and tools to help implement Jobs First? And what else (if anything) is required

14 What (if any) changes need to be made in relation to monitoring and review of individual support

plans:


Of social care outcomes? 15 How (in your experience) have social work and social care practitioners reacted to the idea of

focusing support planning on getting paid job?




17 In the first interview you gave a simple pathway to get started on prioritising employment for people with learning disabilities:

Give people with learning disabilities a job focused review

Adjust what people do in the day to free up time for job searching and working

Use their personal budget to pay for support to find and get jobs Probe:

What, if anything needs to change about this simple pathway?

What has been the most difficult element for sites

What has been easier – why?

What support has helped

Section 4. Funding supported employment 18 How (if at all) should employment related support been incorporated into Resource Allocation

Systems (RAS) for social care funds Probes:

What (if any) impact would this have on the overall allocations

Do you think it is possible for social care resources to support people with learning disabilities to get paid jobs?

If employment support is not specifically reflected in RAS, or in allocations, what impact will this have?

19 What progress have sites been able to make in developing ‘braided’ funding in addition to Adult Social Care to support people with learning disabilities to get paid work? Prompts:

Access to Work

Supporting People



Work Choice

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33

REMPLOY

Additional Learning Support

Independent Specialist Provision Funds

Any others? Probes:

For each funding stream – what are the barriers and what has helped


What progress have sites made in developing approaches to accessing funding streams

How far will it be possible to develop a single pot of money from these separate funding streams – what if any changes are needed to enable this to happen -is anything on the horizon that might start to address this?

20 You mentioned the eligibility criteria for Access to Work, particularly in relation to the requirement for people to be working 16 hours as a major barrier – has there been any progress on this

What impact has Jobs First had on this – have you been able to influence this in any way?

Section 5. Provision of employment related support 21 What measures are needed in order to encourage an appropriate range of good quality

supported employment sufficient to meet local needs? Probes:


What kinds of supported employment services are developing - which sectors

What role is there for in-house employment services

How appropriate is this

What impact has Jobs First had?

22 In the first interview you suggested that it was difficult to find enough suitably qualified and skilled people to work as job coaches and employment brokers. What is the situation now, in your view? What impact has Jobs First had?

What kinds of skills do you see employment support workers needing? 23 What role do you see for the different schemes in relation to self employment

Prompts:

Mi-Enterprise

In Business

Other self employment support

Section 6. Impact of Jobs First 24 The cohort has mainly been made up of people with moderate-severe learning disabilities, how

(if at all) should the involvement of people with more severe and profound learning disabilities be helped to pursue employment goals? Probe:

To what extent has the Jobs First cohort reflected the initial aims of the project?

25 Overall, to what extent has Jobs First increased the emphasis on employment as a goal for social care? Probe:

Version 1 26-01-2011 MS

34

What if any learning has there been in relation to the balancing employment with other social care needs?

26 What impact has Jobs First had in terms of overall attitudes towards people with learning disabilities working in paid work

Section 7. Overall views about Jobs First and supported employment Finally, I have a few more general questions about your views of Jobs First and employment of people with learning disabilities 27 In your view, what are the main barriers to people with learning disabilities getting jobs in your

view? Prompts:

Attitudes, systems and structures

Funding


Role of central government

28 What are the main factors that help people with learning disabilities to get paid jobs Prompts:

Family support


Flexible employers


Attitudes , systems and structures

Funding


29 What are the disadvantages of using personal budgets to purchase employment related support? Prompts:





Other risk issues

30 What are the advantages of using personal budgets to purchase employment related support? Prompts:


Kinds of jobs

Choice and control

31 In general, how has Jobs First helped develop support for people with learning disabilities to get paid jobs or to become self employed? Prompt

Change to systems and structures

Changes to attitudes

Probe:

Will any changes be sustainable?

Are there other changes not yet achieved that you hope to achieve to take this work forward?

