john d'arcy cv
TRANSCRIPT
John D’Arcy Partner, Consulting Director, Senior Program Manager
! +45 40 89 88 39 * [email protected] Linkedin Profil: http://dk.linkedin.com/in/johndarcy
Summary John has extensive experience on the international scene in the IT industry and has been engaged in global value delivery and strategy execution projects since 1996. John specializes in accelerating the delivery of the desired business outcomes, benefits and value through his practical and pragmatic approach to getting things done. Optimisation of the whole process from business idea, through project initiation, outcome specification, design, development, handover to production and most importantly implementation into the business so the benefits can be realised and the value delivered is where John thrives. Coming from a technical background John has worked with many different business domains, IT platforms and architectures. John has a depth of experience as senior project and program manager for large initiatives (over 30 man years) where desired business outcomes and benefits realisation have been at the core of John’s deliveries. Through all the projects John has participated in, there has always being a passion to ensure that the end result was a delivery which, not only could live up to the desired business outcomes from the client, but also works in an operations environment so that the end-‐user could experience the delivered business benefits in a stable and predictable operations environment. Therefore, service and systems management of the delivered software is imperative in delivering a successful system. The non-‐functional requirements to a system are just as important as the functional requirements. All the projects John has worked on have been global projects. This means that customers, subcontractors and colleagues came from different cultural backgrounds. He has also been involved in sales pursuits on an international basis and has experience from both European and American pursuits. As John comes from Ireland and has been working in Denmark for almost 30 years, he can very easily integrate and manage international teams.
Core Skills Portfolio Management, Program Management, Project Management, Value Delivery, Strategy Execution, business outcome definition, benefit and value identification, Change Management, Agile project management, Service Management, Global Rollout, Implementation Projects, Back on track services.
Education • Diploma in Advanced Computer Science, Trinity College, Dublin, Ireland (1981 – 1984)
Certifications • Totally Optimized Projects Practitioner (2014) • Prosci Change Management Practitioner (2014) • MSP (Managing Successful Programs) Advanced Practitioner (2009) • MSP (Managing Successful Programs) Foundation (2009) • MSP (Managing Successful Programs) Practitioner (2009) • PRINCE2 Practitioner (2009) • PRINCE2 Foundation (2005)
Employment • KeyCore, Co-‐founder, Senior Program Manager (2011 – present). • Asseco Denmark A/S, Head of Consulting (2009 -‐ 2011) • IT Practice A/S, COO and Head of Consulting (2001 -‐ 2009) • Cap Gemini A/S, Project Manager and Service Line Manager (2000 -‐ 2001) • Rambøll Informatik A/S, Project Manager and Department director (1994 -‐ 2000) • Dansk Data Elektronik A/S, Developer and Project Manager (1984 -‐ 1994)
Experience Jan 2012 – present KEYCORE
Co-‐founder and consulting director for KeyCore. Established KeyCore with two partners in December 2011, with the aim of establishing a company that employed top-‐notch consultants who can be catalysts for sustainable improvements for KeyCore’s customers. Responsible for Sales in KeyCore.
Feb 2014 – present PTP Project manager performing a stress/performance test (SPT) for the Port of Tanjung Pelepas (PTP) in Malaysia on their terminal operating system. The project entailed answering scalability questions from the business. See linkedin article here.
Jun 2014 – present DAMCO Head of Programs & Projects I lead a team of senior project and program managers delivering global projects to the Damco organisation. The job entails portfolio management, senior management reporting and
process optimization. Implementation of a value delivery version of the global program & project process supporting the execution of the Damco’s business and IT strategy.
Apr 2014 – present DAMCO
Process implementation manager. The global rollout of a requirement-‐to-‐service process for all IT projects in Damco. Included in the project were the generation of templates and the design of processes to cover requirement management, benefits realization management, software development, implementation into production and the closure of the project.
