Product & Services Strategy, Operations, Technical Communications & Customer Experience Executive Strategic — Futuristic — Intuitive — Ideation — Intellection — Learner

• A disciplined technical leader with extensive international land mobile radio and telecom services expertise, both strategic and operational.

• Expert at customer adoption cycles and requirements capture. Patent holder with intellectual property development experience.

• Comfortable building a consensus anywhere, from C-level to direct labor. From internal stakeholders to customers, GRO, trade groups, investors, standards bodies.

• Skilled writer and communicator on any platform, in any media. Information design expert. Able to improve enterprise-wide communications effectiveness.

ACCOMPLISHMENTS • Reduced NA warranty reimbursement cost by 22% by improved contracting and

controls with Authorized Service Centers (ASCs). (Motorola)

• Originated and drove strategic plan to consolidate and relocate four NA service operations to Texas from various U.S. locations for cost savings of $11.5M/yr. (Motorola)

• Chartered Steps to Service Quality (STSQ) and reverse logistics programs with Sprint that took Motorola to break-even financial performance on warrantable repairs from losses of $260K/quarter average.

• Managed IT backbone, CRM and operating models for technical support call centers for cellular and telematics (luxury automotive manufacturer) handset businesses.

• Built multiple Land Mobile Radio and cellular learning facilities, exceeded all operational P&L expectations, met top-box customer ratings, reduced course development cycle time, produced first eLearning in Motorola and reduced 80% of learning costs in major U.S. buildout. Sat on cross-functional NABER test development and certification team.

• Led team that developed and delivered industry-leading, e-commerce performance support solution with internally-developed, Oracle 8-based Learning Management System (LMS), interactive product simulations, glass manuals, performance metrics, and integration with other business systems. (Call/Repair Centers)

• Co-founded business and provided guidance at board level for private elementary school. www.explorationsprep.com

• Repaired customer engagement methods and product development processes on behalf of UK display technology startup to obtain $6M in investment, and technology adoption into large-cap telecom OEM.

• Researched technology companies and provided investment guidance under FINRA/SEC rules for due diligence. Wrote reports for broker/dealers. Provided business planning expertise to small-cap companies.

CAREER DRIVER To optimize the way customers experience technology products at the enterprise level.

SPECIAL SKILLS • Lifelong Student - using lessons learned from other areas to resolve operational issues. • Expressive clarity - translating concepts and targeting to diverse audiences. • Action - moving forward with available information and adjusting tactics as required. • Direction - optimizing resources to meet or exceed objectives. • Strategic Alliances – building consensus in negotiations and conflict management.

SELECT EXPERIENCE • Thomas Financial Services, LLC 2008 – Present • Aevx/Pelikon 2002 – 2008 • Motorola 1974 – 2002

John Sawinski

“John is a bright, engaging professional with significant credentials in a variety of spaces. His understanding of technology and its applications, his experience in customer support and technical training, and his general skills in smoothly working with clients and co workers to get complex tasks done make him a great addition to any organization.”

Rey More’, General Manager,

iDEN Mobile Devices, Chief Quality Officer, Motorola

4100 Thoreau Circle Flower Mound, TX 75022 john@johnsawinski.com 817.905.8434