Looking beyond Jobs First, what (if any) plans are there to increase employment of people with learning disabilities?


35

Jobs First interview guide: National implementation consultants Instructions to interviewers: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible.


Section 1. Background These first questions focus on your background and an overview of the work you have been doing to support Jobs First 1 First, please you tell me about how you came to be involved in Jobs First

Prompt:

Background in learning disability services and/or employment services

2 Please describe the work you have been doing for Jobs First Prompts:

Initial impressions of how this is being received and the impact it has had

3 What (if any) role have you had in delivering training to promote paid employment for people with learning disabilities:



For job coaches?




Section 2. Changing systems The next few questions are about any changes that need to be made to systems in order to support people with learning disabilities to get paid jobs. 4 Much of your work has been focused on the funding streams available to fund supported

employment. What progress do you think is possible for sites to develop ‘braided’ funding to support people with learning disabilities to get paid work? Prompts:

Access to Work

Supporting People



Any others? Probes:

For each funding stream – what are the barriers and what has helped?


What progress have sites made in developing approaches to accessing funding streams?

36

How far will it be possible to develop a single pot of money from these separate funding streams – what if any changes are needed to enable this to happen?

5 How (if at all) should employment related support be incorporated into Resource Allocation

Systems (RAS) for social care funds? Probes:

What (if any) impact would this have on the overall allocations?

If employment support is not reflected in RAS, or in allocations, what impact will this have? 6 How (in your experience) have social work and social care practitioners reacted to the idea of

focusing support planning on getting paid employment? Probes:


Support workers

Residential staff

Other key groups

7 What (if any) changes need to be made to person centred and other support planning approaches and tools to help implement Jobs First? Probes:

How has employment support been addressed alongside social care needs in assessment and support planning?

Are there any further adaptations and developments needed? 8 What (if any) changes need to be made in relation to monitoring and review:


Of social care outcomes? 9 What measures are needed in order to stimulate the market in supported employment services?

Probes:


What kinds of supported employment services are developing - which sectors?

How appropriate is this?

Section 3. Implementation This section focuses on more general questions about implementing Jobs First and more general measures to increase supported employment 10 As you know many of the sites have struggled to implement Jobs First in the time available. What,

in your opinion, have been the main difficulties sites have faced with implementing the project? Prompts:







11 What has helped the implementation of Jobs First, in your view? Prompts:

37

Senior management commitment




12 If you were advising a site that had not participated in jobs First and Getting a Life, what in your view would be the main lessons re.:

Implementing Jobs First

Increasing paid employment for people with learning disabilities

Section 4. Overall views about Jobs First and supported employment Finally, I have a few more general questions about your views of Jobs First and employment of people with learning disabilities

13 More generally, what (if any) are the main barriers to people with learning disabilities getting

jobs in your view? Prompts:


What could be done to overcome these barriers?

14 What are the main factors that help people with learning disabilities to get paid jobs? Prompts:

Family support


Flexible employers


15 What if (any) are the disadvantages of using personal budgets to purchase employment related support? Prompts:






support? Prompts:


Kinds of jobs

Choice and control

17 Is there anything else you would like to add? Many thanks for taking part... [Check you have a completed consent form and a background information form]

Version 6: 11-05-2011

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Jobs First interview guide: adult social care professionals Instructions to interviewers

Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible.

The Prompts (use to trigger a more in depth response) are there as ideas to be used if the person is unsure about how to answer the question or answers very briefly; they are not separate questions that must be asked. Other useful Prompts (use to trigger a more in depth response) are that can be used at any time are ‘Anything else’ or ‘Can you tell me a bit more about that?’ The Probes (if not covered always ask) should be used if they have not already been covered in an earlier answer. Make sure the person has finished all he or she wants to say on a topic before asking a new question – try to explore what they have said and don’t leave answers at just yes or no.

It is also important to let participants discuss other issues not included in the topic list that they think are important.