Feb 2014 – Jun 2014 DAMCO Technical Project Manager. Creating new dashboards for customers in the Business Analytics tool, based on Oracle OBIEE and OWB. Also managed the transition over to the Microsoft BI platform based on SSRS and SSIS.
Dec 2012 – Jun 2014 DAMCO Program Manager. Transformation project moving all Damco trading partners over to GXS Managed Services from IBMs GENTRAN platform. The program included the physical migration of all connections and map from GENTRAN to GXS managed service platform plus the establishment of a global governance processes to interface with GXS going forward. Map packaging, map development, trading partner connectivity, infrastructure setup and promotion to PROD. John also took the role of Technical manager for the migration liaising with IBM, GXS and the Damco’s clients to establish the connectivity. The program consisted of 120 members including all sub suppliers (GXS, ESSPL, IBM) and Damco internal EDI teams.
Sep 2012 – Dec 2012
DAMCO Technical Project Manager. Managing the migration of LPARs from a Power 6 to a Power7
box on Damco’s PowerPlant platform.
Sep 2011 – Dec 2012
NETS DANID IT Landscape master-‐planner. Planning of migration of processes, infrastructure and applications from SUN Sparc setup to z/Linux.
Apr 2012 – Nov 2012
NETS DANID Program Manager for the IT Landscape HR project. This was a business transformation program to re-‐locate the development team at Nets while also transforming the processes and preparing the new department to implement Nets’ new strategy. Establish a new eSecurity Application Development and Application Maintenance (ADAM) department in Ballerup and move the positions in present ADAM department in Århus to the new department in Ballerup. Establish an operational model for the new department and ensure knowledge transfer to the new department.
Jun 2012 – Oct 2012
DAMCO Solution Manager in the UNITY program. This program implemented a new freight forwarding system globally in Damco. The Solution Manager gathered all the requirements from all global countries and managed the team (6 SMEs) writing the requirement specifications for these requirements.
Oct 2011 – Aug 2012
NETS DANID Project manager and advisor for Nets DanID senior management.
Oct 2011 – Jun 2012
DAMCO Planning and requirements manager of the UNITY program. Damco rolled out a global freight forwarding system to 102 countries. John assisted in the planning and requirements management of this program.
Nov 2001 -‐ Dec 2011 IT-‐Practice later Asseco Denmark Head of Consulting in IT Practice. Responsible for the delivery of
all the engagements IT Practice consultants are working on. Involved in customer steering committees and ensuring that the correct resources are available to deliver the optimal result to our clients. As partner and member of the IT Practice management team, John has experience in deciding and implementing the strategy for the company. Role: Management Team Also responsible for the IT Practice products, including Portal Protect security infrastructure
IT-‐Practice A/S -‐ COO Chief Operating Officer for IT Practice. Responsible for the delivery of all projects in IT Practice and part of the senior management team. Designed and introduced an agile project model (PACE2) into the company. Standardized the delivery apparatus in IT Practice and speed up project start-‐up and increased the quality of deliveries across the organization.
PENSAM A/S
PenSam were designing an Information Management data warehouse, based on IBM's Infosphere Suite, to deliver among others data for the Solvency II requirements. Data is sourced from all their transactional systems into the data warehouse and exposed as datamarts to the business. Role: My role in the project was to coordinate the technical implementation from architectural design, development of the interfaces delivering the data to the warehouse, modelling of the data into the warehouse's analytical and atomic bases to the delivery in the relevant datamarts. The warehouse is based on IBM's generic IIW data model for pension and insurances companies.
Vestas Vestas's Group IT department needed to establish a framework for measuring and delivering on their IT Services. I established and implemented a framework, which could map all Vesta's Business Services to the relevant IT services and wrote SLA's for each service model.
