john vaughan resume (08/16/2014)
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John Vaughan's most recent resume (08/16/2014) I apologize that the hyperlinks on all but the last page don't work. This is an unfortunate artifact of SlideShare. Please visit the resume on my website http://www.jcvtcs.com/JohnVaughanResume.html for a truly interactive experience.TRANSCRIPT
John Vaughan
115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com
Voice: 973.265.4684 email: [email protected]
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It’s dynamic: Click a link in the resume to open the appropriate page on My website
Summary
I am looking for senior position that allows me to integrate and exercise the full extent of my experience, talent and skills, preferably as the champion for the User/Customer Experience practice.
Seasoned Senior Interactive Architect and Leader of User Experience Design, Usability, and Documentation teams at Fortune 500 companies. Very strong financial, transactional and workflow. Implement UX process at team and enterprise level. Mentor, advocate and motivate across disciplines. Often called upon to provide consultation and guidance at the executive level.
I offer a unique combination of business understanding, technical acumen, creative talent and strategic insight. Adaptable, innovative and insightful, I "hit the ground running" and excel in a challenging environment.
Value
Strategic UX consultation to management level stakeholders
Usability resource at level of the Team, the Group, and the Enterprise
Educate, evangelize, collaborate programmers, marketing, creative
Click to pop up a window that allows you to tour my online portfolio by domain and topic.
UxP Tasks
Prototyping & Modeling, Information Architecture, Process (Agile), Mobile, Social, Best Practices, human factors, GUI design, business requirements, workflow, customer centricity, templates, wireframes, stylesheets, behaviors, heuristics, style guides, preferences, personas, training, responsive design, content strategy, storyboarding, online help, site evaluation, accessibility, stakeholder liaison (business, technical, marketing), taxonomies & categories
Software & Platforms
HTML5, CSS3, Stylesheets, SharePoint, jQuery, DreamWeaver, Fireworks, Photoshop, MS Word templates, Javascript, XML, dotNET, ASP, JSP, JSF, PowerPoint, UNIX shell, Responsive
John Vaughan
115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com
Voice: 973.265.4684 email: [email protected]
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Professional Experience
Apr 2014 May 2014
Barclays Bank
Dashboard, KPI’s, “big data” analysis, and overview solutions for mission-critical legal compliance software application
Jul 2013 Feb 2014
HP Curran Appraisals
Workflow and process-oriented redesign of customer-facing B2C service w/ focus on
underlying business process
May 2013 Jul 2013
MuayThai Chinnarach
This Thai kickboxing martial arts (“the Art of Eight Limbs”) training camp website really needed a makeover: navigation, business enablement, mobile capability.
Sep 2012 Feb 2013
Karmak
Usability analysis and design for a suite of business solution productsoriented to the commercial transportation (trucking) industry. In-depth customer engagement, “best practices”, integration & migration solutions
Jul 2012 Aug 2012
NBC Universal
Usability design for complex "heavy lifting" workflow application used by power stakeholders for analyzing Nielsen market data
Dec 2011 Feb 2012
Grey Group - Pradaxa
Bring creative and Marketing group up to speed on UX. Focus on mobilesite, content strategy, customer acquisition paths, integration ofsocial networking.
Sep 2011 Nov 2011
Informa Investment Solutions
UX, IA, UI design and branded packaging of Informa's wealth management product suite, which are marketed as "white label" services to Blue Chip financial clients. Target: integration of brand styling, evangelize “best practices” standards, implement responsive design.
Jun 2011 Jul 2011
United Healthcare
Guide content strategy in redesigning Employer, Broker and Member websites. UX leadership, templates, and techniques: Content Inventory, Heuristic Analysis, Taxonomy, Solutions Matrix and Staff Mentoring.
John Vaughan
115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com
Voice: 973.265.4684 email: [email protected]
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Mar 2011 May 2011
KPMG
Perform a “CSS Cleanup” on KPMG’s existing public site, with a focus on information architecture, best practices, accessibility standards, terminology, code-cleansing, integration with SharePoint, and process.
Feb 2011 Mar 2011
Lead-Free Kids
Merkley +Partners asked us to guide their redesign this public-facing self-service health site, a partnership between the EPA and the Ad Council. Satisfaction: Delivered
Clients 2007 - 2010
5 mo Information Builders customer-facing Template and Customizable Styling System
5 mo Chubb Insurance enterprise workflow and portal integration
4 mo Bell Labs (Alcatel) enterprise-oriented social networking and collaboration
2 mo Ingersoll-Rand enterprise-wide intranets based on SharePoint
2 mo Queens College Migrate institutional website to SharePoint
1 mo Mercedes-Benz customer-centric sales support for "point of sale"
2 mo Sealed Air portaled B2B and B2C site
8 mo US Military Academy West Point university library website
6 mo Allied North America national corporate intranet on SharePoint
1 mo Cap Gemini Content Strategy solutions & modeling
3 mo The Hartford wealth management for high net worth audience
3 mo Prudential Insurance new private label product, point of sale
2 mo Advertising Database advertising contact management
Clients 1998 - 2006
SCANA
Business Edge Solutions
Conchango
ABN-AMRO
The NIA Group
Schoolnet
Standard & Poors
Credit Suisse
Bunge Global Markets
Kyocera/Mita
City of New York
Deutsche Bank
Ernst & Young
BT&R
PostalWorks
AT&T Labs
Sumitomo Bank
CD-Now
NBC Market Research
NAA / ESA
John Vaughan
115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com
Voice: 973.265.4684 email: [email protected]
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Staff Positions
Dec 2001 Jul 2002
Staff: Morgan Stanley Equity Research, Lead Interface Design
Usability champion and interaction design architect for flagship Equity ResearchLink client-facing equity research website. Liaise to Business Unit. Enterprise-wide standards team.
Jan 2000 Feb 2001
Staff: Immersant (Bowne), Senior Interactive Architect
Lead "human factors" expert, usability analyst and interaction designer at this corporate-oriented internet service bureau design shop. Highest performance bonus for attracting and satisfying corporate clients.
May 1997 Jan 1998
Staff: Dow Jones Markets, Interface & Documentation Manager
Supervised user experience and documentation practice for e-commerce Transactions Development Group (TDG). Primary client contact in developing all aspects of UI design. Management consultation.
Feb 1994 Jan 1997
Staff: Instinet (Reuters), Lead Information Architect
UX Design expert for the online stock trading and portfolio management and software development groups across the enterprise, oversaw compliance with Reuters performance standards, implemented enterprise-wide Intranet. Management consultation.
Established and successfully operated The Communication Studio Inc one of the first user
interface design / usability service bureaus in the country. Some of my early clients:
AT&T, Autozone, Bank of America, BBDO, Booz-Allen & Hamilton, Chase, Citibank, CSPI, Dun & Bradstreet, IBM, IBM Marketing, Indiana University, Information Industry Assoc., NBC, Nynex, Pacific Bell, Prime Computer, Sony, Texas Instruments, SportsTicker, WETA
Education
New York University Master's degree in Interactive Telecommunications Program Scholarship; one of first graduates of the program
MIT Technical courses in animation and video; active with the Media Lab
Boston University Master's degree in Educational Media / Instructional TV Residency at WGBH New Video Workshop; educational merit scholarship
Tufts University BA in History : Projects in video, media, and communications; self-directed studies in light & color; Naval ROTC and work scholarships
State Art School Oslo, Norway : Courses in graphic arts, sculpture and color theory