jong guen kim - seoul u-work center

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KoreaKorea Government StatusGovernment Status33

Experience of SeoulExperience of Seoul44

ContentsContents

Needs for UNeeds for U--WorkWork22

Development Plan and ValueDevelopment Plan and Value55

Vision of Seoul and UVision of Seoul and U--SeoulSeoul11

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�. Vision of Seoul and U-Seoul�. Vision of Seoul and U-Seoul

Vision of Seoul1

Improving homepage

systemization of administration works

developing ubiquitous infra

strengthening administration transparency

improving e-Government service

Activating citizen's use ofe-Government

improving e-Government service

e-Government publicityand marketing

Strengthening IT governance

operating efficient informationsystem developing u-City base

Seoul Vision

PromotionStrategy

Main Tasks

Goal

CultureCity

EconomyCity

WelfareCity

EnvironmentCity

CitizenCity

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Vision of U-Seoul2


People-oriented city which ensures high

quality of life through expanded social welfare network

City where culture becomes a part of

people's daily lives Pleasant, green city with people and nature in harmony

City of seamless transportation

supporting international

businessDigitalized industrial city that attracts the world

City of open administrative service and intelligent management

(Welfare)(Welfare)

(Culture)(Culture)(Environment)(Environment)

(Transportation)(Transportation) (Industry)(Industry)

(Administration/Urban Management )(Administration/Urban Management )

2006 Ubiquitous Mid and Long Master Plan2006 Ubiquitous Mid and Long Master Plan

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U-Governance Goals3


Facility Management Anywhere Anytime

Facility Management Anywhere Anytime

Remote management of public facilities

Facility management based on 3D GIS

Remote inspection/Real-time integrated billing

Seamless Internal Administrative System Seamless Internal Administrative System

Zero-Stop / Common use of information Mobile working / mobile

payment Related Organizations

Government departmentsOther local autonomous governments

Administrative Service Utilized anywhere, anytimeAdministrative Service Utilized anywhere, anytime

Citizens’ participation in municipalityRemote administrative service support

Home OfficeOn the move

Intelligent Safety System Intelligent Safety System

Disaster

Accident

Crime

Pre-sensing Alarm Response

NEMA/Autonomous gov’t/Hospital/Police

IntegratedOperationCenter

IntegratedOperationCenter

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�. Needs for U-Work�. Needs for U-Work

Pressure from Global Society on Carbon Reduction

- World 13th Economy Size vs. World 9th Carbon Emissions

- No.1 Carbon Emissions increasing rate among OECD countries

- Higher probability of joining global carbon reduction agreement by 2013

Vulnerable Economy Structure to Energy Price

- Importing 97% of Energy

- The 4th Oil importers in the world (55trillion)

Firm purpose of Government on Energy Saving

- National Low Carbon Green Initiatives

- Carbon Reduction Business Case Development based on Green Innovation Strategy

1 U-Work Background

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�. Needs for U-Work�. Needs for U-Work

National Competitive Advantages

- Slowdown of economy population and aging trends

- Professional work infrastructure for knowledge worker’s productivity

Economy and Environmental Sustainability

- Physical travel volume reduction around the metropolitan region

- Encouragement of eco-friendly transport modes (U-bike)

Technology-enabled innovation

- Breakthrough to overcome home working

- Enhancing U-Work infrastructure for mobile workers productivities

2 U-Work Objectives

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MLTMMLTM

MOPASMOPAS

Work Centers to reduce traffic volume among satellite cities

- Install 13 training centers outside of metropolitan area

Development of Community Centers for job creation

- Support education, training, and child care of u-Work Centers by renovating dong-offices and post offices

�. Korea Government Status�. Korea Government Status

Development of Public Sector Green Offices (Smart Work Center)

- 1~2 Pilot Smart Work Centers in Seoul for public sector employee(~2010)

- Enhancing collaboration system between central governments and public institutes

Central Government Status1

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Central Government Status2

KCCKCC

Green IT Policy- Create Synergy by ICT/Environment Convergence for Green Growth

- Founding ICT/Environment Convergence Forum (2008.10)

