john peebles, lite 2016
TRANSCRIPT
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Creating the Ultimate Human
Organisation
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Building Great Products
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@johnjpeebles#LITE2016
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We Had a Problem
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Fast Growth + High Churn+ Difficult Product+ Botched Release + Technical Debt
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HIGH CHURN
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”You want a churn rate that is as low as
possible"
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“Great Problem to Have”
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Attrition Slide
April May August September October NovemberDecember January February March April May
-2.0
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
Attrition by Revenue (%)
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Common Prescriptions1. Simplify the Product2. Improve the Product3. A/B Testing4. More Feedback5. Better User Stories
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Fix Your Product
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The Secret of The World’s Best Products
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Make Your Customers Successful
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What is Our Product?
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Training Management Software
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Make Customers SuccessfulMake Our Team SuccessfulMake Our Investors Successful
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Make People Successful
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Our Product is People
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I Have A Dream
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Administrate
Our Dream
Build the Ultimate Human Organisation
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How?
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What We Changed
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Communication
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Trust & Transparency
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Listened
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Recruited
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Invested
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@johnjpeebles#LITE2016
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What Happened?
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Negative ChurnOur Team Delivered
“We Believe in Administrate”
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We Built Our Team
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I Believe
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Our Product is Our People
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Our Product is Human
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HUMAN
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Thanks!