First, I will ask you some questions about your role in Jobs First 1 First, please you tell me about your current role



Experience of personalisation, particularly direct payments or personal budgets

2 What (if any) involvement have you had with the Jobs First project in this authority? Prompts (use to trigger a more in depth response)

Developing the bid

Developing approaches to assessment and support planning

3 Several sites have developed a different approach for the Jobs First cohort, in terms of assessment/review , resource allocation and support planning. Please would you tell me about any differences in the approaches taken for the Jobs First cohort in this authority? Probes – always ask if not covered:

Please tell me about any differences in who does Assessments/Reviews and what they focus on

Have there been any differences in the way that resources have been allocated?

Please tell me about any differences in who does Support planning and what it focuses on

What about the process of signing off support plans that focus on employment, has this been straightforward?

4 What (if any) role are you playing in any Jobs Focused reviews being carried out with the Jobs First cohort. Probe (always ask if not covered):

How are people with learning disabilities responding to the idea of using social care money to purchase employment related support?

What about their relatives and carers?

Now I would like you to talk though an individual case where you have worked with someone who has looked for or got a paid job through Jobs First (if anyone)

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5 Please describe an individual case, where a service user you have been working with, who is in the Jobs First cohort, has been able to get a paid job/or decided actively to look for paid work. Please describe any differences made by Jobs First

Probes (always ask if not covered): Please describe and outline your role in:

How the idea of looking for paid work was raised

How employment and other support needs were identified

Any particular tools used/needed?

What was the attitude of carers/relatives or residential staff?

6 What support does the person get /will the person need in finding a job and while they are at work Probes (if not covered always ask) :

Who provides this/will provide this?

How was this arranged / is this going to be arranged?

How were any support workers/brokers/job coaches recruited and managed?

How does this fit in with the support the person had before getting the job?

What (if any) other activities had to be curtailed

7 What kind of job did the person get / is the person looking for? Prompts (use to trigger a more in depth response):

Sector

Kind of business

How many hours a week/ work pattern

What adaptations (if any) did the employer need to make

8 What worked well

9 What was difficult Prompts (use to trigger a more in depth response):

Transport

Issues arising from where the person is living

10 How (if at all) does having a job meet the needs of this person? 11 Has anyone you have been working with left a paid job for any reason?

If No go to Q13 Probes (always ask if not covered):

Why did they leave the job?

What effect did this have on them? 12 Did he or she go back onto benefits after leaving this job?

Probes (always ask if not covered):

Please describe the process of reinstating his/her benefits and allowances after he/she left the previous job

How long did this take?

13 Have you worked with anyone who was a possible candidate for Jobs First, but who decided not to take part? If yes:

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40

Please describe a little about this case?

At what point did they decide not to take part?

What, in your opinion was the reason for deciding not to take part?

14 Have you worked with anyone who has dropped out of Jobs First? If yes:

Please describe a little about this case?

At what point did they decide not to continue?

What, in your opinion was the reason for them dropping out of the programme?

Finally, I have a few more general questions about your views of Jobs First and employment of people with learning disabilities 15 Are you aware of any of the following initiatives to support people with learning disabilities to get

jobs? Probes (ask about initiatives in the local area)

Right to control - what (if any) is your experience of this?

Getting a Life - what (if any) is your experience of this?

Project Search - what (if any) is your experience of this?

Aspirations for Life - what (if any) is your experience of this?

Local initiatives - what (if any) is your experience of this?

16 What, in your view are the main factors that help people with learning disabilities to get jobs? Prompts (use to trigger a more in depth response):

Supportive family


Transport links

Networks

17 What (if any) are the main barriers to people with learning disabilities getting jobs in your view? Probes (always ask if not covered):




18 What if (any) are the disadvantages of using personal budgets to purchase employment related support? Prompts (use to trigger a more in depth response):






support? Prompts (use to trigger a more in depth response):


Kinds of jobs

Choice and control

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42

Jobs First interview guide: Employment service managers Instructions to interviewers: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible.