Role: Service Level Management
Experian A/S Program Manager for a transformation project for Experian. The objective of the program was to create a strategic platform for Experian’s portfolio of credit service applications. The program created a service catalogue of components from which a number of product initiatives could be developed. The product initiatives where based on a new flexible IT architecture platform. The program also managed the change management process within the Experian organisation. The program was delivered with internal Experian resources, on site ITP consultants and off-‐shore Code Connexion resources. Role: Rainbow Program Manager
Tryg -‐ WCMS As part of a transition from distributed companies, Tryg wanted to become more Nordic with one common Web presence. The project's objective was to gather all the Tryg websites and implement one common content management system (under SDL Tridion) and one common design. John was program manager for the design, development, implementation and launch of the 16 sites and 4 applications in scope. Role: Program Manager
Maersk Line – Regional IT Delivery
In November 2001, John started at IT Practice where he joined the management team. Business IT Solutions Manager for European Region of a large transport company. Based in London. Managing of large-‐scale enterprise wide projects. The role included a detailed review of available skillsets in the region, assessment of current systems, existing projects and candidate projects with the view to implement a well structured professional IT Delivery capability to meet Regional as well as Global business needs. Review and selection of high quality suppliers where extensive networking/industry knowledge was required.
Maersk Line -‐ MARS
Program Manager for the implementation of a pricing system for a large transport company. The project was implemented using IT Practices agile project model. The project was delivered on time and within budget.
Maersk Line – MARS Support and Maintenance Project executive for the support and maintenance of a large pricing system.
Maersk Line – Weblogic/Websphere Proof of Concept Project Manager for a proof-‐of-‐concept project with Maersk Line to choose an infrastructure for their "Next Generation Platform". This involved looking at Websphere 5 and WebLogic 8.1 application servers, their respective portal servers, security technologies (single sign on), and Tuxedo integration for both internal and external users. The project involved close stakeholder management with both the internal stakeholders and the product suppliers.
Maersk Line – Unified Security Infrastructure Project manager for a project to deliver a security infrastructure to Maersk Line. This included single sign-‐on for all applications, setup and integration to an LDAP repository containing user authentication and authorisation credentials. WebSphere, Weblogic, .NET and Tuxedo based applications where integrated into the security infrastructure.
Maersk Line – MARS Program Manager Program Manager for large pricing and contract system. Several releases plus support running in parallel within the program. Overall responsible for system and daily manager for the 55 resources on the project.
Maersk Line – MARS Business Implementation Project Manager for the implementation of a large mission critical system into the business community. Management of education, SOPs, promotion to production and supplier management.
Maersk Line – Portfolio of Application Support and Maintenance Project Executive for a series of projects running for Maersk Line.
Management of 20 resources working on different projects for the same customer. Includes management of the projects at a program level, starting up new projects and following interdependencies and resolving issues.
Maersk Line – Portfolio Support and Maintenance Service Level Manager for a portfolio of 6 mission critical systems, for Maersk Line. Hotline, release planning, resource planning, forecasting and lead for 20 developers, analysts and implementation resources. One of the systems under the portfolio is a centralised security solution for both external and internal systems. This security infrastructure logs all users on to the systems by authenticating and authorising their access. This is a cross platform, cross application server security infrastructure solution.
Maersk Line – Single Customer View Release Manager for a master customer database for Maersk Line. This system holds all customer information with over 30 interfaces to other systems supplying them with customer data. The system is a mission critical system with 99,999% up time requirement.
2001 -‐ 2001 Cap Gemini Denmark A/S At Cap Gemini John was employed as service line manager for the technology consulting service line. This involved pre-‐sales technical support, technical project management and technical support for other projects. John was Technical Project Manager for the development of a portal for the Danish tourist industry. John architected the solution in the proposal phase and was responsible for the delivery after winning the case. Other activities included the start-‐up of a Danish Accelerated Development Centre (ADC) in the Cap Gemini Ernst & Young group. This centre delivers software development projects based on proven methods and development tools in an accelerated manner. (Project management, INTERSHOP enfinity, iPlanet, eXtremeProgramming, Java, Rational Rose, Interwoven TeamSite, opendeploy)
1994 -‐ 2000 Rambøll Informatik A/S – Establishment of the Facility
Management Data Centre John established Rambøll Informatik's System and Service Delivery and facility management organisation whose goal was to supply mission critical operations to Denmark’s largest companies. This was a new business area for Rambøll with operations, 24x7, twin production sites and 99.99% uptime requirements. John employed the staff necessary to run the operations, established the procedures for 24x7 operation and negotiated the contracts with the customers. Today Rambøll’s facility management department is a well-‐established facility management supplier on the Danish market.
