Journey to

Excellence

Darin Atteberry

City of Fort Collins City Manager

ICMA Conference Presenter

Fort Collins, Colorado

2

Strategy:

3

Baldrige has a simple purpose.

Is your organization doing as well as it could? How do you know?

4

What and how should your organization improve or change?

Baldrige – Creating Alignment

5

Reacting

to Problems

(0-25%) Strategic &

Operational

Goals

Strategic &

Operational

Goals

Early Systematic

Approaches

(30-45%)

Aligned

Approaches

(50-65%)Strategic &

Operational

Goals

Strategic &

Operational

Goals

Integrated

Approaches

(70-100%)

World Class

Services

I

.

II. IV.

III.

External Feedback and Examination

6

28FOOTHILLS

& TIMBERLINE

OFI’sOPPORTUNITIES

FOR IMPROVEMENT

32PEAK

36BALDRIGE

2015

34BALDRIGE

2016

37BALDRIGE

2017

+ + + +

167TOTAL

ONE RESULT:

2018 STRATEGIC PLAN

Connecting the Dots – Our Leadership System

7

Looking for Feedback

8