The Prompts (use to trigger a more in depth response) are there as ideas to be used if the person is unsure about how to answer the question or answers very briefly; they are not separate questions that must be asked. Other useful Prompts that can be used at any time are ‘Anything else’ or ‘Can you tell me a bit more about that?’ The Probes (if not covered always ask) should be used if they have not already been covered in an earlier answer. Make sure the person has finished all he or she wants to say on a topic before asking a new question – try to explore what they have said and don’t leave answers at just yes or no. It is also important to let participants discuss other issues not included in the topic list that they think are important.

First, I will ask you some questions about your role and the service you manage

1 First, please you tell me about your experience and current role[s] Prompts (use to trigger a more in depth response):



Working across different agencies

2 Please can you tell me a little about the service you manage, are there any reports/documents we could see? Probes

How long has the service been in operation? How did it start?

Which groups of people does the service work with?

Please describe the management structure

How many staff work in the service? What are their professional backgrounds?

What sort training do your staff get? For in-house employment service managers 3 Please would you tell me how the service relates to other parts of the department

Prompts

Social work teams

Senior management

In-house providers (eg day services) For independent sector employment service managers 4 Please would you tell me a bit about the organisation within which your service is hosted

Prompts (use to trigger a more in depth response)

Sector (vol/private)

Size of organisation – numbers of service users etc

Kind’s of service provided

How central is supported employment to the organisation?

What prompted the idea of providing supported employment services?

What role (if any) did Local Authorities play in the idea of providing supported employment services?

History of provision for people using direct payments/personal budgets

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For all employment service managers 5 How is the service funded?

Prompts:

Core local authority funding

Block contracts

By outcomes for service users

Through direct payments/personal budgets

Mixture? Probe:

How secure do you feel the funding is?

How is any non specific case related work (such as work with employers) funded?

Has any of your funding come from non social care funding streams (eg Access to Work) – if so, what (if any) difference has this made?

6 What (if any) links have you made with these agencies

Job Centre Plus DEAs

Connexions

Education/schools

Other supported employment providers

Social care providers

7 How do you think the service will develop in the future Prompts:

Threats

Opportunities Probes:

How will the development of the personalisation agenda affect the service?

What (if any) has been the impact of the national / local authority-wide financial constraints?

The next few questions relate to the involvement of the service with Jobs First 8 What (if any) involvement have you (and the employment service) had with the Jobs First project

in this authority? Prompt

Involved in developing the bid

Developing methods/pathways etc

Sitting on the Project Board for Jobs First

What (if any) training have you and your service provided in job coaching or employment brokerage to in house staff and/or independent providers (for Jobs First or otherwise)?

9 How many of the jobs first cohort has the service worked with? (if none, go to Q 11)

Compared with your work with other service users, what (if any) difference has there been working with the Jobs First cohort? Prompts

How people with learning disabilities are referred

Amount and availability of personal budget and other funding for employment support

Level of support from local authority care managers or other workers

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10 In your experience, what (if any) factors have made it harder to engage people with learning disabilities in taking part in Jobs First? Prompts:

Age; Ethnicity; Gender; Level and type of disability

Accommodation eg living in group home, with parents etc Probes


What measures, if any, have been taken to reach the most excluded people with learning disabilities?


11 What does your employment service provide?

Probes – please describe the role in the following and identify which the Jobs first cohort have used?

Assessment (exploration of desires, abilities etc)

Job carving

Job searching

Job coaching

12 What (if any) work are you involved with to encourage employers to give paid jobs to people with learning disabilities? (please distinguish work for Jobs First from other projects/initiatives) Probes

What is the balance between work related to individual cases and general networking / intelligence gathering?




Whose responsibility is it to do this work with employers?


