joining the dots": north tyneside council's success story with e-learning
DESCRIPTION
North Tyneside Council's path to self-serviceTRANSCRIPT
Learning Pool Live2014
“Joining the dots”North Tyneside Council’s
journey to self service
Where we started (2009)• The corporate training was managed through a series of excel
spreadsheets and databases with input from a team of six
• The council commissioned a new business administration system (BMS) and required all IT enabled staff (3000) to undertake training
• Adult Social Care and Children's Services had a variety of training administration systems
• All training was face to face
• Learning records were kept by individual managers on personal files
Familiar position?
• Does this seem similar to your current situation or historically where your company or employer was in 2009?
• What did you do or do you plan to change?
What we did• We agreed with elected members and officers that we needed a
Virtual Learning Environment so we could develop and author e-learning
• Major points for commissioning was SCORM compliance and a non restrictive licence term
• We became an early user of the Learning Pool first in the North East of England
• We worked with the Learning Pool to develop a suite of e-learning on our Business Management Software (BMS)
• Training initially was BMS e-learning and corporate face to face training
• We started to investigate the extended use of the VLE beyond e-learning
What we have done • Stopped providing an alternative sign on instead
supported users to self serve• A substantially reduced admin burden• Cost Benefits Analysis• Online approval of training requests• To date we have added 15307 (9700 still active) Users• Completions to date total 33096• A one-stop, self-service shop for all team training • Classroom connect 2011• Auto-notifications of training requests/changes to users
Type Query by %
14%
1%
17%
15%
46%
3% 3% 1%
Adding / removing users
Authoring Tool
Awaiting Triage
Certificate Query
Classroom connect
Modules/ course or site configura-tion
Password reset
Pop up blockers
Reporting
Third party elearning
Completion Performance – 1st September 2013 to 31st August 2014
All Em
ploye
e Big
Team
Brie
f (Fac
e to
Fac
e)
Info
rmat
ion G
over
nanc
e -
Respo
nsibl
e fo
r Inf
orm
ation
Gen
eral
User (
e-lea
rning
)
Lone
Wor
king
& Per
sona
l Saf
ety
(Fac
e to
Fac
e)
Lone
Wor
king
& Per
sona
l Saf
ety
(e-le
arnin
g)
Early
Help A
sses
smen
t Tra
ining
for A
sses
sors
3 h
rs (F
ace
to F
ace)
Man
ager
s Brie
fing
(Fac
e to
Fac
e)
LSCB C
hild
Prote
ction
(Mult
i-Age
ncy)
(Fac
e to
Fac
e)
LSCB C
hild
Prote
ction
Ref
resh
er (M
ulti A
genc
y)(F
ace
to F
ace)
Attach
men
t Stra
tegy
Lau
nch
(Fac
e to
Fac
e)
Early
Help A
sses
smen
t Brie
fing
for E
xper
ience
d Ass
esso
rs 1
.5hr
s (F
ace
to F
ace)
0
200
400
600
800
1000
1200
1400 13001249
505
291 262 234 228 222 217 211
Top 10 Courses
Learning Analysis • 126 e-learning courses• 21,511 completions – replaces 1075 tutor
lead sessions to deliver same message• Consistent quality assured messages –
more controlled assessment methodology• 454 face to face courses with 2837
sessions ran• 11,500 completions
Completions by Year
2008 2009 2010 2011 2012 2013 20140
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000
Highlights• Removed the need for 345 face to face workshops• Training delivered in line with employee’s availability –
15.11% of logins outside the hours of 9am and 5pm• Metrics can inform future programme scheduling – (the
beginning of the month is commonly the most popular login times)
• January was the most popular month for logins (2608)• Weekly trend for logins displays a steady trend in the
number of logins over the last 6 months• Ability to produce more effective and detailed reports
Completions by service F2F
Total: 11,5000
43%
31%
15% 5%
4% 2% 1%
Community Services
Children Young People & Learning
External
Chief Executive
Schools
Finance & Resources
Elected Member
Users by role/type
Chief Execu-tive
Children Young
People & Learning
Community Services
Elected Member
External Finance & Resources
Learning Pool Schools Leaver0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
LP VLE admin and cleansing
• Agreed timeframes around users not accessing – defined by role i.e. internal/external
• Periodic review of users• Up to 500 users removed during cleanse
exercise
Childrens WorkforceAn example from one workforce area
These are all the people we work with
• Early years• Social work and social care• Looked after Children staff and Foster carers• Early Intervention • Youth Justice• LSCB and Children’s Trust• Voluntary sector• Private sector, GPs• Teachers, Head teachers • Police officers • Health professionals
Children’s Workforce
Learning Platform
REHLAC
Learning Pool
Educational Psychology
LSCB
Governor ServicesEarly years
Fostering and adoption
Connexions
Childrens Workforce Development Team
School Improvement
North Tyneside Council HR
Situation in 2009
What we did • Identified the various access points for training• Identified 28 admin workers with a specialist or part-time
role in training administration (14 FTE)• Agreed a programme of joining up these services and
either identifying savings or reconfiguring services and posts
• Reduced access points• Developed a culture of self service and personal
responsibility• Developed a charging policy including DNA charges• Reduced the training administration staff levels to 4 FTEs
Learning Pool www.ntcpd.org.uk
Children’s Workforce,NTC and external partners
Schools and early
years
Current access points
Further progress• Developed key reports to inform communications to
prevent cancelations• Worked with our business partner to identify regular
automated reports to inform commissioning and development of course materials
• Linked questionnaires to develop longitudinal qualitative evaluations
• Specific e-learning, safeguarding, CSE, early intervention (some from catalogue, some bespoke)
• Used manager approval to support getting the correct people onto specific training
The future • Encore • Reoccurrence• New authoring tool• Mobile devices• Longitudinal and online evaluations • Reporting