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Join Our Family Family Housing Recruitment Pack

Chief Executive Officer

Making a positive difference to people’s lives

Family Housing Association August 2019 2


Your application

Thank you very much for your interest in this post. On the following pages, you will find details of the role and the selection process to assist you in completing and tailoring your application. In order to apply you should submit:

• An up-to-date CV which shows your full career history – we recommend that this is no longer than three pages;

• A supporting statement explaining why you are interested in this role, detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than three pages;

• The declaration form (completion of the equalities section is not mandatory, but is requested for monitoring purposes in line with our commitment to equality and diversity); and

• Indicate on the declaration form if you cannot attend any of the interview dates.

Please note that applications can only be considered if all the documentation is complete. Please submit your application documents using the online form, accessible via our jobs page: https://www.campbelltickell.com/jobs/

Applications must be received by Monday 9th September 2019 at 12 noon.

Please ensure we receive your application in good time. If you do not receive confirmation of receipt within 24 hours of sending, please call the team on 020 3434 0990. To help avoid your submission being treated as spam, please use a secure email address from which to send your application and refer to the role and organisation in the header.

Please do call me if you wish to have an informal discussion about the role and organisation, or if you have any other questions to help you decide whether to apply.

Kind regards

Mark Glinwood Senior Associate Consultant Campbell Tickell 07944 411 484

https://www.campbelltickell.com/jobs/



Contents

Welcome to Family Housing Association 4

About Family Housing Association 6

Our Board Members 8

Our Executive Team 10

Role profile 11

Person specification 12

Structure chart 14

Why join our family 15

Key terms and conditions 16

Key dates and the selection process 18

The media advertisement 19



Welcome to Family Housing Association

Dear Applicant,

Thank you for your interest in the Chief Executive role. Enclosed is the information you will require to assist you in completing your application.

Over the last few years Family Housing has experienced significant challenges and change. Following an Options Appraisal and a decision to remain independent in 2016, the Association has strengthened its Board, restructured staffing and aligned services to ensure we are able to deliver our business plan objectives and fulfil our vision, mission and values. We have worked closely with our tenants, our staff and our partners to deliver significant change to address financial and governance areas of improvement, specifically around values, culture and leadership. Our progress in these areas was recognised in December 2018, when the Association achieved Standard/Standard Regulatory Judgements for Financially Viability & Governance. The work we have undertaken to achieve this now provides us with a sound foundation to move the organisation forward. To this end we have embarked on a Treasury Review which will create further financial capacity to enable us to deliver another 700 homes over the next 10 years, to increase investment in our existing stock and services and to review and improve our offer to staff. Working collaboratively with our tenants, staff and partners we will continue to work towards our vision for the future, where:

• Our tenants and partners are delighted with our services and support

• Staff are telling us it’s a great place to work and are really excited about our future

• Technology is supporting us as staff and making things easier for our tenants; enabling staff

to focus time and energy where it’s needed most

• We are strong financially; able to invest in new and existing homes – ensuring they are

modern, efficient and affordable

• We will be working towards being a carbon neutral company

• We will be using local products and services, supporting local businesses, communities and

the local and Welsh economy

• Collaboration, transparency, honest, timely communication with staff, tenants and partners

will underpin the way we work

• We get things ‘right first time’; this will be achieved by having a culture where ‘management’

listens to staff and tenants; where we are learning all the time; where staff are trusted,

confident, empowered and motivated

It is our belief that if we are bold and do these things, we will create a sustainable organisation with a sound reputation as an employer and which is well thought of by both our tenants and our communities. With this in mind we are seeking someone to join our executive team to lead the organisation through the next exciting stage of its development. Together with the Board and the two Executive Directors, our CEO will share collective accountability for ensuring we provide excellent services to both our



tenants and communities whilst successfully delivering against our business growth agenda. We are looking for someone who:

• Can lead with authenticity, inspiring trust, and empowering staff

• has a collaborative style, is facilitative and can help us embrace innovation

• is politically astute, with the skills to nurture and influence partnerships, policy and external relationships

• can achieve a strategic alignment of frontline and business partnering services

• can empower our people to work collaboratively to deliver services

• will ensure we are a people focused organisation, getting the best out of staff at all times

• can build credibility through effective networking, seeking opportunities for business development and growth

• will increase our financial strength and business growth

• will be part of a transformational process for staff, systems and services

• will use their skills flexibility in staff and project management

I look forward to receiving your application and hopefully meeting you during the course of the process. If you would like an informal discussion with our current CEO, Karen Dusgate, that can be arranged via our recruitment partners lead consultant Mark Glinwood.

Chris Foxall

Chair Family Housing Association



About Family Housing Association

We are accredited Sunday Times Best Company to work for, offering desirable, affordable homes for rent and sale, to people with different needs. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath, Ceredigion and Pembrokeshire.

We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.

Our Mission - is to create strong, vibrant and resilient communities where people can live active, fulfilling, lives - living independently and safely.

Our Vision - is that by 2025 we will be a landlord; employer and partner of choice; we will continue to make a positive difference to the lives of our tenants, staff and the communities we work in; we will have achieved an ambitious development programme and supported the circular economy within the areas we work in Wales.



Our Values - our behaviour demonstrates what we value – our values determine how we behave towards our customers, our colleagues, our partners and our work; our values influence the decisions we make as individuals and as an organisation.

Our Performance

At Family Housing we are constantly working with our tenants to raise and set new standards; we monitor our performance, working with tenants to understand how we’re doing and to identify areas for further development.

The way we deliver services and the measures we set ourselves are decided with the assistance of our tenants and external regulators such as the Welsh Government, Care and Social Services Inspectorate for Wales and others.

The Regulatory Framework for Housing Associations Registered in Wales sets out the expectations to be met to ensure that tenants get a fair deal and that public money is safeguarded.

The aim of the Regulatory Framework is to ensure that each association is:

• Well governed

• Financially viable

• Delivering high quality services



Our Board Members

Chris Foxall - Chair

Christopher is currently a private investor based in Swansea. He has been involved in the Global Financial Securities business for over 17 years. He has managed global trading businesses in London and Wall Street for some of the world's leading investment banks. Christopher has many years of experience with not-for-profit companies and was recently Chairperson of a charitable organisation focused on people with learning disabilities.

Tina Gabb – Chair of Audit and Risk

Tina is Head of Finance at Arvato. She has experience working at a senior roles within the finance teams at Bron Afon and Gwalia Housing Group with involvement in and experience of business wide systems changes, financial reporting, delivering and communicating organisational vision. Tina has also worked as a member of the Welsh Government Regulation Team as a Financial Analyst.

Tony Larcombe

Tony is a Property Director and a Chartered Engineer. He has had 35 years' experience in Project and Construction Management both in the public and private sectors.

Michael Kavanagh

Mike has worked in the Construction Industry for over 25 years, specialising in major projects such as Swansea University Bay Campus, Bluestone Leisure Park and Major Airports. Mike brings a wealth of Industry experience and understanding of the challenges faced by the Board when balancing social responsibility and financial wellbeing.

Deborah Smyth

Deborah is the director of her own recently established small businesses, taking the decision to move on from many years in education and teaching within the school of Business and Construction. Deborah has prior experience of working on a housing board, which included holding the position of chair, extending her knowledge of the NED role and boards purpose. She has a sound knowledge in corporate governance and experience of leading organisational change.

Martin Ridgeway

Martin has over 25 years in Housing, working in partnership with local RSL’s, local authorities, Welsh Government and private developers. He has extensive knowledge of Housing and Property market across the Swansea Bay City Region. Martin has a strong background in Regeneration particularly in Town and City Centres and is a member of the Vibrant and Viable Places Management Board in Bridgend. He has developed a strong and clear understanding of the need for transparent and sound governance through his voluntary and professional roles.