Finally, I have a few more general questions about your views of Jobs First and employment of people with learning disabilities 13 In your experience, how, are people with learning disabilities responding to the idea of using

social care money to purchase employment related support?

What about their relatives and carers?

14 What, in your view, are the main factors that help people with learning disabilities to get jobs? Prompts (use to trigger a more in depth response):

Supportive family


Transport links

Networks [social capital]

15 What, in your view, are the main barriers to people with learning disabilities getting jobs? Probes (always ask if not covered):

Attitudes (staff, relatives, employers, public) v. systems and structures

What can be done to overcome these barriers?

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16 What (if any) are the disadvantages of using personal budgets to purchase employment related support? Prompts (use to trigger a more indepth response):




Drop in household income and carer support 17 What (if any) are the advantages of using personal budgets to purchase employment related

support? Prompts (use to trigger a more indepth response):


Kinds of jobs

Choice and control



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Jobs First interview guide: Employment support workers/job coaches/Job Centre Plus DEAs Instructions to interviewers: Thank participant and briefly remind them about project. Each of the topics should be covered but the actual order in which they are discussed or the exact phrasing is not important in order to make the interview as spontaneous as possible.

The Prompts (to trigger a more in depth response) are ideas to be used if the person is unsure about how to answer the question or answers briefly; they are not separate questions that must be asked. Other useful Prompts can be used at any time are ‘Anything else’ or ‘Can you tell me a bit more about that?’ The Probes (if not covered always ask) should be used if they have not already been covered in an answer. Make sure the person has finished all he or she wants to say on a topic before asking a new question – try to explore what they have said and don’t leave answers at yes or no. It is important to let participants discuss other issues not included in the topic list that they think are important.

First, I will ask some questions about your role and your involvement in Jobs First 1 First, please you tell me about your experience and current role[s]




Working across different agencies Probes: always ask if not covered in answer

What is your experience of providing job coaching/employment advice?

Do you also work as a support worker/residential worker/other kind of social care worker? – If so, how easy or difficult is it to combine the two roles?

What (if any) training have you received for working as a job coach/employment adviser?

If not local authority in-house employment service: 2 Please would you tell me a bit about your employer

Prompts (use to trigger a more in depth response)

Sector (vol/private)

Size of organisation – numbers of service users etc

Kind’s of service provided

How central is supported employment to the organisation?

History of provision for people using direct payments/personal budgets For all 3 What (if any) involvement have you and your service/organisation had with the Jobs First project

in this authority? Prompt

Involved in developing the bid

Sitting on the Jobs First Project Board

Working with the Jobs First Cohort Probe

What (if any) training have you and your service provided in job coaching or employment brokerage to local authority staff and/or independent providers

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For those working with the Jobs First Cohort 4 Compared with your work with other service users, what (if any) difference has there been

working with the Jobs First cohort? Prompts

How people with learning disabilities are referred

Amount and availability of personal budget and other funding for employment support

Level of support from local authority care managers or other workers

For Job Centre Plus DEAs 5 How, if at all, do Job Centre Plus staff/DEAs currently support people with learning disabilities to

find paid employment? Probes:

Are people with learning disabilities referred to JCP DEAs [like you]? If so, who makes the referrals?

What are the advantages and disadvantages of this approach?

What (if any) impact has Jobs First had on Job Centre Plus?

For Leicester & Newham: What (if any) impact has Right to Control had on Job Centre Plus?

What contact have you had with independent sector/Local authority job coaches and supported employment workers?

6 What (if any) work are you involved with to encourage employers to give paid jobs to people with learning disabilities, both opportunities for individuals and more strategic work? (distinguish work for Jobs First from other projects/initiatives) Probes




Whose responsibility is it to do this work with employers?