- Distribute Energy Saving Media/Communication Devices

- Adopt Green IT for Home Work and Smart Work

Green Growth CommitteeGreen Growth Committee

Enlarge Smart Work in Public Sector- 2.4% in 2009 to 20% in 2013, and 30% in 2020- Enacting laws to install smart business center system for new public buildings

Development Smart Work Center Chains- Low carbon commuting environment by encouraging walking and cycling- Smart Work Centers Replication : 12 SWCs(2010) → 100 SWCs(2011) →

500 SWCs (2013) → Nationwide Rollouts(2020)

�. Korea Government Status�. Korea Government Status

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Current Status on Collaboration Infra1

�. Experience of Seoul�. Experience of Seoul

Tele-ConferencingTele-Conferencing

Video Conferencing

- Location : City HQ ↔ 9 Offices

- Total Numbers : 10 Offices

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Web Conferencing

- 7 Departments

- Real-time PC Conferencing

- Video Push Service

�. Experience of Seoul�. Experience of Seoul

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�. Case Example: City of Seoul�. Case Example: City of Seoul

Home/Distance WorkingHome/Distance Working

GVPN(Government Virtual Private Network)

- Remote access to Gov Portal for in & outside of Korea

System for Information/Document Protection

- In case of remote working, anonymous PC can only view documents without saving or printing functions

Hacker and No authorized personnel

Biz travelers/Home working/mobile workers

External networks

Screen view only

Internet

Access denied

Document Protection

System

City Internal Network

Kor Gov Portal(Intranet)

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Current Status of Home Working in Seoul4

Home WorkingHome Working

Background

-Decrease investment to transport infrastructure

-Drive continuity of work & production in time and location free manner

-Improve the quality of life of pub employees and their families

Pilot Period: 2002. 5. ~ 2003. 4Participants : 28 from 5 Teams Days of Home Working : 1 ~ 3 Days per weekMajor Outcomes

-Increase job satisfaction by using the time to commute for self-development

-Provide convenient working environment for employees of disabled and child-care needs

-More chances for creative work environment & Contribute individual motivation


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Local District Case (Dongdaemun-Gu)Local District Case (Dongdaemun-Gu)

Overall Direction

-Meet with the issues of low-berth rate and aged society

-Provide working opportunities to female pub staff in LOA* from child care issues

Deployment Plan

-Phase 1 (Pilot) : 2009. 6. – Female pub employees for child-care LOA

-Phase 2 (Scaling) : 2009. 10 – Pub employees of disabled and family nursing

-Phase 3 (Full Deployment) : Full-scale deployment of home working based on detailed analysis of pilot results


Current Status of Home Working in Seoul5

* LOA: Leave of Absence

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Policy Issues and ConcernsPolicy Issues and Concerns

Issues of Home Working Deployment- Risk of lacking sense of belongings

- Difficulty to collaborate for work results

- Organizational culture of Korea for face-to-face working style

- Not tangible benefit yet for team performance

- Pending home working after the pilot of 2002~03

- Policy Measures for Further Deployment- Eliminate the skepticism on getting personal disadvantages for home workers

- Virtual collaboration platform for information exchanges to facilitate online communication

- Study lessons learned from other local governments and reports from central government


Current Status of Home Working in Seoul

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�. Next Steps and Benefits�. Next Steps and Benefits

Seoul City Plans for Smart Working1

2010 : Smart Working Infra (Testbed)

- Build 2 Smart Work Center in Seoul

- Implement Telepresence

2011 : City Wide Deployment

- Develop and extend Sub-Centers in Seoul

- More functions and facilities for community services like pub service, banking, pub bike

2012 : National/Global Wide Implementation

- Full-scale implementation of u-Work Center infra in Seoul

- Connections to other cities in Korea

- u-Work Center as a pub service to provide global communication infra to

citizen (by working with global service provider)

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Lower traffic volumn

Reduce carbon emission

Field & location based pub service

offerings

Efficient service delivery enabled by

collaboration platform

Facilitate distance working culture

More chances to interact with citizen

Provide creative working environment

Reduce time and cost for business

travelling

Energy EfficiencyEnergy Efficiency Productivity ImprovementProductivity Improvement

Change the Way to WorkChange the Way to Work Better Service to CitizenBetter Service to Citizen

�. Next Steps and Benefits�. Next Steps and Benefits