Karen Jackson

Karen has 26 years’ experience of working in 3 local authorities in a range of frontline and strategic roles in housing, as well as at a senior corporate strategy level. During this time, Karen enjoyed a secondment to the Housing and Finance Division of the National Assembly for Wales and more recently, has gained experience working in the charity and social housing sectors. Karen has a postgraduate diploma in housing and is a member of the Chartered Management Institute.

Jackie Royall (Vice-Chair)

Jackie is the CEO of Viscose Closures Ltd. Jackie is a qualified accountant with a Masters in Lean Manufacturing and is a Six Sigma Black Belt. Jackie’s career spans General Management running manufacturing sites for US Multinationals; turnaround practitioner specialising stabilising and recovering under-performing organisations in the SME Market; and business mentor to the SME Market. Her board experience includes public and private sector appointments as both executive and non-executive Director. Jackie has a keen focus on financial control, risk and change management and the development of a supportive culture of continuous improvement.

Angela Van Den Bogerd

With a career spanning 30 years with Royal Mail and Post Office, Angela has held a variety of senior executive roles encompassing Operations, Shared Services, HR, Industrial Relations, Customer Services, Health, Safety & Well Being and Organisational Transformational Change. An accredited coach & mentor and a chartered member of the CIPD, Angela is a strong advocate of diversity & inclusion and passionate about people realising their personal and professional potential by creating an environment where everyone can be at and give of their best.

Donna Lloyd-Williams

Donna works for First Choice Housing Association as the Director of Corporate Services. She is responsible for Housing, Governance, HR and PR & Marketing. Donna is a Fellowship CIPD member and an Associate Member of Corporate Governance Practitioners. Donna has worked in supported housing for over 20 years.

Max Humber

Max Humber has lived in Swansea since 1998 and has worked in the automotive, aerospace and metals processing industries. He joined Jaguar Cars in 1988 and has held operational, technical and commercial roles in both large international and private businesses. More recently he as been CEO of two private equity owned manufacturing businesses and is able to focus on both operational and strategic objectives. He holds an MBA from Warwick Business School and an Engineering degree from Portsmouth Polytechnic. He is married and has 3 sons.



Our Executive Team

Karen Dusgate - Chief Executive

Karen joined Family Housing in November 2014 as Interim Chief Executive to lead the Association through a period of uncertainty and significant change. She was tasked with bringing stability, addressing governance issues and undertaking an options appraisal of options for the future. Karen was appointed to the role of permanent CEO in June 2016.

Prior to joining Family Housing, she was Chief Executive at Merthyr Tydfil HA for 11 years. Karen’s housing career began with Swansea City Council where she was supported to gain her professional membership of the Chartered Institute of Housing. In 1989, Karen joined Swansea HA working for Care & Repair, and then as Community Services Manager. Karen left Swansea HA in 2000 when she became Director of Housing, Property and Community Services at MTHA.

Karen is currently a Board Member of the Chartered Institute of Housing Cymru and has been a Statutory Committee Member of the EHRC Wales.

Mark Potter- Interim Executive Director, Business Services & Assets

Mark joined Family Housing in April 2019 as Interim Director responsible for a number of key financial and development projects.

Mark’s housing career began in 2012 when he was appointed as Director of Finance ICT for Cardiff Community HA. Prior to working in housing Mark worked in community rehabilitation for 10 years most latterly for the Wales Probation Trust as Director of Corporate Resources.

Mark is currently also a Non-Executive Director for Care and Report Home Improvement Services (Cardiff and the Vale).

Janet Bochel, Executive Director - People & Communities

Janet is responsible for Housing, Older Persons, Supported Housing, Property Services & Organisational Development Teams. Janet joined the Association in January 2017. She has a wealth of experience, having worked in a variety of roles in local authorities and housing associations in England and Wales. She was formerly Director of Customer Services and Development at Taff Housing Association.