Now I would like you to talk though an individual case where you have worked with someone with learning disabilities who has looked for or got a paid job through Jobs First (or a case that you are familiar with)

7 Please describe a case where a service user you have been working with from Jobs First

[preferably], has been able to get a paid job/or decided to look for paid work. Probes (always ask if not covered)

Please describe any differences made by Jobs First

How (if at all) did you work with other supported employment services (including Job Centre Plus/In-house employment services/independent sector providers)?

8 What support did you provide for this person to help them find a job?

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Prompts

Work on identifying the areas of work desired by person with learning disabilities

Benefits advice

Finding specific jobs

Working with the employer to identify a job that the person could do

Supporting him or her to the interview/work trial

Travel training

9 What (if any) kinds of support did you offer while they are at work? Prompts:

Help getting to and from work

Teaching specific aspects of the job

Teaching general social aspects of being at work

Liaising with employers and managers

Identifying sources of support amongst colleagues and offering them training

10 What kind of job did the person get / is the person looking for? Prompts (use to trigger a more in depth response):

Sector / kind of business

How many hours a week / work pattern

What adaptations (if any) did the employer need to make?

11 What worked well?

12 What was difficult? Prompts (use to trigger a more in depth response):

Transport

Issues arising from where the person is living

13 How (if at all) does/would having a job meet the social care needs of this person? 14 Has anyone you have been working with left a paid job for any reason? If No go to Q16

Probes (always ask if not covered):

Why did they leave the job?

What effect did this have on them?

15 What did they do after they stopped working in their job? Probes (always ask if not covered):

Did they restart day or other services?

Did he or she go back onto benefits after leaving this job? If yes: o Please describe the process of reinstating benefits and allowances o How long did this take?

Finally, I have a few more general questions about your views of Jobs First and employment of people with learning disabilities

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16 In your experience, how, are people with learning disabilities responding to the idea of using social care money to purchase employment related support?

What about their relatives and carers? 17 Are you aware of any of the following initiatives to support people with learning disabilities to get

jobs? Probes (ask about initiatives in the local area)

Right to control - what (if any) is your experience of this? (Leicester & Newham)

Getting a Life - what (if any) is your experience of this? (Herefordshire & North Tyneside)

Project Search - what (if any) is your experience of this? (Leicester)

Aspirations for Life - what (if any) is your experience of this?

Are there any local initiatives that you have experience of?

18 What, in your view, are the main factors that help people with learning disabilities to get jobs? Prompts (use to trigger a more in depth response):

Supportive family


Transport links

Networks [social capital]

19 What, in your view, are the main barriers to people with learning disabilities getting jobs? Probes (always ask if not covered):


What can be done to overcome these barriers?


20 What (if any) are the disadvantages of using personal budgets to purchase employment related support? Prompts (use to trigger a more in depth response):




Drop in household income and carer support 21 What (if any) are the advantages of using personal budgets to purchase employment related

support? Prompts (use to trigger a more in depth response):


Kinds of jobs

Choice and control


Many thanks for taking part... [Check you have a completed consent form and a background information form

50

Jobs First EVALUATION: Case Records Information – BASELINE

This information should be provided to the evaluation team about each of your 40 research participants so that: For Jobs First participants: it outlines their situation prior to having their ‘Jobs Focussed’ review For Comparison Group participants: it outlines their situation when they give consent to share their data

LA name

Service user ID

Entry to Jobs First (JF) Group or Comparison Group (CG):

Date of Jobs focussed Review (JF group): ….……….……….……

Date of entry to CG: ….……….……….……

Date of birth ….……….……….…… Gender Male Female

Ethnic origin Any needs in addition to learning disability a) White - British, White Irish, any other White background Physical disability, frailty

b) Mixed - White and Black Caribbean, White and Black Hearing impairment

African, White and Asian, any other mixed background Visual impairment

c) Asian or Asian British - Indian, Pakistani, Temporary illness

Bangladeshi, any other Asian background Long term health condition

d) Black or Black British - Caribbean, African, any Dementia

other Black background Mental health problems

e) Chinese Carer

f) Any other ethnic group (specify) Substance abuse

Vulnerable i.e. other client groups

Support needed with behaviour

Conditions and syndromes Downs Syndrome Cerebral Palsy

Autistic spectrum disorder (Including Aspergers) Prader Willi

Epilepsy Other condition or syndrome? (specify) ….……….……….……

Level of Learning disability Moderate: Moderate-Severe: Severe:

Risk None Moderate Severe Risk from others Risk to others

Informal care Principal carer living in household No principal carer Principal carer living in another household

FACS Low Moderate Substantial Critical

Previous social care support package None Supported living

Employment support service Carer support services

Home care (….…… hours per week) Care/Group home with nursing care

Home care (….…… visits per week) Care/Group home with personal care only

Day care/centre (……… sessions per week) Regular/occasional breaks

Day care/centre (……… days per week) Equipment provided

Sheltered employment (……. sessions per week) Child care services

Sheltered employment (……. days per week) Other (specify)

Meals on wheels (……………. per week)

Non social care support None Financial benefits (tick all that apply) Funding stream Yes No

Don’t Know

Annual Funding

Housing benefit

Working/child tax credit

Supporting People £…….. Incapacity benefit

ILF £…….. Disability Living Allowance

Health Services £…….. Other (specify)

Access to Work £…….. Education £…….. Other (specify) £……..

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Level of financial contribution to care services None Partial Full Don’t know

Job coach? No Yes If Yes: How many hours? (….…… hours per week) How much did this cost? (£………..….per week)

Employment brokerage? No Yes If Yes, how much was spent on job brokerage? (£………..….)

How are social care resources allocated and managed?

Employment status (tick all that apply) Now Past Employed 30 hours or more

Care management: (£……..….…. per year) or (£………..…per week)

Employed 16-29 hours

Employed less than 16 hours Direct payment (not personal budget) Amount £......... per year or £........ per week

Sheltered employment full-time Sheltered employment part –time

Personal budget? No Yes If Yes: Amount £......... per year or £........ per week

Looking for work Not looking for work

If yes, how is this managed: Student full-time Direct Payment to service user Student part-time Direct Payment managed by carer Other (specify)

Payment to Independent Trust, other third party

Type of Job (tick all that apply) Manual work in factory/workshop etc

Local Authority Care manager manages the budget

Admin/ post room or other office role Care work in care home, home care, support work etc

Other (specify) Domestic services such as cleaning

Total gross cost of Social Services support (£……..….…. per year) or (£………..….per week)

Service work in hotel, restaurant, pubs or cafe Retail work in supermarket or shops Other (specify)

Tenure Owner occupier Shared ownership Rented Other (specify)

Accommodation Private household Sheltered/Extra Care Care home/ Group home Supported living

Household composition (tick all that apply) Living alone Living with parents Living with partner Living with others (incl. with children, other relatives)

Consent Consent given by service user to share this data? Yes No Consent given by consultee (in place of service user) to participate in research? Yes No

Date of consent:

Contact Details of service user Name Address Phone Number [incl area code] Email

Contact Details of consultee (in place of service user) Name Relationship to the service user Address Phone Number [incl area code] Email

Jobs First Evaluation contacts at the Social Care Workforce Research Unit, King's College London:

Martin Stevens 020 7848 1860 [email protected] or Jess Harris 020 7848 1503 [email protected]

mailto:[email protected]


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Jobs First EVALUATION: Case Records Information FOLLOW -UP Please supply information about the current situation of Jobs First and Comparison Group members (at Dec 2011)

Local Authority name: Service user ID: Jobs First Comparison Group

Current social care support package None Supported living Home care (….… hours per week) (….… visits per week) Care/Group home with nursing care Day centre (……sessions per week) (……days per week) Care/Group home with personal care only Sheltered employment (… sessions per wk) (..… days per wk) Other (please specify

Support workers/Personal Assistants (.….. hours per wk) Job coach No Yes (If Yes, ..... hours per week £ ...... cost per week) When did the job coach start working with them? (D...../M...../Y.....) When did the job coach stop working with them? (D...../M...../Y.....) OR are they still working with them?

