jones, thomas - management resume

THOMAS JONES 9017 Dawes Crossing * McDonough, GA 30252 * C (678) 777-3219 * [email protected]

MANAGEMENT PROFESSIONAL

DISTRICT SALES MANAGER /BRANCH MANAGER/GENERAL MANAGER

A results-oriented Management professional with comprehensive experience in improving profitability, inventory/quality control, innovative marketing, employee development, sales, and operations. Proven track record in cultivating strong interpersonal relationships, increasing revenues, exceeding sales and service standards, cutting costs, and maintaining fiscal responsibility.__________________________________________________________________________________________________

CAREER HIGHLIGHTS & ACHIEVEMENTS

Exceeded Hertz Corporation’s year over year company standard of 10-15% fleet growth, by averaging 30% growth from 2010-2014 in a previously non-profitable store slated from closing. Ranked Number One with hundreds of thousands of dollars in revenue growth from a ten-store district.

Achieved 28% net revenue improvement year over year, in 2014 for Hertz Corporation. Maintained the highest customer service score in the region for Enterprise Rental, achieving a 6 month

average Service Quality Index of 96, with 77 as the company standard. Opened 3 Enterprise satellite locations by cultivating relationships with key decision-makers and moving

Enterprise into high volume automotive dealerships and body shops throughout metropolitan Atlanta. Awarded Enterprise Corporate MVP from approximately 150 employees through the Southeast Region, for

adding the most new corporate accounts region-wide in 2nd Quarter, 1999. Acquired 5 dealerships and 5 automotive body shop accounts as a Location Manager for Hertz Corporation. Grew a fleet from 75 to 180 cars in first two years of employment with Hertz Corporation.____________________________________________________________________________________________________

PROFESSIONAL EXPERIENCE

2014 - Present General Manager, TMX Finance, Jonesboro, GA Oversee staff in the performance of store operations including: sales transactions, customer

payments, and collections, ensuring adherence to standard operating procedures. Interview, hire, and train new employees, and mentor and update staff on new company policies

and guidelines in order to optimize performance. Develop strong customer relationships and community involvement, solicit new business, and

manage all store operating expenses. Determine loan values via a comprehensive vehicle appraisal. Prepare and present fiscal reports to various levels of management.

2009 - 2014 Location Manager, Hertz Corporation, Atlanta, GA Oversaw operations including: sales performance, employee supervision, and insurance services. Increased the corporate average for customer satisfaction and overall performance. Marketed rental services to the Department of Labor, major insurance companies, automotive

body shops, and car dealerships. Acquired a new car dealership’s body shop account within 90 days of hire, by employing strong

customer communication, marketing, and follow-up skills. Increased fleet inventory levels by over 100%, and maintained quality and maintenance of

vehicles to meet and exceed daily sales requirements. Processed P&L statements, collected delinquent accounts, and maintained business records. Assumed fiscal responsibility for the location, and prepared sales and management reports for

presentation to the corporate office. Assisted with issue resolution when necessary, utilizing comprehensive problem solving skills.


1997 – 2009 Enterprise, Birmingham, AL and Atlanta, GA

2001-2009 Branch Manager, Enterprise, Atlanta, GA Promoted from Assistant Manager position due to outstanding performance and leadership. Oversaw all phases of branch operations and 3 satellites including: sales performance, quality

control, inventory management, insurance services, and employee development for a staff of 15. Processed P&L statements, collected delinquent accounts, and maintained business records. Marketed rental services to the Department of Labor, major insurance companies, automotive

body shops, and car dealerships. Prepared sales and management reports for submission to the corporate office. Assisted with issue resolution when necessary, utilizing comprehensive problem solving skills.

1999-2001 Assistant Manager, Enterprise, Birmingham, AL Promoted from Management Assistant in 1 year’s time due to outstanding performance. Oversaw inventory control to ensure seamless operations, and generated reports to provide fiscal

analysis for performance of rental location. Supervised and trained 6 employees, assisting with issue resolution when necessary. Served as interim Branch Manager as needed.

1998-1998 Management Assistant, Enterprise, Birmingham, AL Oversaw inventory control to ensure seamless operations, and generated reports to provide fiscal

analysis for performance of rental location. Supervised and trained 5 employees, assisting with issue resolution when necessary. Serviced customers with rental agreements and contracts.

1997-1997 Management Trainee, Enterprise, Birmingham, AL Participated in the management training program, gaining hands-on training in sales,

customer service, issue resolution, contracts, management reports, and inventory control. Promoted to Management Assistant in 1 year’s time, having led as Top Performer,

achieving corporate sales and revenue targets.

1997 - 1997 Line Supervisor, Tyson Foods, Gadsden, AL Managed the quality control, safety, and sanitation for the second-process of poultry processing

while adhering to FDA regulations. Supervised, trained, and motivated 50 production personnel to achieve maximum performance. Employed problem solving skills to quickly and efficiently address issues.

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EDUCATION Bachelor of Science in Management, Alabama A&M University, Huntsville, AL_________________________________________________________________________________

CORPORATE Business Management, Improving Customer Service, Sales, Quality Control, Sexual Harassment, TRAINING and Human Resources

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TECHNICAL Microsoft Word, Excel, PowerPoint, Access, and Outlook _________________________________________________________________________________

AFFILIATIONS McDonough Youth Association – Volunteer Football and Basketball Coach


Dear Human Resource Manager,

I would like to contribute to your organization in Management utilizing training and expertise in sales/profitability growth, innovative marketing, purchasing, staff training, quality/cost control, business development, inventory management, and internal/external client relations. The enclosed resume will provide you with my professional and educational highlights.

I am experienced in identifying, troubleshooting and resolving diverse account concerns, providing customized solutions to specific client objectives, and delivering individualized service to build a loyal client base in a highly competitive marketplace. I know that my track record of dramatically improving revenues, reducing costs, negotiating new contracts, and building new businesses and departments, will allow me to make immediate contributions to your company.

At your convenience, I would appreciate the opportunity to meet with you to further discuss your growth objectives and abilities to help you achieve them. Thank you for your time and consideration of my applications. I will be calling you next week to arrange a convenient time for an interview.

Sincerely,

Thomas Jones

Attachment: Resume


PROFESSIONAL REFERENCES

Cardell Davis1548 Cooper Hill Road, Apt FBirmingham,AL 35210205-482-0405

Ronald Johnson105 Lakepointe CourtStockbridge, GA 30281Target CorporationStore Manager678-517-2330

Brian Freshwater320 N Grove CtMcdonough, GA 30252Gerber CollisionGeneral Manager404-557-8069

jones, thomas - management resume

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