Janet is married with two children. To satisfy her love for dogs she is a volunteer ‘boarder’ for Guide Dogs Cymru providing care for Guide dogs undergoing assessment, training or between clients.



Role profile

Main purpose of the role

• Responsible to the Board for the effective leadership, vision and strategic direction of the organisation.

• Hold executive responsibility for all day to day operations, ensuring delivery of excellent customer services and long-term viability.

• Carry ultimate responsibility for compliance with all regulatory and legal requirements.

Key accountabilities

• To assist and support the Board in determining the strategic direction of the organisation and review the corporate strategy and business plan annually.

• To maintain and develop effective professional networks that will add value and ensure that Family is viewed as an influential and reliable partner.

• To represent the organisation, acting as an ambassador to further enhance its reputation.

• To develop long term strategic relationships with policy makers and sector leaders to influence sector debate and thinking.

• To advise the Board on strategic options and lead the development, formulation and review of strategies and policies to ensure that decision making supports the effective delivery and achievement of business objectives.

• To develop strategic plans that ensure that Family work’s in partnership with a range of other agencies and partners to widen opportunities for tenants, residents and the local communities.

• To ensure that the organisation’s financial security, performance and reputation are maintained through the effective management of assets, investment, financial and operational strategy and systems to maintain viability and sustainability.

• To ensure that corporate vision and values are clearly communicated, and individuals are motivated and empowered to achieve their full potential by understanding the link between business objectives, team targets and personal roles.

• To proactively monitor and regularly review performance and structure in order to anticipate and enable the organisation to respond to changing demands and circumstances in the operating environment.

• To actively promote Equality and Diversity throughout the organisation.



Person specification

Required experience and qualities

• Able to communicate effectively with the full range of FHA's contacts (residents, public officials, lay Board of Management members, professional staff) on strategic, policy and operational matters. Able to address meetings and deal with press, successfully.

• Experience of operating as a member of a senior management team.

• Experience of reporting to Board.

• Previous responsibility for controlling a revenue budget.

• Leadership qualities, evidenced through a track record of successfully motivating staff, ideally through a period of change or challenge.

• Evidence of innovation and entrepreneurial spirit and ability to think and act strategically.

• Able to produce clear, concise and persuasive written reports and letters on complex issues.

• Active listening skills.

• Well-developed and wide-ranging negotiating skills.

• Numerate - able to analyse and interpret financial and statistical information in order to facilitate decision making.

• Experience of successfully negotiating with public sector bodies on major policy or operational issues.

• An understanding of, and empathy with, FHA's aims, values and competencies.

• Commitment to equal opportunities.

• An open and consultative management style.

Core Competencies and values

Every employee must be able to demonstrate our Values and the following Core Competencies regardless of their level in the organisation. These are behaviours that are valued and recognised by FHA and that drive successful performance.

Our Values:

• Innovation – we continuously strive to be the best we can whilst seeking creative ideas to

improve and grow

• Honesty – we will be clear and truthful in what we say and do

• Trust – relationships are built on mutual trust and respect; we trust people to do the right things

for the right reasons

• Fairness – we will endeavour to remove barriers and to treat people fairly and impartially

• Respect – we will treat people as individuals and value diversity

• Accountability – we will accept the responsibilities of our role and be accountable for our actions and for doing what is right.



Core Competencies

Getting Things Done

Planning & Organising

FHA is measured by results. We are all capable of making plans, but we also need to be able to put those plans into action and deliver on them. We all need to understand what is relevant in the Business Plan to our own role

Decision Making

We operate in a culture of trust. Every employee should be able to make decisions about their day to day tasks, given the information available to them and the parameters of normal authorisation levels. The decisions we take should always be fair and stand up to scrutiny.

