jobtalks motivating and rewarding employees indiana university kelley school of business c. randall...
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JOBTALKSJOBTALKS
Motivating and Rewarding Employees
Indiana UniversityKelley School of BusinessC. Randall Powell, Ph.D
Motivating and Motivating and Rewarding Rewarding EmployeesEmployees
Discussion SessionDiscussion Session
Topics CoveredTopics CoveredHallmarks of a Motivated Workplace
Motivation MythsMotivation TipsKeeping Yourself MotivatedWhat Motivates EmployeesMotivational ToolboxThings That Don’t Motivate
Hallmarks of a Motivated Hallmarks of a Motivated WorkplaceWorkplace
Commitment to results and Commitment to results and responsibility for actionsresponsibility for actions
Open communicationOpen communication Low employee turnoverLow employee turnover Creativity and ingenuity, especially in Creativity and ingenuity, especially in
solving problemssolving problems CollaborationCollaboration Excellent customer service, both Excellent customer service, both
internally and externallyinternally and externally
Motivation Myths:Motivation Myths: Everyone is in agreement in a Everyone is in agreement in a
motivated workplacemotivated workplace Motivated employees work plenty of Motivated employees work plenty of
overtimeovertime Employees who are motivated don’t Employees who are motivated don’t
need much input from managementneed much input from management A formal plan for motivating A formal plan for motivating
employees is unnecessaryemployees is unnecessary Money motivates bestMoney motivates best
Why Motivate Why Motivate Employees?Employees?
The High cost of employee The High cost of employee turnoverturnover
Maintaining the competitive edgeMaintaining the competitive edge
Happy employees keep clients Happy employees keep clients happyhappy
In a poll by Robert Half In a poll by Robert Half International,International,
25% of HR executives said that 25% of HR executives said that a lack of recognition is the a lack of recognition is the most likely reason a good most likely reason a good
employee would leave a job.employee would leave a job.
Motivation TipsMotivation Tips Offer a positive work environmentOffer a positive work environment Keep lines of communication openKeep lines of communication open Provide opportunities for Provide opportunities for
advancementadvancement Have fair compensation packagesHave fair compensation packages Recognize and Reward your Recognize and Reward your
employeesemployees Encourage teamworkEncourage teamwork
Stay Upbeat and Positive
Laugh it up (Appropriate Humor)Laugh it up (Appropriate Humor) Be cooperative and approachableBe cooperative and approachable Practice open communicationPractice open communication Stay calmStay calm Be part of the solution, not the Be part of the solution, not the
problemproblem Choose your friendsChoose your friends Share good newsShare good news
Finding Personal Motivation
Take pride in your workTake pride in your work Practice good time-management skillsPractice good time-management skills Pat yourself on the backPat yourself on the back Indulge your passion, whether at work or Indulge your passion, whether at work or
after hoursafter hours Take classes to indulge your creative sideTake classes to indulge your creative side Make time for friendsMake time for friends Do something totally different from your workDo something totally different from your work Relax over the weekendsRelax over the weekends Take a vacationTake a vacation Change your routine, get a different Change your routine, get a different
perspectiveperspective Pay attention to your healthPay attention to your health
Lead by Example If you are in a position of If you are in a position of
authority, you’re a role model-authority, you’re a role model-whether you want to be or not.whether you want to be or not.
Your actions and demeanor set Your actions and demeanor set the stage for others.the stage for others.
People will look to you as the People will look to you as the example of what is expected.example of what is expected.
Actions speak louder than Words
Come back on time from lunchCome back on time from lunch Honor deadlines and commitmentsHonor deadlines and commitments If something comes up and you can’t attend If something comes up and you can’t attend
a meeting, arrange for someone else to a meeting, arrange for someone else to take your placetake your place
Make sure that you show up for work each Make sure that you show up for work each dayday
Offer to assist when you canOffer to assist when you can Show you really care by remembering Show you really care by remembering
birthdays, taking employees out to lunch on birthdays, taking employees out to lunch on occasion, and regularly thanking them for a occasion, and regularly thanking them for a job well donejob well done
What motivates employees?
Different things motivate Different things motivate different peopledifferent people
People want to use their talents, People want to use their talents, skills and knowledge skills and knowledge
People want to do something People want to do something rewarding and intrinsically rewarding and intrinsically valuablevaluable
Your Motivation Toolbox
Balance Benefits Communication Compensation Corporate culture Recognition and rewards Responsibility Teamwork Training and promotions
Balance
All work and no play All work and no play makes Jack a grumpy makes Jack a grumpy
employee.employee.
Things That Don’t Motivate
Personal Attacks Embarrassing Governing by Fear Shouldering All Responsibility Overworking Employees
Motivating and Rewarding Motivating and Rewarding Employees Employees
Evaluation QuestionsEvaluation QuestionsUSE: USE:
a. Strongly a. Strongly agreeagree
b. Agreeb. Agree
c. Disagreec. Disagree
d. Strongly d. Strongly disagreedisagree
e. Don’t knowe. Don’t know
1. I found the presentation material easy to understand.
2. This Advantage session increasedmy knowledge of the subject presented.
3. I will be able to use some of the information from this session in the future.
4. The presenter was well prepared for this Advantage session.
5. This presentation should be repeated in future semesters.