Any other employment service? No Yes (specify)..................................... (.......Hours per week £........ per week)

Informal employment related support? (e.g. family/friends) No Yes (specify):......................................................

Additional (non social care) funding Yes No Don’t Know

Annual Funding

Welfare benefits

Housing benefit Remploy (Northants, Hereford. & NT) £…….. Working/child tax credit Health Services budget £…….. Incapacity benefit Access to Work £…….. Employment and Support Allowance Additional Learning Support £…….. Income Support ILF £…….. Job Seekers’ Allowance Supporting People £…….. Other (Please specify)

Work choice £…….. Other (Please specify £……..

Level of financial contribution to care services None Partial Full Don’t know

How are social care resources allocated & managed? Employment History Start Date

Finish Date

Current (Tick)

Care Management Paid job 1 ( Hrs PW) .../.../... .../.../... Personal Budget Paid job 2 ( Hrs PW) .../.../... .../.../... Direct payments Paid job 3 ( Hrs PW) .../.../... .../.../...

Total gross cost of Social Services support: (£……..….…. per year) or (£………..….per week)

Self-Employed .../.../... .../.../... Work Experience .../.../... .../.../...

Has the amount of social services support changed since Jobs First began (October 2010)? Yes No

Voluntary Work .../.../... .../.../... Sheltered employment full-time .../.../... .../.../... Sheltered employment part –time .../.../... .../.../...

If Yes – why? Following an employment focused review A reduction in all local authority budgets Other (Please specify)

Looking for work .../.../... .../.../... Not looking for work .../.../... .../.../... Student full-time .../.../... .../.../... Student part-time .../.../... .../.../... Other (specify) .............................. .../.../... .../.../...

Risk None Moderate Severe Risk from others Risk to others

Has there been any change in accommodation since Jobs First began (October 2010)? Yes No If yes, please specify:

Type of job (if any) Start Date

Finish Date

Current (Tick) Type of job (if any)

Start Date

Finish Date

Current (Tick)

Manual work in factory/workshop etc .../.../... .../.../...

Domestic services such as cleaning .../.../... .../.../...

Admin/ post room or other office role .../.../... .../.../...

Service work in hotel, restaurant, pub or cafe .../.../... .../.../...

Care work in care home, home care, support work etc .../.../... .../.../...

Retail work in supermarket or shop .../.../... .../.../...

Other job type(Please specify)

Jobs First Evaluation contacts at the Social Care Workforce Research Unit, King's College London: Martin Stevens 020 7848 1860 [email protected] or Jess Harris 020 7848 1503 [email protected]



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Case Record Data - Matching Tool

JOBS FIRST GROUP COMPARISON GROUP

Name/ID

No. Gender Age level of LD Work status Name/ID

No. Gender Age level of LD Work status

1 1

2 2

3 3

4 4

5 5

6 6

7 7

8 8

9 9

10 10

11 11

12 12

13 13

14 14

15 15

16 16

17 17

18 18

19 19

20 20

Male: 16 to 24: Moderate: Never worked: Male: 16 to 24: Moderate: Never worked: Female: 25 to 34: Mod-Severe: Voluntary experience: Female: 25 to 34: Mod-Severe: Voluntary experience:

35 to 44: Severe: Sheltered experience: 35 to 44: Severe: Sheltered experience:

45 to 54: Paid experience < 16 hrs: 45 to 54: Paid experience < 16 hrs:

55 to 64: Paid experience > 16 hrs: 55 to 64: Paid experience > 16 hrs:

jobs first evaluation: research tools · 2019-02-25 · version 7a 24.11.10 1 jobs first interview...

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