Managing Self

We shouldn’t keep doing things just because we always have. We want everyone to be looking at ways to improve effectiveness and feel able to make suggestions about their role. Employees should be open to new ideas and be keen to develop the knowledge and skills.

Working with Others

Communication

Every one of us represents FHA to tenants and stakeholders. We all need to be able to communicate effectively at all levels both verbally and in written format to ensure our messages are understood.

Cooperation

Having good working relationships internally with team members and externally with stakeholders helps create an organisation people want to work with, enabling more effective delivery the strategic plan.

Team Working

We all need to demonstrate team working qualities, motivating and supporting others to achieve organisational, department and personal objectives. To provide excellent customer service we need to be proud of our values.

Understanding FHA

Customer Focus / Tenant

Understanding

At FHA we put tenants at the heart of everything we do. All employees must demonstrate an understanding of their needs and expectations to enable development and delivery of quality services. We must demonstrate the same courtesy to our internal customers

Managing Change

We operate in an environment that is constantly changing. (politically, socially and legally) We need to adapt positively and resiliently to ensure we continue to meet the needs and expectations of our tenants.

Organisational Awareness

We all need to understand how our roles contribute to the Business Plan and how we can deliver objectives in line with FHA values. We also need to be aware of the wider Housing Sector ensuring we are balancing statutory responsibilities with local demands and agendas.

Leadership & Management

Developing Self & Others

We want to be the best we can be; this means encouraging everyone to use their skills and knowledge in the most effective way and develop to their full potential

Managing Resources

We want to provide maximum value for money now and in the future. This means acting with integrity, looking for new ways to drive efficiencies and generate income whilst maintaining our reputation.

Strategic Thinking

Our managers need to lead by example. They need to translate the Business Plan into meaningful departmental and personal objectives. In addition, they should be constantly scanning the horizon to identify current and future challenges and opportunities.



Structure chart



Why Join Our Family

Our staff are an important part of our Vision. We want all staff to feel valued, motivated and developed, ensuring health, safety and well-being are a key part of the success of our organisation.

If you want to be part of something special and make a positive difference to peoples’ lives we would love to hear from you.



Key Terms and Conditions

Salary

• £94,581

Pension

You can choose between:

Social Housing Pension CARE 1/80th Scheme.

Social Housing Auto Enrolment

Working week

35 hours a week, normally Monday - Friday

There will be occasional evening work for attendance at Board Meetings

There may be a requirement for work or travel on weekends to meet the needs of the business

Flexible working in accordance with our Flexible Working Policy

Annual leave

• 30 days annual leave plus bank holidays

Location

Head Office, 43 Walter Road, Swansea, SA1 5PN

You will be required to regularly visit our area offices and projects

Probationary period:

6-month probationary period

Free Private Healthcare Plan

• Payment towards dental costs

• Payment towards optical costs

• Free flu jab

• Day 1 support to help cope with stress



• Payment towards therapy treatments

• Payment towards consultant fees

• The full cost of MRI, CT and PET scans

• Access to a 24-hour counselling and advice line and up to 8 face to face counselling sessions.

Also …

• Dedicated Health & Well-being Group providing information and support

• Sports and social events throughout the year

• Annual staff conference



Key dates and selection process

Closing date: Monday 9th September 2019 at 12 noon

We will be in touch with candidates by 18th September to advise on outcome of application.

Stage 1 Assessment Centre – Thursday 26th September 2019

A series of panel exercises with staff, tenants, Leadership Team and Board. This will take place in Swansea.

Final interviews: Tuesday 8th October 2019

The final stage of the process will be a formal panel interview with Board members. This will take place at Family Housing Offices in Swansea.

If you are unable to attend on any of the identified dates for interview, please do speak to Campbell Tickell before making an application.



Media advertisement



Telephone 020 8830 6777 Recruitment 020 3434 0990

[email protected] www.campbelltickell.com @CampbellTickel1

join our family - campbell tickell · • an up-to-date cv which shows your full career history –...

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