QUALITY Topic 8

Discussion Topics

• Biography and related works;• Quality Trilogy;• Quality Spiral;• 10 points for

Management

JOSEPH JURAN

• Full Name: Joseph Moses Juran• Born: December 24, 1904 at Braila, Romania• Died: February 28, 2008 at Rye, New York, U. S.• Occupation: Engineer and Management Consultant• Education: Loyola University Chicago School of Law

(1931-1935), University of Minnesota (1920-1924), South High School (1920), Loyola University Chicago

JOSEPH JURAN

• Recently the business world lost a leader in quality control. Joseph Juran died at the age of one hundred and three. He developed ideas that are still important today to improving the quality of products.

• He studied electrical engineering at the University of Minnesota. He was also the school champion at the game of chess. After college, the Western Electric Company put him to work on mathematical methods of quality control.

JOSEPH JURAN• He became interested in the idea he termed "vital few and trivial many."

This idea is popularly known as the "eighty-twenty rule." It could mean, for example, that eighty percent of manufacturing problems result from twenty percent of the causes.

• He named it the "Pareto principle," for the Italian economist Vilfredo Pareto. A century ago, Pareto observed that eighty percent of the wealth in Italy went to twenty percent of the population.

• But Joseph Juran came to recognize that he had misnamed this principle. He knew that unequal distribution had long been observed in other areas, not just wealth. Yet he gave Pareto credit for identifying it as "universal" when, it seemed, he could have taken the credit himself. He could have called it, he said, the Juran principle.

JOSEPH JURAN

• 1951 – published Quality Control Handbook (influenced the Japanese to become a world leader in quality control; with the help of William Edwards Deming)

• 1964 – published Managerial Breakthrough (known methods are Six Sigma and Lean Management)

• 1979 – established the Juran Institute in Connecticut (main purpose is to improve society)

Quality Trilogy

QUALITY PLANNING

Identify who are the customersDetermine the needs of those customersTranslate those needs into our languageDevelop a product that can respond to those needsOptimize the product features so as to meet our needs and customer needs

QUALITY IMPROVEMENTDevelop a process which is able to produce the productOptimize the process

QUALITY CONTROLProve that the process can produce the product under operating conditions with minimal inspectionTransfer the process to Operations

Quality Spiral

• Establish specific goals to be reached• Establish plans for reaching the goals• Assign clear responsibility for meeting the

goals• Base the rewards on results achieved

Quality Spiral

The Quality Spiral provides management a hands-on opportunity to be involved in production and to see that the quality-focused goals of the team are met. This simple approach places responsibility in the hands of management to ensure that quality products are delivered through every step in the production chain; if the parts are not up to quality standards then the finished product won't be either.

10 points for Management

• Build awareness of the need and opportunity to improve• Set goals for that improvement• Create plans to reach the goals• Provide training• Conduct projects to solve problems• Report on progress• Give recognition for success• Communicate results• Keep score• Maintain momentum by making annual improvement part of

the regular systems and processes of the company

References

• http://learningenglish.voanews.com/content/a-23-2008-05-22-voa3-83138652/128966.html

• http://www.skymark.com/resources/leaders/juran.asp• http://www.insidebusiness360.com/index.php/what-is-jurans-

quality-spiral-2224/• http://www.qualitygurus.com/gurus/list-of-gurus/joseph-jura

n/• http://totalqualitymanagement.wordpress.com/2009/06/07/

dr-joseph-juran/