Rambøll Informatik – e-‐business department In October 1999 John was given the opportunity to establish the e-‐business solutions department, with the intention of addressing the e-‐business market both in Denmark and the rest of Europe. The job involved getting a department organised in such a way that technical creativity could blossom as well as keeping a close eye on the bottom line. John’s department consisted of 45 employees divided into different groups: Development, E-‐commerce, Architecture, Support and Facility Management. From July 1997 until October 1999 John was senior project manager for two large projects. The first project was to build an international web-‐site for the Kompass organisation (www.kompass.com) and the second project was to build an electronic product catalogue for a large international Danish shipping company. The first project entailed gathering data from 72 different countries and inserting the data into a common Oracle database: building an application to search in this database and maintain it: and putting this application on the Internet. This was a large global web site where the project team consisted of many different nationalities and most of the work was done over the Internet. The second project involved getting data out of legacy systems into an Oracle/Unix environment and putting a web front-‐end on the database. This was a very complicated project involving GIS technology, messaging architecture, and heavy business logic. This project took 35 man-‐years to complete and was completed within one year. Before these projects John was working on a series of different projects for the company. One such project involved designing,
developing and implementing a customer service system for a large Danish tele operator Sonofon. This system was based on a workflow system to ease the process of registering and servicing mobile telephone customers. Fax integration, direct scanning and viewing of documents where the main challenges of the project. (CGI, HTML, Oracle PL/SQL, UNIX, Project Management)
1984 -‐ 1994 DDE – Administrative Systems
At DDE John was employed as a project manager and had responsibility for developing a standard accounting system to be sold with DDE?s hardware platform Supermax. This system was developed using Oracles database and an Oracle*Forms front-‐end. Other projects at DDE included developing systems for an accounting factory in Denmark, which did the accounts for 1300 farmers. During the last years at DDE , John was responsible for implementing all of DDE's internal administrative systems. These included standard financial modules, sales forecasting systems, service contract systems, installation tracking systems and a service/support system. (Pascal, C, Oracle, Project Management)
Skills Area Level Years of experience Last used Strategy Execution Portfolio Management 5 8 2015 Investment Management 5 4 2014 Process optimization 5 10 2015 Strategy Execution 5 10 2014 IT Strategy 4 10 2014 Business & IT alignment 5 10 2013 Change Management 4 8 2014 Project Governance 5 10 2014 Project Management Office 5 10 2013 Project Lifecycle Project Initiation 5 15 2015 Project Justification 4 10 2014 Business Case preparation 5 15 2014
Value Equation Workshops 4 2 2015 Solution design 5 15 2014 Requirements Analysis 3 6 2012 Resource planning 4 12 2014 Estimation 5 12 2014 Change planning 4 8 2013 Project Management 5 20 2014 Application Architecture 3 10 2013 Program definition and Planning 5 10 2014 Value Delivery Value delivery capability 4 2 2014 Value delivery diagnostics 4 2 2014 Architecture Enterprise Architecture 3 10 2011 Security Architecture 3 4 2009 Business Optimization 3 5 2010 Service Management 4 5 2011 Business Domains Logistics 4 5 2015 Finance 3 4 2012 Shipping 4 10 2001 Ports and terminals 4 2 2014 Spoken languages Danish 5 20 2015 English 5 Mother Tongue 2015 Levels: 1: Limited knowledge, 2: Novice, 3: Intermediate, 4: Advanced, 5: Expert